Supporting managers and team leaders to support each other

1. Supporting managers and team leaders
to support each other
Virtual Community Meeting
9th December 4pm
#Caring4NHSpeople # ProjectM
Welcome to our monthly national community event
supporting the health and wellbeing of our NHS people
during the Covid-19 response

2. Introduce yourself in the chat box
Say:
• Who you are
• Where you are today
• One thing you’re doing to look after
yourself during this challenging time
• Send to “all participants”
To join the wellbeing community list, click on
the link at
http://horizonsnhs.com/caring4nhspeople/

3. To join the mailing list of people who
get the information about this
community:
http://horizonsnhs.com/caring4nhspeople/
#Caring4NHSpeople
#ProjectM
Staying in touch…
To share what you’ve learnt or what’s inspired
you during these sessions or even suggest
new topics… Get in touch with Zoe!
Zoelord@nhs.net
#Caring4NHSpeople #ProjectM
All the national offers: https://people.nhs.uk/

4. Supporting managers and team leaders to
support each other
Virtual Community Meeting
9th December 4pm
#Caring4NHSpeople #ProjectM
Welcome to our monthly national community event
supporting the health and wellbeing of our NHS people
during the Covid-19 response

5. Aims of today’s
national health and wellbeing
community event…
• Offer support, ideas, knowledge and wisdom
to those with a role in supporting the health
and wellbeing of our staff
• Share the range of wellbeing support activities
that are available
• Connect with each other and collectively build
our community of those who support the
health and wellbeing of our staff
#Caring4NHSpeople #ProjectM

6. • 17 virtual meetings of the community with
more than 7,000 participations
• 120,000+ views of the sessions and
materials
• 130,000+ words shared in the chat boxes
during the sessions
• 2,000+ #Caring4NHSPeople newsletter
subscribers
• 31 million+ Twitter impressions
#Caring4NHSPeople
Led by the People Directorate, NHS England and NHS Improvement
The community of people who support
the health and wellbeing of
#OurNHSPeople
(and those in partner organisations)
Sourceofimage:NHSNorthWestLeadershipAcademy
#Caring4NHSpeople #ProjectM

7. • Welcome – Zoe Lord & Elizabeth Nyawade
• National wellbeing overview – Adam Turner
• National wellbeing event – Ian Baines
• Supporting leaders & managers to support each other during winter - Alan Nobbs & Nikki
Squelch
• In conversation with - Zoe Lord, Jacqueline Davies, Alan Nobbs & Adam Turner
• Close - Elizabeth Nyawade & Zoe Lord
#Caring4NHSpeople #ProjectM

8. The team today
Contributors
Zoe
Lord
Facilitators
Elizabeth
Nyawade Adam
Turner
Chat box facilitators Social Media
Kerry McGinty
YouTube host
Louise Pramas
Lynsey Ogilvie
Karen DumainPaul Woodley
Technical host
#Caring4NHSpeople #ProjectM
Jacqueline
Davies
Alan
Nobbs
Ian
Baines
Nikki
Squelch

9. National Wellbeing
Overview
#Caring4NHSpeople #ProjectM
Adam Turner
Improving Health and Wellbeing Lead
NHS England and NHS Improvement
@AdamTsays

10. 10 |
• Celebratory news
• National offer and successes
• Focus on long-term HWB service transformation and culture change
Health and wellbeing update
#Caring4NHSpeople #ProjectM

11. Let’s start with a celebration and
thank you
#Caring4NHSpeople #ProjectM

12. 12 |
Update on access and use of national
HWB offers
159,771 app downloads 9,610 contacts with our
dedicated helplines
403,983 website sessions
2,750 leadership circle
940 common room
1,279 coaching & mentoring
1,360 REACT participants
3,706 primary care
coaching sessions
(+1,239 booked)
16,256 HWB webinar views
31m+ Twitter impressions
6,246 tweets
At 2 December 2020
#Caring4NHSpeople #ProjectM

13. 13 |
Spread the word and encourage
access
Please help us to spread the word:
• The helpline – 0800 0696 222
• The textline – Text ‘frontline’ to
85258
• The website - people.nhs.uk
#Caring4NHSpeople #ProjectM

