Emotional Intelligence and Leadership by Ms. Natasha Fernandes

1. &
LEADERS
HIP
BY
NATASHA R FERNANDES
(Clinical Psychologist &
Psychotherapist)

3. What is an Emotion?
Emotion is a mental state associated with the
nervous system brought on by chemical
changes variously associated with thoughts,
feelings, behavioral responses, and a degree
of pleasure or displeasure.
There is currently no scientific consensus on a
definition.

5. What is Emotional Intelligence
The capacity to be aware of, control, and
express one's emotions, and to handle
interpersonal relationships judiciously
and empathetically.
“Emotional Intelligence is the key to
both personal and professional
success"

6. HOW THE BRAIN GREW?

7. Discovering Emotional
Intelligence
• Peter Salovey and John D. Mayer coined the
term 'Emotional Intelligence' in 1990
describing.
• It is “a form of social intelligence that
involves the ability to monitor one's own and
others' feelings & emotions, to discriminate
among them, and to use this information to
guide one's thinking and action”.

8. EMOTIONAL
INTELLIGENCE
COGNITIVE
INTELLIGENCE
IQ GETS YOU HIRED, EQ GETS YOU
PROMOTED

10. ARE YOU AN EMOTIONALLY
INTELLIGENT LEADER??

11. Why is EI important at work?

12. 5 Elements of Emotional
Intelligence

13. EI QUADRANT

14. EI LEADERSHIP
COMPETENCIES
SELF AWARENESS
• Emotional self-awareness
• Accurate self-assessment
• Self-confidence
SELF MANAGEMENT
• Self-control
• Transparency
• Adaptability
• Achievement
• Initiative
• Optimism

15. EI LEADERSHIP
COMPETENCIES
SOCIAL AWARENESS
• Empathy
• Organizational awareness
• Service
RELATIONSHIP
MANAGEMENT
• Inspiration
• Influence
• Developing others
• Change catalyst
• Conflict management
• Teamwork and collaboration

16. LEADERSHIP : SELF DIRECTED
LEARNING
• The first discovery: My ideal self—Who do I want to be?
• The second discovery: My real self—Who am I? What are my
strengths and gaps?
• The third discovery: My learning agenda—How can I build on my
strengths while reducing my gaps?
• The fourth discovery: Experimenting with and practicing new
behaviors, thoughts, and feelings to the point of mastery.
• The fifth discovery: Developing supportive and trusting relationships
thatmake change possible

17. Feelings at work
What upset me?
 What was upsetting about it?
Why am I still upset?
Can feeling upset help me in some way?
Can feeling upset hinder me?
Can I start to calm down in some way?
 How do I want to appear to my co-workers?
Can I communicate effectively with them if I’m
upset?

18. The Final Component :
Inspirational Leadership

19. • Resonance vs. Dissonance
• Being empathetic ≠ being nice
• Being a leader ≠ Charismatic
LEADING PEOPLE

20. Inspirational Leadership
• Model the way
• Inspire a shared vision
• Challenge the process
• Enable others to act
• Encourage the heart

21. The People who…
• Successfully manage
difficult situations
• Express themselves clearly
• Gain respect from others
• Influence other people
• Entice other people to help
them out
• Keep cool under pressure
• Recognize their emotional
reactions to people or
situations
• Know how to say the “right”
thing to get the right result
• Manage themselves
effectively when negotiating
• Manage other people
effectively when negotiating
• Motivate themselves to get
things done
• Know how to be positive,
even during difficult
situations

22. Building an Emotionally
Intelligent Organization starts
from being an
Emotionally Intelligent Leader

23. Gifted Leadership occurs
when
Heart and Head;
Feeling and thought meet
These two are winds that
allow a leader to soar.

24. THANKYOU