Module 2 chat box - School for Change Agents

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Module 2 Chat box contents – 23 February 2017
fromHelenBevantoAll Participants:
Hi everyone.I'mgoingtobe a participantthisweekasKathrynwill be leadingthe session.I'm
lookingforwardtoparticipatinginlotsof chat frommy diningroominCoventry
The music isperfect
I am mutedand will staymutedunlessanyone wants
fromLouisWarner to All Participants:
Furthertechhelphere:http://theedge.nhsiq.nhs.uk/school/webex-assistance/
fromTony Longbone toAll Participants:
afternoonall
Hi Tony.Where are youthisafternoonandwhatis happeningthatisinteresting?
Hi Helen,thisafternooni'mpitchedupinmysonsbedroominWolverhampton
fromKathrynPererato All Participants:
Good afternooneveryone andwelcome!
fromAngelaShimadatoAll Participants:
helloall!
fromDominicCushnanto All Participants:
Hi Everyone :)
fromNageetaPaul to All Participants:
Hello:)
Heloeveryone. Greattosee somanyof youlive withthe school,nice andearly.Where are youand
howis the weather?

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:) nice to meetyouall
fromCheryl Mudge to All Participants:
Good morningfromCalgary,Alberta,Canada.Weatherissnowyand -7C.
fromOliverBensontoAll Participants:
@Pip- It iscalledBroke For Free byPetal
http://freemusicarchive.org/music/Broke_For_Free/Petal/Broke_For_Free_-_Petal_-
_08_Feel_Good__Instrumental_
brrr thats cold!
Downloaditandlistentoit all day long!
Its veryverywindyhere inWalsall,WestMidlands,England
fromElaine BaylisstoAll Participants:
Hi Helenandeveryone,I'minStafffordshire andisveryverywindyhere too.Fence panelscurrently
blowingall overthe place!!
gardenfencesblownovertoohere Elaine
fromMike JonestoAll Participants:
Anyone seenmyshed?
fromClare IbbesontoAll Participants:
Hellotoeveryone fromwindyWigan!
Your shedhas probablyhookedupwithmyfence panelsMike :)
frompramod kumarto All Participants:

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Good afternoon.I am PramodKumar , consultantliaisonpsychiatrist.
fromAvril WashingtontoAll Participants:
Leftwindowopenlastnight. Plant + soil etcall overdeskthismorning!
fromPam TrevinotoAll Participants:
It isnot so windyinmyneckof the woods,butit isveryFOGGY. Can't hardlysee downthe road!
fromAngelaShimadatoAll Panelists:
Grey andwindyfromlovelyLincolnshire. Kidswendyhouse hasjustbeenovrturned!
fromKate PoundtoAll Participants:
Hi all,feelingexcitedabouttodaysschool.We youall readytochange the world:-)
fromEmilyLatourell toAll Participants:
Good morning.It'sEmilyLatourell fromLondon,Canada.It'sa bit cloudy,but13 degreeshere today.
Feelslike spring:)
;itt;e bitblusteryhere inthge blackcountrybutdorishas onlyborrowedthe one panel sofar
fromHollyDagnall to All Participants:
Hi - tuninginwith2 of mycolleagues - lookingforwardtotoday'ssession
'little'- strange keyboard
fromPeterClaytontoAll Participants:
Hi Mike
fromEmilyLau to All Participants:
Hi everyone
fromMonica KeenantoAll Participants:
hi everyone monicafromfife coldandsnowinghere todaykindof daytocosy infrontfire
fromDavidDeans to All Participants:
Hi fromDavid,Amanda,Sula,Marie and Jackie inAyrshire

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fromVictoriaHewitttoAll Participants:
Hi Everyone - We are seemtobe havingquite arelaxedvisitfromDorishere inNEEngland. Lotsof
rain butnot much wind
fromrianne edinboroughtoAll Panelists:
hello,fromwindyliverpool
fromMaya PajevictoAll Participants:
hi from Canada!
fromVictoriaHowellstoAll Participants:
Southof Englandhere andequallyaswindy!Doesn't looklikeI'll be able togetthe train home,all
delayedorcancelled!
fromJohn KolodnytoAll Participants:
JohnKolodnyfroUnitedStates- CoalitionOf KaiserUnions - connectedandreadytolisten,share and
learn
fromDeb ThompsontoAll Participants:
Hi Everyone,Iamin VancouverBC,Canadawaitingforthe sun to rise andI thinkit's goingto be
sunnyand cold, There'sfroston the rooftopsinmy neighborhood.Excitedtomake connections
today!!
fromZoe Lord to All Participants:
Superwindyhere inStaffordshire
fromLaura WilkestoAll Participants:
HelloEveryone,fromaverybreezySuffolk,hope the roof holds......
fromLeighMorgan-JonestoAll Participants:
Hi Everyone,LeighfromStaffordshirePolice here.Lookingforwardtoreceivingmy RCTpartner.
fromLeighKendall toAll Participants:
Hi everyone!Dorisisveryactive inBedford!
fromgeorginaritchie toAll Participants:
findinglotsof youontwitterto follow

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If you're onTwitter,doget in touch - please remembertouse #S4CA
fromFionaMac to All Participants:
Helloeveryone,fromthe blusterybordersof Wales!(onBRCstandby forany trouble fromDoris)
It's kindastrange forme notto be leadingthe sessionbutI'mlookingforwardtoitimmenselyandI
knowit will be fantastic
I wouldwelcome afollow fromall of you.@PoliceNAWG.
fromSue Hatton to All Participants:
Hi everyone Sue here.Dorishashitthe Midlandswithfierce windsall day!Notasbad as others
though!
fromangelagulayto All Participants:
Doesthisnot start at 0800?
fromDavidGrier to All Participants:
DavidGrier inNorthernIrelandconnected.
HI @angelait startsat 1500 GMT
fromTanya Burchell toAll Participants:
Hi froma veryblusteryGloucester!
fromAlisonWilson-ShawtoAll Participants:
Hi everyone,Alisonhere.
fromLeeanne LockleytoAll Participants:
Hi everyone.
fromangelagulay to All Participants:
:)
fromDarlene bowmantoAll Participants:
HellofromKingston,OntarioCanada,wouldloveafollow aswell @makeiteasy2017

