1. Henri Felix
211Belcher St. Brockton, MA 02302 – 508-5591017 (H) 339-788-3678 (M) h79felix@mail.com
Objective Experienced IT Specialist in need of a permanent position full time that will allow my skill set
to be of great value.
Experience IT Desktop Support
Cognex Corporation Natick, MA
April 2016 – April 2016
 Assist all staff with computer-related issues.
 Software installation and computer imaging for deployment projects.
 Hardware repair and maintenance completed on-site unless vendor service
requested.
IT Support Analyst
Riverbed Technology Cambridge, MA and Nashua, NH
January 2016 – Present
 Assist with normal operations and complete client requests.
 Upgrade and refurbish company laptops for redeployment utilizing licensed
software.
 Update and complete client ticket requests in a timely fashion.
IT Support Specialist
Questex Media Newton, MA
August 2015 – November 2015
 Assist with client requests for software installation
 Upgrade and Ghost Image company computers per request
 Remote User Assistance for home user staff and traveling staff.
 Monitor update activity for all Windows 7-based computers
IT Specialist
York Risk Services Group / PCM, Inc. Braintree & Peabody, MA
December 2014 –April 2015
 Local and National IT support for various clients and staff
 Hardware and Software installation for company computers

2. [Your Name]
[Street Address, City, ST ZIP Code] [phone] [e-mail]
 Remote User Assistance for clients who work in various off-site locations
Desktop Support and Lead Infrastructure Specialist
Pfizer, Inc / Hewlett Packard / Compucom Systems Needham / Cambridge, MA
March 2011 – November 2014
 Installation of network storage servers and all required connections
 Complete and inspect all service requests in a timely fashion
 Verify all network connections are active and upgrade system software upon
request
 Assist all staff with computer-related service requests
 Installation and maintenance of all company computer assets
 Complete software installations and hardware upgrades upon request
Education Associates Degree – Liberal Arts Studies
Massasoit Community College, Brockton, MA – June 2011
Technical Diploma – Computer Installation & Repair / Basic Electronics
Bay State School Of Technology – Canton, MA – September 2006
Interests Seeking to expand experience and knowledge with Mac and PC hardware and software;
Various skills from experience range from user hardware to network servers and printer
configurations.