The ISG Index™ provides a quarterly review of the state of the Global IT Services Market, covering both the traditional sourcing market and the fast-growing as-a-service (Infrastructure-as-a-Service and Software-as-a-Service) market. We cover data and trends for clients, service providers, analysts and the media. For more than a decade, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance.

1. Digital Drives Global Sourcing
Market to New Heights
1Q
2018
The ISG Index™ provides a quarterly review of the latest sourcing industry data and
trends for clients, service providers, analysts and the media. For more than 15
years, it has been the authoritative source for marketplace intelligence related to
outsourcing transaction structures and terms, industry adoption, geographic
prevalence and service provider performance.
isg-one.com
Global Market
Americas
EMEA
Global Forecast: 2018
20%+ As-a-Service growth expected:
30%+ growth in IaaS, ~15% growth in SaaS
Traditional Sourcing expected to grow 2%
Asia Pacific
Fastest-Growing Industry for Sourcing*
Financial Services $9.8 20%
Business Services $6.9B 10%
Manufacturing $6.8B 22%
Telecom & Media $4.3B 13%
Healthcare 31% to $3.7B
* Trailing 12 months
* New Quarterly Record
As-a-Service
$3.2B 32%
Combined Market
$6.9B* 32%
Traditional
$3.7B* 31%
IaaS
$2.3B* 38%
SaaS
$866M* 19%
ITO
$2.8B 27%
BPO
$947M 47%
* New Quarterly Record
As-a-Service
$1.02B* 78%
Combined Market
$1.5B 62%
Traditional
$463M 35%
IaaS
$894M* 92%
SaaS
$127M* 17%
ITO
$306M 4%
BPO
$157M 236%
* New Quarterly Record
As-a-Service
$1.7B* 37%
Combined Market
$3.8B 20%
Traditional
$2.1B 40%
IaaS
$1.4B 44%
SaaS
$307M 14%
ITO
$1.7B 31%
BPO
$448M 59%
Top Industries for Sourcing*
Combined market surges past previous quarterly high
to reach record $12.2B 11%
As-a-Service: $5.9B 40%
IaaS at record high: $4.6B 48%
SaaS at record high: $1.3B 18%
Traditional market: $6.3B $6%
ITO 3%, BPO 14%
Record 470contracts signed