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Efficient communication
            through social media




2009-02-27 | 1
Online communication then




2009-02-27 | 2
2009-02-27 | 3
Online communication now


                        Portals
                        Portals         Video
                                        Video




                                                       SEARCH
                  Social
                  Social
                                     Photo
                                     Photo
                 networks
                 networks




                             Blogs
                             Blogs
                                                Wiki
                                                Wiki




2009-02-27 | 4
Your brand is being discussed




2009-02-27 | 5
Are you listening?




2009-02-27 | 6
Trust in different sources




2009-02-27 | 7
New influences




http://www.universalmccann.com/Assets/strangers_reportLR_20080924101433.pdf


    2009-02-27 | 8
New influences




2009-02-27 | 9
Potential of social media
 1. Online monitoring
 2. Branding
 3. Customer care
 4. Spreading content
 5. Thought leadership
 6. Creating relationships
 7. Crowdsourcing
 8. Damage control




2009-02-27 | 10
1. Online monitoring




2009-02-27 | 11
2. Branding




2009-02-27 | 12
3. Customer care




2009-02-27 | 13
4. Spreading content




2009-02-27 | 14
5. Thought leadership




2009-02-27 | 15
6. Creating relationships




2009-02-27 | 16
7. Crowdsourcing




2009-02-27 | 17
8. Damage control

       ”How Google destroyed $1 billion of United Airlines”




2009-02-27 | 18
Agerande inom sociala medier




              Overreact   Have a strategy
              Ignore      Form policies
              Cheat       Shareable content
              Spam        Synergi effects
                          Think about the value
                          Become a thought leader
                          Activate customers & employees

2009-02-27 | 19
Overreact
                  California Costal Records Project




2009-02-27 | 20
Ignore




2009-02-27 | 21
Cheat




2009-02-27 | 22
Spam




2009-02-27 | 23
Have a strategy

     Develop a strategy for social media
                  Goals
                  Target groups
                  Channels
                  Measurements


     Choose tactics
                  Activities
                  Engage co-workers




2009-02-27 | 24
Form policies
     Policies for employees
                  Social media
                  Private blogs
                  Facebook

     Policy for company
                  Reactions to social media
                  Who responds
                  Type of information to spread

     Online media monitoring
     Crisis handling




2009-02-27 | 25
Shareable content




2009-02-27 | 26
Synergi effects




2009-02-27 | 27
Think about the value




2009-02-27 | 28
Become a thought leader




2009-02-27 | 29
Activate customers & employees




2009-02-27 | 30
Get more traffic
     Interesting material
     Tag and categorise
     Description
     Synergi effects
     Embedd
     Bookmarking
     Linking
     Viral spread
     Use micro-blogs
     Subscribtions
     Create relationsships – ”friends”, ”followers”, ”contacts”



2009-02-27 | 31
Social media Dynamics
2009-02-27 | 33
93 288
                  followers




2009-02-27 | 34
2009-02-27 | 35
SAPA GROUP & Social media


                  + All channels: 2 600 views on 2
                    months.
                  + Only re-used material.
                  + Sapa owns more results in the
                    SERP.
                  + Encourages spreading of
                    knowledge and material
                    internally.




2009-02-27 | 36
Advertising vs social media

Full page color ad in    Medium size banner ad     EA Sports Tiger Woods
Dagens Nyheter           on www.e24.se             ”Jesus Shot” on YouTube
344 000 printed papers   500 000 impressions       2 700 000 views so far
26 000 euro / 1 day      10 000 euro / 1 week      Free / Forever




                                                BONUS: The visitors searched
                                                actively for this video

2009-02-27 | 37
H&H Social Media Spotlight Report 08/09
   Learn how to use social media:
      Presence & visibility
      Findability
      Distribution
      Monitoring & intelligence
      Communication & participation


      Best practice exemples
      Research from H&H Webranking


   Order at: www.webranking.eu


2009-02-27 | 38

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Seminar Efficient Communication through Social Media