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Enterprise Applications and Business Process Integration Chapter 10
Objectives ,[object Object],[object Object]
Objectives ,[object Object],[object Object],[object Object]
Management Challenges ,[object Object],[object Object]
Enterprise Systems ,[object Object],How Enterprise Systems Work
Enterprise Systems Enterprise system architecture Figure 10-1
Enterprise Systems Process map for procuring new equipment Figure 10-2
Enterprise Systems ,[object Object],How Enterprise Systems Work
Enterprise Systems ,[object Object],[object Object],[object Object],Benefits and Challenges of Enterprise Systems
Enterprise Systems ,[object Object],[object Object],[object Object],Benefits and Challenges of Enterprise Systems
Enterprise Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],Benefits and Challenges of Enterprise Systems
Supply Chain Management Systems ,[object Object],[object Object],[object Object],Supply Chain Processes
Supply Chain Management Systems ,[object Object],[object Object],Supply Chain Processes
Supply Chain Management Systems Key supply chain management processes Figure 10-3
Supply Chain Management Systems ,[object Object],Supply Chain Processes
Supply Chain Management Systems ,[object Object],[object Object],Information and Supply Chain Management
Supply Chain Management Systems The bullwhip effect Figure 10-4
Supply Chain Management Systems ,[object Object],[object Object],Supply Chain Management Applications
Supply Chain Management Systems ,[object Object],Supply Chain Management Applications
Supply Chain Management Systems ,[object Object],[object Object],[object Object],Supply Chain Management Applications
Supply Chain Management Systems ,[object Object],[object Object],Supply Chain Management Applications
Supply Chain Management Systems ,[object Object],[object Object],[object Object],Supply Chain Management Applications
Supply Chain Management Systems Intranets and extranets for supply chain management Figure 10-5
Supply Chain Management Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],Window on Organizations
Supply Chain Management Systems ,[object Object],[object Object],[object Object],Supply Chain Management Applications
Supply Chain Management Systems ,[object Object],[object Object],[object Object],Supply Chain Management Applications
Supply Chain Management Systems Push versus pull-based supply chain models Figure 10-6
Supply Chain Management Systems ,[object Object],[object Object],[object Object],[object Object],Benefits and Challenges of Supply Chain Management Systems
Supply Chain Management Systems ,[object Object],[object Object],[object Object],Benefits and Challenges of Supply Chain Management Systems
Supply Chain Management Systems The future Internet-driven supply chain Figure 10-7
Customer Relationship Management Systems ,[object Object],[object Object],Customer Relationship Management and Partner Relationship Management
Customer Relationship Management Systems ,[object Object],Customer Relationship Management Applications
Customer Relationship Management Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Customer Relationship Management Applications
Customer Relationship Management Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Customer Relationship Management Applications
Customer Relationship Management Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],Customer Relationship Management Applications
Customer Relationship Management Systems ,[object Object],[object Object],Customer Relationship Management Applications
Customer Relationship Management Systems ,[object Object],[object Object],[object Object],Customer Relationship Management Applications
Customer Relationship Management Systems CRM software capabilities Figure 10-8
Customer Relationship Management Systems ,[object Object],[object Object],Operational and Analytical CRM
Customer Relationship Management Systems ,[object Object],Operational and Analytical CRM
Customer Relationship Management Systems Customer loyalty management process map Figure 10-9
Customer Relationship Management Systems ,[object Object],Operational and Analytical CRM
Customer Relationship Management Systems Analytical CRM data warehouse Figure 10-10
Customer Relationship Management Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Operational and Analytical CRM
Customer Relationship Management Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],Benefits and Challenges of Customer Relationship Management Systems
Customer Relationship Management Systems ,[object Object],[object Object],[object Object],Benefits and Challenges of Customer Relationship Management Systems
Customer Relationship Management Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],Benefits and Challenges of Customer Relationship Management Systems
Customer Relationship Management Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Benefits and Challenges of Customer Relationship Management Systems
Customer Relationship Management Systems ,[object Object],Benefits and Challenges of Customer Relationship Management Systems
Customer Relationship Management Systems ,[object Object],[object Object],[object Object],Window on Management
Enterprise Integration Trends ,[object Object],[object Object],[object Object],[object Object],[object Object],Extending Enterprise Software
Enterprise Integration Trends ,[object Object],Service Platforms and Business Process Management
Enterprise Integration Trends ,[object Object],Service Platforms and Business Process Management
Enterprise Integration Trends ,[object Object],Enterprise Portals
Enterprise Integration Trends Order-to-cash service Figure 10-11
Chapter 10 Case Study ,[object Object],[object Object],Enterprise Integration: The Pepsi Challenge
Chapter 10 Case Study ,[object Object],[object Object],Enterprise Integration: The Pepsi Challenge

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