Resistance to change is what you'll get without a proper change strategy for your collaboration platform. Unlike IT people, business users are not necessarily thrilled about new technology, features and functionalities. Build it and they will not work. Most employees will need to be motivated differently to start a new way of working. What are the reasons employees do not simply embrace new technology? And most importantly: how can we bend resistance to change to change readiness? How do we find your Champions and activate them? How do people understand when to use what app? Learn what makes change for technology so difficult and how to motivate your employees.

1. PROJECT X – 21ST SEPTEMBER 2012

2. Facebook never needed
adoption, why does Office 365?
MODERN WORKPLACE
CONFERENCE PARIS 2019
Heather Newman & Sasja Beerendonk

3. Facebook never needed adoption …
or did it?

4. Agenda
About Us
Why adopting
Office 365 is
different
Culture & Behavior
People
Technology Speed of
Change
Governance
Q&A

5. Connect with your fellow attendees
Event Maven Tip — Quick Connections — Leverage the LinkedIN App Find Nearby Feature - @heddanewman on Medium.com
Slide courtesy of @meetdux

6. SASJA BEERENDONK
Customer Success Manager
sasja@beezy.net
https://www.linkedin.com/in/sasjabeerendonk
https://www.beezy.net

7. Tweet this Talk @heddanewman @contentpanda @SPSNashville
#SPSNashville
https://medium.com/@heddanewman
Heather Newman
https://www.slideshare.net/HeatherNewman My pronouns are She/Her.

8. MWCP 2019 – MERCI à nos sponsors

9. 9
TechnologyGovernance
Culture & BehaviourPeople

10. Beezy’s approach SMILE
Advocacy
Sign-Up
EnhanceStart exploring
Make available Leverage
Increase
@sbeerendonk

11. SMILE
LIMS
tart exploring ake available increase everage
Discover your
Beezy
Onboard first
groups & first use
cases
Seek new
horizons
Embrace the new
way of working
Advocate the
digital workplace
Take initial steps with
the project team to
define goals, use cases,
information
architecture,
communication &
training plan and
platform provisioning,
branding &
configuration.
nhance
Start small with 1st use
cases, communication,
training, and
build an Ambassadors
& Champion Program.
Expand to more users,
more use cases, more
Beezy modules/features.
Share best practices
within the organization
and continue training
broader audiences.
Make the new way of
working stick.
Measure goals and
customer health.
Adjust communication
& training.
Learn from other
organizations.
Advocate best practices
outside the firm.
E
@sbeerendonk

12. Focus on the “Why”
Not on the “What”
https://www.youtube.com/watch?v=UUDJoHeJbzw

13. Technology
Acceptance
Model
Perceived Usefulness
The degree to which a
person believes that using
a particular system would
enhance his or her
performance
Perceived Ease of Use
The degree to which a
person believes that using
a particular system would
be free from effort
@heddanewman

14. Culture and Behavior

15. The fact is that businesses do not have emotion.
Products do not have emotion. Humans do.
Humans want to feel something.
And humans make mistakes.
Which is why we want to connect, make
to-do lists and plans to execute
@heddanewman

16. People

17. People
@sbeerendonk

18. Mapping Users to Job
Function and Role
Get guidance on these and other
scenarios in the Productivity Library
SALES
Build and deliver proposals
with input from different
stakeholders.
Manage sales planning,
training and sales readiness
in the same place.
IT
Drive IT transformation and
change management.
Plan, execute and manage all
phases of IT deployment,
adoption and rollout.
HEALTHCARE
Provide the best care possible
enabled by a secure platform
with secure messaging,
streamlined care coordination
and health team huddle
capabilities.
EDUCATION
Empower your students to
create the world of tomorrow
with a simple and safe
experience that promotes
teamwork and unlocks
creativity.
ENGINEERING
Move quickly between
ideation, development
and deployment.
Integrate with
developer tools.
HUMAN RESOURCES
Manage recruitment, training
and reviews across
departments.
FIRSTLINE WORKERS
Empower your firstline
workforce with tools that will
support schedule
management and provide
oversight to what’s most
relevant to their day.
MARKETING
Deliver marketing campaigns
and go-to-market activities
across a diverse group of
internal and external
stakeholders.
PROJECT MANAGEMENT
Manage project stakeholders,
tools, budgets, project reviews
and feedback.

19. Technology

20. 20
@sbeerendonk

21. Rateofchange
time @sbeerendonk

22. Governance

23. Tiered O365 Group Governance Model
Workgroups
Company
1:Many publishing / broad conversations
Department / Division
Few:Many publishing / specific
conversations
Workgroups
Cross-collaboration experience

24. Resources from https://aka.ms/MicrosoftAdoption

25. First run experience with
SharePoint Communication
site template
Connected to online catalog
of Microsoft curated end-user
training content
Customizable Microsoft 365
learning pathways web part
Easily installed via SharePoint
Provisioning Service
Microsoft 365 Learning Pathways - Accelerating End User Training

26. Q&A

27. MWCP 2019 – MERCI à nos sponsors