1. Unified Communications
Extend your business with Brilliantly
Simple Communications!
Gavin Milton-White
Country Manager ANZ
© 2010 ShoreTel, Inc. All rights reserved worldwide.

2. Communicate Anytime, Anywhere with Any Device
Office On the road
Home Hotel
Mobility Video
Web
Conferencing
Collaboration
© © 2010 ShoreTel, Inc. All rights reserved worldwide.
2009 ShoreTel, Inc. All rights reserved worldwide.

3. What does Unified Communications mean
for Business?
Continuity of Communication & Customer Service…
Ease of Use
Non-Stop Productivity
Real-Time Responsiveness
Flexible Work Force
© 2010 ShoreTel, Inc. All rights reserved worldwide.

4. The Problem
Administration
Customer
Management Users
© © 2010 ShoreTel, Inc. All rights reserved worldwide.
2010 ShoreTel, Inc. All rights reserved worldwide.

5. Management
Easy
TCO & ROI
CSAT
Staff
Retention
© © 2010 ShoreTel, Inc. All rights reserved worldwide.
2010 ShoreTel, Inc. All rights reserved worldwide.

6. System Administrator
Easy to
deploy
Flexible
Reliable
Easy to Use
Easy to
Learn
© © 2010 ShoreTel, Inc. All rights reserved worldwide.
2010 ShoreTel, Inc. All rights reserved worldwide.

7. The User
Easy
Flexible
Blended
© © 2010 ShoreTel, Inc. All rights reserved worldwide.
2010 ShoreTel, Inc. All rights reserved worldwide.

8. Brilliant Simplicity = Solution
AntiSpam Remote
AntiVirus Access Backup Unified
IM Messaging
Presence Mobility
Collaboration
IP
Telephony
Firewall
VPN
Audio
File
& Print Conference
Server Web
Mail Office
Server Server
Productivity
Lotus Foundation Reach
Lotus Foundation Start
ShoreTel Add-on
© 2010 ShoreTel, Inc. All rights reserved worldwide. 7 7

9. Day in the life of a UC worker!
7:00am – 8:30am: Home Office
Key Business Benefits
• Workplace functionality from home
[Home] Supply Issue Phone Call
• Uses work phone lines and user DID
with US (Ph:+612 9959 8060) • Simplified Management
• Remote or Home workers
• ShoreTel VPN Handset or Office
Anywhere
• Login as your own office extension
• Turn any phone number into your
ShoreTel phone
• Over Internet connection
• Simplified Management
• Single User Creation for the entire
system in Foundation Management
• End User touch-less configuration
• Client comes all preconfigured with
Plug in already installed
© 2010 ShoreTel, Inc. All rights reserved worldwide.

10. 9:00am – 12:30pm: Sydney Office
[Sydney Office] Preparation, Meeting, Key Business Benefits
Presentation, Demonstration, … • Improved Efficiency
• Non-stop Productivity
• Real-Time Responsiveness
• Customer Service
• ShoreTel Office Handset
• Retrieve Voicemails via Email
• Desktop Applications
• Notes & Sametime
• Unified Messaging
• Screen Pop caller details
• Make and receive calls
• Transfer, forward, hold
• Conference calls
• Speed dialing, call history
• Presence, IM & Video
© 2010 ShoreTel, Inc. All rights reserved worldwide.

11. 12:30pm – 1:30pm: Travel to Airport Key Business Benefits
• One Number contact
• Increase responsiveness,
[Taxi] Travel to Airport • Reduce phone tag
• Use your time efficiently
• Single Number
• Single History
• Internal Directory Access
• Reduce mobile phone charges
and leverage PBX features & call
cost economies
• Single place to pick up all voice
messages
© 2010 ShoreTel, Inc. All rights reserved worldwide.

12. 7:00pm – 8:00pm (NZ): Hotel Room Key Business Benefits
• One Number contact
• Expensive QoS Networks no longer
required
[Hotel] Product Update, +61 9959 8088
• Reduce expensive International
Passcode: 1234567 roaming or Hotel phone costs
http://apacbridge.shoretel.com • Work how and from where you want
• Sametime using
“Office Anywhere” Mode
• IP link for data and call control link
• Uses PSTN for Voice traffic
• Expensive QoS Networks not
required
• Full Feature transparency
• Softphone
• Conference Bridge
• Web Collaboration
• 204 parties
• Desktop sharing
© 2010 ShoreTel, Inc. All rights reserved worldwide.

13. ShoreTel and IBM: Brilliant Simplicity
Easability
Superior reliability and scalability
Lowest TCO
Raving fans
© © 2010 ShoreTel, Inc. All rights reserved worldwide.
2010 ShoreTel, Inc. All rights reserved worldwide.

14. ShoreTel and IBM: Brilliant Simplicity
www.shoretel.com
© © 2010 ShoreTel, Inc. All rights reserved worldwide.
2010 ShoreTel, Inc. All rights reserved worldwide.

15. Unified Communications
Extend your business with Brilliantly
Simple Communications!
Gavin Milton-White
Country Manager ANZ
© 2010 ShoreTel, Inc. All rights reserved worldwide.