1. Hari Shan
Senior Project Manager/ PMI Trained (PMP)/ITIL V3 Foundation
harishan02@gmail.com Phone: 201-340 2077 Cell: 917-623 6175
________________________________________________________________
Summary:
● A skilled and experienced IT Projects Manager/ Delivery Manager/ Business Analyst for Systems Delivery,
IT Asset Manager and information technology consultant.
● Managing Staff, Technologies, Following processes, ITIL/SDLC Documentations, SLA determinations,
Disaster Recovery, Risk and Security Management, Efficient workingrelationships with LOB, Stakeholders,
Operations team and Customers.
● Extensive experience working with LOB requirements, MS Windows system Administration, VDI, and
Microsoft Office Suite All versions.
● Worked in a diverse, technical environment and coordinated team efforts diligently following ITIL
Methodologies using Configuration management, ITSM and ITAM for Site relocations, Data Center Moves,
Upgrades and Migrations, Network Bandwidth upgrades and EOL HW upgrades.
● Excellent communicator, problem solver, and organizer with proven ability to effect positive results in a
multi-tasking environment and skills in reporting, planning, and financial analysis in a corporate
environment with excellent ability to present complicated data in clear terms
● Extensive experience in Customer and Vendor Management, Account Management, Recruitment, and
HRM Processes.
Skills: Waterfall/Agile methodologies, Systems Administration, SCCM Reports, SDLC, Secure WIFI, VDI
Citrix, hardware and software troubleshooting, MS Office upgrades, Server installation, server
disaster recovery, tier 2 and 3 server support, remote management, infrastructure support for
production, development and sales teams, end user/help desk support
O/S: Windows 7 Enterprise/Pro, Med-V, Vista, , XP, 2000 etc., Windows Server 2012, 2008 and 2003
Upgrades, Microsoft Terminal Server, Citrix Presentation Server, NetWare, Linux, SMS
Apps: Expert level in MS Excel, MS Project, App-V and Wiseinstalls viaSCCM,SharePoint, Clarity,JIRA, TFS,
Unicenter TicketingSystem, Sales ForceCRM, Office2010-97,MS Visio,Power Point.
EXPERIENCE
AXA EQUITABLE LIFEINSURANCE COMPANY –JERSEY CITY, NJ JUL 2015 TO PRESENT
SR. Project Manager/ Product Owner – EMPLOYEEBENEFITS –Business IT Deployments
AXA launched a new Employee Benefits business in theU.S. The new product suite, Rolled out in mid-2015, is
designed for small- to medium-sized businesses with 20 to 500 employees and will includegroup lifeinsurance,
dental and vision,short- and long-term disability,critical illness,gap insuranceand hospital-plus.
 Owned 2 EB products and managed vendors from product initiation to delivery. Other Productowner
requirements gatheringand UX analysis,creatingUser stories and creatingBRD’s,
 LOB requirements are met by IT and coordinatingdevelopment, UAT and Production release.
 Production supportfor LOB, Brokers/Advisors on daily activities and resolvehigh end clientissues.
Troubleshoot defects, track, resolve and bringthem to close.
 Followed AgileMethodology creatingProject Plans based on releaseschedules in coordination with ITand
LOB, running daily agilestandups coordinating and reportingtimelines and resourcemanagement.
 Involved with Identity access management (IAM) criteria’s aremet and worked with Security and
Compliancedepartments for approvals.
 Running weekly Productowner meetings with status updates, discuss defects,issues and new
requirements. Do followups, track progress and escalateissues asper need.
 Produce regular status reports and confirm releasenotes. Create dashboards for each releaseto update
Stakeholders.
JOHNSON & JOHNSON PHARMACEUTICAL - RARITAN NJ JUL 2013 TO MAR 2015
WIN2K- Sr. Project Manager/Business Analyst – Business IT Deployments
A multi‐year global programto migrate the Windows 2000 Server Footprint to Win 2008 in File& Printand
NetBackup Infrastructure. Network Remediation for Bandwidth increases as well as EOLdevices.
I handled all areasof followingupgrades following ITIL Processes usingCMDB from initial planningtill completion
of projects for JNJ businesses (Pharma,Consumer &MDD). Creating and executing Project documentations,

2. CoordinateStakeholder meetings, Customer/Business communications,Vendor management, Managing
Operations team and implementations.
