A Leaders Most Influential Skill For Times of Change - Body Language
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Presentation for the June 2016 session of UQ Power's Leadership Mastermind Higher Power Leaders.
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A Leaders Most Influential Skill For Times of Change - Body Language
- 1. June 2016 A Leader’s Most Influential Skill For Times Of Change Unleash Your Higher Power http://www.uqpower.com.au/higher-power-leaders
- 2. Introduce yourself to someone: Like it’s a waste of your time Let’s get social first
- 3. Introduce yourself to someone else: By being over the top trying to impress them – in a phoney, artificial way. (think car salesman) Fake It
- 4. Introduce yourself to someone else: Like they are your long lost best friend Lead With Love
- 5. You just used your most influential skill www.UQPower.com.au
- 6. The world of business is facing time of VUCA (volatility, uncertainty, complexity and ambiguity) like never before.
- 7. What does it take for leaders to create a successful, sustainable business during times of change and still bring their people happily along on the journey?
- 8. It takes powerful influence. The most powerful influence tool at your disposal is not words, data, money, the carrot or the stick. The Most Influential Leadership Skill
- 9. The most influential and valuable skill you have is your body language. Become fluent in body language as your second language and navigate change successfully. LEADERSHIP SUPER POWER
- 10. Change happens on an emotional level NOT an intellectual level. Common sense, logic and data won’t get people to sign up for the next round of restructures. Great leaders understand this. Higher Power Leaders work with and communicate through body language – the language of emotions. BODY COMMUNICATES EMOTION
- 11. Neurologist and author Antonio Damasio proves unconscious mental processes drive our decision making. Then we use logic to justify our emotional choice. Emotion is at the heart of change. EMOTION > LOGIC SCIENCES PROVES IT
- 12. - 7% of meaning is in the words that are spoken -38% of meaning is paralinguistic – the way we say it -55% of meaning is in body language & expression WHY YOU MUST BECOME FLUENT IN A SECOND LANGUAGE
- 13. “When it comes to body language, there are some who have better vocabularies than others.” Doug Larson
- 14. Spotlight on USpotlight on U What’s your biggestWhat’s your biggest communication challengecommunication challenge or fear during times ofor fear during times of change?change?
- 15. www.UQPower.com.au 5 MUST LEARN SKILLS in body language DURING TIMES OF CHANGE UQPower.com.au#StartWithU
- 17. 1 THE BODY LANGUAGE OF VISION
- 18. As a leader you make strong, confident entrances. You stride through the workplace with purpose, head held high, straight back, calmly and confidently. People see that you are comfortable in yourself and therefore with the direction you are leading the team. VISION = PERSUASION
- 19. VISION GIVES PEOPLE CONFIDENCE TO FOLLOW
- 20. Assume a wide neutral stand. Relax and remove any tension, lower shoulders, straighten back. Smile (no frowning). Arms neutral by your side. It’s important we get this right. Things must change around here. VISION BODY LANGUAGE PRACTICE
- 21. 2 IQ BODY LANGUAGE Eye contact is a powerful motivator to encourage speaking because people feel they have your attention and interest. EG: sitting with two staff – give them equal eye contact and they will take turns speaking. Give one less eye contact and they will speak less. Try it out when networking! IQ = ‘EYE Q’
- 22. IQ = PRODUCTIVE As the leader, your body language sets the tone for any meeting. If you look down, check your watch, read phone messages it will shut down the sharing and stifle collaboration resulting in reduced productivity and creativity.
- 23. GIVE ‘EM LOVE EYES To ensure you stay connected with your team and those around you maintain steady eye contact. Not doing so will make them feel unloved and unimportant or that you don’t care or have something to hide. So give them lots of eye attention. (Just don’t stare without blinking, that’s creepy!)
- 24. Your non-verbal communication skills are MORE IMPORTANT than your verbal skills. So long as you are mindful and ensure there is congruence – ie: your words and your body match. WORDS = BODY 3 PHYSIOLOGY – BODY LANGUAGE
- 26. You have to #startwithU by believing in U and your message. If you don’t believe, no one else will because your body will tell them so - every one can spot a phoney! THE BODY NEVER LIES
- 29. Knee to knee, toe to toe is best when it comes to engaging and influencing so face people directly. Even a quarter turn away creates a barrier signalling a lack of interest and causes the speaker to shut down. Take away anything that blocks your view or forms a barrier between you and the other people. FULL FRONTAL IS BEST
- 30. 4 EQ BODY LANGUAGE
- 31. IT IS CRITICAL FOR LEADERS TO understand and manage emotions DURING TIMES OF CHANGE
- 32. www.UQPower.com.au Emotional contagion CAN MAKE OR BREAK CHANGE EFFORTS UQPower.com.au#StartWithU
- 33. www.UQPower.com.au Emotional contagion IS FIRST AND FOREMOST A NON-VERBAL PROCESS UQPower.com.au#StartWithU
- 34. Are You “Batteries Not Included” Leader? UQPower.com.au#StartWithU
- 35. AKA a “Drainer” of energy? UQPower.com.au#StartWithU
- 36. Are you “Batteries Included” Leader? UQPower.com.au#StartWithU
- 37. AKA a “Giver” of Energy? UQPower.com.au#StartWithU
- 38. www.UQPower.com.au Emotions = energy in motion When a leader is afraid, angry or low on battery their body language spreads fear like a virus affecting everyone’s moods, attitudes and lowering energy.
