Unlearn Intranets - Why SharePoint and other Intranets commonly fail to enthuse users

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Watch the full presentation at: https://www.youtube.com/watch?v=rqwhggfb_6w With 70% of organizations using SharePoint put over a third of all managers and employees agreeing they hate to use it – we recognized the need for a changed approach. This is what we've done with adenin Digital Assistant, the world's first AI-powered workplace assistant that connects to *ALL* existing data sources to answer questions, give relevant updates and execute commands. Presented by Henry Amm, Director Digital Assistant Program, at adenin TECHNOLOGIES. Intra.Net Reloaded conference Boston, April 2019.

Technologie

We started listening to users, so we stopped making Intranets

Guess how many different Intranet
products exist today?

BREAKING NEWS
All Intranets are the same
eliably can order Avocado Toast from Uber Eats STOCKS Rice Krispies ▲ 0.8% Pound Sterling ▼ 3.1% Pepp
• Blogs
• Collaboration
• Knowledge
Management
“Digital”
Transformation
isomorphism
similarity of the processes
of one organization to those
of another
be it the result of imitation
or independent
development under similar
constraints

Market share
0.0% 12.5% 25.0% 37.5% 50.0% 62.5%
SharePoint
Homegrown
Facebook
MediaWiki
Wordpress
Confluence
Lotus
SocialText
Product
Source: Prescient Digital Media

Market share
Source: Prescient Digital Media
70% Organizations use
SharePoint

How to make it a success
Give it a purpose
Ensure stakeholder buy-in
Write engaging content
Have a dynamic homepage
Use gamification
Foster collaborationReflect the company culture
Empower Your Employees
Don’t Just Name Your Intranet but Give It Character

“Why won’t it find
this blasted
Powerpoint” Larry
“Hold on I’m calling
their Helpdesk”
Karen
“Reading all those
engaging Corporate
News” Herald

“Totally your fault”
• Not giving enough attention
to users
• No integration of processes
• Failure to inform staff
• Outdated information
• Complicated navigation
• Improper search
• No proper governance
• No strategy
• Sending too many or not
enough email alerts

–Gartner
“Since the emergence of the intranet in the mid-1990s,
organizations have seen wave after wave of intranet
failure, renewal, stagnancy and failure once again.”

Pretty bad.
27%
23%
35%
38%
0%
13%
25%
38%
51%
Employees Executives
Source: Prescient Digital Media

Pretty bad.
36%
Time wasted
looking for &
consolidating info
Source: Forrester and IDC

Pretty bad.
36%
Time wasted
looking for &
consolidating info
Source: Forrester and IDC
61%
4 or more
systems
13%
11 or more
systems

Pretty bad.
75%
Struggle to log into
multiple
applications
38%
Unable to access
data and apps at
work
36%
Time wasted
looking for &
consolidating info
Source: Forrester and IDC

Data silos
Wiki
Travel
Project
Mgmt
Learning &
Developmen
t
User
Mgmt
ERP
Enterprise
Search
Legal
Chat
Extrane
t
Finance
Shift-
planing
Talent
Mgmt
Intranet
Portal
Expense
s
Infrastructur
e
Procureme
nt
Sales /
CRM
HR
Ideation
Tool
VoIP
Helpdesk
Service
Desk
Invoicing
Docs
ESN
KM
Commu
nities
MDM
Benefit
s
Health
Insurance

APIs
0
25
50
75
100
125
2004-01 2007-01 2010-01 2013-01 2016-01 2019-01
Google Trends “Rest API” interest over time

APIs
>50%
Percentage of B2B
Collaboration via
APIs
Source: Cloud Elements
API integration technologies are seeing
growing adoption across many industries.
By (…) adding this option to existing
business processes, organizations can
deliver the same quality (…) with much
less overhead.

