1. June 2013 ~ Employee Forums
Welcome
March Forum Feedback
Pillars Scorecard
Questions & Employee Feedback
Closing Remarks
Employee Engagement Presentation
Thank you for your time today!

2. 2
Your feedback matters!
Feedback/Themes from March Forums
Staff appreciated the videos of our employees helping achieve our goals
Early morning times are challenging – need to offer more choices
Forums increase my knowledge of the our organization and are helpful
“Very helpful to know about healthcare environment and its’ affect on us.”
“Too early! Not on Mondays.”
“Include discussions on communication with your fellow co-workers.”
“More information specific to HAHHH.”
“Appreciate the advance notice so time can be scheduled.”
“Need more advance notice.”

3. 3
Pillars Goal
FY13
Target
Current
YTD
10/1/2012
to Current
Status Progress
Success
Stories
People
Raise HCAHPS Top Box Score “Rating from
64.4% to 68%” (% of patients rating
HealthAlliance
9 or 10 out of 0 – 10)
68%
http://youtu.be/lEz
Bgr2M5oM
Quality
Achieve CMS expected rate for 30-day
readmission for AMI
24.1%
or less
Quality
Achieve CMS expected rate for 30-day
readmission for CHF
25.4%
or less
http://youtu.be/V8
SFxKQYpjc
Quality
Achieve CMS expected rate for 30-day
readmission for PN
19.4%
or less
Quality
Achieve perfection score of 95% for SCIP
measures in Value Based Purchasing Bundle
95%
Growth
Reduce Left Without Being Seen (LWBS) from
4.2% to 3.99%
3.99%
Growth
Build physician networking through EMR
partnerships
2 EMR’s in
Practices
4 EMR in
Progress
4 EMR in
Progress
Growth
Complete Business Plan for MSK Growth and
execute top 2 priorities by year end
Develop Plan
and
implement 2
In Progress –
UMMHC
Collaboration
In Progress –
UMMHC
Collaboration
http://youtu.be/g3d
zz0CMZVo
Finance
Achieve $1.5M Operating Margin
Period: 10/1/12 – 9/30/13
$1.5M $845K
= On target to reach goal or surpass
= Moving forward/should achieve goal
= Needs focus to achieve goal
= Exceeding Goal
= Achieving Goal
= Not Achieving Goal
April Scorecard ~ FY13 Organizational Goals
Published April 29, 2013
Definitions:
CMS = Centers for Medicare and Medicaid Services AMI = acute myocardial infarction
CHF = congestive heart failure PN = pneumonia
SCIP = Surgical Care Improvement Project
HCAHPS = Hospital Consumer Assessment of Healthcare Providers & Systems
3
64%
Mar 2013
4.76%
Jan 2013
0%
Jan 2013
0%
Jan 2013
99%
Dec 2012
- $385 K
Mar 2013
3.54%
Mar 2013
3.7%
98%
9%
17%
15%
67%

4. 4
I Make a Difference! How I Can Help to Reach Goals
One is not born into this world to do
everything, but to do something.
-Henry David Thoreau
No work is insignificant. All labor that uplifts humanity
has dignity and importance and should be undertaken
with painstaking excellence.”
-Martin Luther King, Jr.
People: How I Can Help!
Raise HCAHPS Top Box Score “Rating from 64.4% to 68%”
• SMILE
• Ask visitors if they need assistance or help finding their way
• Be kind to your teammates. Support them if they are having a bad
day or struggling.
Growth: How I Can Help!
1. Reduce Left Without Being Seen (LWBS) from 4.2% to 3.99%
• Help get patients out of the ED and into beds
2. Build Physician networking through EMR Partnerships
• Help support the IS initiatives to partner with physicians
• Engage our physicians and thank them for practicing at
HealthAlliance
3. Complete MSK Business Plan and execute top 2 priorities
• Encourage your family, friends and neighbors to come to
HealthAlliance for their care
• Talk positively about HealthAlliance when you are out in the
community
Quality: How I Can Help!
1. Achieve CMS expected rate for 30-day readmissions
• Help teach patients about their care, support services and
support discharge teams
2. Achieve Perfection Score of 95% for SCIP
• Help keep our facilities safe, clean and friendly
• Share our story about being ranked #1 in safety 2 years in a row
Finance: How I Can Help!
Achieve $1.5 Operating Margin
• Use HealthAlliance for your health care needs
• Encourage your family and friends to come to HealthAlliance for
their care
• Help us be lean: reduce waste in products, time and procedures
Do more than belong: participate. Do more than care: help. Do more than believe: practice.
Do more than be fair: be kind. Do more than forgive: forget. Do more than dream: work.”
- William Arthur Ward