The followingarethe scope for W2K Server Remediation I managed:
● Data Center Upgrades/ Migrations
o Coordinated with siteSDM/SDL/SME’s to analyzeWAN bandwidth for upgrades and to schedule
dates to relocate Servers to EDC from local sites for consolidation.Coordinated with HP/Verizon to
deliver and Install upgraded Servers,Switches, Riverbeds and Routers. Deployment of WAN & LAN
equipment to accommodate Riverbed & storage devices
● NetworkRemediation
o Replace EOL WAN, LAN and Wireless Equipment.
● File and Print
o Coordinated with siteSDM/SDL/SME’s based on scopefor deployment of GFS (Global FileSystem) or
OFS (OfficeFileStorage - Cloud) solution based on scopeof GFS-C, GFS-R or OFS.
o Migration of data from legacy to new storage solution as well as Migration of PrintServices from
legacy to next generation printserver
o Decommission of legacy hardwarebased on hold time defined and track progress.
● NetBackup/SMS/SMA
o Coordinated with siteSDM/SDL/SME’s got deployment of Windows 2008 NetBackup solution
includingData migrationsand user access confirmations.Managed user testing for access
confirmations and SDL sign-offs on completion.
o Decommission of NetBackup components including SMS servers with ties to old NetBackup servers
trackingand monitoringhold period till completion.
o Migrate SMA functionality to a centralized monitoring solution and decommission remote devices
Daily activities:
 ManagingProjectschedules,Deployment Schedules, HW Ordering,Network Cabling,Port Activations,
Server Builds,Migrationsand decommissioningold Hardware.
 MaintainingSLA terms and conditions.
 User testing, Customer Satisfaction signoffs.
 Troubleshooting Active directory user issues, Group permissions etc.
JOHNSON & JOHNSON - RARITAN NJ
MobileX Project – Client Virtualization Services - Sr. Project Manager/Business Analyst -
MobileX Single Device Strategy project is$13.4MM ($1.6MM Capital, $11.8MM Expense). This project enables up
to 10,000 mobility users (e.g. Sales Force) the ability to access selected internal enterprise and business
applications securely from a mobile device (e.g. iPad).
● Overall program planning and risk management
● Requirement gathering, documentations and prioritizations.
● Day-to-day programtrackingof implementations and schedulecoordination with multiple
organizations
● Program status reportingand financial management
● Technical Management and coordination of VM Installs.
● HP DC install management and migrations coordination.
JPMORGAN – INVESTMENT BANK – NYC, NY. SEP 2012 TOJUL 2013
Global Project – Win 7 migration – Sr. Project Manager -J.P. Morgan is a leading global investment bank migrating
to Windows 7. Project was Application remediation and coordination with global teams for physical and VDI
sessions. Coordinating application conversions to Win 7 compatibility, finding Win 7/XP common grounds,
Application dependency/sequencing and developments. Followed ITIL Methodology using CM, ITSM and ITAM on
each step till completion of project
● Requirement gathering from Application owners from EMEA, NA, APAC, coordination with packagers in
NA and APAC, Application testing, Pilots, Sign-offs, and promote to production.
● Coordinating weekly PMO meetings, updates on critical application developments, coordinating and
communications with product owners, work with vendors with non-compatibleapplicationsremediation.

3. ● Managing migration schedules,Integration testing plans of a variety of Business Applications and
providingcommunications supportto project management teams duringdeployments of applicationsand
PCs in a largenetwork environment
● Use ITAM to Manage, Track and reassigninghardware, presentingsupportingdocumentation to upper
management or board members. Software licensetracking,redistribution of licenses etc.
● Asset management of pilots and testinginventory. Asset trackingof ordered hardwareand peripherals.
Vendor management for assets and deliveries etc.
● Win 7 desktops, VDI deployments Combined with Cisco IP Phones upgrades and configurations,
schedulingvia Dashworks,assettrackingvia AIMS,Deployment coordination with floor techs, reporting to
upper management weekly.
AXA EQUITABLE FINANCIAL SERVICES,LLC –JERSEY CITY,NJ SEP 2010 TOSEP 2012
Win 7 Rollout – 25 Million Project cost - Project Manager
Win XP to Win 7 Migration projectfor over 5000 units in multiplelocations followingITILprocesses with hands on
technical skills aswell as in-depth projectmanagement. End to end project coordination,includingmigrations,
applicationspushes via SCCM/ support, SCCM reports, Applications sequencing,applicationsdependencies etc.