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fromKate Emeryto All Participants:
HellofromWindyNorfolk:)
Hi Leigh@AnthonyLongbone andalwayswelcome afollow to
Wouldlove a follow@lawilk
fromangelagulayto All Participants:
Good morningfromCanada
fromKate PoundtoAll Participants:
Hi all :-)
fromanshu guptato All Participants:
Good morning,Ican't hear the speaker
Will do@AnthonyLongbone
fromZayna Khayatto All Participants:
Zayna fromCanada,on loanto Netherlandshere!
fromAngie McClarrento All Participants:
HellofromSouthampton
fromSharon KiddtoAll Participants:
hi,sharonfrom Linconshire :)
fromSarah Bradleyto All Participants:
Hi fromSomerset,listenonlymode I'mafraid...
fromLucy Butlerto All Participants:
Hi,Lucy fromDunedin:)
fromRachel VollandtoAll Participants:
Hi All fromnotso sunnySalford,Manchester!

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helloJoanPLaplana here!!
fromChrysta Mayhewto All Participants:
AnotherhellofromCanada!
fromNardiaLloyd-AshtontoAll Participants:
Hello- NardiafromManchester
fromLorri Zagar to All Participants:
Hi fromCaledonOntarioCanada,justoutside of Toronto
fromMelissaFlemingtoAll Participants:
HellofromEdinburgh!!!
fromKimWright to All Participants:
Hi fromWeston-super-Mare,I'mKim
fromNaomi Brook to All Participants:
AfternoonfromCoventry- justbattled#stormdoristowalkhome anddo this!
fromRuth Doyle toAll Participants:
Hi Nottinghamhere - lookingforwardtoanothergreatsession
fromBonnyJohnsonto All Participants:
Canada too!not receivingaudio
fromPipHardy to All Participants:
Greetingsfromjustnorthof Cambridge (UK) where it'sbeenprettywindy!
fromPaulaWard to All Participants:
Helloeveryone
fromLe Palaire Lyne toAll Participants:
Hellocouldn'tdownloadthe module handout.Isitnormal ?
fromKarenReidto All Participants:
Hi everyone,watchingfromGlasgow

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@anusha- couldyou hearthe music?
fromLiz Rumpto All Participants:
Hi everyone - fromwindyNorwich.Justlisteninghere I'mafraid...
fromSusan Macaulayto All Participants:
BonjourfromQuebec,Canada:)
fromLisa BradleytoAll Participants:
Blowingupa gail here inNottingham,UK:-)
fromEmma Hill to All Participants:
hi everyone
fromCaryl Hessto All Panelists:
I cannot hearKathryn....myspeakers/audiotestwasfine.
fromAmy AnslowtoAll Participants:
Hi fromDublin!Justtryingtoget connectedtothe audio
@anushayou can checkyour audiousingthe audiotesttool
Watchingfrom Wirral,merseyside
fromHazel Runyararo Murwisi toAll Participants:
Helloeveryone,can't getany audio
fromKenJansonto All Participants:
G'day from SydneyAustralia
fromMandy RudczenkotoAll Panelists:
howdo we jointhe SLACKgroup
fromBarry VerdintoAll Participants:
I cant hear anythingeither!

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fromFreya Burnsto All Participants:
I don't have audioeither.I've testedmyspeakersandthe testworks!
fromGemma Inghamto All Participants:
WindyWarrington!
If you wantto followthe slidesalongonSlideShare,downloadthemhere
https://www.slideshare.net/HorizonsCIC/module-2-slides-school-for-change-agents
fromMichelle LewistoAll Participants:
Helloeveryone,audiohassavedme once again
@helenthanks
fromSyedaAkhtarto All Participants:
Hi all.Lookingforwardtotoday's session.Keepingoutof the way fromDoris today
fromYvonne NewboldtoAll Participants:
I can't hear anythingeither!
fromJeanDipple toAll Participants:
Hi Dorisis notstoppings4hc today
audiotestok butno audio
Oh look, I gota mention! Avril inLondon!
fromanshu guptato All Participants:
My computer'sspeakersare fine itsaysthatCiscowebex isnot on
fromMelanie HarringtontoAll Participants:
No audioI'maffraid so followingthe slides

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HandoutlinkisblockedbymyTrust. That didn'thappenwithModule 1. Isthere a linkto a pdf?
fromCatherine FleetwoodtoAll Participants:
Hi everyone.The audiodidn'tplayforme until I had got rid of the audio/mictestoptions.
No audioonan iPad - I usedthe detailstojointhe sessionbyphone onlytogetthe audio.
OohJean Dipple helloneighbour(Coventryhere)
fromFionaMontgomeryto All Participants:
Hi there.I'mnowusingthe phone as I couldn'thearwhentryingto use headphonesfrommylaptop.
AUDIO: youneedtoclose the audiotestbefore youcan hearthe session
fromEmilyBeardall toAll Participants:
Hi everyone,apharmacistinBradfordhere *waves*
STUDY GUIDE: You can downloaditfromSlideshareandDropbox here:
http://theedge.nhsiq.nhs.uk/school/
Hi JeanDipple,greattohave youhere
Mangaed to getaudiobyclickingonAudiotab at top of screen
fromJoanna HemmingtoAll Participants:
If you are havingaudioproblems,pleaserefer tothe audiotabthat shouldbe at the top of your
screens
Hi to myfellowSanofi Pasteurfriends!
STUDY GUIDE: Availablehere:http://theedge.nhsiq.nhs.uk/school/module-2/

