Relational Leadership - ICMI @ Dreamforce 2010 Handout - Bob Furniss

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Relational Leadership
Employee Engagement Equals Employee Retention!

Bob Furniss
www.bobfurniss.com
Bob@bobfurniss.com
© Copyright Touchpoint Associates, Inc 2010 – Proprietary, may not be used without permission. www.touchpointassociates.com

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A New Mantra for Leaders
Find your passion,
make time for personal growth,
praise first, coach second,
make failure a possibility,
make people a priority! (R)


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The Legacy of Leaders

“Leadership is the art of accomplishing more than
the science of management says is possible.”


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Chasing Greatness
•  Professional Leadership
–  Vision vs. Goals
–  Ability vs. Attitude
–  Motivation vs. Inspiration
–  Plans vs. Priorities


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Prioritize Your Passion
•  Work from a list
•  Set realistic goals
•  Update daily
•  Priorities matter
•  Understand your management radar


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Planning to Lead
•  There are four key areas that make up the planning
process for a frontline leader:
–  Key company issues
–  Your top priorities for the week
–  Your current projects
–  Your “to do” list


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Effective Communication
•  Great Communicators
–  Simplify the message – it is not what you say but how you say it.
–  See the person – it is not what you say but how they see it.
–  Seize the moment – it is not what you say but when you say it.
–  Show the truth – it is not what you say but how you show it.
–  See the responsive – it is not what you say but how they
respond.


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Make Meetings Meaningful – I-4

Inform
Involve
Include
Inspire

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Relational Leadership
•  We seek relationships from a very early age
•  We spend more time at work than any other
place but our home
•  Poor relationships between managers and
employees is a key factor in turnover.

© Copyright Touchpoint Associates, Inc 2010 – Proprietary, may not be used without permission. www.touchpointassociates.com 12

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Relationship Test

•  First and last name of every employee who reports to you or is
in on your team (extra credit for spelling and two levels).
•  Name of their spouse, children and/or pet.
•  Most signiﬁcant event in their professional life in the past six
months.
•  Most signiﬁcant event in their personal life in the past six
months.
•  What is their passion in life (hobby, music, writing, kids,
grandkids, boating, reading, etc.).


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Don’t Forget Positive Feedback
•  Your imbalance of daily feedback should be positive
•  Ample opportunities everyday to provide positive
encouragement
•  Be genuine
•  Share the wealth with your team members-don’t focus
it all on the superstars
•  Positive feedback can be public feedback but be careful


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Coach as a Way of Life

Calibration Coaching ©

Your Thoughts
My Thoughts
Calibration
Action


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Invest in Yourself
•  What are you reading?
•  Who is your coach and mentor?
•  Who are you mentoring?


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Commitment to Chase Greatness!

•  What three things will you do differently as a
result of this session?
•  Who will you choose to remind you and support
you to reinforce your new behaviors?


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THANK YOU !
Email - bob@bobfurniss.com
Phone - 901-230-0567
Blog @ www.bobfurniss.com
LinkedIn - search Bob Furniss
Twitter - @bobfurniss
www.bobfurniss.com

Relational Leadership - ICMI @ Dreamforce 2010 Handout - Bob Furniss

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