● Liaison between PMO, LOB’s, technical and engineering teams and ProjectSponsors.Project
accountability,accuracy and transparency.
● Project schedulingfor vastrollouts,user coordination,communication,preparationsand group
scheduling.Also was in chargeof Managingtechnical staff and vendor staff for rollouts.
● Migrated AXA Disaster Recovery site at Harmon Meadows from startto finish with 0 down time.
● Extensive use of SCCM reporting’s, Direct technical coordination with AXA TECH SERVICES, the technical
infrastructureteam of AXA Equitablefor Machinebuilds,Application pushes,Applicationssequencing,
dependencies etc.
● Worked hand in hand with Application packagingteamand QA. UAT and Production coordination for
application releases,Remediation and troubleshooting.
● Asset management of inventory. Asset trackingof ordered hardware and peripherals. Software license
tracking,redistribution of licenses.Vendor management for assets and deliveries etc.
● Managed daily check pointmeeting with technical team to track the migration activities.Daily review
migration scheduleand report on migration progress
● Responsiblefor ensuringpost migration supportincludingrespondingto user queries on issues,
troubleshootingwith technical team and trackingclosure
● Maintained and updated consolidated weekly management reports such as:
o Project Status Reports,
o Deployment Status Reports
o Project Action Items Reports
o ManagingIssueList
VLS IT - Consultant.
MULTIPLE CLIENTCONTRACTS. JAN 07 TO AUG. 10
Successfully lead various projects and initiatives including Datacenter migrations/Office moves and Relocations,
Application efficiency and virtualization, major application upgrades and IT integrations, transitions of Business
mergers and acquisitions. Years of experience covering Desktop support, software deployment and rollouts of
Windows XP/2000 operating system
Verizon - Coney Island Hospital - Project Manager Coney Island, NY Feb 10 to Aug10
Networks refresh Project. New Installs and replacements of Cisco Access Points to all buildings as part of
Verizon project, which includes installation of AP enclosures, cabling, connecting and patching etc.
Verizon Data Centers IT Audit US – Multiple Locations June 09 to Jan 10
Project Manager/ QA lead for a team of 8 with training staff and managing the project. Traveled all over
US to Verizon’s all Major Datacenters for auditing each week and completed projects ahead of time due
to efficiency and planning with minimal errors and Quality control.
NSLIJ – NETWORK REFRESH PROJECT– LONG ISLAND NY - PROJECTLEAD FEB 2007- MAY 2009.
Data center upgrades, PC Upgrades, Laptops, Tablets new Installs,hardwareupgrades,troubleshooting
etc. Replace old non-supported 3500 Switches by Cisco to new 4507RBladeswitches, which are

4. supported by Cisco for MDF Data Centers and IDF Closets in locations of “North Shore Long Island Jewish”
Hospitals.(Cisco Switches 3500,3750,4507R,6504 etc.)
SVT Inc – NYC, NY Client: Citco Technology Management May 2006 to January 2007
Project Manager: Enterprise Desktop migration project and Off-shore infrastructureteam consistingof System
Admins, Help desk and DBA’s coordination with projectstakeholders includingthePMO.
SVT Inc – NYC, NY. Clients: JP Morgan Chase, Message Click, AIG January 2004 to April 2006
Project Manager: Successfully lead variousprojects and initiatives including Datacenter build out and migrations,
server application efficiency and virtualization, major application upgrades and IT Infrastructure management for
business/mergers and acquisitions.
SVT Inc - Velocity Express – NYC, NY. August 2002 to January 2004
Desktop Support Manager
SVT Inc. - Invertica Inc., New York. NYC, NY. March 1998 to August 2002
Operations Manager
Shearwater Press Ltd., London, UK. May 1990 to January 1998
Systems Admin.
Education
Automobile Engineering Training –Willesden College of Technology
(Pre-BSc) Computer Engineering - City University – London.
PMI Trained PMP
ITIL V3 Foundation
Other certs:
● Windows NT Administration.(MCSE)
● CompTIA Network+, A+.
● Network Administration.
● Microsoft Office suite – Project, Excel, Power point, Word, Outlook, Visio.