14. 14 |
What we know:
• We know our staff have been facing increased pressures on their health and wellbeing for a
significant period of time and the impact of COIVD-19 has magnified some of these pressures.
• There is an emerging evidence base that our staff are struggling with physical, mental and
emotional health and wellbeing.
• The heart of the NHS People Plan (2020-21) puts supporting the health and wellbeing of our NHS
people as the most important priority for us.
Let’s take a longer term view…
Cultural shift toward wellbeing and prevention:
• There is a balance to be struck between providing a reactive support offer and a preventative,
proactive approach which supports staff before they become overwhelmed and / or unwell.
• This approach will require a cultural shift in how the health and wellbeing of our people is
supported. Leaders and managers need to be empowered to create a ‘wellbeing culture’ and it will
require services that support our people including wellbeing and occupational health to rise to the
challenge.
Collaborative system-wide working:
• We have worked closely with systems to review the need in their local areas for a combination of
preventative support and direct intervention in a holistic way.
• Through the development of an enhanced wellbeing and occupational health offer we hope to provide
a bridge between preventative support, early identification and intervention and specialist support to
ensure our staff feel safe, cared for and listened to.
#Caring4NHSpeople #ProjectM

15. 15 |
Balancing support with prevention

16. 16 |
The next
4 months…

17. A focus on the longer-term: HWB Service Transformation
Our ambition is to create a ‘wellbeing culture’ that empowers
our NHS people to maintain and improve their health and
wellbeing, to feel cared for by the NHS, and to be empowered to
pass that care onto our patients.
 The 14 systems piloting the
enhanced offer will cover an
estimated c.800,000 Health
and Care People
 This is estimated to be 45%
of our NHS workforce

18. 18 |
A focus on the longer-term:
National HWB Transformation Themes
“Creating a Wellbeing Culture”
Transformational Policy,
Strategy and Guidance
Leadership and
Management
Enabling Occy Health and
Wellbeing Services to
Transform
Equality, Diversity and
Inclusion
Digitally Enhanced
Wellbeing
Capturing Learning
Co-design with the community
#Caring4NHSpeople #ProjectM

19. Very well publicisedNot at all
Is your organisation publicising the national offers
within your workplace?
POLL
If you are on YouTube or the poll doesn’t work for you on Zoom, write your number in the chatbox
And please share further comments in the chat box

20. Virtual workshop: Friday 11 Dec 9.00-12.15
Supporting the health and wellbeing of our
NHS people through winter and beyond
Friday’s workshop is open to those with a role in
supporting the health and wellbeing (HWB) of our NHS
people and people in partner organisations.
The challenge: The national HWB offer has been accessed
hundreds of thousands of times by NHS people, but it has
the potential to help many more. The focus of the
workshop is how we can amplify the national HWB offer
and get even more people using it; how it can be a key part
of local HWB approaches, with access by all.
Join in: Join colleagues from across the country in this
highly interactive session to help develop practical actions
and get this support to the NHS people who need it
You can register for Friday using this link:
https://www.events.england.nhs.uk/events/health-and-wellbeing
The National HWB offer
 Free use of several leading apps to improve health and wellbeing
to NHS people (including Headspace, Unmind, Sleepio)
 Dedicated, confidential staff telephone helpline, in partnership
with The Samaritans, and a 24 hour text service
 Structured debrief and support approaches, such as leadership
circles, and REACT (Recognise, Engage, Actively listen, Check risk,
and Talk)
 Support packages aimed at NHS people and line managers
including virtual Common Rooms and a range of online
resources, guides and training
 A tailored offer for NHS people from ethnic minority
backgrounds, recognising the disproportionate impact of Covid
 Free coaching, mentoring and support to NHS people, including
a specific offer to people in primary care
 Support packages for team leaders and managers (#ProjectM)
and for senior leaders (Executive Suite) in conjunction with the
NHS Leadership and Lifelong Learning Academy
 A series of wellbeing webinars for those working to support NHS
and care staff health and wellbeing
See the offer at www.people.nhs.uk
#OurNHSPeople

21. Supporting leaders & managers to
support each other during winter
Alan Nobbs
Head of Design and
Development
NHS Leadership Academy
@Alannobbs
#Caring4NHSpeople #ProjectM
Nikki Squelch
Mobilisation Lead
Talent team
NHS England and NHS Improvement
@Squelchisms

22. 22 |22 |
#ProjectM
www.people.nhs.uk/projectm/ @nhsleadership I #ProjectM

23. 23 |23 |
Developed by Leadership & Lifelong Learning, it is an offer aimed at NHS Line
Managers and Team Leaders to support them through COVID pandemic and
Winter Pressures 2020
#ProjectM – what is it?
#ProjectM
Channel on people.nhs.uk for
middle managers
Virtual community
for peer to peer
support
Online resources
Bite-sized learning,
guides and toolkit
Mentoring and
coaching
Social collaboration
#ProjectM
www.people.nhs.uk/projectm/ @nhsleadership I #ProjectM

24. 24 |24 |
Tweet Chat #ProjectM
• Follow @NHSLeadership on Twitter
• Join the conversation #ProjectM
www.people.nhs.uk/projectm/ @nhsleadership I #ProjectM

