HGEM

Bath, Somerset United Kingdom

Hospitality / Leisure

HGEM provides the Guest Experience Management solution for the hospitality industry. We know the actual experience of your guests does not always match your intentions- we help you bridge that gap with technology and services. We use a unique benchmarking framework to define key standards in the context of your brand and then use a methodology to do 3 things: engage your audiences (both internal and external), measure performance (using mystery visits and feedback analytics), and improve your results (through actions and learning).