Insurance KPO

1. Progressive Corporate Services
5600 Mariner Street, Suite: 120 Tampa, FL 33609
401, Maurya Building, Nr. C.U Shah College, Income Tax, Ahmedabad, India – 380014

2. CORPORATE PHILOSOPHY
“TO BUILD AN INSEPARABLE RELATIONSHIP
WITH OUR CUSTOMERS BY UNDERSTANDING
THEIR NEEDS AND DELIVERING BUSINESS
PROCESS OUTSOURCING SOLUTIONS THAT
THEY TRULY VALUE”

4. ABOUT US –
• In operation since 1994, Progressive Corporate Services is a fast growing remote
offshore provider, extending high quality value-added offshore Contact Center
Services from our state of art 600 seated centers based in India, at Ahmedabad.
• Progressive Corporate Services is not just a BPO provider, but also a reliable
partner which promises to make valuable differences to its clients’ business.
Progressive Corporate Services provides cost effective, flexible and viable BPO
solutions.

5. • Progressive Corporate Services BPO (PCSB)offers the satisfaction that comes from
working with a technologically and process sound business enterprise partner.
PCSB is committed to continually invest in people, processes, infrastructure and
facilities, ensuring the highest levels of performance. We are committed to
building scalable and repeatable business solutions & services, ensuring customer
success.
PCSB’s client relationship dynamics is that of an ‘extended enterprise’.
• Progressive Corporate Services BPO (PCSB) comprehends that its client
organizations have a choice of vendors, and that precisely is the reason which
makes us strive to make sure that every program is a success and every contact
positive.
PCSB’s client needs are the focus of PCSB’s Program Design and Delivery.

6. Mariner Street – Tampa, FL

7. Maurya – Ahmedabad, Gujarat

8. AHMEDABAD (H.O. AND BPO - COMMAND CENTER - 6 OFFICES )
A. MAURYA - 4000 SQ.FT.
B. ISCON MALL - 2750 SQ. FT
C. SAFAL PROFITAIRE – 10000 SQ. FT
D. SARTHEK II – 2100 SQ. FT.
E. SAKAR I – 1800 SQ. FT
F. SHERTON - 8500 SQ.FT.

9. INFRASTRUCTURE
• Designed to please the most demanding of customers, our delivery centers are
housed in multiple buildings, all built to international standards and specifications
• Redundancy on all levels. This includes internet bandwidth, supplemented by a
back-up
• Redundant power supply
• Salient features:
Ø Scalability from 300 to 600 workstations
Ø Integrated Call Loggers
Ø Predictive Dialling
Ø Operational Workflow Analysis

10. INFRASTRUCTRE

11. TECHNOLOGY NETWORK

12. LICENSING PLATFORM (STREAMS)

13. SECURITY AND COMPLIANCE

14. SECURITY AND COMPLIANCE

15. COMPLIANCE & CERTIFICATION
•HEALTH INUSRANCE PORTABILITY & ACCOUNTABILITY ACT -
1996(HIPAA) COMPLIANCE – ESTIMATED JUNE 2012
•HEALTH INFORMATION TECHNOLOGY FOR ECONOMIC AND CLINICAL
HEALTH ACT (HITECH) & PROTECTED HEALTH INFORMATION (PHI) –
ESTIMATED JUNE 2012
The US Administration Simplification provisions address the security and privacy of health data. The
standards are meant to improve the efficiency and effectiveness by encouraging the widespread use
of electronic data interchange in the U.S. health care system
•CENTRE FOR MEDICAID AND MEDICARE SERVICES – VENDOR
REGISTERATION - ESTIMATED JUNE 2012
CMS is a federal agency within the United States Department of Health and Human
Services (DHHS) that administers the Medicare program and works in partnership with state
governments to administer Medicaid, the State Children's Health Insurance Program (SCHIP),
and health insurance portability standards.

16. BPO - Command Center

17. Safal Profitaire

18. Safal Profitaire

28. MANAGEMENT TEAM

29. The management team has been involved in operating various Inbound, Outbound
and Back Office processes from varied industries, including Insurance (India & U.S.),
Telecom (US,UK,ANZEC & India), Mortgage, Banking & Finance and Product/Services
Pre Sales, Sales & Post Sales Processes & Insurance Claim Processing (India & U.S.).
The team not only focuses on day to day operation, it also develops measures on the
provision of differentiated service offerings, which offers value to its client
organizations.
The management team aims to renovate its processes reduce costs and provide
measurable and scalable results to our clients by increasing customer base and
enhancing customer experience. Frequently we collaborate with our clients in creating
new experiences through Business Process Re-Engineering. True to over credo, we
have always been a Business Transformation Organization.

31. HARSH VARDHAN - BUSINESS CONSULTANT – HEAD OPERATIONS
Work Experience – 24 Years – Subject Matter Expertise -Outsourcing .
Harsh has been with the Industry for over a decade and brings in a wealth of
experience in the areas of Operation, Process Conceptualization, Process Migration,
Human Resources Management and Total Quality Management.
He has been a key player with multiple BPO organizations in Insurance, Mortgage &
Telecom Processes both International and National operators. These include Product
Up Sell (C2C & B2B), Customer Retention, Customer Activation, Customer Help Desk,
Customer Services, Retail Support and Sales, Inventory Management, Book Keeping,
Audit & Transaction Tracking and Insurance Sales & Claim Processing.
He is instrumental and responsible towards delivering BP (Benchmarked
Performance), SLA (Service Level Agreement) & CTQ (Critical To Quality). Includes a
gamut of Voice and Non-voice Processes.

