The document discusses designing an ecosystem of care to help individuals like Jim navigate the complex healthcare system. It notes that the current system can leave people feeling overwhelmed, confused, and alone. It envisions mapping out all of the different entities in the healthcare industry that could potentially provide assistance to understand how to better address people's unmet needs. It advocates taking a human-centered design approach to research peoples' experiences and identify opportunities to improve coordination between organizations in order to provide more comprehensive support and care.
4. 4
I was overwhelmed, confused, and
alone. There was no one to talk to.
I didn t know what I
should do first or what
to expect.”
“
5. 5
Health is a state of complete physical, mental
and social well-being and not merely the
absence of disease or infirmity.
- World Health Organization
8. Masseuse
PCP
Support Network:
Friends & Family
Pharmacist
Lawyer
Chiropractor
Health
Coach
CSR
CSR
CSR
HR
Cardiologist
Nurse
Therapist
Weight Watchers
Gym
Lobbyists
Social
Worker
Politicians
Lob
Patient
Advocate
Translator
Financial Entities
Transportation
Service
Heart Health
Start Up
Hospital Network
Hospital
Cardiology
Lab
Pharmacy
Pharma
PBM
Insurance
Company
Insurer for
Hospital
Federal Government
HHS
FDA
CDC
Legislature
xecutive
Branch
Employer
Condition
Management
Companies
Information: Google,
Web MD, YouTube,
iTunes
Condition Management
Start Up
Walk in Clinic
Organizations &
Non-Profits
Health Tech
He
Exch
S
Gove
Local
Agencies
Health
Communications
Patient Community
Who will help Jim?
9. 9
That need is neither our
responsibility nor one that will
be mitigated anytime soon in
the industry.”
“
10. The health ecosystem
Masseuse
PCP
Support Network:
Friends & Family
Pharmacist
Lawyer
Chiropractor
Health
Coach
CSR
CSR
CSR
HR
Cardiologist
Nurse
Therapist
Weight Watchers
Gym
Lobbyists
Social
Worker
Politicians
Lob
Patient
Advocate
Translator
Financial Entities
Transportation
Service
Heart Health
Start Up
Hospital Network
Hospital
Cardiology
Lab
Pharmacy
Pharma
PBM
Insurance
Company
Insurer for
Hospital
Federal Government
HHS
FDA
CDC
Legislature
xecutive
Branch
Employer
Condition
Management
Companies
Information: Google,
Web MD, YouTube,
iTunes
Condition Management
Start Up
Walk in Clinic
Organizations &
Non-Profits
Health Tech
He
Exch
S
Gove
Local
Agencies
Health
Communications
Patient Community
34. For Jim.
Photo Credits
My Room – Michael Wyszomierski
Coffee For One – David Hodgson
Star Cluster – HuntingDesigns
Dreaming above the Clouds – Becca Fawley
@Amy Cueva
@MadPow - Founder & Chief Experience Officer
@HxRefactored - Chair of Design Track