Software Quality Df

®

IBM Software Group

IBM Quality Management:
Collaborative Test Management in Action

IBM Rational Quality Manager

© 2008 IBM Corporation

IBM Software Group | Rational software

Improving software quality: real results
Benefits of a process led, collaborative and automated approach to quality

Comprehensive test process model
- 7:1 return on system engineering investments Client Results
Integrated end-to-end technology Quality improvements
- Reduced manual test effort of 90+% ranging between 30 - 70%
Industry-based test solutions Cycle time improvements
of 20 - 50%
- 10 - 20% savings for test case and script reuse
Cost reductions of 25 - 60%
Advanced defect analysis and quality
management processes
- Defect reduction up to 69%

Source: IBM internal and external clients

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Gartner Marketscope on Application Lifecycle
Management
IBM Rational Positioned as a Clear Leader in this Expanding Segment

“IBM is one of the few vendors with credible
offerings in almost all the requirements of ALM”

“IBM Rational is one of the first vendors to
tell a story about integrating across the lifecycle”

“Jazz is a solid architectural foundation for
further innovation”

We rate IBM as a Strong Positive because of its
current market strengths and breadth of portfolio”


Gartner Marketscope on Quality Management

“The most complete coverage throughout ALM and
associated development tasks.”

“Eclipse pays off for IBM is that the tools have been
adopted not only by end users but also by other
companies as a baseline development technology.”

“process support, combined with the integrated tools
and collaboration support, position IBM well for
organizations that want integration between business
models, requirements and quality activities.”


Focus on quality early
Late defect discovery exponentially increases repair costs

An IBM & Gartner “rule of thumb” for the relative costs to fix defects
1.0
Lost revenue for each Model the
hour of downtime Business Define
Requirements
ranges from $89K to
$4.5M1 Optimize
Analyze
& Design
1.5
100
Manage
Implement
Application
maintenance cost is Deploy
18.5% of total I/T Test
spending2 10
60
1 AC Market Analysis: Self-healing market June 2004
2 Source: Tivoli Marketplace Assessment, February 2004


Greater Confidence. Improved Performance.
Team based, quality driven software delivery

Quality Management Strategy

IBM Rational Quality Manager in Action

Summary

6


IBM Rational Software Delivery Platform
What we offer

Solutions to help customers achieve greater value and
performance from their investments in delivering software

In-house Outsource Packaged Systems
software vendors applications & products

Enterprise
Modernization
Change & Release Management and Transformation
Process Organizational
Governance
& Portfolio Quality Management
Management Skill Development
and Community
Architecture & Construction Implementation
Services

Integrated Requirements Management

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Predictability and Consistency in Software Delivery
Lifecycle collaboration, powered by automation to govern software quality

Collaborate Automate Report
Collaborative, continuous, Automating labor-intensive Moment by moment
and comprehensive activities reduces time-to- understanding of software
information sharing reduces market and increases quality and project
defects predictability metrics for immediate
corrective action

TEAM SERVER

8


The Jazz project
People working together to deliver great software

A major investment by IBM to
create a scalable, extensible
team collaboration
foundation.
Jazz is a project and
technology for transforming IBM’s vision of the future of
software delivery–globally
how people work together distributed, fluid and dynamic.

to deliver greater value and An evolution of the Rational
portfolio, which will evolve to
performance from their support Jazz technology over
software investments. time.

A community at Jazz.net –
where you can see Jazz-
based products being built.


An evolution of value in collaborative ALM bringing forward existing
investments and delivering new innovative capabilities

c
Existing IBM New IBM Business Partner
Offerings Offerings Offerings

offering offering offering
offering offering

offering offering
Best Practice Processes

Search and Query Security
In context
Dashboards
Team awareness Events notification collaboration

JAZZ TEAM SERVER

Open Lifecycle Service Integrations
Server Integrations
Client Integrations
Existing IBM offerings
Eclipse
Business Partner offerings
Web 2.0
Visual Studio Open source offerings

Powered by


A central hub for business-driven software quality

Mitigate business risk with collaboration IBM Rational Quality Manager

Stakeholder and team coordination
Enforceable process workflow

Improve operational efficiency with automation
Lab efficiency and asset utilization
Test coverage optimization
CONTINUOUS test plan participate
AUTOMATED context GOVERNANCE
use case distributed access dashboards
synchronize EASY HANDOFF trace LAB
Make confident decisions with effortless reporting UTILIZATION functional PERFORMANCE
security compliance

Proactive risk management
Ongoing process improvement

11





Summary

12


IBM Rational raises the bar for quality management
Scenarios that make the difference

Mitigate Business Risk Improve Operational Make Confident
Efficiency Decisions

Collaborate Automate Report
Collaborative, continuous, Automating labor-intensive Moment by moment
and comprehensive activities reduces time-to- understanding of software
information sharing reduces market and increases quality metrics for immediate
defects, improves handoff predictability and corrective action and
and increases consistency to improve release decisions addressing
customer satisfaction return on investment both business and IT needs

13


Centralized test management hub allowing full lifecycle
support across all types of testing and platforms
IBM Collaborative Application Lifecycle Management

