1) IBM offers remote managed infrastructure services to help efficiently and cost-effectively monitor and manage server environments through automation and a global delivery model. 2) The services are offered flexibly in modular packages at different service levels to select the needed capabilities from monitoring to full management. 3) Leveraging IBM's global resources network allows combining local service with lower costs through process automation and a large pool of global resources.

1. Support efficient, cost-effective server management through a
scalable delivery model
IBM Remote Managed Infrastructure
Services
Delivering a comprehensive range of IT managed service arrangements may
Highlights infrastructure monitoring and management require the adoption of new equipment
services or IT standards, you can enjoy the ben-
■ Offers flexible, modular service
To stay competitive in today’s fast- efits of our remote managed infrastruc-
packages to help improve oper-
paced global marketplace, your busi- ture services without transforming your
ational efficiency
ness must be able to rapidly respond to existing infrastructure.
continually changing demands. But with
■ Helps reduce costs through
little time to carefully architect your IT Offering service flexibility to enhance
automation and global delivery
infrastructure, you can experience operational efficiency
rapid, unplanned growth—creating a In the past, businesses seeking a full
■ Enhances customer satisfaction
disparate IT environment that is com- suite of services have often had to
with high-performing, secure
plex, expensive and difficult to manage. engage multiple solution providers—
systems
adding complexity instead of reducing
IBM Remote Managed Infrastructure it. Our remote managed infrastructure
Services is a scalable, configurable services can provide you with all the
suite of services to help you administer capabilities you need, from a single
your server environment more efficiently source, on an as-needed basis.
and cost-effectively—on your own
premises or from an IBM facility. We offer these services in flexible,
IBM uses a hybrid delivery approach of modular packages, allowing you to
leveraging global resource cost advan- select and pay for just what you need.
tages while maintaining the local pres- Our three customizable service levels
ence you require. Our services range include:
from selective out-tasking to compre-
hensive management solutions, includ- ● Bronze—helps manage your
ing monitoring and management for environments
servers, storage, network and middle- ● Silver—manages your environments
ware. We also support leading vendors for you
that provide high availability products ● Gold—incorporates advanced man-
to optimize your IT and information agement and reporting capabilities
infrastructure. And while traditional

2. Depending on the service level you ensure that they are configured, man- © Copyright IBM Corporation 2009
IBM Global Services
select, the primary components of the aged and used in accordance with
Route 100
service can include monitoring or man- security compliance criteria based on Somers, NY 10589 U.S.A.
agement of servers, middleware, stor- the International Organization for Produced in the United States of America
October 2009
age, databases and networks, event Standardization (ISO) 27002 Security All Rights Reserved
management, advanced performance Standard. IBM, the IBM logo, ibm.com and AIX are
and capacity management, detailed trademarks or registered trademarks of
International Business Machines Corporation in
reporting and other enhanced The services also include monitoring the United States, other countries, or both. If
capabilities. that proactively detects infrastructure, these and other IBM trademarked terms are
marked on their first occurrence in this
service, business and security events in information with a trademark symbol (® or ™),
Leveraging the IBM global delivery model your server environment and escalates these symbols indicate U.S. registered or
common law trademarks owned by IBM at the
to help keep costs low them for swift resolution. Keeping your time this information was published. Such
IBM maintains a vast network of core systems up and running can trademarks may also be registered or common
law trademarks in other countries. A current list
service centers around the world, enable you to provide consistent, unin- of IBM trademarks is available on the Web at
enabling us to combine the conven- terrupted service to your customers, “Copyright and trademark information” at
ibm.com/legal/copytrade.shtml
ience and ease of local service delivery helping to boost loyalty and retention.
Microsoft and Windows are trademarks of
with the depth of an immense pool of Microsoft Corporation in the United States,
other countries, or both.
global resources. This mix of local and Why IBM?
Other company, product or service names may
global resources, along with process IBM offers a global reach that is be trademarks or service marks of others.
automation, allows us to keep costs virtually without parallel. We manage References in this publication to IBM products
or services do not imply that IBM intends to
lower and to deliver our remote man- 206,000 midrange servers running make them available in all countries in which
aged infrastructure services within a Microsoft® Windows®, HP UX, IBM operates.
The customer is responsible for ensuring
shorter, simpler engagement cycle, and IBM AIX® and other operating systems,
compliance with legal requirements. It is the
at a highly competitive price point. In and oversee 423 data centers world- customer’s sole responsibility to obtain advice of
competent legal counsel as to the identification
short, we can offer the right resources wide. We have the resources and
and interpretation of any relevant laws and
at the right time, for the right cost. expertise to deliver the highest regulatory requirements that may affect the
customer’s business and any actions the reader
quality services with predictable and
may have to take to comply with such laws.
Keeping your systems secure and available consistent results. And wherever our IBM does not provide legal advice or represent
or warrant that its services or products will
with regular health checks, scans and assets reside, we maintain our focus on
ensure that the customer is in compliance with
monitoring automation, easy solutioning and rapid any law or regulation.
With security threats multiplying rapidly, implementation.
staying on top of all your potential sys-
tem vulnerabilities is no easy task. For more information
IBM Remote Managed Infrastructure To learn more about IBM Remote
Services includes regular security health Managed Infrastructure Services,
checks, antivirus protection and proac- please contact your IBM representative,
tive scans that probe all systems con- or visit:
nected to your network infrastructure to
detect weaknesses. And IBM evaluates ibm.com/services/server
your platforms and middleware to help
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