32. • CRM Application based operations
• 1000 + Employees & in operative since 1994
• Infrastructure - Back Office(BPO) & Front Office combine
• Subject Matter Expertise on BPO – Front Office Combine for desired result(Service
Level Agreement)
• Scalability - Pan India Operations vied Network of Associates with Business
Development & Process Migration team in Tampa, FL.
• Associate company Astute Corporate Service Pvt Ltd. Offices : Bangalore, Calcutta,
Chennai, Coimbatore, Chandigarh, Delhi, Goa, Hyderabad, Jaipur, Mumbai, Nasik,
Nagpur, & Pune.

34. SERVICES & SOLUTIONS
Claim Processing and Adjunction (Planned)
U.S. Healthcare industry is constantly looking at delivering health benefits at lower
costs. PCSB’s Claim Processing gives Claims Processing Support to HMO and PPO
organizations to process claims real time.
Policy Administration & Management
In the ever interactive business environ, delayed response is disservice. With PCSB
Insurance Processing team the client organizations is no longer concerned with
configuration of the Insured or Healthcare Service Provider into its network. This is
process is supported by a team of business analysts , who support with Trend Analysis
bordering on Actuarial Services.
Mailroom Services
PCSB’s solutions offer includes professional mailroom services for both Inbound and
Outbound processes. One point of contact for mails with the Insured and Provider .
Scanning, Collating and Distribution is centralized and real time.

35. SERVICES & SOLUTIONS
Live Text Chat
In the tech savvy world, the customer is looking for immediate response. PCSB’s Live
Chat Support gives your website visitors one more reason to trust you & value your
products/services.
E-Mail Response Management
In the ever interactive business environ, delayed response is disservice. With PCSB E-
Mail Response Management your clients will no longer need to wait days for
responses to their emails.
Inbound Tele Services
PCSB’s 24x7x365 Voice Interaction Services & Customized Telephony Solutions offer
professional services for both Inbound and Outbound campaigns.

36. SERVICES & SOLUTIONS
Outbound Tele Services
PCSB’s 24x7x365 voice interaction services & customized telephony solutions offer
professional services for both inbound and outbound campaigns.
Order Taking
"Now Never Miss Another Order“- From large catalogues to single-product special
advertisements, your Phone & Web Order taking needs will be met.
Order Fulfillment
Your Outstanding Order Fulfillment Call Center Solution-. PCSB provides Order
Fulfillment Service that can help you with your Order fulfillment requirements.

37. SERVICES & SOLUTIONS
Order Processing
PCSB Sales Order Processing makes the difference in retaining your valuable
customers.
Collection of Sales Leads
Managing your company’s sales can be a daunting task in today’s market. Collecting
responsive sales leads and turning them into paying customers is no small feat—it
requires round-the-clock vigilance, enthusiasm, and dedication. PCSB helps you in
collecting Invaluable Sales Leads.
Document Processing Services
PCSB Service System Design, based on wide knowledge of hardware and software,
supported by an efficient domain and process oriented staff ensures document-
processing capability in meeting your document processing needs.

38. SERVICES & SOLUTIONS
Cheque Management Solutions
Large number of cheques can be processed across locations. It can be regular banking
cheques or post dated cheques. Based on requirement, PCSB undertakes activities like
collecting, sorting, presentation etc.
CAF pickup, Processing and AV/CV
This involves end to end processing of application forms. It includes, pick up,
screening, verification, scanning, indexing, storage and AV / CV.
Records Management Solutions
Records management or information management aims to provide an extensive range
of outsourcing solutions to organisations in dealing with issues concerning storage and
retrieval of records / documents. The process involves, pick up, verification, scanning,
indexing, storage, retrieval and destruction. 2 Warehouses - Chennai and Ahmedabad.

39. SERVICES & SOLUTIONS
Content Management
Content Management needs of businesses today can be extremely complex.
Traditional functions of a Content Management system, such as Versioning and
Tracking are still applicable, the advent of the Internet has added new challenges and
opportunities. PCSB provides solutions to such problems.
Audit Solutions
PCSB conducts various kinds of audit activities like Agency Audit, Process Audit, Hind
Sighting, Inventory Audit, Receipt Audits, Franchisee Audit etc. PCSB’s team of
specialize auditors manages this.
Virtual Office
PCSB’s Virtual office, Virtual Assistant/Receptionist. PCSB’s state-of-the-art technology,
combined with outstanding customer service, allows us to deliver Virtual Office
Management solutions for a fraction of the cost of hiring a full-time assistant.

41. THE COMPETITIVE EDGE
Why choose Progressive Corporate Services as a partner
•Training & Recruitment –PCSB follows a unique approach to Manpower Selection
and Development. Computer aided techniques and ‘Kaizan Approach’ to training, used
by us, coupled with lateral and vertical placement not only decrease the attrition rate
but also enhances employee productivity.
•Process & Systems - We appreciate the fact that, clear and documented systems and
established processes(Standard Operation Procedures) in line with ISO:9001 norms are
the only way any organization can deliver Qualitative and Repetitive Performance
Standards. We have a legacy of service level delivery, matching international
standards.
•State of Art Technology – Our IT infrastructure is comparable with the best in the
Industry organizations of our size. We continuously upgrade our systems.

42. progressive corporate services
LOOKING FORWARD TO
CREATING A NEW
PARADIGM OF EXCELLENCE -
THROUGH SYNERGY AND
VALUE
CREATION, TOGETHER.

43. CONTACT
US
PUNIT PATEL
Manager – Business Development & Process Migration
5600 Mariner Street, Suite: 120 Tampa, FL - 33609
E-mail: punit.patel@progressivebpo.com
INDIA
HARSH VARDHAN
Head – Buss. Operations.
Sherton, Opp. Govt. Polytechnic, Ambawadi, Ahmedabad – 380015
E-mail: harsh.vardhan@progressivebpo.com