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Thisis myfirstwebinar,Iwas unable tomake lastweek'sbutdidrewatchthe recording.Iwork for
the NHS LeadershipAcademyinLeeds,UK. I am a Programme Coordinator.
Nowyou're makingme emotional AGAIN!!
piece of art
fromSallyMorgan to All Participants:
sorry imlate
I'm sittingnexttoMr I Ama Rebel rightnow :)
The GOLDEN THREAD of relationships
Lookingforwardto meetingmynewrandomfriend
fromRachel VollandtoAll Participants:
Cant waitfor coffee toconnectwhendowe start??
Hi Tony,excitedtojoinin,have wantedtoattendjustneededtogetonboard
fromDeirdre Munro to All Participants:
Hi everyone - lIlove the randomisedcoffee - metfantastictweeps
fromRichard Bessell toAll Participants:
signedupforRCT.....Can'twaitto talkwithlike mindedpeople
Had an RCT inmy Trust. Recommendit

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Thanks,nowlinkedin
Can't waitto be part of the RCT!
Lookingforwardto myRCT
alreadydone - lookingforwardtoit!
Wouldbe amazingto do thison an organisationlevel
Tony I metyouat school
Excitingwhoitwill be.Lastyear hadone incosta overFaceTime
Ran RCT at UHS was brill :)
and Jane Andyandso SO MANY MORE REBELS
frompauline heatontoAll Participants:
windy,rainingandsnowy
My goal isto run an RCT in my trust
love this.Wonderhowwe couldsupporteachotherto enable thistohappen?
Oh man! I missedthe lastpartof the email address! Will someone plesae repostit?

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Thinkyourright Deidre,the School hasconnectedme withsomanywonderful peoplethathave
helpedkeepme above water
Pam: england.si-horizons@nhs.,net
Thanks!
fromSharon Brownto All Participants:
If anyone has suggestionsonhowtheyrana RCT intheirTrust I wouldwelcomeyouradvice.
sharon.brown@stees.nhs.uk
Me too! laura.wilkes3@nhs.net
If you wantto run a RandomisedCoffeeTrial inyourownorganisation,here isaninstructionpack
https://www.slideshare.net/HorizonsCIC/how-to-set-up-a-randomised-coffee-trial
ooh greatthankshelen
Anyone atSt George'sTooting? Please be intouchavril.washington@nhs.net
i usedtosay to my developingteams we're notgettingitwrongwe're learninghow togetitright!
thanks
Thank you!
fromLisa Sharp to All Participants:
That great HelenlookforwardtoRCT

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fromSharon Brown to All Participants:
ThanksHelen
Thank youfor havingthe courage to share your story
I wishall storieswere like this - we have tostrive forthis
Wonderful storyKathryn - verybrave.
HelloChrysta:-)
can I have a coldciderinstead?;)
That's a wondereful storyandsotrue of myexperince of hospices,thankyouforsharing
For tailored,bespoke care - forrespectingindividualsandmakingtheirdaysandnightsasbestthey
can be
So powerful Katherine,thankyousomuchfor sharing
Thankskathrynfor such a movingstory
fromJoanna HemmingtoAll Participants:
Such a touchingstory,thankyoufor sharingKathryn
Lovelystory,beautifullytold,thanksKathryn

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Thank youKathryn
fromDee Leonardto All Participants:
How verytrue Kathryn
Thank youKathrynfor sharingyourstory.Verybrave
We feel the same aboutchangingthingsforabusedchildren
verymoving,andcompletelyagree,feelingsopassionateandmotivated
Thank youKathrynfor sharingsucha powerful storyaboutaveryspecial gentleman
I say againthe GOLDEN THREAD of relationships
Strawberrymilkshakemoments...yeswe all needthose
fromChrisChambersto All Participants:
Kathryn,I will tryto be as brave as you are in becomingachange agent;thank you. Enjoythat
milkshake later
a self care question
Authenticityisvital
You cannot love yourneighbouras yourself if youdon'tlove yourself
absolutelyJean,youneedtobe true to yourself inordertobe true forothers

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fromHazel Murgatroyd to All Participants:
Who am I? Who am I that'smore thanthat? Superbdeepfoundationsforchange andaction
We all have a sharedpurpose.Togetherwe are changing
Givingmyself permissiontobe myself wasalibertaingthing!
liberating*
fromPeterClaytontoAll Participants:
leadershipisnotapositionattainedbut aninfluence excercised
ExactlyPeter.We can all be leaders.
Agree,donot waitforthe planetstoalignforchange to happen
workedwithabrilliantengineerwholovesfailure - saiditwasthe onlywayyou learnanything
important
No andyesto the leadershipquestion
Agree,freedomtofail,noblame,issuchanempoweringplace tobe
My experienceiscertainlymixedrecleadership
People have verydifferentperceptionsof whatbeingaleadermeans...

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Fail Fast,Learn Fast,DevelopFast.
fromAmiraChaudhryto All Participants:
Hi everyone.touchingstoryhoweverreallyputsthingsintoperspective
I have alwaysbeenafraidof leadershipbecasue myideaof itwasnegative
fromSi ChunLam to All Participants:
There'sdefinitelypeople whohave "leader"intheirtitle;andthenthere are the people whoactually
lead.Sometimesthey're the same people,sometimestheyaren't!
summarisinf 'let'sactionoursharedpurpose
fromRob Cockburmto All Participants:
Its the classicEinstein"Ididntfail 10000 timestomake a light,Ifound10000 ways notto"
fromTildaMcCrimmon to All Participants:
Work withall gradesof nursesHCSWs oftenhave bestleadershipskills
Had a Fail Wall forall staff to record errorsto be sharedwithwhole department. Embrace failures -
use as an opportunitytolearn andspreadthat learningfarand wide
fromMel Smithto All Participants:
to knowourselveswe needtoknowourwhy
fromDawn Lawsonto All Participants:
Interestingpoint - howoftendowe thinkaboutself?Itisnotselfishtodothis
self care is soimportantinorder to move thingsforward.How dowe rock the boatand stay sane??
I have a question,howdo we getpeople we workwithtoengage???
fromCatherine Fleetwoodto All Participants:
True Dawnbut i feel society/upbringingsometimesenablesthatsortof negative thinkingaroundself

