North Patrol is a Helsinki-based consulting company founded in 2012 with 7 employees. They have over 100 customers and advise companies on planning and selecting vendors for intranet, website, and digital collaboration projects. Hanna Korhonen is an intranet specialist at North Patrol who consults clients on requirements, concept design, and implementation support. She discusses current trends in intranets including increased visual content, mobile access, business process integration, and competition among digital workplace platforms.

1. Hanna P. Korhonen
Intranets – Current and future trends
PresentationattheUniverseIntranetWebinarseries20thApril,2017

2. North Patrol company facts
 Helsinki-based independent consultancy company
 Founded in 2012 by Sami Kalanen and Perttu Tolvanen
 7 employees
 100+ customers
 More than €900,000 turnover in 2016
Our customers include e.g.
Atria, Caverion, European Union,
Kemppi, Lemminkäinen, Metso, Paulig,
Fingrid, Messukeskus Helsinki, Ruukki,
Savon Voima, SLO, SOK, Tikkurila, UPM,
Valio, Valmet, Varma, VVO, YIT and Yle.
North Patrol has grown consistently and profitably since its foundation. As a recognition of our financial key
ratios, positive background data and payment behavior, Suomen Asiakastieto Oy has awarded us the
Strongest in Finland Platinum certificate and Bisnode has awarded us AAA credit classification.

3. North Patrol –Advisor in buying web projects
Our services:
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PROJECT PLANNING
EARLY PHASE
CONCEPT DESIGN
REQUIREMENTS
SPECIFICATION
TECHNOLOGY
SELECTION
PARTNER SELECTION PROCUREMENT
CONTRACT
NEGOTIATIONS
SUPPORT FOR THE
PROJECT TEAM
ADVOCATING THE
CLIENT’S INTERESTS
ACCEPTANCE
TESTING

4. Hanna P. Korhonen
Hanna P. Korhonen, MA (Organizational Communication and
PR) is an intranet and web communications specialist. She
consults on project planning and defining requirements, and
supports the customers especially in intranet concept design.
Hanna has over ten years of experience with web services
e.g. as a buyer, product owner and administrator, as well as
leading extensive roll-outs and training users.
Earlier in her career Hanna has been e.g. responsible of a
roll-out of an university-wide course portal and an
implementation phase of an intranet for a newly merged
university, and worked as a product owner of an intranet, as
a communications officer, web editor and communication
manager at universities, as well as in various roles in
communications at large Finnish city organisations. Hanna
has been involved with web projects since the mid-1990s.
twitter.com/hannapkorhonen
linkedin.com/in/hannapkorhonen
Intranet-ostajan opas
intranet-ostajanopas.fi
Buyer’s Guide to Intranet Projects
buyersguidetointranetprojects.com
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Hanna has been involved in
developing intranet solutions e.g.
for the following clients:
Aalto University, Atria, Caverion,
City of Jyväskylä, City of Kuopio,
Citycon, The Finnish Broadcasting
company YLE, Finnish Student
Health Services, Helsinki City
Theatre, Lemminkäinen, Lindström,
Luja Corporation, Paulig Ltd.,
Statistics Finland, University of
Eastern Finland, Valio, Xamk South-
Eastern Finland University of
Applied Sciences Ltd.

5. 5
 intranet-ostajanopas.fi/intranet-selvitys/

6. Current and future intranet trends
– and challenges
1. Visuality
2. Business process content & communities
3. Mobility & new user groups
4. Fragmentation
5. Battle of the digital workplace ecosystems
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7. 7
1. Visuality
Making the most
of the visual
possibilities
Photos, videos,
vblogs…
Communicating
the story visually.

8. 8
How satisfied you are today?
KPIs
384 Employees
201 774 Transactions
10 225 Successes
132days with zero accidents
1. Visuality
Communicating
business targets.

9. 9
1. Visuality
Bringing
outside in
Stakeholder
feedback

10. 10
Sales & Services
Stores
Products
Banking
Health
Insurances
Customer service
Responsibility
Intranet is not just a
’HR Staff Handbook’! Bringing business content
into intranet e.g. sales
2. Business
process content &
communities

11. Marketing
11
Oy Firma Ab
Intranet
Our leisure time is more and
more fragmented into silos we
spend with likeminded people.
 How about in the
workplace?
2. Business
process content &
communities
Building communities and
supporting cultures

12. 12
🔍
________
________
________
Oy Firma Ab
Intranet
72 5
23 2
Lorem ipsum dolor
sit amet!
3. Mobility &
new user groups
🔍
________
________
________
Oy Firma Ab
Intranet
Reaching and
engaging
new employee
groups
High requirements on
user experience

13. From one giant to several services?
3. Mobility

14. 14
My Apps
All Apps >>
12
Corporate News
Oy Firma Ab
Intranet
3. Mobility
More mobile services
and ”apps”.

15. 15
4. Fragmentation

16. 16
Machine learning.
Intelligent content
recommendations.
Manual editorial work, e.g.
Newsletters for different roles.
E.g. ’Sales this week’
Defining and
communicating roles of
the channels and tools
Hub of notifications
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How to fight fragmentation?
🔍
________
________
________
Oy Firma Ab
Intranet
Stream of discussions
Automated
messaging bots
High-end
search experience
Organizational comms
have always been
multichannel!

17. 17
Digital workplace vs. intranet?
Digital
working
Organizat-
ional &
strategic
comms
Team
comms

18. 5. Battle of the digital
workplace ecosystems
”Only
open source.”
Introducing new
cloud applications,
when needed
Microsoft
Office 365
Google
G Suite
IBM
Connections

19. Current and future intranet trends
– and challenges
1. Visuality
2. Business process content & communities
3. Mobility & new user groups
4. Fragmentation
5. Battle of the digital workplace ecosystems
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20. Contact information
Hanna P. Korhonen
Intranet & Web Communications Specialist, Partner
Tel. +358 50 563 2508
hanna.korhonen@northpatrol.com
www.northpatrol.com
North Patrol Oy
Mannerheimintie 18A
00100 Helsinki
Finland
VAT: FI24934836
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21. North Patrol is your expert in selecting the best vendors
and technologies for your next web, intranet, extranet,
or online store project.
Our main focus is at the critical stages of project
planning, defining requirements and selecting the best
partners. Additionally we support the implementation
and assess the results.
www.northpatrol.com
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Advisor in
buying web projects

22. Intranets are our speciality
• Typically our customers are planning a large-scale renewal of their website, extranet,
ecommerce, intranet, or digital collaboration solutions. Approximately half of our projects
are about intranet and collaboration concepts.
• We are specialized in consulting clients who operate in several countries, in multiple
languages, and have versatile company structures, different business segments, and diverse
workforce of both blue- and white-collars.
• Most recently we have been assisting e.g. Caverion, Citycon, City of Tampere,
Lemminkäinen, Lindström, SOK, Paulig, Luja, and Valio with their intranet renewal projects.
• Additionally we run the most popular intranet blog in Finland (http://intranet-
ostajanopas.fi/ ) and we are frequently invited to speak at intranet conferences in the
Nordics.
• Last year we run the largest intranet study in Finland the second time. The study included
over 100 organisations participating and sharing their intranet’s current situation and future
trends (http://intranet-ostajanopas.fi/intranet-selvitys/ ).
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23. intranet-ostajanopas.fi
(in Finnish)
buyersguidetointranetprojects.com
(in English)
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Buyer’s Guide to
Intranet Projects