SlideShare une entreprise Scribd logo
1  sur  11
Creating a Relationship  Building Culture! Previously known as;  “Creating a Sales Culture.” Presented By:  Chris Harkness
1915 – Today …  Overview: ,[object Object],[object Object],[object Object]
2007 & Beyond … Preview: ,[object Object],[object Object],[object Object],[object Object],[object Object]
“ I Will Provide Excellent Service” - CUCF 1996-2007 ,[object Object],[object Object]
Simple Philosophy ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],We’ve Always Been Making Friends
Purpose of “Extended” Friendships ,[object Object],[object Object],[object Object],[object Object],[object Object]
Expectations & Accountability ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Others Will Benefit From Goals? ,[object Object],[object Object],[object Object],[object Object]
A Navigant Sales Approach?
[object Object],[object Object],[object Object],[object Object],[object Object],Wrap Up!

Contenu connexe

Tendances

25 Questions For Financial Advisor
25 Questions For Financial Advisor25 Questions For Financial Advisor
25 Questions For Financial AdvisorCharles Gray
 
Bni powerteams-week2-160418-160501115326
Bni powerteams-week2-160418-160501115326Bni powerteams-week2-160418-160501115326
Bni powerteams-week2-160418-160501115326Amaya Ronzón
 
BNI - POWER TEAMS - By Madhup & Anishkaa
BNI -   POWER TEAMS - By Madhup & AnishkaaBNI -   POWER TEAMS - By Madhup & Anishkaa
BNI - POWER TEAMS - By Madhup & AnishkaaAnishkaa Gehani
 
The Playbook to Defining Your Customer Journey From Prospect to Champion with...
The Playbook to Defining Your Customer Journey From Prospect to Champion with...The Playbook to Defining Your Customer Journey From Prospect to Champion with...
The Playbook to Defining Your Customer Journey From Prospect to Champion with...saastr
 
Bob Sales Presentation
Bob Sales PresentationBob Sales Presentation
Bob Sales PresentationTom Hackett
 
Presentation by Andrew Brook-Dobson to IFP Essex Branch 14/7/2011
Presentation by Andrew Brook-Dobson to IFP Essex Branch 14/7/2011Presentation by Andrew Brook-Dobson to IFP Essex Branch 14/7/2011
Presentation by Andrew Brook-Dobson to IFP Essex Branch 14/7/2011Andrew Brook-Dobson
 
How to Improve the Success Rate of Small Business
How to Improve the Success Rate of Small BusinessHow to Improve the Success Rate of Small Business
How to Improve the Success Rate of Small BusinessBizLaunch
 
HOW WE ADVOCATED FOR INBOUND, UPSOLD ACCOUNTS, AND BUILT A BETTER ORGANIZATIO...
HOW WE ADVOCATED FOR INBOUND, UPSOLD ACCOUNTS, AND BUILT A BETTER ORGANIZATIO...HOW WE ADVOCATED FOR INBOUND, UPSOLD ACCOUNTS, AND BUILT A BETTER ORGANIZATIO...
HOW WE ADVOCATED FOR INBOUND, UPSOLD ACCOUNTS, AND BUILT A BETTER ORGANIZATIO...HubSpot
 
BNI Networking Education Segment - BRAG teams
BNI Networking Education Segment - BRAG teamsBNI Networking Education Segment - BRAG teams
BNI Networking Education Segment - BRAG teamsKevin Koo
 
Cynthiacarpio beck accomplishment presentation 2-11-14
Cynthiacarpio beck accomplishment presentation 2-11-14Cynthiacarpio beck accomplishment presentation 2-11-14
Cynthiacarpio beck accomplishment presentation 2-11-14Cynthia Renée Beck, SCPM, MBA
 
Team variance - A Little Book
Team variance - A Little BookTeam variance - A Little Book
Team variance - A Little BookRaghu Nandan
 
Self Employment for People with Disabilities
Self Employment for People with DisabilitiesSelf Employment for People with Disabilities
Self Employment for People with Disabilitiesacamuso
 
How to become an account manager
How to become an account managerHow to become an account manager
How to become an account managerMd Tazwar
 
How to get Money for Your Business | Business Funding
How to get Money for Your Business | Business FundingHow to get Money for Your Business | Business Funding
How to get Money for Your Business | Business Fundingnutritious
 
