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TRENDS IN DIGITAL PR
14 April 2011                                  case studies




Hill & Knowlton Confidential and Proprietary        1
AGENDA in 2011
 Digital Media




          • The Digital Landscape
          • Uses of Digital
          • Emerging Trends
          • Is It Working?




Hill & Knowlton Confidential and Proprietary   2
DEFINING DIGITAL MEDIA 2011
 Defining Social Media




  Something
   Happens


              Journalists
               Bloggers
              Observers




                            3
THE DIGITAL2011
  Digital Media in LANDSCAPE IN 2011

    The old sources of influence are no longer sufficient
                Facebook has over 500 million active users, 50% log on every day
                150 years of YouTube video consumed every day on Facebook
                Over 460,000 new Twitter accounts are created daily




     Ref: Quantcast                                    4
TRENDS INinDIGITAL PR
  Digital Media 2011




          Organizations and companies are using digital:
          1. To achieve additional business goals
          2. To provide tools rather than only content
          3. To better explain difficult concepts
          4. To better capitalize on moments




Hill & Knowlton Confidential and Proprietary   5
1. Digital Media in 2011 APPROACH
    A WHOLISTIC

                                                                   Consumers




                                               Media                                        Clients




                                                                Digital
                                                               Strategy
                                      Alumni                                                     Recruits




                                                       Employees               Regulators


Hill & Knowlton Confidential and Proprietary                         6
1. Digital Media in ADDITIONAL BUSINESS GOALS
    ACHIEVE 2011
          Media Relations: General Electric




                          Respond directly to other influentials in media, not just individuals



Hill & Knowlton Confidential and Proprietary               7
1. Digital Media in ADDITIONAL BUSINESS GOALS
    ACHIEVE 2011
          Customer Service: Comcast




                                    Conduct direct customer service with a personal face



Hill & Knowlton Confidential and Proprietary                 8
1. Digital Media in ADDITIONAL BUSINESS GOALS
    ACHIEVE 2011
          Internal Collaboration: IBM




                                               Facilitate open, internal collaboration



Hill & Knowlton Confidential and Proprietary                      9
2. Digital Media in 2011
    PROVIDE DIGITAL TOOLS
          Connecting on and offline activity: Nike+




Hill & Knowlton Confidential and Proprietary      10
2. Digital Media in 2011
    PROVIDE DIGITAL TOOLS
          Tools for conducting everyday activities: PNC, American Express




                                                             American Express has 8 iPhone apps
                                                             featuring different tools




Hill & Knowlton Confidential and Proprietary     11
2. Digital Media in 2011
    PROVIDE DIGITAL TOOLS
          Electric Car: BMW




Hill & Knowlton Confidential and Proprietary   12
3. Digital Media in DIFFICULT CONCEPTS
    EXPLAIN 2011
          Financial Reform: The White House




Hill & Knowlton Confidential and Proprietary   13
3. Digital Media in DIFFICULT CONCEPTS
    EXPLAIN 2011
          Interactive tools to explain complex information: NYTimes, Kiplinger




Hill & Knowlton Confidential and Proprietary      14
3. EXPLAIN DIFFICULT CONCEPTS




                      15
4. Digital Media in 2011 MOMENTS
    CAPITALIZE ON
          Mobilize supporters, quickly and en masse: Avaaz in India, Livingsocial




      Hundreds of thousands of signatures in a
      matter of days                             More than $2 million raised in 24 hours


Hill & Knowlton Confidential and Proprietary          16
4. Digital Media in 2011 MOMENTS
    CAPITALIZE ON
          Generating Viral Growth: Organizing for America




          Over 500,000 new free supporters




Hill & Knowlton Confidential and Proprietary    17
4. Digital Media in 2011 MOMENTS
    CAPITALIZE ON
          Mobile Petitions: Rio Governor Sergio Cabral




                                               100,000 petitions signed in 24 hours


Hill & Knowlton Confidential and Proprietary                        18
IS Digital Media in 2011
   IT WORKING?
           How do we track against core business goals?