5. YTD thru May Results ($000s)
5
October – May Operating Margin is $x.xxM!

6. 6
“Medicine is a team sport.”
Cynthia Ring, Corporate VP, Human Resources
810 Participated in the Survey (including per diems)
68%
76%
50%
60%
70%
80%
90%
100%
2013 Avatar HR Solutions' Norm

7. 7
68% participation amongst regular employees (733 out of 1083)
60% participation amongst all employees (810 out of 1360)
Items
HealthAlliance
Hospital
Percent
Favorable
National
Healthcare
Norm (50th
Percentile)
Best-In-Class
Healthcare
Score (90th
Percentile)
At or Above Best-in-Class (90th
Percentile)
Above National Healthcare Norm (50th
Percentile)
6. I have [not] thought of resigning in the last six months. 62 59 66
2. I know what is expected of me in my job. 93 91 94
Below National Healthcare Norm (50 Percentile)
1. Employees of this organization show they genuinely care about patients and families
through their behaviors.
81 84 91
3. My job gives me an opportunity to do the things I do best. 74 79 85
4. My supervisor lets employees know when they have done a good job. 69 70 77
5. My supervisor regularly gives me feedback on my work performance. 63 65 73
7. My coworkers are friendly and helpful. 84 86 90
8. All in all, I am satisfied with my job. 72 77 84
9. The necessary materials and equipment are available when I need to perform my job. 73 75 84
10. This organization makes it possible for employees to directly contribute to its success. 58 69 80
11. I have an opportunity to participate in decisions made by my supervisor that affect my
work environment.
56 62 69
12. Employees here receive recognition for a job well done. 50 62 72
13. Senior management of this organization is concerned about the employees. 42 56 70
14. This organization provides me the opportunity to improve my professional knowledge and
job skills.
74 77 85
15. My supervisor encourages my career growth. 59 64 70
Our Summary of Results

8. 8
Sweet 16® Item
Counter
Measures
Timeline
1st
Engagement Priority Item:
Employees here receive recognition for
a job well done.
Organizational
Reward and
Recognition
Program focused
on Employee and
Patient Experience
Launch in September
2nd
Engagement Priority Item:
Senior management of this organization
is concerned about the employees.
Senior
Management
Employee
Rounding (All
locations)
Begin in July
3rd
Engagement Priority Item:
This organization makes it possible for
employees to directly contribute to its
success.
Employee Advisory
Council
Team Members identified and begin
work by October
Engagement Survey Organizational Results

9. 9
Next Steps Estimated Date
Comprehensive Results Presentation,
Action Planning/ActionPro Training
Mid-June
Manager Access to ActionPro Late June
Managers hold Team Meetings with
staff to discuss results and future
action
July
Action Plans Created/Approved and
work teams begin implementation
Late August
Report-outs September
APulse™ Survey February 2014
Survey Process Timeline

10. 10
 All Managers receive an individual login to ActionPro.
 ActionPro will allow users to:
 View company-wide reports.
 View individual department reports.
 Create Action Plans.
 Communicate via email regarding status of Action Plans.
 Submit Action Plans for approval.
 Track the progress of Action Plans.
 Document status and completion of Action Plans.
 ActionPro link:
https://actionpro.hrsolutionsinc.com/clientlogin.aspx
Online Reporting and Action Planning

11. 11
Sample Action Plan

12. “Could a greater miracle take place than for us to look
through each other’s eyes for an instant?” Henry David Thoreau
12