Linkedin slideshare 2014 with pictures
Linkedin slideshare 2014 with picturesLinkedin slideshare 2014 with pictures
Linkedin slideshare 2014 with picturesKristen Miyakawa
 

Tendances (20)

25 Questions For Financial Advisor
25 Questions For Financial Advisor25 Questions For Financial Advisor
25 Questions For Financial Advisor
 
Bni powerteams-week2-160418-160501115326
Bni powerteams-week2-160418-160501115326Bni powerteams-week2-160418-160501115326
Bni powerteams-week2-160418-160501115326
 
BNI - POWER TEAMS - By Madhup & Anishkaa
BNI -   POWER TEAMS - By Madhup & AnishkaaBNI -   POWER TEAMS - By Madhup & Anishkaa
BNI - POWER TEAMS - By Madhup & Anishkaa
 
The Playbook to Defining Your Customer Journey From Prospect to Champion with...
The Playbook to Defining Your Customer Journey From Prospect to Champion with...The Playbook to Defining Your Customer Journey From Prospect to Champion with...
The Playbook to Defining Your Customer Journey From Prospect to Champion with...
 
Bob Sales Presentation
Bob Sales PresentationBob Sales Presentation
Bob Sales Presentation
 
Presentation by Andrew Brook-Dobson to IFP Essex Branch 14/7/2011
Presentation by Andrew Brook-Dobson to IFP Essex Branch 14/7/2011Presentation by Andrew Brook-Dobson to IFP Essex Branch 14/7/2011
Presentation by Andrew Brook-Dobson to IFP Essex Branch 14/7/2011
 
How to Improve the Success Rate of Small Business
How to Improve the Success Rate of Small BusinessHow to Improve the Success Rate of Small Business
How to Improve the Success Rate of Small Business
 
HOW WE ADVOCATED FOR INBOUND, UPSOLD ACCOUNTS, AND BUILT A BETTER ORGANIZATIO...
HOW WE ADVOCATED FOR INBOUND, UPSOLD ACCOUNTS, AND BUILT A BETTER ORGANIZATIO...HOW WE ADVOCATED FOR INBOUND, UPSOLD ACCOUNTS, AND BUILT A BETTER ORGANIZATIO...
HOW WE ADVOCATED FOR INBOUND, UPSOLD ACCOUNTS, AND BUILT A BETTER ORGANIZATIO...
 
BNI Networking Education Segment - BRAG teams
BNI Networking Education Segment - BRAG teamsBNI Networking Education Segment - BRAG teams
BNI Networking Education Segment - BRAG teams
 
Building A Referral Program
Building A Referral ProgramBuilding A Referral Program
Building A Referral Program
 
Immediate Impact BBG
Immediate Impact BBGImmediate Impact BBG
Immediate Impact BBG
 
Cynthiacarpio beck accomplishment presentation 2-11-14
Cynthiacarpio beck accomplishment presentation 2-11-14Cynthiacarpio beck accomplishment presentation 2-11-14
Cynthiacarpio beck accomplishment presentation 2-11-14
 
Team variance - A Little Book
Team variance - A Little BookTeam variance - A Little Book
Team variance - A Little Book
 
Self Employment for People with Disabilities
Self Employment for People with DisabilitiesSelf Employment for People with Disabilities
Self Employment for People with Disabilities
 
How to become an account manager
How to become an account managerHow to become an account manager
How to become an account manager
 
Douglas j
Douglas jDouglas j
Douglas j
 
Mbm
MbmMbm
Mbm
 
5 BNI rules
5 BNI rules5 BNI rules
5 BNI rules
 
How to get Money for Your Business | Business Funding
How to get Money for Your Business | Business FundingHow to get Money for Your Business | Business Funding
How to get Money for Your Business | Business Funding
 
Linkedin slideshare 2014 with pictures
Linkedin slideshare 2014 with picturesLinkedin slideshare 2014 with pictures
Linkedin slideshare 2014 with pictures
 

