At the Hill&Knowlton Demystifying Digital event in Amsterdam on April 14 2011, Andrew Bleeker Worldwide Head of Digital talks about the trends in Digital Communication and Social Media
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HK D2 Amsterdam - Hill&Knowlton Digital
1. TRENDS IN DIGITAL PR
14 April 2011 case studies
Hill & Knowlton Confidential and Proprietary 1
2. AGENDA in 2011
Digital Media
• The Digital Landscape
• Uses of Digital
• Emerging Trends
• Is It Working?
Hill & Knowlton Confidential and Proprietary 2
3. DEFINING DIGITAL MEDIA 2011
Defining Social Media
Something
Happens
Journalists
Bloggers
Observers
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4. THE DIGITAL2011
Digital Media in LANDSCAPE IN 2011
The old sources of influence are no longer sufficient
Facebook has over 500 million active users, 50% log on every day
150 years of YouTube video consumed every day on Facebook
Over 460,000 new Twitter accounts are created daily
Ref: Quantcast 4
5. TRENDS INinDIGITAL PR
Digital Media 2011
Organizations and companies are using digital:
1. To achieve additional business goals
2. To provide tools rather than only content
3. To better explain difficult concepts
4. To better capitalize on moments
Hill & Knowlton Confidential and Proprietary 5
6. 1. Digital Media in 2011 APPROACH
A WHOLISTIC
Consumers
Media Clients
Digital
Strategy
Alumni Recruits
Employees Regulators
Hill & Knowlton Confidential and Proprietary 6
7. 1. Digital Media in ADDITIONAL BUSINESS GOALS
ACHIEVE 2011
Media Relations: General Electric
Respond directly to other influentials in media, not just individuals
Hill & Knowlton Confidential and Proprietary 7
8. 1. Digital Media in ADDITIONAL BUSINESS GOALS
ACHIEVE 2011
Customer Service: Comcast
Conduct direct customer service with a personal face
Hill & Knowlton Confidential and Proprietary 8
9. 1. Digital Media in ADDITIONAL BUSINESS GOALS
ACHIEVE 2011
Internal Collaboration: IBM
Facilitate open, internal collaboration
Hill & Knowlton Confidential and Proprietary 9
10. 2. Digital Media in 2011
PROVIDE DIGITAL TOOLS
Connecting on and offline activity: Nike+
Hill & Knowlton Confidential and Proprietary 10
11. 2. Digital Media in 2011
PROVIDE DIGITAL TOOLS
Tools for conducting everyday activities: PNC, American Express
American Express has 8 iPhone apps
featuring different tools
Hill & Knowlton Confidential and Proprietary 11
12. 2. Digital Media in 2011
PROVIDE DIGITAL TOOLS
Electric Car: BMW
Hill & Knowlton Confidential and Proprietary 12
13. 3. Digital Media in DIFFICULT CONCEPTS
EXPLAIN 2011
Financial Reform: The White House
Hill & Knowlton Confidential and Proprietary 13
14. 3. Digital Media in DIFFICULT CONCEPTS
EXPLAIN 2011
Interactive tools to explain complex information: NYTimes, Kiplinger
Hill & Knowlton Confidential and Proprietary 14
16. 4. Digital Media in 2011 MOMENTS
CAPITALIZE ON
Mobilize supporters, quickly and en masse: Avaaz in India, Livingsocial
Hundreds of thousands of signatures in a
matter of days More than $2 million raised in 24 hours
Hill & Knowlton Confidential and Proprietary 16
17. 4. Digital Media in 2011 MOMENTS
CAPITALIZE ON
Generating Viral Growth: Organizing for America
Over 500,000 new free supporters
Hill & Knowlton Confidential and Proprietary 17
18. 4. Digital Media in 2011 MOMENTS
CAPITALIZE ON
Mobile Petitions: Rio Governor Sergio Cabral
100,000 petitions signed in 24 hours
Hill & Knowlton Confidential and Proprietary 18
19. IS Digital Media in 2011
IT WORKING?
How do we track against core business goals?
Hill & Knowlton Confidential and Proprietary 19
20. Questions?
case studies
Andrew.Bleeker@hillandknowlton.com
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