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fromPatriciaBrooks Youngto All Participants:
love the ideaof a fail wall...sharinglearningwithapurpose andgivingpermission...thanksfor
sharing
anybodyelse fromdorsetccgon thiswebinar?
fromAngel ChristiantoAll Participants:
employeeengagementis hardworkAmira
@naomi bestadvice isto stay connectyedtowidernetworkswhenthe watergetschoppy
PatriciaBrooks - It workedinitiallybutthe overarchinguse wasto getpeople toshare nothide
errors. Hiding= Danger,Sharing= Opportunity
Amira- start/be part of a twowayconversation,notjustengagingwhenyouneedto
failings=learningopportunities:)
fromChrisChambersto All Participants:
Catherine F,we needtofinda connectioninordertoget people onboard. Youcannot make
someone engage,onlyencourage andmotivate
thanksguys,itshard to persuade some peoplethatchange can be good
be generouswithyourtime/skills
Engagementissometimesamarmite word...
Staff eitherlove itorhate it

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Thisis a lotabout showingyourvulnerability,isn'tit?Openinguptoself andothers
FAIL= first,attempt,at,learning
love marmite wordJean
Anybodyrockingarock is vulnerable
To leadyouneedone follower.The restwill come
FirstAttemptI'mLearningFAIL
for me,i am connectingwitha fewlone wolfswhoare passionateinaworkplace whofearchange,
itshow we connecttogethertomove forwardthat iskey.
fromWendyJohnsontoAll Participants:
Agree totallywithLaura'scomment- showingvulnerability.Absolutely - partof beingreal and
honest.
Thisis tellingme thatwhenIthinkIam the onlyone,Iam not, youall seemto be facingsimilar
issues
fromJane Wilsonto All Participants:
It's OK to showyourvulnerabilityasaleader.Itletsothersknow youdon'thave to have all the
answerstolead
fromAnn-Marie Caunce to All Participants:
leadersdon'tcreate followers,theycreate new leaders
jane,i agree

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Vulnerabilityandcourage are reallyl twosidesof acoin - Brene Browntalksalot aboutthis.
I thinkpeople respp0ndtoauthenticity,openness,vulnerability,whichisfarfromweakness
fromVIcki Nashto All Participants:
I love thatpointAnn-Marie - leaderscreate new leaders!
i thoughtthe same,i am so gladi joinedthe group
ooklike thatann-marie
*ooh
love thisidea- youcan completelyrethinkyourorganisation
absolutelyLaura,Ihave for solongfeltalone inwhati try andachieve inwork,I feel soempowered,
like somuchmore ispossible nowandabove all,notalone anymore
Love Brene Brown.See herTEDtalk andread herbook DaringGreatly
Authenticityisreallyinteresting - whatdoisauthenticitymean?
Hi Pip
Yes,its all aboutinterconnectionandseeingthingsastheyreallyare we are not alone if we connect

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to me Dawn itis beingme - genuine me- honestyaboutmyvalues,myfeelingsatanygivenmoment,
whatmatters tome
I'm usinghttps://kumu.io/tomapnetworkscurrently - anyone have anyexperiencesof this?
the webisvisuallymore inclusive andimpliessharedpower
My networkiswide andvaried:)
Hi Amira- greatto see youhere!
relational 1:1'sand sharingyour whyallowsyoutoconnectat that valueslevel
fromtom houstonto All Participants:
doingitis tough...
relational 1:1walkand talks!
have some greatexperiencesof building professionalnetworksbyemail lists - overcame feelingsof
isolation
I've foundthat the keyto building bridgesistotry andoffersomethinginreturnforwhatyouare
asking.
Glad to be here :-)
Thankscatherine - that isreallypowerful

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My mapis onlyhowI see the world. Iwant to learnhow otherssee ittoo
DementiainterestgroupwithDementiaChampionsHCSWworkingtogether
Wprkingwithdementai navigationandtryingtoconnectdiverse HSP's,caregivers
we give thema bitof ourselves
fromBeckyHainesto All Participants:
At ACRa formal InnovationLabprogramhas broughtlike-mindedcollaboratorstogether;e.g.,Coffee
Chats as a formal programat ACR
Love thisquote
startingtop thinkaboutmappingmycurrentcommunitysothat thiscan be passedontothose i have
foundwithsame passiontocreate change
fromNigel MillartoAll Participants:
draw yournetworkas a sportsteam - pick yourfavourite sport - thenfill inall the positionsandhow
theyconnect- thenstart fillinginthepeople inthe positions
fromDavidDeans to All Participants:
Usingsocial mediato connectour QI Alumni inAyrshireandArran.
the mappingof stakeholders(internallyandexternally) issomethingwe doquite abit froma VCS
perspective.Howdowe influencethe NHSfrominside andout,whoare our allies,whodisagrees
withus andhow dowe influence them.Itreallyisall aboutpeople,farmore thanmanypeople
realise.
A StakeholderAssessmentisaboutME not WE. Needto reverse assessmentthenanalyse common
groundmaybe....

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creatednetworkonyammeracross healthandcare systemsforlearningdisabilities
https://www.yammer.com/improvementld/#/home
Love gettinginvolvedinforums
Connectingwithinmypeergroupisvital asa staff governor
love thatideaNigel - i'll gowithrugbyleague,i get13 then!
I have found1 verylike mindedconnectioninmyworkplace andthe difference isamazing,like
anotherislandinan oceanof negativityandIfeel like somuchmore ispossible justforthis1
connection
fromteresaspilsburytoAll Participants:
Don't everforgetthe geographical communities,therewillalwaysbe mobilisers - anditisfantastic
whentheyare mobilisingforyounotagainstyou,eitherwaytheyare a force to be reckonedwith
yousharedyour why
fromYvonne Newbold toAll Participants:
Online hasbeenaverypowerful mediumtofindandconnectwith"mytribe".Some fabulouspeople
have become close friendssharingsame passionsanddrive
Don't over-simplifyyoumap - if it's neatand tidyitsprobablynotaccurate
fromStuart Cloughto All Participants:
Networkingandbuildiingrelationshipsispivotal intryingtobringHealthandSocial Care together...
thoughthisisnot simple!
Yammer,TwitterFacebookall connectus
Yes itis somuch aboutstorytelling!!