- 39. When a leader is happy, open and buoyant people will feel energised, positive and open to change. Their energy is increased.
- 40. Neurologist Richard Restak’s contagion phenomenon findings mean that emotions are infectious You can catch the mood of other people just by being near them.
- 41. www.UQPower.com.au Emotional leads tend to flow from the most powerful person in the group to the others – which means the LEADER sets the mood!
- 42. www.UQPower.com.au If your people are demonstrating absenteeism, presenteeism, or challenging behaviour you need to consider your own emotional cues. What messages are you sending to your people?
- 43. TOXIC WORKPLACES are caused by chronic dysfunctional emotional energy patterns and unhealthy ways of communicating and relating to each other.
- 44. Is your workplace culture going down the drain?
- 45. To repair a toxic workplace you have to approach ‘healing’ it through many forms of energy – and importantly through EQ BODY LANGUAGE.
- 46. DID YOU KNOW? At any one time approximately 76% of employees are looking for a new job or getting ready to walk out the door.
- 47. 3 TOP REASONS FOR STAFF TURNOVER 1 – No development opportunity, I’m bored 2 – I don’t like my boss , not comfortable 3 – Not paying enough, I don’t feel valued A LEADER’S EQ REALLY MATTERS!
- 48. A 2020 WORKPLACE WILL NEED TO PROVIDE AN INTENSELY personalised, unique, social learning experience TO ATTRACT, DEVELOP AND ENGAGE EMPLOYEES ACROSS ALL GENERATIONS & GEOGRAPHIES.
- 49. HOW ARE YOU IMPACTING YOUR PEOPLE WITH THE NON-VERBAL MESSAGES YOU SEND?
- 51. • Download this presentation at • www.UQPower.com.au www.linkedin.com/in/heidialexandrapollard
Notes de l'éditeur
- Meet Ruth
- Meet Ruth
- 1.35pm Building Rapport and Engaging People The rapport phase is the opening of any successful facilitation or presentation. Quality interactions are only achieved when are truly engaging and building rapport with your audience. Building rapport and creating a climate of trust and understanding allows you to prepare the audience for the delivery of your content. Rapport is vital in all forms of communication and essential for conducting effective presentations and facilitating successful workshops, sessions, group work. In the role of facilitator, your task is to persuade and influence so the audience prefers your solution or idea over what they may have been doing in the past. John Grinder and Richard Bandler researched how expert communicators were able to build rapport. They found that people like people who are like themselves. Rapport is established by pacing. Pacing is the process of matching and mirroring the verbal, para-verbal and body language of the other person to create likeness and similarities which creates rapport. Being in rapport means being alike both verbally and non verbally. Professor Albert Mehrabian has pioneered the understanding of communications since the 1960s – today he spends his time researching, writing, and consulting as Professor of Psychology at UCLA. His work featured strongly in establishing early understanding of body language and non-verbal communications. His research provided the basis for the widely quoted and often much over-simplified statistic for the effectiveness of spoken communications. Here is a more precise (and necessarily detailed) representation of Mehrabian's findings than is typically cited or applied: 7% of message pertaining to feelings and attitudes is in the words that are spoken. 38% of message pertaining to feelings and attitudes is paralinguistic (the way that the words are said). 55% of message pertaining to feelings and attitudes is in facial expression (and body language). The main thing to remember is that the formula applies to communications of feelings and attitudes not just any communication. One of the best ways to build rapport if you don’t know the attendees is to use universals. Universals are statements that are ‘true’ for all members in the audience, general statements that are universally accepted. Here you are setting the scene or the big picture. For example: We live in a world that….. Have you ever found yourself in a situation where…..? Have you noticed how ……..is happening more often today?
- 11.50am VISUAL BODY LANGUAGE Show teenage Katy Perry Clip Make eye contact 1.50pm Neutral Body Stance Practical There are no right or wrong stances for presenting or pitching. However it is important to remember that your body is a large communication vessel for sending messages to your audience and for switching your own brain on. In order to make sure the audience trusts you you need to build resonance!! AND you want your pitch to be meaningful and profitable. Imagine therefore the audience is in pain and your role in pitching is to teach them something but leave a void that they will need and want to pay for to have Enigma fix.
- Meet Ruth