1. New
technology
The threat to our corporate
information

2. I work in corporate
communications.
My job is to make sure the
information we have is
correct.

3. The risk of wrong
information is huge –
think of
compliance
information security
reputational risk

4. It keeps me awake at night

5. It’s part of my job to
be on the lookout for
new risks to our corporate
information.
The advent of new
technology has led to
new risks

6. Now we face the gravest
threat to the accuracy and
compliance of our
information.
It’s called …

7. The ‘telephone’

8. The name comes from the
greek words for ‘faraway’
and ‘sound’

9. There isn’t just one
‘telephone’ – there are
many variations

10. But they all mean you can
have a conversation with
someone many miles away
AS IF THEY WERE IN THE
SAME ROOM

11. The telephone is no
respecter of corporate or
even national boundaries

12. One person can even speak
to many at once in so-
called ‘conference calls’

13. In the right hands it could
be a valuable business tool

14. We can talk directly to our
customers as if we were in
their homes
With the correct controls
and firewalls in place we
could allow them to talk to
us

15. But think of it in the wrong
hands …

16. Wrong information can
pass easily and undetected
from employee to
employee

17. Non-compliant information
can be spread outside of
the company itself
It’s as simple as pushing
some buttons and speaking

18. This isn’t tomorrow – it’s
now
Your children could well be
using the new ‘mobile
phone’ technology right
now. How do you know
who they’re talking to?

19. This isn’t paranoia – it’s
real
There’s reliable evidence
that terrorists have used
the telephone to plan
atrocities

20. How much damage has
been done already?

21. We don’t know

22. How many people in our
organisations own
telephones and have used
them during work time?

23. We don’t know

24. How much
MISLEADING
NON-COMPLIANT
downright FALSE
information is being passed
on as you look at this?

25. We simply don’t know

26. Across the developed
world, companies are
struggling to impose order
on this new frontier

27. And it’s not just hard facts
– corporate values and
morale are vulnerable

28. One top 50 company
reported that an individual
was overheard on the
telephone referring to a
challenge as a problem!

29. We need to be able to
monitor
- who’s talking
- to whom
- what they’re saying
The risk to the company is
too great to just ‘trust in
people and hope for the
best’

30. Until we have suitable
controls in place …

31. It’s essential that we rely
on accountable methods of
communication, with
visible audit trails …

32. Wikis, blogs and forums
are the tried and tested
ways. Every entry is named
and attributable, and can
be corrected if wrong.
All corporate
communication should
take place this way

33. How do you update and
correct a telephone
conversation when it’s
done ?
You can’t!

34. In time the telephone may
form part of an integrated
communication strategy
Until then …

35. Use only web 2.0
technology -
you’ve been warned!

36. Norman Lamont
Lloyds Banking Group