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Kathryn,yourstory to start thissessionwasverypowerful - livingproof!
Smiling- stories- can move people intoaction
newinorg findingotherlone wolves!lookingforrebel glintinthe eye wheni speakof chage andthe
edge!
Gr8 storieshere:www.acr.org/imaging3Ourmembersmakingchange inUSradiology
haha yesmel,let'sgetpeople movingphysicallytoo,right??
Storiesillustratethe why
similarideaincultural genograph(google if interested) - storiesof self are alsostoriesof familyand
culture
fromRainerGolombektoAll Participants:
I findthatI usuallyneedsome listeningtounderstandwhattype of storyandframingisappropriate.
some people finditdifficulttoknowtheirstory - theyneedtounveal theirwhy
Beckythankyou, love toreadpowerful storiesfromoutside of the UKtoo
accessingstoriesisa challenge- andinnotpresentingasfullyrepresentaive
I don't live the whyworditsalwaysseemstobigforme,I prefer the wordthe purpose fordoing

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videoonthe use of storytellingorpublicnarrative fromCormacRussell
Watch the Cormac Russell videohere
https://www.youtube.com/watch?v=nkhMylanzYA&rel=0
yesNaomi!Let'sget physical!
:)
I'm lovingthis - findingI'mnoddingall the waythrough.Storiesandexperiencesare oftenhow we
connectand whywe care about eachother
findingthe commonconnectionandbuildingonthat,exactly
Totallyagree aboutcommoncauses:I don't know whatit's like to retire buttalkingtosome people
whoare goingthroughthat, itreallyresonatedwithhow gettingdivorcedfelt
*commonvalues
fromSharon KiddtoAll Participants:
we are doing1 story 2 voices - one epxerience andseeingitfromeyesof apatientandthenfrom the
staff view
Notsure if people have come acrossthe CommonCause workaroundvaluesandframes:
http://valuesandframes.org/
same here,Yvonne made me thinkabouthow i've come to be where i am
sharedvalues

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Its become a"need" to act i think
It iswonderful tobe here inthisspace,at thistime,withall of people
whoi have nevermet
@SharonKidd - and we are happyto be workingwithyouto hearthe storiesof patientsand staff.
I have a dream
Yes ned
Warm blanketfeelingonawindyday
create the perfectmoment
yep,don'twaitfor it!
lol @KatePoundstrugglingtokeepup
Love the energy
i am impressedpeoplecanlistne andchatat the same time.

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We have beenworkingtochange the language from"evidence based"to"consensusbased"
because there isa lackof evidence foralotof conditionsandtreatment. If we come to a consensus
and thenmonitor,we will create evidence. Itwas a reallyinterestingthoughtforme.
fromMichele Youngto All Participants:
My thoughtexactly - testingmymulti taskingskills!All sointerestingandengaging.
fromLyn GriffithstoAll Participants:
I'm strugglingwiththe listne andchatstuff tooEmma
fromAndreaSelleytoAll Participants:
Consensus - yesIlike thatthought
fromabdullahRajoubtoAll Participants:
any particpantsfroma childrenshospital ?Iwouldbe happytocommunicate ... @Abd_rajoub
fromKenJansonto All Participants:
it's evenhardertokeepupat 240 am
Listen,chat,note make,checkTwitter,argh:)
Brene Brown'sworkapplieshere to - vulnerabilityispowerful andattractive...
*too
I'm froma pediatrichospital!
yes.there's plentywe have evidence forbutlesssoon how we enable people tojoinin
for me itsbeena "want"howeveritsnow become a"need".
fromShawnVolkto All Participants:
@PamTrevinoIlove that!I'm goingto steal anduse in mywork!

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fromJoanne Reayto All Participants:
the notesare available wordforwordaftersodon't worryabout scribblingaway.
*evidence fordoinga,b or c
fromStacey KavanaghtoAll Participants:
Can we acessthe chat box textafterwards?i dontwantto missany of the linksthatare beingshared
lol @Ken - justwakingupearlyaftera nightshiftto jointodayso all'sa bitblurry
Brene Brown'sTED talkon vulnerabilityisamazing,checkitout,sorydon't have the linkhandy
I'm lovingbeingpartof this.Everyone iscontributing.Feelinglotsof energyforchange.I'mvery
impressedandinspiredbyyouall.
findingawayto influence otherstoshow theirvulnerabilitiesandanuncertainsituation
I metwithData Managers inour Trust last weekTheyspendtheirdaysgettinginformationtoinform
managersto meettargets.IexplainedthatIwantedto developanetworktoenable change andfor
themto provide informationdirectlytomyclinical team.Itexcitedthemthatthiswassubvertingthe
hierarchy.
Its reallyinterestingreadingeveryonesviewsandseeingdifferentperspectives
So isthe keyto leadershipnottohave the answerbuthave he question?
thankyou - I getso hungon on havingthe perfectstory

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yesRob!
he = the
and the questionmightbe 'whatcan we do togethertomake X better?'
fromJohn KolodnytoAll Participants:
Conscesusismuchmore pwoerful thanevidence basednumbers.Italllowsall stakeholderstobe
engagedinthe planning,developmentandimplementation of the initiative youare workingonasa
group.
small wins - alwayslookforthe small wins. #EndPJParalysisisone suchwin,caringforpeople,
respectingandempoweringthemasindividuals
fromDebra Spedding-ClarktoAll Participants:
people are speakingaboutneedsandwantsbuthow will we know whosharesthose needsand
wantsand doesthat meantheyare the rightnedds/wants?
Thisis a great social movement. #hellomynameisLeeanne
#hellomynameisanothergreatexample
#endpjparalysissuchanexcellentidea
love itso simple - change of mindset
@Naomi Or whydo we do itthisway?
#RCT alsoa great small win:) connectingusone byone!

