The live session will be presented by Kathryn Perera. She will be joined by Jodeme Goldhar from the Change Foundation in Canada and Ian Baines, who leads the ProjectA programme for NHS Horizons. We’ll be discussing the various concepts we’ve introduced in School, and how they can be applied in real health and care settings. We’ll talk through various examples and allow an opportunity to discuss what you’ve learned with others.

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Thank you for joining today’s live session of
the School for Change Agents 2019!
We will be starting promptly at 1500 GMT (UK time)
Before that, you may want to grab a drink and:

2. @Sch4Change #S4CA
Welcome to a global
community of change
agents!
More than 100,000 people from around
the world have taken part in, or used the
resources of the School for Change
Agents, including people from:
Argentina, Australia, Austria, Bangladesh,
Belgium, Brazil, Bulgaria, Canada, Czech
Republic, Denmark, Egypt, England, France,
Georgia, Germany, Greece, Hong Kong,
India, Iceland, Ireland, Italy, Myanmar,
Namibia, Netherlands, New Zealand, Nigeria,
Norway, Northern Ireland, Pakistan, Portugal,
Qatar, Russian Federation, Saudi Arabia,
Scotland, Singapore, Slovenia, South Africa,
Spain, Sweden, Switzerland, Sudan,Thailand,
Tunisia, Ukraine, USA, Vietnam, Wales

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Chat monitor
Olly Benson
@OllyBenson
Presenter
Kathryn Perera
@KathrynPerera
Case study
presenter
Ian Baines
Social media
lead
Leigh Kendall
@leighakendall
Case study
presenter
Jodeme Goldhar
@jodemegoldhar
Technical
lead
Paul Woodley
The team today

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How this session will work
• We want this to be a really
interactive session – the
success will be based on the
number of comments and
questions you ask!
• There are multiple ways to
contribute:
• Chat box
• Arrows
• I y u ’ u w
poll, put your answer in the chat
box
• If you want to make a comment
in the chat box that is a
response to someone else, start
with @theirname
• Send your chat box
ibu i “ p i ip ”
• Put up your electronic hand if
you need assistance

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Our agenda
• Welcome
• Meet each other
• Re-visit some core concepts from School
• #ProjectA case-study
• Change Foundation case-study

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Some ground rules
1. Everyone has a voice
2. Contribute as much or little as you want
3. No topics are off the table
4. B b v ( p i y i y u v ’ u d
this technology interactively)
5. Be kind

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Where on Earth are you?
World with Regions- Outline by FreeVectorMaps.com

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If you are in
the UK, where
are you?
United Kingdom - Outline by FreeVectorMaps.com

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If you are in North America,
where are you?
North America - Outline by FreeVectorMaps.com

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1 2 3 4 5 6
Where are you in School?
Not yet
started
Completed
Week

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Opening questions
• We ask you a question.
• Type your answer in the comment box – but
don’t press enter yet!
• W ’ iv y u u d w , w i p i
everyone presses enter.

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Question 1
What are you hoping to get
out of the webinar session
today?

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Question 2
What has been your
favourite and/or most useful
concept that you learned on
the School for Change
Agents?

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Question 3
What question (or
questions) do you have
from taking part in School
y u’d ik di u
today?

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When people experience an expanded zone of
freedom, another way to connect across
hierarchies / geographies / functions, to interact
wi , di p y d ip… i ’ d
forget. They now know it is possible to do things
di y d, v y , y’v xp i d
change in themselves too.
Celine Schillinger

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Source: @NHSChangeDay

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P w i ’
ability to achieve
goals.
Bertrand Russell

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the collective brilliance of people
who work in ambulance services
(with the help of a few critical friends)

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Ambulance service
improvement project
• 13 ambulance services across England,
Scotland, Wales and Northern Ireland
• Spreading improvements in staff wellbeing,
responding to people who fall, responding to
people in mental health crisis

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#ProjectA: the
starting point

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Ideas platform
https://projecta.crowdicity.com/
12 July to 5 September

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What the ideas process led to…
• Action on responding to people who fall
• Action on responding to people in mental health crisis
and emotional distress
• Action on staff wellbeing
• A directory of good ideas
• Ambulance QI Community
• Virtual collaboration

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What we worked on in #ProjectA
i.baines@nhs.net
lynsey.oates@nhs.n
et

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What we are working on now…
i.baines@nhs.net
lynsey.oates@nhs.n
et

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90% virtual working

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#ProjectA

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Find the 3%
Meet David Morgan
Quality Improvement Manager, North East Ambulance
Service
• “D v k w v y i mbu
vi , ju i N E ”
• “H ’ y i u i Twi d d
of ambulance staff use Twitter for work
pi ”
• “D v w p y u u i u ”
• “H i p d by i p p d by
i ”

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What are your
questions and/or
reflections for
Kathryn and Ian?
Please write your question or reflection in the chat
box and send it to “all participants”

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The WMTY Movement

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The WMTY Movement

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v
The Answers Rest With Patients/Clients and their
Caregivers
Jodeme Goldhar
Executive Lead, Strategy and Innovation
The Change Foundation
International Fellow, NHS Horizons
Senior Associate, International Foundation for
Integrated Care
The School for Change Agents
December 10th, 2019

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Shifting Power From OLD to NEW
Slide courtesy of NHS Horizons and @henrytimms @jeremyheimans

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Co-Design With Patients & Caregivers
is #NEWPOWER
Era One: Sharing
Information
Era Two: Engaging
Patients and their
Families
Era Three: Co-Define and Co-
Design
Power differential
between provider(s),
patients and caregivers
Shifting power
differential between
provider(s), patients
and caregivers
Power is shared
between provider(s),
patients and
caregivers

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Carole Ann’s Story

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CO-DESIGNING THE ANSWERS
HOW IT CHANGES EXPERIENCES AND OUTCOMES
Jodeme and Carole Ann at IFIC Utrecht Conference 2018

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What Occurred? What might have been different?
5 years taking care of ankle and other health
challenges
1 year taking care of ankle
Bi ’ w w di d
requires physiotherapy for hip misalignment
and knee and back issues.
Bi ’ m i m
Professional lifts are required to be installed on
one side for each new pair of shoes purchased
Patient is able to buy new shoes without any
needed adjustments
Carole Ann becomes patient of the health care
system for depression
Carole Ann feels supported and onset of
depression does not occur
d u b d’ v p b d
are postponed
Carole Ann and Bill travel abroad and are
enjoying retirement with their grandchildren
Using Co Design to Create Change
Imagine the Personal Impact
Imagine the Collective Impact

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What are your
questions and/or
reflections for
Jodeme?
Please write your question or reflection in the chat
box and send it to “all participants”

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Source of image::
Kimothy Joy
What does this mean for me?

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What does this mean for me?
Source of graphic: The Strategy Group

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What does this mean for me?

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End of session question
What has been the most
useful thing about being on
this webinar?

49. @Sch4Change #S4CA
Check out
Please can you add one
reflection or closing point in
the chat box as you leave
the session today.