Alexa skill
Android Auto
Receive notifications from
anywhere
Ask the AI anything
Fill out forms on the go
A chatbot for everyone (incl.
Webchat)
Use from your browser
Embed into SharePoint
Pin Cards
Manage all approvals
3
10
2
1
4
5
6
7
8
9

Quantifying digital workplace impact
17%
Employee
engagement
15%
Work/life
balance
Source: Digital Workplace Group

17%
Workplace
Satisfaction
72%
New recruits
positively impacted
$60m
Lowered attrition
rate
Source: Digital Workplace Group

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Unlearn Intranets - Why SharePoint and other Intranets commonly fail to enthuse users

1. We started listening to users, so we stopped making Intranets

2. Guess how many different Intranet products exist today?

5. Intranet vendors

6. BREAKING NEWS All Intranets are the same eliably can order Avocado Toast from Uber Eats STOCKS Rice Krispies ▲ 0.8% Pound Sterling ▼ 3.1% Pepp • Blogs • Collaboration • Knowledge Management “Digital” Transformation isomorphism similarity of the processes of one organization to those of another be it the result of imitation or independent development under similar constraints

7. Market share 0.0% 12.5% 25.0% 37.5% 50.0% 62.5% SharePoint Homegrown Facebook MediaWiki Wordpress Confluence Lotus SocialText Product Source: Prescient Digital Media

8. Market share Source: Prescient Digital Media 70% Organizations use SharePoint

9. How to make it a success Give it a purpose Ensure stakeholder buy-in Write engaging content Have a dynamic homepage Use gamification Foster collaborationReflect the company culture Empower Your Employees Don’t Just Name Your Intranet but Give It Character

10. “Why won’t it find this blasted Powerpoint” Larry “Hold on I’m calling their Helpdesk” Karen “Reading all those engaging Corporate News” Herald

11. “Totally your fault” • Not giving enough attention to users • No integration of processes • Failure to inform staff • Outdated information • Complicated navigation • Improper search • No proper governance • No strategy • Sending too many or not enough email alerts

12. –Gartner “Since the emergence of the intranet in the mid-1990s, organizations have seen wave after wave of intranet failure, renewal, stagnancy and failure once again.”

13. Pretty bad. 27% 23% 35% 38% 0% 13% 25% 38% 51% Employees Executives Source: Prescient Digital Media

14. Pretty bad. 36% Time wasted looking for & consolidating info Source: Forrester and IDC

15. Pretty bad. 36% Time wasted looking for & consolidating info Source: Forrester and IDC 61% 4 or more systems 13% 11 or more systems

16. Pretty bad. 75% Struggle to log into multiple applications 38% Unable to access data and apps at work 36% Time wasted looking for & consolidating info Source: Forrester and IDC

17.

18. Data silos Wiki Travel Project Mgmt Learning & Developmen t User Mgmt ERP Enterprise Search Legal Chat Extrane t Finance Shift- planing Talent Mgmt Intranet Portal Expense s Infrastructur e Procureme nt Sales / CRM HR Ideation Tool VoIP Helpdesk Service Desk Invoicing Docs ESN KM Commu nities MDM Benefit s Health Insurance

19. APIs 0 25 50 75 100 125 2004-01 2007-01 2010-01 2013-01 2016-01 2019-01 Google Trends “Rest API” interest over time

20. APIs >50% Percentage of B2B Collaboration via APIs Source: Cloud Elements API integration technologies are seeing growing adoption across many industries. By (…) adding this option to existing business processes, organizations can deliver the same quality (…) with much less overhead.

21. Data silos Wiki Travel Project Mgmt Learning & Developmen t User Mgmt ERP Enterprise Search Legal Chat Extrane t Financ e Shift- planing Talent Mgmt Intranet Portal Expense s Infrastructur e Procureme nt Sales / CRM HR Ideation Tool VoIP Helpdesk Service Desk Invoicing Docs ESN KM Commu nities MDM Benefit s Health Insurance

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25. Alexa skill Android Auto Receive notifications from anywhere Ask the AI anything Fill out forms on the go A chatbot for everyone (incl. Webchat) Use from your browser Embed into SharePoint Pin Cards Manage all approvals 3 10 2 1 4 5 6 7 8 9

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30. Quantifying digital workplace impact 17% Employee engagement 15% Work/life balance Source: Digital Workplace Group

31. 17% Workplace Satisfaction 72% New recruits positively impacted $60m Lowered attrition rate Source: Digital Workplace Group

32. @adenin Follow us

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