The document outlines a strategy conference agenda for May 2018. It discusses moving beyond traditional differentiators like range, price and convenience which are becoming standardized. The conference will cover the company's strategy, an expert program, increasing team engagement and advocacy, improving member recovery rates, and other unspecified topics. Data shown tracks improving net promoter scores over time.

1. Strategy & Innovation Conference
May 2018
Beyond Range, Price and Convenience

2. Traditional differentiators disabled

3. 3
Our Strategy

4. 4

5. 5

6. 6

7. 7
BCFing Expert Program

8. 8
Team engagement driving advocacy
30%
35%
40%
45%
50%
55%
60%
65%
NPS

9. 9
High value member recovery

10. 10

11. 11

12. 12

13. 13

14. 14

15. Strategy & Innovation Conference
May 2018
Beyond Range, Price and Convenience