30
fromJamesDownhamto All Participants:
The true seedforchange ina major initiativehere inWaterlooWellington(Canada),came fromthe
storyof one person'shealthcare journey.Thismade the case for change - notdata. Storiesmake
people 'feel'the needforchange,notjustunderstandit.
yes@Rob but leave withsome vision...?
#endpjparalysishasbeenourstartingpointforstartingour social movementhere - the patientas
the centre of the change rather thana directive fromonhighora demandfor KPIs
slightdelay - hadto check spellingbutnovelistChimamandaAdichie alsodoagreat TED talk on
narrative andidentity
Back to pediatrichospitals...Iwasn'tfastenoughtocatch yourconnection. I'mon twitter- @PamTr
yay sogood to hear#matexpgettinga mention
The time to reflectonall our actionsiskey...withoutthiswe won'tknow whatwe needtochange!
Emphaticallyagree,bysharingthe storiesof ourvulnerabilityitopensupconnectionsinthe most
unusual of circumstances.
yesJoanne time toreflectiskey
yesjoanne i agree we needtowhere we have come fromto know where we needtoheadto
I thinkalotof the time itshowpeople make sense of atraumaticor negative personal experience,
theyfindwaysto turnthemintoa positive....youcantchange whathappenedbutyoucan make it
meansomething!!

31
thisistotallybrilliant
fromsmall acorns come mightyoaks!
fromLouisWarner to All Participants:
Tech helphere:http://theedge.nhsiq.nhs.uk/school/webex-assistance/
keepitsimple - campaignsoftenneedtobe too.nottoo manytangentsthat distractpeople from
the maingoal
@KarenHow do we move fromthisburningplatform - i.e itsalreadygone wrong
fromChrisMalvernto All Participants:
thesmallestthings.org
fromLeeanne Lockley toAll Participants:
Can't believethe hourisalmostup.Havingso muchfun 😂
Agree Karenandpositive storiesinspirehealthcre staff whooftenonlyhearaboutstorieswhen
thingsgo wrong.also learningwhatworksandisgood isso important
yesLeanne thishourhas flownby
If you are inspiredbythisfocusonstorytelling,youthe #edgetalksonthe storiesof staff inhealth
and care on3rd March: https://twitter.com/search?q=%23edgetalks&src=typd
fromNigel MillartoAll Participants:
You getpeople off the platformwithavision - a place thatlooksbetter

32
We needtogo up rivertofindout whypeople are jumpinginratherthanwearourselvesoutby
jumpingineachtime to save them
small wins - create newcapacity
love thatanalogy!
https://thesmallestthings.org/
wheni dida leadershipmodulerecentlyone of the keythingstoconsiderwasdescribedasthe circle
of influence,whotheyare,howtojointhe circle,how toget themtofosteryour ideas/vision.
I nowsay no to anyactivitythat doesn'thave *any* abilitytobuildcapacity.Because what'sthe
point?
love thatHazel
Debra that'sa keypart of our programmesat the LeadershipAcademy - spheresof influence
alsothe "iceberg"model
ooh nice hazel!
wowHazel!
Can I suggestlookat the InnovationinInclusionworkthatcan be foundinthe KingsFundlibrary.
Whichcan helptomove fromme to we and buildcapacityand committment.

33
so me!
nice definition.
http://www.londonleadershipacademy.nhs.uk/sites/default/files/uploaded/Introduction%20to%20t
he%20Iceberg%20model_FINAL_25%2003%202015.pdf
fromMuhammad Ali AbidtoAll Participants:
I thinkthe goal accomplishmentgetslostandpeople getmore focusonthe feel good....because the
goal isntspecificenough
yesit isso youNaomi!
essential
fromPatriciaBurns to Host (privately):
The definitionof commitmentisperfect!
commitment
my small action todayisto set upan RCT!
Love the commitmentslide.....
fromLaura MillettoAll Participants:
It takescourage to showone'svulnerabilitytoraise awarenessonanissue ; Checkhere :
http://www.dailymail.co.uk/femail/article-4248354/Parents-share-image-moment-baby-died.html
thanksKathryn

34
my commitmentthisyearistodeliverthe school tostaff fromour trust& embedastrategyforour
Caremakers
Fabuloussession,thanksKathryn
ThanksKathryn
Thank youKathryn - that wasbrilliant.
fromlaura neal to All Participants:
thankyou Kathyrn
fromHazel Runyararo Murwisi toAll Participants:
ThanksKathryn
Thank youKathryn.
Totallygreat
thankyou forthiswonderful,inspiring hour
fromHollyDagnall to All Participants:
Thanksverymuch for today'ssession.Reallyenjoyedit.
thankyou
Great session,thankyouverymuch

35
brilliantsession
Thankskathryn
Thank you
thankyou,great session
fromLisa SaminadentoAll Participants:
Thank youfor today'sthoughtprovokingsession
fromAngelaShimadatoAll Panelists:
thankyouKathryn. Inspiringanduseful.
fromTanya Burchell toAll Participants:
Thank youKathryn.Reallyinteresting.
fromHelenBevan toAll Participants:
Well done Kathryn,thatwasan amazingsession
fromSyedaAkhtarto All Participants:
ThanksKathryn.Brilliantsession
fromeileensharptoAll Participants:
Veryintereesting- alottotake onboard. Thankyou Yessmall changes - embracingtwitter
fromSi ChunLam to All Participants:
Thank youfor thissession;learntalotmore than more standardisedmanagementtrainingcourses!
fromShelleyHuffmantoAll Participants:
Great talk - thank you!
fromAgi KertynskatoAll Participants:
Thank youKathryn!

