The ISG Index™ provides a quarterly review of the latest sourcing industry data and trends for clients, service providers, analysts and the media. For more than a decade, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance.

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The ISG Index™ provides a quarterly review of the latest sourcing industry data and trends forThe ISG Index™ provides a quarterly review of the latest sourcing industry data and trends for
ISG Expands Coverage
of Global Sourcing Market
Growing As-a-Service Segment Now Featured in ISG Index™
AS-A-SERVICE GROWTH is ACCELERATING
as more work is automated and moved to the cloud.
AS-A-SERVICE GROWTH is ACCELERATING
as more work is automated and moved to the cloud.
Global Market
HOT INDUSTRY : MANUFACTURINGCombined ACV
$
8.7B 19%
As-a-Service ACV
$
3.4B 48%
AS-A-SERVICE SHARE OF
COMBINED MARKET HAS
NEARLY DOUBLED IN THE
LAST TWO YEARS
Combined* Market
$
16.6B 10%
As-a-Service
$
5.5B 44%
$
11.1B 1%
Combined* Market
$
7.9B 2%
As-a-Service
$
2.8B 45%
$
5.1B 17%
2Q16 ACV 1H16 ACV
Combined ACV
$
6.1B (even with PY)
As-a-Service ACV
$
1.3B 36%
As-a-Service ACV
$
0.8B 38%
AMERICAS
EMEA
ASIA PACIFIC
Combined ACV
$
1.8B 7%
Regional Market 1H
HOT INDUSTRIES : MANUFACTURING, RETAIL
HOT INDUSTRIES : MANUFACTURING, TELECOM
Global Forecast for 2016
*ACV: Annual Contract Value
As-a-Service Market
Factoring in As-a-Service,
2016 ACV likely to be up
high single-digits
to be down YOY on tough
2H comparison
$8.3
$1.7
$2.8$2.8
$6.6
20%
36%
$5.1
$7.9
2Q16 ACV*1Q14 ACV*