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Communication skills part 1

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Huong Le
Huong Le

Communication skills are essential to everyone, especially postgraduates. This

1  sur  11
( Let's Talk, 2 nd Ed., Sathre, Olson &Whitney). Have you ever met this case?
COMMUNICATION PROCESS Decoding Thinking Coding Channel awareness Sender Receiver
BARRIERS TO EFFECTIVE COMMUNICATION Sender ,[object Object],[object Object],[object Object],[object Object]
BARRIERS TO EFFECTIVE COMMUNICATION Message Content ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
DIFFERENT WAYS – DIFFERENT MEANINGS ,[object Object]
[object Object],[object Object]
BARRIERS TO EFFECTIVE COMMUNICATION Channel – Written & Verbal ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
BARRIERS TO EFFECTIVE COMMUNICATION Channel – Body language Facial expression Gesture and pose Dress Voice & intonnation Eye expression Appearance Silence Distance etc. Position arrangement
BARRIERS TO EFFECTIVE COMMUNICATION Receiver ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
OVERCOMING THE BARRIERS Sender – put yourself in the shoes of the receiver ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
OVERCOMING THE BARRIERS Receiver ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Communication skills part 1

  • 1. ( Let's Talk, 2 nd Ed., Sathre, Olson &Whitney). Have you ever met this case?
  • 2. COMMUNICATION PROCESS Decoding Thinking Coding Channel awareness Sender Receiver
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. BARRIERS TO EFFECTIVE COMMUNICATION Channel – Body language Facial expression Gesture and pose Dress Voice & intonnation Eye expression Appearance Silence Distance etc. Position arrangement
  • 9.
  • 10.
  • 11.