36
Anothergreatsession.Thankyou.
fromKate SilvestertoAll Participants:
ThanksKathryn,
ThanksKathryn,goodsession
Thank youKathryn!
fromnaomi ledwithtoAll Participants:
Kathrynyoukeptit simole
Thank youKathryn
Thank youKathryn
fromAgnesHardy-BoyertoAll Participants:
ThanksKathryn,awesome session!
Great session.FUN washad andstuff learned
fromnaomi ledwithtoAll Participants:
Simple
Yay tea!
frompramod kumarto All Participants:
Excellentsession,thankyou.
fromFran Mead to All Participants:
thanksKathryn,reallyenjoyedthe session

37
Thank youKathryn!
Thank youKathryn,a reallygoodsession,thoughtprovokinginsightfulandhasleftme buzzingwith
ideasandquestions.Can'tbelieve how fasttime flew byaswell
Thank youkathryn.
The powerof vulnerability
https://www.ted.com/talks/brene_brown_on_vulnerability?utm_source=tedcomshare&utm_mediu
m=email&utm_campaign=tedspread
fromDeb ThompsontoAll Participants:
Thank youfor sharingyourstory andwonderful insightwithustoday!!
Kathryn- inspiringandmotivating-thankyou
Thany youKathryn
Thank youKathryn.Great to stayconnectedfromnorthwestArkansas!
fromSarah Emery to All Participants:
Fabuloussession,thankyou. SorryI cant stay forthe breakoutsessiontoday.
fromEmilyLau to All Participants:
Can't stay fora breakoutsessiontoday,butthankseveryone.Anothergreatsession.
Shame I cna't stay for breakoutsession - butlookforwardtomore connectionsoverthe nextweek -
please followme onTwitter@fleedershipif you'dlike tostarta conversation.share some stories!
I'd love tojoina breakoutroombut don't have that buttonto requestit

38
Thank you
Thank youfor the session.See everyone nextweek!
I don't have a buttoneitherbutnotsure where Ishouldbe looking
Can't access the breakoutroom.Onmy iPhone 📱 😭
where isthisbreakoutroomthing?
fromJenniferWalkertoAll Participants:
I thinkoniPhone iPadwe stayhere anddon't go to a breakoutroom. Asif thismainarea isour
breakoutroom
Thank youall,lovedthe sense of togethernesscreated
Kathryn,fabstuff
See youall nextweek
Ok.So we stay here andhave our own conversation.Whattodiscuss
We'#re goingto pressthe breakout roombuttonshortly!
Thank youto those whojoinedandnowneedtoleave before the LearningSets.
Yes letstoothat i dont mindLeeanne

39
got to go butlovedthe session.I'll be back
Amirawhere are youbased?
LeicesterOOHs
Reallysorrybutsomethingscome up,mustgo
well leicester,leicestershire andrutlandoohs
i'm inthe mainroom, buti can't unmute my mike
Amirasoundslike alotto cover
Its a large region
Can't see b/o8.5 yet...
oh ok,i'm wihtitnow,thankyou
I don't seemtobe in a breakoutroom - is itpossible tojoinone oram I still inthe mainroom for
thissessioni?
but i enjoythatchallenge
Hi

40
Hi fromthe American College of Radiology,We're havingacupof teawhile we wait.SadlynotPG
Tips.
fromKarl FredrikWestermanntoAll Participants:
I have a nice cup of tea!:-)
I have justfinishedmycoffee
fromLeeanne Lockley toAll Participants:
Amiraare youworkingonsomethingatthe moment?
HI Iam fromScotlandand workin DementiaCare
Are you ontwitter?
Yes
Hi
Hi Tilda.Where inScotland?
I thinkwe followeachotherleeanne
Hi I am Patriciaand I workinPalliative Care inScotland
fromMargaret Herbertto All Participants:
Can't getinto Breakout7
fromLinda Machakaire to All Participants:

41
Unable to joinbreakoutRoom7
fromLouise HoldentoAll Participants:
ok,goingto give 9 a go
There are 8 of us fromthe ACR inReston,VA,USA.We're from the Educationand Publications
Department.We're all inone of our meetingroomstogether,butthere maybe othersjoining
remotely.
Hi leeanne ,yesi am AC2819
Sorry whatis ACR?
AmericanCollegeof Radiologywww.acr.org
Thisis the audioversionof the scribblypen:-)
adovcacy,mobilisingandoprganisingreallyresonantedwithme
How doyou raise yourhand
Lol.I usedan emoji lol.SorryI'msuch a rebel
fromJenniferWalkertoAll Participants:
I don't see those iconsoniPhone
Got it

42
I thinkthe powerof vulnerabilityandrecognisingandusingthisasa strengthisthe most important
learningpointforme today
Yes foundit
Most importantlearning:I'mnotthe onlyone in the worldto face technical challenges:P:) Youguys
and galsare doinga great job:)
i thinkthinkingof emotionsof change resonatedwithme
fromHazel Runyararo Murwisi toAll Panelists:
Can't see raisedhandoption
fromMichele Woodto All Participants:
Hello,Iam Michele andworkin hospice care,soKathryn'sexample wasspoton.I don'tthinkI am
able to stayfor thisbreakoutsessionbutIlookforwardto nextweek'ssession.Thankyou.Iam
takingawaywithme the challenge tothinkabout'whoare my people?'
Great to hearyou anyway
Hi hazel
Hello,the mostimportantthingI've laernttoday isthat sharingyourstoriesandfeelingisrequired.
Justbe honest
HelloI
Issues.I'mon chat viaiphone
fromJanine CousineautoAll Participants:
Justdo it!

