Hossam A. Elhady CV

1. Hossam A. Elhady Ibrahem
Cairo, Egypt Mob :( +2) 010-246-414-94 Email: hossamsting@gmail.com
Profile
Software testing professional having diverse exposure in various projects and application testing with
comprehensive understanding of all aspects of SDLC. Able to create effective documentations, Test Cases,
Test results and Issues reports. A team player and leader with a strong interpersonal and communication
skills.
Highlights
 Over 4 years of experience in the field of IT with focus on OSS/BSS, QC and testing of ERP applications,
effective use of QC and Testing practice. Strong knowledge of all phases of SDLC and Strong working
knowledge of Software testing (Functional, Integration, Performance, Quality Metrics).
 ISTQB Foundation Level Certified.
 Major experience using the Microsoft test Manager in manual and automation testing.
 Knowledge of complete end-to-end project Testing, maintenance Test work.
 Knowledge of QTP (Quick Test Process) and basics of Load Runner.
 Experienced in defining Testing Methodologies, Software Testing life cycle (STLC).and Test Cases, Verifying
and Validating Web based e-Commerce applications and Documentation based on standards for Software
Development and effective QA implementation in all phases of Software Development Life Cycle (SDLC).
 Hands-on Black Box Testing experiences.
 Proficient in all cycles of test life cycle from test planning to defect tracking and managing defect life cycle.
 Extensive experience in coordinating testing effort, responsible for test deliverables, status reporting to
management, issue escalations.
 Good experience in preparation of test conditions, Test data, Traceability matrix, Replication of problems
&Generation of bug report.
 Professional experience in designing Test Cases and Test Scripts for Windows and Web Applications.
 Working with Software Development Life Cycle Types and Methodologies like Agile, Iterative, V & Waterfall.
 Wide OSS/BSS experiences, billing systems and broadband management professional knowledge.
Software Testing and OSS/BSS Domains
 Create test plans, decide testing strategies.
 Write test cases for System, functional and integration testing.
 Effective defect tracking and reporting to improve communications and reduce delay.
 A team leader and goals oriented.
 Support various billing and charging systems.
 Put dead-lines to provide solutions within SLA to the customers.
 Handle negotiations & calls about related issues with customers.
 Review product and system functional requirements documents.
 Verify the Fixed CRs and tracked the same to closure.
Major Training Courses:
Networking: CCNA
Hardware: Microprocessors. Computer architecture
Defect Tracking Tools: Jira, BugZilla.
Web Services: SoapUI
Robotics: Artificial Intelligence (A.I.), and Neural Networks
O/S: Windows, Unix and Linux
Programming Languages: PHP ,C# ,XML,HTML,CSS
RDBMS/ Database: Oracle 9i/10g/11g, TOAD,SQL
Others: UML, PUTTY , SSH, billing Programs, FileZilla , Soft skills, Professional writing

2. Professional History
Giza Systems, 08/2009 till now:
 Senior Software Testing and Application Support Engineer
Projects:
 HCWW (Holding Company for Water and Wastewater) new billing and CRM system. 12/2012 - now
Role:  Project leader for HCWW (Holding company for water and waste water, Egypt) Billing and
CRM project.
 Design and process testing plans and scenarios.
 Train customers to use Basis 2 products.
 Communicate reports and plans with the top management and other teams.
 Concentrate and involved more in System Integration testing.
 Involved in reviewing the test cases and executing the same.
 Report defects in timely manner.
 Coordinate with developers, testers and other individuals involved in the project to resolve
the identified issues.
 Test critical bug fixes including critical fixes and coordinated with developers in release of bug
fixes meeting tight timeline.
 Defects were tracked, reviewed, analyzed and compared with the expected behavior.
 Support acceptance testing with the customer on-site.
 Involved in Release support.
QTEL NI (Qatar Telecom Network Inventory) Engineer, 01/2012 – 12/2012
Role:  Support NI team using ESRI products.
 Execute designed scenarios for QTEL NI.
STC (Saudi Telecom Company) – Broadband Management Solution Support, 12/2011 – 01/2012
Role:  Onsite workshop and preparations for installation.
 Defining scope of work and requirements tuning phases.
QTEL FAM (Qatar Telecom Fixed Assets Management) – Data Migration project, 09/2011 – 01/2012
Role:  Supporting & Testing QTEL Data Migration web application including installation.
 Providing test cases & steps.
 Documenting test cases to be delivered to customer.
Leading Telecom Egypt billing system support team, 08/2009 – 09/2011
Role:  Supporting Telecom Egypt (TE) IRB (Infinys Rating & Billing) Billing system in integration
interfaces for the following Business systems: Mediation, Revenue Assurance, Financial
Accounting and Data Warehousing, and also supporting the following Business Components:
Provisioning, Contracting & Payments.
 Providing the support service according to SLA Definition.
 Resolving the production/Testing issues.
 Testing the System Business Behaviour.
 Defects were tracked, reviewed, analysed and compared using Configuration Management
Documents (SRS-DRS-Requirement).
 Managing Convergys team to keep the customer satisfied as much as possible.
 Ensuring well-defined processes with clearly documented accountability for each activity that
helps for more efficiency in the service delivery.
 Putting dead-lines to provide solutions within SLA to the customers.
 Handling negotiations & calls about related issues with customers.

3.  Helping in making scenarios with 2nd line support for some solutions.
 Ensuring that all services & solutions provided to customers are professional & sufficient.
 Reporting activities & status to the direct sections managers.
 Reviewing product and system functional requirements documents.
 Verified the Fixed CRs and tracked the same to closure.
Hypertech IT, 2007 – 2009:
System Administrator and Site Support Engineer
Education
BSc, Faculty of Engineering, Tanta University, Computer and Automatic Control, 2007
• Graduation Project: Advanced home security system, Excellent
Courses and Certificates
 ISTQB (International Software Testing Qualifications Board) – June 2013
 Alepo SE (Alepo Service Enabler) – Jan 2013
 Linux Administration and networking - May 2009
Skills
 Job Skills:
 “Hossam was a great help to us in our delivery and support of a complex web services interface
implementation for an Egyptian customer. His focus on providing a quality service, his excellent
communication skills and hard work were greatly appreciated. Thanks Hossam!”
Ben Richards, Support Analyst, Convergys.
 “I have worked with Hossam at Giza Systems and realized his high technical skills and Problem solving
oriented thinking. Also, He has Excellent Managerial skills that help him to lead his group to provide a
professional and satisfactory service to our customers.”
Hamada Kamel, Comptel EventLink Mediation Consultant, STC.
 “Hossam is a very talented person, he has technical and communication skills and he perfectly uses both of
them to manage his work in the best way ever.”
Mahmoud Khattab, OSS/BSS Engineer, Giza Systems.
 “Hossam is highly skilled & talented employee .he has professional character and he can support you any
time whatever the way you choose”
Mohaned Elshawy, OSS engineer, Mentor Graphics.
 Soft Skills:
 Excellent Communication Skills, Very Good Team Worker.
 A Flexible, Cooperative, Hard Worker, Reliable, independent, self-motivated and willing to learn.
 Excellent Public Speaker, Very Good with public relations and big experience in dealing with foreign Engineers.
 Flexibility to travel, and work on-site for short or long periods.

4.  Languages:
 Arabic Mother Tongue
 English Excellent
Personal Data
• Nationality : Egyptian
• Date of Birth : August 19, 1984
• Marital State : Married