The Forum Corporation (www.forum.com) recently conducted analysis of future trend research on the strategic issues that will most impact the global marketplace in the next one to five years. This presentation reveals our findings.

1. Understanding the Critical Trends Impacting Organizations in the Next Five Years C C C T A L E N T M A N A G E M E N T

4. Change Creating Agility Navigating Uncertainty Customers Customer Engagement Innovation Corporate Social Responsibility Talent Management Collaboration Rise of Alliances Bridging Differences Web 2.0 C C C Growing People to Drive Growth

11. Growth Significantly Impacted by Customer Engagement % of respondents Source: Economist Intelligence Unit Survey, 2007, in EIU, Beyond Loyalty: Meeting the Challenge of Customer Engagement, March 2007, p. 7. What impact do you believe a strategy of creating deeper customer engagement will have on your company's growth now and in 5 years?* 38 26 23 8 1 2 1 1 4 2 0 10 20 30 40 50 60 33 60 Fairly Strong Impact Fairly Negative Impact Strong Negative Impact Don’t Know Average Impact Strong Positive Impact Now In 5 Years Almost Double the Impact C C C T A L E N T M A N A G E M E N T

12. What Is Innovation? “ Innovation is the creation of substantial new value for customers and the firm by creatively changing one or more dimensions of the business system.” —“ The 12 Different Ways for Companies to Innovate” C C C T A L E N T M A N A G E M E N T

15. Forum’s Deep Experience in Customer Arena ... and evolving C C C T A L E N T M A N A G E M E N T The Forum Corporation

20. Collaboration Gap Source: CCL survey Collaboration is critical success factor to achieving our goals Leaders in our company are skilled collaborators C C C T A L E N T M A N A G E M E N T

22. Forum: Pioneering & Continuous R&D in Influence and Collaboration 2010 2007 Influence Management Research Report. 1978 1983 Analyzed 5 years of data from 4,000 managers who had been through the Influence training courses. Revisited and updated Influence Research due to int’l competition and quality movement. 1991 2001 netWorking research completed and course is created. Leading Across Boundaries research completed and course is created. 1995 Teams and Beyond course created based on research into effective teams. Collaboration Skills: Creating Value Through People. 1997 C C C T A L E N T M A N A G E M E N T 1 2 3 7 6 4 5

24. On CEO Agenda McKinsey: Top Business Trends Which trend will have most effect on your business over the next five years?

25. Barriers to Growth in Emerging Markets 60 50 30 20 40 Poor understanding of local customers Lack of available local talent Trade and investment barriers Increasing domestic competition 51% 27% 26% 24% 10 0 C C C T A L E N T M A N A G E M E N T

30. Leadership Pipeline — Charan, Drotter, Noel, The Leadership Pipeline, 2001 C C C T A L E N T M A N A G E M E N T Passage Six Enterprise Manager Group Manager Passage Four Business Manager Functional Manager Passage Two Manage Manager Manage Others Manage Self Passage Five Passage One Passage Three Passage Six Enterprise Manager Group Manager Passage Four Business Manager Functional Manager Passage Two Manage Manager Manage Others Manage Self Passage Five Passage One Passage Three

31. Developing Line Leaders to Manage Talent

32. Change Creating Agility Navigating Uncertainty Customers Customer Engagement Innovation Corporate Social Responsibility Talent Management Collaboration Rise of Alliances Bridging Differences Web 2.0 C C C Growing People to Drive Growth