Topics of INSPIRE 2010

1. Sept. 5th: Opening teamwork , personal development , learning 6th

2. Sept. 6th: ING House 5th customer centricity , top employer , operational excellence , economics , trends , crisis , IPO , cross-selling , financial education , customer experience , marketing , eZonomics trust 7th

3. Sept. 7th: MBTI 6th personal preferences , understanding , teamwork , personal development , MBTI , personality , collaboration , diversity , identity , leadership , accountability , empathy 8th

4. Sept. 8th: Retail Customer 7th 9th retail , customers , banking , customer service , marketing , operational excellence , banking simulation , balance sheet trust , Kjell Nordström

5. Sept. 9th: Change & Engagement 8th values , integrity , culture , change , career development , top employer , future , initiative , leadership , management practice , inspiring leadership , orange heroes , empathy 10th

6. Sept. 10th: Operational Excellence 9th teamwork , negotiation , strategy , operational excellence , technology , cybercrime , innovation , customer experience , collaboration 11th

7. Sept. 11th: Teambuilding outdoor 10th outdoor , teamwork , energy , collaboration , sports , coaching , fun , humour 12th

8. Sept. 12th: Peverelli & Assignment 11th teamwork , customer centricity , operational excellence , sustainable growth , customer satisfaction , customer service , i nnovation , cross-selling , Net Promoter Score , future trends 13th

9. Sept. 13th: Corporate Customer 12th corporate client , relationship management , cross-selling , negotiation , empathy 14th

10. Sept. 14th: Compliance 13th stakeholders , diversity , integrity , trust , compliance , PCM , customers , finance , financial economic crime 15th

11. Sept. 15th: Corporate Responsibility 14th volunteering , business principles , cultural diversity , stakeholders , corporate responsibility , society , career development 16th

12. Sept. 16th: Stretch Assignment 15th teamwork , customer centricity , operational excellence , sustainable growth , customer satisfaction , customer service , i nnovation , cross-selling , Net Promoter Score , future trends 17th

13. Sept. 17th: Pitch + Closing 16th All topics 18th

14. Sept. 18th: Leaving 17th farewell , social networking