 Hill & Knowlton Confidential and Proprietary   19
Questions?
                  case studies
Andrew.Bleeker@hillandknowlton.com




                                     20

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HK D2 Amsterdam - Hill&Knowlton Digital

  • 1. TRENDS IN DIGITAL PR 14 April 2011 case studies Hill & Knowlton Confidential and Proprietary 1
  • 2. AGENDA in 2011 Digital Media • The Digital Landscape • Uses of Digital • Emerging Trends • Is It Working? Hill & Knowlton Confidential and Proprietary 2
  • 3. DEFINING DIGITAL MEDIA 2011 Defining Social Media Something Happens Journalists Bloggers Observers 3
  • 4. THE DIGITAL2011 Digital Media in LANDSCAPE IN 2011 The old sources of influence are no longer sufficient  Facebook has over 500 million active users, 50% log on every day  150 years of YouTube video consumed every day on Facebook  Over 460,000 new Twitter accounts are created daily Ref: Quantcast 4
  • 5. TRENDS INinDIGITAL PR Digital Media 2011 Organizations and companies are using digital: 1. To achieve additional business goals 2. To provide tools rather than only content 3. To better explain difficult concepts 4. To better capitalize on moments Hill & Knowlton Confidential and Proprietary 5
  • 6. 1. Digital Media in 2011 APPROACH A WHOLISTIC Consumers Media Clients Digital Strategy Alumni Recruits Employees Regulators Hill & Knowlton Confidential and Proprietary 6
  • 7. 1. Digital Media in ADDITIONAL BUSINESS GOALS ACHIEVE 2011 Media Relations: General Electric Respond directly to other influentials in media, not just individuals Hill & Knowlton Confidential and Proprietary 7
  • 8. 1. Digital Media in ADDITIONAL BUSINESS GOALS ACHIEVE 2011 Customer Service: Comcast Conduct direct customer service with a personal face Hill & Knowlton Confidential and Proprietary 8
  • 9. 1. Digital Media in ADDITIONAL BUSINESS GOALS ACHIEVE 2011 Internal Collaboration: IBM Facilitate open, internal collaboration Hill & Knowlton Confidential and Proprietary 9
  • 10. 2. Digital Media in 2011 PROVIDE DIGITAL TOOLS Connecting on and offline activity: Nike+ Hill & Knowlton Confidential and Proprietary 10
  • 11. 2. Digital Media in 2011 PROVIDE DIGITAL TOOLS Tools for conducting everyday activities: PNC, American Express American Express has 8 iPhone apps featuring different tools Hill & Knowlton Confidential and Proprietary 11
  • 12. 2. Digital Media in 2011 PROVIDE DIGITAL TOOLS Electric Car: BMW Hill & Knowlton Confidential and Proprietary 12
  • 13. 3. Digital Media in DIFFICULT CONCEPTS EXPLAIN 2011 Financial Reform: The White House Hill & Knowlton Confidential and Proprietary 13
  • 14. 3. Digital Media in DIFFICULT CONCEPTS EXPLAIN 2011 Interactive tools to explain complex information: NYTimes, Kiplinger Hill & Knowlton Confidential and Proprietary 14
  • 15. 3. EXPLAIN DIFFICULT CONCEPTS 15
  • 16. 4. Digital Media in 2011 MOMENTS CAPITALIZE ON Mobilize supporters, quickly and en masse: Avaaz in India, Livingsocial Hundreds of thousands of signatures in a matter of days More than $2 million raised in 24 hours Hill & Knowlton Confidential and Proprietary 16
  • 17. 4. Digital Media in 2011 MOMENTS CAPITALIZE ON Generating Viral Growth: Organizing for America Over 500,000 new free supporters Hill & Knowlton Confidential and Proprietary 17
  • 18. 4. Digital Media in 2011 MOMENTS CAPITALIZE ON Mobile Petitions: Rio Governor Sergio Cabral 100,000 petitions signed in 24 hours Hill & Knowlton Confidential and Proprietary 18
  • 19. IS Digital Media in 2011 IT WORKING? How do we track against core business goals? Hill & Knowlton Confidential and Proprietary 19
  • 20. Questions? case studies Andrew.Bleeker@hillandknowlton.com 20