25. 25 |25 |
Tweet Chat #ProjectM
• Follow @NHSLeadership on Twitter
• Join the conversation #ProjectM
Top Tips share
1. Authenticity
2. Vulnerabilities and a human side
3. Being honesty – saying don’t know
4. Being kind – saying sorry and
showing empathy
5. Asking for help
www.people.nhs.uk/projectm/ @nhsleadership I #ProjectM

26. 26 |26 |
So, what’s next for us all….?
www.people.nhs.uk/projectm/ @nhsleadership I #ProjectM

27. In Conversation with
Alan Nobbs
Head of Design and Development
NHS Leadership Academy
@Alannobbs
#Caring4NHSpeople #ProjectM
Jacqueline Davies
Director of Leadership Development
and Lifelong Learning
NHS England and NHS Improvement
@JacquelineLD
Adam Turner
Improving Health and Wellbeing Lead
NHS England and NHS Improvement
@AdamTsays

28. Looking after your own wellbeing
Create a wellness action plan (WAP)
Everyone can complete one, you don't need to have
a mental health problem in order to feel the benefits.
It just means that you already have practical steps
in place to ensure you are supported when you
aren't feeling great.
We spend a lot of time looking after other people
– we need to think about what we need to look
after our own wellbeing, too.
#Caring4NHSPeople #ProjectM

29. Ideas of things to include in a Wellness Action Plan (WAP)
(source: Mind)
• What helps you to stay well? How might you make sure you integrate those things into your day, for example
scheduling time for something you enjoy
• What are your triggers (the things that negatively impact your wellbeing)? This could be feeling out of control with a
heavy workload, or getting too tired.
• What are some early signs that tell you that you need some wellbeing support? (for example, difficulty concentrating,
prioritising work tasks)
• What are things that your manager and/or colleagues could do to help support you? (this could be encouraging you
take a proper lunchbreak)
You don’t have to share your WAP with anyone – it can be a useful way
to check-in with yourself. If you would like to share your WAP with
someone, such as your line manager or a colleague, include a note
about how they can use this to support you.
Regularly review your WAP and tweak it as necessary. Things change
all the time, and your needs will change too.
#Caring4NHSPeople #ProjectM

30. Looking after your team’s wellbeing
• Keep an eye out for changes in behaviour.
For example, if colleagues are engaging less in
calls or chats.
• Encourage them to create their own wellness
action plan.
• Remind them of the support that is available on
people.nhs.uk
• Very often, what people need most is a chat,
but it can be difficult to know what to do for the
best. There’s some great advice in this graphic.
#Caring4NHSPeople #ProjectM

31. Virtual workshop: Friday 11 Dec 9.00-12.15
Supporting the health and wellbeing of our
NHS people through winter and beyond
Friday’s workshop is open to those with a role in
supporting the health and wellbeing (HWB) of our NHS
people and people in partner organisations.
The challenge: The national HWB offer has been accessed
hundreds of thousands of times by NHS people, but it has
the potential to help many more. The focus of the
workshop is how we can amplify the national HWB offer
and get even more people using it; how it can be a key part
of local HWB approaches, with access by all.
Join in: Join colleagues from across the country in this
highly interactive session to help develop practical actions
and get this support to the NHS people who need it
You can register for Friday using this link:
https://www.events.england.nhs.uk/events/health-and-wellbeing
The National HWB offer
 Free use of several leading apps to improve health and wellbeing
to NHS people (including Headspace, Unmind, Sleepio)
 Dedicated, confidential staff telephone helpline, in partnership
with The Samaritans, and a 24 hour text service
 Structured debrief and support approaches, such as leadership
circles, and REACT (Recognise, Engage, Actively listen, Check risk,
and Talk)
 Support packages aimed at NHS people and line managers
including virtual Common Rooms and a range of online
resources, guides and training
 A tailored offer for NHS people from ethnic minority
backgrounds, recognising the disproportionate impact of Covid
 Free coaching, mentoring and support to NHS people, including
a specific offer to people in primary care
 Support packages for team leaders and managers (#ProjectM)
and for senior leaders (Executive Suite) in conjunction with the
NHS Leadership and Lifelong Learning Academy
 A series of wellbeing webinars for those working to support NHS
and care staff health and wellbeing
See the offer at www.people.nhs.uk
#OurNHSPeople

32. Very helpfulNot helpful
To what extent has today’s session been useful in
your own role supporting staff health and wellbeing
during and after Covid-19?
POLL
If you are on YouTube or the poll doesn’t work for you on Zoom, write your number in the chatbox