43
Correct
Sad face
Hi Lisa
....positivity.Kindandunderstanding
fromLisa Sharrock to All Participants:
3 wordsthat inspire me forthe next12 months - value to enable
patience positive others
I reallyliked"There isnopowerforchange greaterthana community discoveringwhatitcares
about."People workingtogethertoaccomplishsomething.
Most importantthinglearnedtoday:Leadersexistandleadershiphappensatall levelsinan
organization.Influencersmaynotbe those inhighpositions.
fromMargaux Brown to All Participants:
On iPhone solimitedcapacity.Mostimportantthinglearnedtodayishone inonmyissue to change.
I'm passionate about(young) mothersandaspiringmuminhighlydemandingcareers.
My three wordsFindOutWhy.If I understandwhathappeningitwill helpsupportmychange
three words..honesthumanconnections
I have triedto putmy hand up

44
Love "FindOut Why"
ThanksBecky
My words:intentional;influence;congruent
Avril
Can I be unmuted?
fromPhilippaCasarestoAll Participants:
wouldlike tochat - philippa
Hi Margaux
Yay! Augusta,GA.
the thingi've takenfromtoday wasre the advocacy,mobilisingandorganisingaspectof the session,
reallyresonatedforme inwhatwe're tryingto achieve
My three wordsare aspire,achieve andpositivity.
Morningmargaux greatconnectingacrossthe world
Like yourthree wordsAlisonaspire,achieve andpositivity

45
Hi thankyou!Yes relational :)
Talkingaboutkindnessalottoday,foundthislovelylinktoa calendarthathas an act of kindness
everyday.52 weeksof kindness:breathingspace.scot/media/42261/52…
empoweringMomsto advance andcontribute fullyisvital tomeetinghealthcare needsinmany
countries
I still have myhandup
Avril youare a goodstudent 👨🎓
Lovelyconnecting - Becky,gladtohear of your interestinmums!
fromLisa Sharrock to All Participants:
Sorry everyone Ineedtoleave.Thankyouforanamazingsession.Look forwardto nextsession
Loss forus all whencareersare derailedforchildbirthandrearingwhenabitof flexiilitywouldhelp
us all
i have myhand up still
sorry needtoleave :( thankyoufor such a great session.
No I'm here!
Oh no!

46
Notas faras I know
I believethe me towe,isabouteach individualfeelingtheirstoryisreflectedinthe story,which
givesthe we committmentandencouragementtomake change.
We're workingonthisa ACRand SocietyforBreastImaging3/8/17 1:00 pm US ET #radwomen
yesplease
My homeworkthisweekisstartaskingmyself whywouldpeoplewanttowork withme?
Cool self-reflectionLeeanne
Becky - wouldlove totalkmore inAugusta - mbrown4@augusta.edu.Thx for3/8 info!
I have my handraised
It saysI'm unmutedbutno joy
frommadelyngriffithstoAll Participants:
Caringrespectand qualityare mythree words
Learnt alotfromtodayssession
my 3 words simple,positive,change
3 words:sharedpurpose,uncertainty,now :-)

47
AmiraI'll findyouon twitterandbuildacommunity
My 3 words - "keepstartingagain"
My call to actionisto pace myself,rememberself care!
fromJanine CousineautoAll Participants:
Persistence inthe face of NO.
lookingforwardtofuture sessionswithyouall.
yesthats lovelyleeanne
I like thatPhillipa- keepstartingagain
PLan,persistance andpositivityare mine@!
Margaux, am joiningyourlearninggroup.Lookingforwardtochatting
My call to actionisto builda sharedpurpose withmycolleagues.
My call to actionissmall stepscan leadto bigjourneys
my call to actionwouldbe remaintrue to myself
Self-cae

48
Love it Karl
Self-care
Thiswas my 3 wordslast yearGO FOR NO
call to action - SEA
We LIVEfor "NO!"
it's upto us
Love,Courage , Beyond
It's OK we have tea
Resonatingwiththe ideasaroundconnections - inAttachmenttermsthissi "interestsharing".Plans
to linkpsychologisttogetheracrossthe Trust to developcreativity.
My call will be somany things
Yes Jane - it is:)
call to action - small changesto leadtobiggerpositive steps

49
Letssee what we can do Lucy:)
Nice - FIona,I thinkthat may be mine aswell
Thanksto everyone.Lovedthe chat 💋see youon twitter
:)
Twitterlinkplease,,,
like Phillipa'sresponse
Thanksfor tryingto unmute me. Go to go now.
Call to action:supporta resolutonatour organizationthatiscomingto the floorat our annual
meetinginMay2017 to include patientsinALLACRgovernance structureslike committeesand
commissions.
Have to go hope your all have a good afternoon.catch upsoon.thank youto all the facilitators.Fab
work :-)
I workin dementiaeducationandfindpeoplesstoriesare whatmakesthe emotionaldifference
Yes see youontwitterandwill lookforyouall
BeckyI love the patientadvocacyandinvolvement

50
Narrative soimportantforcaregiverswhohave beentrainedatmedical school toclampdownthe
emotionsandempathy.
People rememberthe tinythingsthatyoudo forthem.
At nurse trainingwe were toldnottobe emotionallyinvolvedbutthatwhatI needtogo on a change
journey.
Be vulnerable.Startaconversation.Share astory
I don't knowhowwe care care withoutemotion
narrative helpingusconnectanddevelopascaregiversaswe create apositive change medium
Hi olly
Hi,room 9 isfinishednowandIam back inthe mainroom.
Thanksverymuch; see younextweek:)
We have to be kindto ourselvesthoughtoretainenoughstrengthtobe able tocontinue togive
Storiesconnectusas humansand allowcaregiversandpatientstoovercome biasinherentinall of
us
These connectionsresultinimprovedoutcomesandgreaterjobsatisfaction

51
whoinfluenceswhomreallyresonatedtoo,lostof greatfoodfor thought
Thank youfor a great session!!!Lookingforwardtothe nextThursday!
fromAndyGriggs to All Participants:
My firstsessionreallyenjoyed lookfwdtothe nextone
Thanksfor a great session!
Thanksfor a great session!See younextweek
Thank you
isthere anythingtechnical i ahve todo to logout of this?sorry to ask
Thank you
fromLisa BradleytoAll Participants:
Thank you - see younextweek
Thank you- excellentsession
Yes
Thank you.
thankyou

52
I am not alone!!!
fromCat ChatfieldtoAll Participants:
Do youwant facilitatorstodebrief aswell orjustHorizonsteam?
fromRob Cockburmto All Panelists:
Hi
fromRob Cockburmto All Panelists:
Back in mainroombut do needtogo as have anothermeetingandneedtopack up. Many thanks
and excllentandpassionate session!
END OF CHAT.

Module 2 chat box - School for Change Agents

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Module 2 chat box - School for Change Agents