En vedette

Making Sense of the U.S. Economy and Housing Market (Credit Union Webinar Han...
Making Sense of the U.S. Economy and Housing Market (Credit Union Webinar Han...Making Sense of the U.S. Economy and Housing Market (Credit Union Webinar Han...
Making Sense of the U.S. Economy and Housing Market (Credit Union Webinar Han...NAFCU Services Corporation
 
Standing in Your Members’ Shoes (Credit Union Conference Presentation)
Standing in Your Members’ Shoes (Credit Union Conference Presentation)Standing in Your Members’ Shoes (Credit Union Conference Presentation)
Standing in Your Members’ Shoes (Credit Union Conference Presentation)NAFCU Services Corporation
 
Navigating Today's Mortgage Environment (Credit Union Conference Presentation...
Navigating Today's Mortgage Environment (Credit Union Conference Presentation...Navigating Today's Mortgage Environment (Credit Union Conference Presentation...
Navigating Today's Mortgage Environment (Credit Union Conference Presentation...NAFCU Services Corporation
 
Discover's Horizon (Newsletter) - Issue #5 - Summer 2011
Discover's Horizon (Newsletter) - Issue #5 - Summer 2011Discover's Horizon (Newsletter) - Issue #5 - Summer 2011
Discover's Horizon (Newsletter) - Issue #5 - Summer 2011NAFCU Services Corporation
 
Solving the Credit Union 'Tower of Babel' (Conference Session Slides)
Solving the Credit Union 'Tower of Babel' (Conference Session Slides)Solving the Credit Union 'Tower of Babel' (Conference Session Slides)
Solving the Credit Union 'Tower of Babel' (Conference Session Slides)NAFCU Services Corporation
 

En vedette (6)

Making Sense of the U.S. Economy and Housing Market (Credit Union Webinar Han...
Making Sense of the U.S. Economy and Housing Market (Credit Union Webinar Han...Making Sense of the U.S. Economy and Housing Market (Credit Union Webinar Han...
Making Sense of the U.S. Economy and Housing Market (Credit Union Webinar Han...
 
Standing in Your Members’ Shoes (Credit Union Conference Presentation)
Standing in Your Members’ Shoes (Credit Union Conference Presentation)Standing in Your Members’ Shoes (Credit Union Conference Presentation)
Standing in Your Members’ Shoes (Credit Union Conference Presentation)
 
Día de andalucía
Día de andalucíaDía de andalucía
Día de andalucía
 
Navigating Today's Mortgage Environment (Credit Union Conference Presentation...
Navigating Today's Mortgage Environment (Credit Union Conference Presentation...Navigating Today's Mortgage Environment (Credit Union Conference Presentation...
Navigating Today's Mortgage Environment (Credit Union Conference Presentation...
 
Discover's Horizon (Newsletter) - Issue #5 - Summer 2011
Discover's Horizon (Newsletter) - Issue #5 - Summer 2011Discover's Horizon (Newsletter) - Issue #5 - Summer 2011
Discover's Horizon (Newsletter) - Issue #5 - Summer 2011
 
Solving the Credit Union 'Tower of Babel' (Conference Session Slides)
Solving the Credit Union 'Tower of Babel' (Conference Session Slides)Solving the Credit Union 'Tower of Babel' (Conference Session Slides)
Solving the Credit Union 'Tower of Babel' (Conference Session Slides)
 

Similaire à Relationship Building Culture May 2007 Chh Short

Ysp 2011 fall_forum_session_1
Ysp 2011 fall_forum_session_1Ysp 2011 fall_forum_session_1
Ysp 2011 fall_forum_session_1Mary Jezioro
 
Building a vision + mission
Building a vision + mission Building a vision + mission
Building a vision + mission VaynerMedia
 
Transforming Results
Transforming ResultsTransforming Results
Transforming Resultsrichlowe1970
 
Transformimg Results
Transformimg ResultsTransformimg Results
Transformimg Resultsrichlowe1970
 
Communication to applicants about our contact center
Communication to applicants about our contact centerCommunication to applicants about our contact center
Communication to applicants about our contact centerChelsea Wagner
 
An-employers-asset-an-employee
An-employers-asset-an-employeeAn-employers-asset-an-employee
An-employers-asset-an-employeeBruce Rickert
 
Strategic Vision For All Hands Meeting
Strategic Vision For All Hands MeetingStrategic Vision For All Hands Meeting
Strategic Vision For All Hands MeetingShahriar Shourav
 
