1. C.V
Heba Youssef Mahmoud
Contact no. : +971 505549552
E-mail: mohad.aismail@yahoo.com
E-mail: hebaghazola1.10@gmail.com
Personal information:
 Date of Birth : 1st. of JAN 1986
 Place of Birth : Alexandria
 Nationality : Egyptian
 Gender : Female
 Marital status : married
Education:
2006 – 2007: diplomainGeophysicswithgrade: VERYGOODfrom the Facultyof Science in
AlexandriaUniversity.(EGYPT)
2002 – 2006:Graduatedfromthe Facultyof Science fromChemistry&PhysicsDepartmentwith
grade:GOOD from AlexandriaUniversity.(EGYPT)
The graduationprojects:
• ThinFilmDepositions
• Corrosion.GRADE:EXCELLENT

2. Experience:
Mar 2016 – Now:ReceptionistandPanel Operation Executive inYouGovMarketResearch
• Handle panel queries andcomplains throughthe variouschannelsof support (Customer
Service):
 Email
 Telephone
 Facebook
• Panel engagementrole:
 Contact prize winnerstocollecttheirdeliveryaddressdetails
 Arrange prize deliverytothe variousMENA destinationsanddecideonthe
appropriate channel of delivery
 collectpanel photoswhichare usedinpromotional activities
 prepare anduploadthe winnerbanners
• Panel incentivemanagement:
 processpointsredemptionrequests –thisinvolvescollecting accurate payment
detailsandultimatelypreparingthe paymentrequestsinthe formatrequiredbythe
in-house WesternUnionportal forbulk-processing
 Admin& Receptionduties
 Maintainfilesandrecordswitheffective filingsystems
 Answer,screenand re-directanyincomingphonecallswhile providingbasic
informationwhenneeded
 Receive andsortdailymail/deliveries/couriers
 Greet,welcome, assistand directvisitorswhentheyarrive atthe office
 Assistthe Executive Directorandotherstaff as requested
 Prepare LPOusingNetSuite
 Performbasicbookkeepingactivitiesandupdate the accountingsystem
 Deal withphone caller’squeriesandprovide callerswithinformationsuchas
companyaddress,directionstothe companylocation,companyfax numbers,
companywebsite andotherrelatedinformation.
 Monitoroffice suppliesinventoryandplace orders

3.  update attendance sheetaccordingtoattendance andsignedleaveforms
 Coordinate the pick-upanddeliveryof expressmail services(FedEx,DHL,etc.)
 Handle Hotelsandflyingticketsbooking
 Organize conference phonecalls
 Update appointmentcalendarandschedulemeetings/appointments
 Coordinate the repairandmaintenance of officeequipment
 Performotherclerical receptionduties suchasphotocopy,faxing,collatingetc
Dec 2012 – Mar 2015:Interviewer,FieldManagerAssistant, Call CenterandAuditorinNielsen
Market Research
• Assistfieldmangersinhandlingresearchprojects:
 meetwiththe clientsinordertodiscussthe variousaspectsof the studybeing
conductedtoensure we have clearvisibilityof the requirementsandthereby
meetthe client’sneeds
 Prepare questionnairesaccordingtothe quota
 Coordinate withthe interviewers&mysteryshopperstoarrange visittimesand
deadlinesof delivery
 Performauditsonthe collecteddataandreview itwiththe mysteryshoppers&
interviewersif needbe toensure quality
 Make periodicvisitstothe client’ssitesinordertocheckwhetherthe research
findingshave beenimplemented
• Conducta wide range of interview anddatacollectiontypes:
 CATI - both consumersatisfactionandmysteryshoppingprojects
 Face-to-face interviews (ConsumersSatisfactionStudies)
 Queue observation - Dubai airportproject
 Prepare reportsto Dubai airportoperationsdepartment
Jan 2012 –May 2012:ChemistryTeacherinAbuObidaBenAl GarahSchool
2011 – 2012:ResearcherinAbuDhabi StatisticCenter

4. 2009 – 2010:Teachingscience in JanakleesIntermediate School
2008 – 2009:Demonstratorof practical chemistryinthe Facultyof Education(AlexandriaUniversity).
Skills:
• Computerskills:International ComputerDrivingLicense ICDL
• Language skills:
 1- Arabic[motherTongue]
 2- English[Fluent]
Personal skills:
 Mobility andleadership
 Abilitytolearnnewtasksquickly
 Extremelydynamicand confident
 Fondof teamwork
 Diplomacyandable to keepcalm
 Highlymotivatedandopenminded
 Abilitytoworkunderpressure