‘SCAN-collaborate’ is an online collaboration platform built on the Confluence enterprise wiki for the NHS. The project was developed by Headshift and the South Central PCT Alliance to facilitate greater collaboration and support communication and knowledge sharing across the Primary Care Trusts (PCTs) in the South of England.

1. SCAN - collaborate
South Central Alliance Network - Case Study
28 April 2010, Confluence User Group
Hemma Kocher
hemma@headshift.com

2. The story
Online collaboration platform for the NHS
South Central Primary Care Trust Alliance

3. To engage and share
Facilitate greater collaboration, support
communication and knowledge sharing
across the Primary Care Trusts (PCTs)

4. Nine PCTs in the South Central region
PCTs commission health services in
their local area including GPs, hospitals,
dental and community services
‣ Budget cuts
‣ Constant demand for delivering better
health services more efficiently

5. Common issues
‣ Repetition and duplication of work
‣ Too much knowledge and information
existing in silos
‣ Difficult to find or share information
effectively, locally and regionally
‣ Little scope for collaboration across
locations

6. Focus - projects
Confluence's core features of project
spaces, file-sharing, and document co-
creation

7. Discussions
Conversations enabled through
commenting, blog posts and
discussion forums

9. Over 150 individual project spaces
‣ Sharing Cancer Informatics Data and
research
‣ Dental Practitioners space
‣ Developing region wide community
services

10. User adoption and training
‣ Engagement strategy
‣ Initiating pilot projects and
discussions on the platform
‣ User workshops
‣ Online support

11. Success
‣ Launched in October 2009
‣ Successful uptake with 1600+
registered users
‣ 150+ project spaces
Between 160-200 new users are now
joining the platform every month.

12. Challenges
"Get people to login and remember to
use SCAN is a challenge."
"Participating efficiently in
collaborative groups can be difficult."

13. Feedback
"I like that SCAN is self-service, you don't need anyone to
set you up. You set up your own project spaces when you
need them."
"Being accessible anytime from anywhere is a real
advantage of SCAN."

14. Future
Possibly extending use of the
platform to additional NHS
organisations in the region.

15. Thank you.
Questions.
Images - courtesy of Daniel Siddle