Club Management 101: Leading Your Club to Success
Club Management 101: Leading Your Club to SuccessClub Management 101: Leading Your Club to Success
Club Management 101: Leading Your Club to SuccessRoberta Kruse-Fordham
 
CW Content Works - Our Credentials.
CW Content Works - Our Credentials.CW Content Works - Our Credentials.
CW Content Works - Our Credentials.cwmc37
 
SW6 Associates - Work for Us
SW6 Associates - Work for UsSW6 Associates - Work for Us
SW6 Associates - Work for UsJames Wilson
 
C12 - Culture of Professionals Assessment (June 2015)
C12 - Culture of Professionals Assessment (June 2015)C12 - Culture of Professionals Assessment (June 2015)
C12 - Culture of Professionals Assessment (June 2015)Mike Sharrow
 
Driving change: getting your employees out of gridlock and your business into...
Driving change: getting your employees out of gridlock and your business into...Driving change: getting your employees out of gridlock and your business into...
Driving change: getting your employees out of gridlock and your business into...hprime
 
Building Your Brand Identity
Building Your Brand IdentityBuilding Your Brand Identity
Building Your Brand IdentityJason Deshayes
 
Customer Service New
Customer Service NewCustomer Service New
Customer Service Newguest665fc089
 

Similaire à Relationship Building Culture May 2007 Chh Short (20)

Ysp 2011 fall_forum_session_1
Ysp 2011 fall_forum_session_1Ysp 2011 fall_forum_session_1
Ysp 2011 fall_forum_session_1
 
Mbm
MbmMbm
Mbm
 
Building a vision + mission
Building a vision + mission Building a vision + mission
Building a vision + mission
 
Transforming Results
Transforming ResultsTransforming Results
Transforming Results
 
Transformimg Results
Transformimg ResultsTransformimg Results
Transformimg Results
 
Communication to applicants about our contact center
Communication to applicants about our contact centerCommunication to applicants about our contact center
Communication to applicants about our contact center
 
An-employers-asset-an-employee
An-employers-asset-an-employeeAn-employers-asset-an-employee
An-employers-asset-an-employee
 
CSS + LeadG2 Culture Deck
CSS + LeadG2 Culture DeckCSS + LeadG2 Culture Deck
CSS + LeadG2 Culture Deck
 
Strategic Vision For All Hands Meeting
Strategic Vision For All Hands MeetingStrategic Vision For All Hands Meeting
Strategic Vision For All Hands Meeting
 
Club Management 101: Leading Your Club to Success
Club Management 101: Leading Your Club to SuccessClub Management 101: Leading Your Club to Success
Club Management 101: Leading Your Club to Success
 
CW Content Works - Our Credentials.
CW Content Works - Our Credentials.CW Content Works - Our Credentials.
CW Content Works - Our Credentials.
 
HurlbertDeck.19February16
HurlbertDeck.19February16HurlbertDeck.19February16
HurlbertDeck.19February16
 
Rock Habits
Rock HabitsRock Habits
Rock Habits
 
SW6 Associates - Work for Us
SW6 Associates - Work for UsSW6 Associates - Work for Us
SW6 Associates - Work for Us
 
C12 - Culture of Professionals Assessment (June 2015)
C12 - Culture of Professionals Assessment (June 2015)C12 - Culture of Professionals Assessment (June 2015)
C12 - Culture of Professionals Assessment (June 2015)
 
Driving change: getting your employees out of gridlock and your business into...
Driving change: getting your employees out of gridlock and your business into...Driving change: getting your employees out of gridlock and your business into...
Driving change: getting your employees out of gridlock and your business into...
 
Building Your Brand Identity
Building Your Brand IdentityBuilding Your Brand Identity
Building Your Brand Identity
 
About Cramer & Associates Fundraising
About Cramer & Associates FundraisingAbout Cramer & Associates Fundraising
About Cramer & Associates Fundraising
 
Customer Service New
Customer Service NewCustomer Service New
Customer Service New
 
BCS_InsideOut_final
BCS_InsideOut_finalBCS_InsideOut_final
BCS_InsideOut_final
 

Relationship Building Culture May 2007 Chh Short