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Web based batch processes in Hitachi Solutions Ecommerce

This deck explains how web based batch processes for integration between the Manager Panel and your ERP system work in Hitachi Solutions Ecommerce.

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Web based batch processes in Hitachi Solutions Ecommerce

  1. 1. © Hitachi Solutions. 2015. All rights reserved. Web Based Batch Processes in Hitachi Solutions Ecommerce
  2. 2. © Hitachi Solutions. 2015. All rights reserved. Contents 1. Feature Overview 2. Enable batch processes in the Integration Manager and Scheduler 3. Automated sign on to the Manager Panel 4. Settle online payments manually 5. Track batch process activity 6. Settle offline payments 7. Process shipping emails manually 8. Refresh purchase history manually 9. Warm up web stores manually 10. Update product sales details in the Manager Panel 2
  3. 3. © Hitachi Solutions. 2015. All rights reserved. Feature overview • Embedded batch processes - A Manager Panel user/CSR can process pending online payments, send shipping emails, refresh a customer’s purchase history, warm up web stores, and update sales statistics for a product to find best sellers on a web store. • On demand run from Manager Panel - Let Manager Panel Users/ CSR’s execute various batch processes on demand. They have the option to select certain records and process them manually, or process all records at one time. • Automate batch processes for higher efficiency - Schedule various batch processes from Integration Manager and Scheduler to run at specified intervals without any manual intervention. • Automated Sign on to Manager Panel - Land to respective Manager Panel screens from within the Integration Manager and Scheduler via automated sign on. Provides a convenient and intuitive UI for Manager Panel Users/ CSRs.
  4. 4. © Hitachi Solutions. 2015. All rights reserved. Some of the most important processes in the sales cycle such as payment settlement, and updating sales records can be automated via the batch processes. Clicking on ‘Tools’ launches the pop up for scheduling these processes. You can schedule all the batch processes to run at a pre-determined time and frequency. Schedule batch processes in the Integration Manager and Scheduler
  5. 5. © Hitachi Solutions. 2015. All rights reserved. 5 The CSR can run the various batch processes manually by clicking on the Manager Processes in the Integration Manager and Scheduler. This automatically logs in the CSR to the Manager Panel where he can run the processes. Automated sign on to the Manager Panel
  6. 6. © Hitachi Solutions. 2015. All rights reserved. Settle online payments manually Settle payments against the amount authorized during purchase Generally run as a batch process via Integration Manager and Scheduler, the CSR also has the option to settle pending invoices manually. He sees the list of all invoices for orders that are shipped and invoiced in the Manager Panel. Payments are settled against the authorization amount at the time of order placement. Quick search has been provided that can be used to filter the records. Process individual invoices or all invoices together The Manager Panel User/ CSR manually selects one or multiple payments and clicks on ‘Process Selected Payments.’ He can also select ‘Process All Payments’ if he wants to process all records at one time.
  7. 7. © Hitachi Solutions. 2015. All rights reserved. Track batch process activity via integration logs Selecting the invoices to be processed opens a pop-up that shows the progress bar and status of all processed records. Success and failure log for processed records is visible in the integration log viewer. The Manager Panel Users/ CSRs have the ability to open these logs from the pop-up itself. They can check the process log to see failed records and the reasons for failure.
  8. 8. © Hitachi Solutions. 2015. All rights reserved. While there is no batch process for settling offline payments, outstanding invoices for all orders placed using cash, check and wire transfer can be settled by navigating to the ‘Create Payments’ menu in the Manager Panel. The shopper can also settle such pending invoices from his self-service account and make a single payment against them, or pay an individual invoice partially. Invoices are available real time in the shopper’s account. Settle offline payments via the Manager Panel or web store
  9. 9. © Hitachi Solutions. 2015. All rights reserved. Track emails at order level A pop-up opens to show the progress bar and status of all processed records. Shipping confirmation emails sent are visible to the Manager Panel User/ CSR in the email trail tab of the individual order. Process individually or in bulk The Manager Panel displays a list of all orders with pending shipping confirmation emails. The CSR selects one or multiple records and clicks on ‘Process Selected Shipping Emails’. He can also select ‘Process All Shipping Emails’ if he wants to process all records at one time. Process shipping emails manually
  10. 10. © Hitachi Solutions. 2015. All rights reserved. The purchased records on a web store are updated with one click by clicking on ‘Refresh Purchase History' under purchase history in the Manager Panel. It refreshes and populates the purchased item list for the last 365 days, or from the date of last run to present. Refresh purchase history Refresh purchase history at customer level Purchase history can also be refreshed for an individual customer as against complete web store by visiting that customer’s record and clicking on ‘Refresh Purchase History.’ Updated records help understand customer behavior, purchase patterns, analyze best selling items and assist in the creation of the marketing and sales strategy. Refresh purchase history manually
  11. 11. © Hitachi Solutions. 2015. All rights reserved. The CSR can specify warm up URLs in the Manager Panel. By clicking on ‘Warm Up Web Stores’ in the Manager Panel, the CSR crawls these pages and caches certain data there. When customers visit those pages, most of the details then come from the cache as against the database. Optimize web stores with regular warm up Manager Panel User/CSR specifies the URLs (commas separated) to be crawled while creating the channel. If no URL is specified in the channel, home page of the web store, product listing, search and home page of the Manager Panel are crawled by default. Add multiple warm up URLs Warm up web stores manually
  12. 12. © Hitachi Solutions. 2015. All rights reserved. Track warm up activity via the log viewer A pop up opens displaying the progress of the warm up process for the selected URLs for a web store. This event is also logged in the log viewer in the Manager Panel. The Manager Panel Users/ CSRs have the ability to open these logs from the pop up itself.
  13. 13. © Hitachi Solutions. 2015. All rights reserved. Product sales details such as total sales quantity and order line total are updated in the Manager Panel by clicking on the ‘Update Sales Details’ under Products/Articles. It launches a pop up that tracks the status of the batch process. This is important to determine the best sellers on the web store based on actual quantity and price. All failure logs are saved in the log viewer in the Manager Panel. Update sales details to display automatic best sellers
  14. 14. © Hitachi Solutions. 2015. All rights reserved. The CSR selects a group of products and assigns them to be displayed as best sellers for a particular category on the web store. Selecting ‘New’ launches a pop-up where the best seller product and the category under which it is to be displayed is selected. Manual best sellers configured for a category take priority over automatic best sellers if configured. Manual best sellers over ride automatic best sellers
  15. 15. © Hitachi Solutions. 2015. All rights reserved. Thank You.

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