Rational Quality Manager
Quality Dashboard

Requirements Test Management and Execution Defect
Management Management

Create Build Manage Report
Plan Tests Test Lab Results

Open Platform
Best Practice Processes

JAZZ TEAM SERVER
SAP System z, i
Java Open Lifecycle Service Integrations
.NET
Functional Security and
Testing Performance Code Compliance
Web Service
Testing Quality Quality
homegrown

14


Mitigate business risk in an environment of constant change

Mitigate Business Risk

Clearly define roles and responsibilities
Manage team activities with customized interface
Create dynamic test plans
Communicate project status efficiently

Collaborate

15


Comprehensive rich test plan
A quality contract for the entire software delivery team

Business Stakeholder
Collect and track all test data
Central location for business objectives
requirements, resources, platform and
Requirements
exit criteria to name a few

Business
Defined Responsibilities
Use Cases
Objectives Individual sections are assigned to team
Quality Asset members to clearly establish ownership
Infrastructure
Security Central hub Test Cases Goal Oriented
Mandates
QA Manager captures Project Formalized and documented exit criteria
everything that Manager
matters
Skill
Extensible
Defect Logs for quality
releases
Availability Add sections, import custom data
Keep track of changes
Project Logs
Snapshot version control to track plan
Tester history throughout the life of the project
Security Officer

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16


Comprehensive dynamic planning and updates
Process flow, not artifacts drives team activities

Other Rational Quality
Test Plans Manager Plan

Word based
Test Plan Live dynamic
documentation
Defines test process
and strategy
Defines responsibilities
Activity based versus
hierarchy
Business level reporting
against quality objectives

17
17


Collaborative and adaptive test plan management
Test plans that are easy to create and evolve with our projects

Track test plan history with
version snapshots

Individual ownership for
every section

Structured test plan with multiple
user defined sections

18


Mitigate business risk in an environment of constant change
What is needed: Comprehensive quality impact analysis beyond walls of QA with lifecycle
collaboration and process orchestration

Live update across lifecycle
assets across 4 projects
Requirement Development: Catch performance
modified with issues at code early
business stakeholder Requirement
work item
traceability Deployment: Version history
by project prevents starting
from scratch..


Out of the box requirements integration
Advanced work item analysis prevents
duplicates and duplicate efforts
Review and approvals of tasks across projects
Asset versioning with dynamic updates
Prevent scope creep
19


Improve operational efficiency
What is needed: Know what others are doing, what is expected of you.

Requirements,
Application security

Test Objectives, Case
assignment and Signoff
Test iterations

Rational Quality Manager Team event log
Enforceable process discipline
Team and individual task workflow
Easy to visualize commitments Individual Task List
Monitor asset ownership and events
Web 2.0 style access

Stay on schedule and under budget
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Automate to accelerate test creation and execution

Improve Operational
Efficiency

Run manual and automated test execution for
rapid quality cycles
Enact test coverage optimization
Streamline test lab management

Automate

21


What is needed: Integrated manual test authoring and execution

Step by step capture and
execution of manual tests

Assisted data entry and
validation for efficient
execution

Keyword support for
integrated manual and
automated testing

Rich defect capture during
execution, including
Manual Test Execution screenshot and
attachments

Track execution results and defects
from manual test efforts
22


What is needed: Test Coverage optimization

Test the right 20
800 total combinations
combinations

10 different
CPU Types

DB2 Pairwise
Oracle Optimizations
MySql
Derby

Windows XP
Win XP SP2
Win Vista Configuration awareness
SLES 10
Win 2003 Plan for test execution
across all of your
target environments

Test the right cases instead of everything.
Plan optimal execution
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What is needed: Test Lab Management

Manage
Verify that I have the resources required
to fulfill my test plan

Deploy
Deliver the configurations my
teams require for test

Optimize
Analyze patterns to minimize cost
and maximize utilization

Work smarter, save on test lab overhead,
infrastructure and duration costs
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On demand reporting for instant project status
Moment by moment grasp of project information for decision making

Make Confident
Decisions

Measure progress with extensive query,
reporting facilities and dashboard
Address needs of QA and stakeholders

Report

25


Make confident decisions
What is needed: Moment-by-moment project delivery metrics tailored by role for the right
stage coupled with trends, best practices and proven assets to accelerate decision making

2-level project planning
Iterative development

Whole team
Test asset based reuse

Rational
Quality Manager

On demand reporting for vital project Process and asset based predictive
information customizable by individual analytics

Multilevel reporting
26





Summary

27


A central hub for business-driven software quality

Mitigate business risk with collaboration IBM Rational Quality Manager

Stakeholder and team coordination
Enforceable process workflow

Improve operational efficiency with automation
Lab efficiency and asset utilization
Test coverage optimization
CONTINUOUS test plan participate
AUTOMATED context GOVERNANCE
use case distributed access dashboards
synchronize EASY HANDOFF trace LAB
Make confident decisions with effortless reporting UTILIZATION functional PERFORMANCE
security compliance

Proactive risk management
Ongoing process improvement

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®

IBM Software Group

Greater confidence and Improved Performance with
Quality Driven Software Delivery


© 2008 IBM Corporation


What You’ll See:
Collaboration around a living test plan
Automation acceleration of manual testing
Governance of quality management through rich reports

http://demos.dfw.ibm.com/view/rationalqualitymanager/

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