This document provides an overview of using social media sites like blogs, Twitter, Facebook, and YouTube to increase traffic to an ecommerce site. It outlines goals and to-do lists for each social media channel. The goals are to increase site traffic, engage customers, and drive them back to the main site. The to-do lists recommend setting up accounts, committing to regular posting and engagement, and measuring results over time.
9. Nature and Behavior
• Permission centric • Engage,
marketing, • Listen,
• Customer focused not • Respond and trust,
company focused • Invest,
• As much about listening • Measure
is as important as doing
• Scalable
10. Blog and Value Content Goals
• Increase site traffic
• Create content for other social media
activities
20. Blogging To-Do List
• Get a blog
• Commit to post regularly
• Commit to listen for 10 minutes a day
• Commit to respond (comment on other’s
posts)
• Commit to measure for one year
• Commit to have more then one blog if,
needed
27. Microblogging To-Do List
• Get a Twitter account
• Follow everyone who follows you
• Use Twitterfeed, Ping.fm, or Facebook to post
for you
• Commit to read ten tweets each day
• Retweet and respond for 10 minutes each day
29. Social Networking Goals
• Get fans
• Integrate with your blog and/or store
• Create an application
• Drive traffic to your store
30.
31.
32.
33.
34. Social Networking To-Do List
• Get a Facebook page
• Get a LinkedIn Account
• Add an RSS feed from your blog/store
• Connect your Facebook page LinkedIn account
to your Twitter account
• Commit to developing at least one simple
application this year
• Commit 30 minutes a day to posting and
reading on Facebook or LinkedIn
41. Sharing To-Do List
• Get a YouTube and Flickr accounts
• Launch a Flickr contest
• Create at least one YouTube video each month
• Post your images and videos
– On your blog
– On your store
– On your Facebook page
– In your Twitter Feed