2. What is Problem ?
An identified gap between the existing state and a desired state is called
Problem.
Although many problems turn out to have several solutions, difficulties arise
where such solutions are either not obvious or are not immediately available.
There is a need to identify difference between the best solution and the best
possible solution.
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3. Top 10 Business Problems
Uncertainty
Globalization
Adaptability
Government Policies and Regulations
Technology
Diversity
Complexity
Information Overload
Customer Faith
Strategic Thinking
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4. “Say What It Does” – Document day-to-day operating policies & procedures
“Do What It Says” – Work in accordance with the policies & procedures
“Prove It” – Third Party confirmation of compliance with the policies & procedures
Principles of ISO
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5. In depth Testing
External Audit
Better Data Protection and Privacy
Enhanced Tracking
Repeated Reporting
ISO Features
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6. Uncertainty - Identify risks and put controls in place to manage or reduce them
Adaptability - Flexibility to adapt controls to all or selected areas of your business
Customer Faith- Gain stakeholder and customer trust that their data is protected
Government Policy and Regulation - Demonstrate compliance and gain status as
preferred supplier
Complexity – Centralized and well documented policies and procedures reduces
complexity and confusion in organization
Business Problems Addressed by ISO
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7. Time Consuming process
Not all controls feasible to implement
Difficult to retain certification
Lack of resources or time allocation for activity
Challenges in ISO
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