MFlow Journey is a passenger flow management solution that uses facial recognition software to measure passengers' journeys through an airport. It provides more accurate measurement than other methods as passengers always travel with their face. The MFlow Journey Kiosk is a free-standing advertising unit that allows passengers to check-in, see their check-in status, check bag eligibility, and access other services via barcode scanners or integrated bag scales. The solution architecture involves cloud-based reporting and dashboards connected to cameras over WiFi or LAN with power via cable or rechargeable battery.

1. MFlow Journey Kiosk
Product Features & Architecture

2. MFlow Journey
• MFlow Journey is a passenger flow management
solution that uses facial recognition software to
measure and improve the passenger journey
• MFlow Journey provides the best granularity and
most accurate measurement as passengers always
travel with their face.

3. MFlow Journey
• By measuring and managing the flow of passengers
through your check-in you can:
– improve customer service
– reduce passenger queue times
– ensure efficient staffing levels
• MFlow Journey uses facial recognition to measure,
manage and ultimately remove bottlenecks to
optimise passenger flow.

4. MFlow Journey Kiosk
• COTS free standing advertising units
• Offer alternative methods of use:
– Barcode scanners to allow passengers:
•
•
•
•
to check-in
to see if they are checked in
to see if they are eligible for Bag Drop
to Request other services.
– Integrated bag scales
– Flight Information Displays
– Live Airport Image (e.g. runway web
cam)

5. Example Screen Graphics
Entry Screens
Exit Screen
Rotating screens – Current queue time and
advertisement for other Airline / Airport services
Customer satisfaction
survey

6. Solution Architecture
• Software as a
Service
• Cloud based
reporting and
dashboard
• Camera data
over WiFi or
LAN
• Power via
cable or
rechargeable
battery

7. Check-In Layout

8. Reporting: MFlow 360 ̊
• Intelligent operational management tool
• Manages real-time people flow
• Gives instant visibility of performance
against KPIs and SLAs

9. For further information contact:
Jim Slevin – Managing Director, Aviation
+44 (0)151 254 2888
jim.slevin@hrsid.com
www.hrsid.com