The ISG Index™ provides a quarterly review of the latest industry data and trends for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media. For more than 15 years, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance. The ISG Index™ also includes coverage of the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation. ISG provides ongoing analysis of automation and other digital technologies in its quarterly ISG Index™ presentations.

1. 1
2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
Global Sourcing and
As-a-Service Market Insights
SECOND QUARTER 2019
Hosted by:
Sami Badri of Credit Suisse
July 10, 2019
ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
Proprietary and Confidential. No part of this document may be reproduced in any form or
by any electronic or mechanical means, including information storage and retrieval devices
or systems, without prior written permission from Information Services Group, Inc.

2. 2
2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
Welcome
to the 67th Quarterly
Steve Hall
Partner &
President ISG
Esteban Herrera
Partner &
Global Leader
ISG Research
Stanton Jones
Director &
Principal Analyst
ISG Research
Covering the State of the Combined Managed Services
& As-a-Service Industry for the Global Commercial Market

3. 3
2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
Global Combined Market
Rose 5% Y/Y; As-a-Service ACV hit second highest
result; Managed Services dipped 3% Y/Y against a
difficult 2Q18 compare.
Americas
Up 6% Y/Y; As-a-Service surpassed 55% of Combined
Market ACV; Managed Services retreated 10% as ACV
fell under $3B level.
EMEA
Advanced 3% Y/Y; double-digit growth in As-a-Service;
Managed Services had back-to-back quarters over
$3B; Nordics, Benelux and Southern Europe
compensated for uneven results in largest markets.
Asia Pacific
Grew 6% as larger transactions pushed up Managed
Services ACV; As-a-Service growth paused due to
choppy results in China.
2Q19
ACV ($B)*
2Q Y/Y
Change
1H19
ACV ($B)*
1H19
Change
Global Commercial
Combined Market
13.7 5% 27.7 10%
By Type
Managed Services ** 7.0 -3% 14.0 0%
As-a-Service 6.7 14% 13.7 23%
By Region
Americas Combined 6.5 6% 13.4 6%
EMEA Combined 5.0 3% 10.0 12%
Asia Pacific Combined 2.2 6% 4.3 19%
Scorecard
At a Glance
** Managed Services, formerly called Traditional Sourcing, is
defined as ITO/BPO, Infrastructure, ADM and Network markets
which we’ve always reported on.
*Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase™

4. 4
2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
7.1
6.0 6.1 6.4 6.8 7.2 6.4 6.9 7.0 7.0
3.8
3.8 4.0 4.4
5.2
5.9
6.0
6.2
6.9 6.7
10.9
9.8 10.2
10.8
12.1
13.1
12.4
13.1
13.9 13.7
1Q17 2Q17 3Q17 4Q17 1Q18 2Q18 3Q18 4Q18 1Q19 2Q19
As-a-Service
Managed Services
4.8
2.8
3.1
9.9
7.9
3.3
3.2
10.9
10.1
3.6
3.1
10.9
IaaS
SaaS
BPO
ITO
1H19
1H18
1H17
Global Commercial Sector
Global Commercial Sector ACV by Function ($B)Combined Market Quarterly ACV ($B)
Contracting Trends
● Activity in infrastructure renewals made up for softer
ADM results
● IaaS ACV has more than doubled since 1H17
Combined
Market ACV
10%
1H19
Managed
Services
0%
1H19
As-a-Service
Market ACV
23%
1H19

5. 5
2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
Technology Provider Standouts – GLOBAL
the
ISG15 Our Contracts Knowledgebase™ is used to determine placements based
on the annual value of commercial contracts awarded in the past 12 months.
The Big 15 The Building 15 The Breakthrough 15 The Booming 15
Revenues > $10B Revenues $3B-$10B Revenues $1B-$3B Revenues <$1B
Managed Services Market
Accenture
Atos
Capgemini
CBRE
Cognizant
DXC Technology
IBM Global Services
Infosys
NTT Data*
TCS
Amdocs
Bechtle
Concentrix*
Conduent
First Data
Genpact
HCL
Tech Mahindra
T-Systems*
Wipro
Altran
Atento*
Axians*
Diebold Nixdorf
EPAM Systems*
JLL
LTI
Mphasis
Sutherland
Global Services
TTEC
Unisys
Virtusa*
Webhelp*
ChinaSoft*
Ensono*
Mindtree
Posco ICT
Reply SpA*
Startek*
WNS
Zensar Technologies
As-a-Service Market
Amazon Web Services
Google
Microsoft
Salesforce
Adobe Systems
Equinix
ServiceNow*
SS&C Technologies*
United Internet
Autodesk
Digital Realty
Atlassian
CyrusOne
DocuSign*
IPSoft
OVH
Peak 10
Proofpoint
* New to leaderboard in 2Q19 Providers in alphabetical order; no rankings implied. Revenues sourced from D&B and individual company financial fillings.

6. 6
2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
2.9 2.5
3.7 3.4 3.8
3.1 3.1
3.6 3.2 2.8
2.2
2.1
2.2 2.3
2.7
3.0 3.1
3.3 3.7
3.7
5.0
4.6
5.9 5.7
6.5
6.1 6.2
6.9 6.9
6.5
1Q17 2Q17 3Q17 4Q17 1Q18 2Q18 3Q18 4Q18 1Q19 2Q19
As-a-Service
Managed Services
2.5
1.7
1.0
4.4
3.7
2.1
1.8
5.2
5.2
2.2
1.7
4.3
IaaS
SaaS
BPO
ITO
1H19
1H18
1H17
Americas Commercial Sector
Americas Commercial Sector ACV by Function ($B)
Contracting Trends
● Managed Services fell below $3B in ACV for the first time
since 2017
● Mirroring market segments: Decrease in ITO ACV more
than offset by increase in IaaS ACV
Combined
Market ACV
-13%
1H19
Managed
Services
As-a-Service
Market ACV
28%
1H19
6%
1H19
Combined Market Quarterly ACV ($B)

7. 7
2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
0.36
0.69 0.78
0.61 0.47
0.84
0.47
0.72 0.63
0.97
0.62
0.70
0.76
0.84 1.02
1.27
1.24
1.30 1.41
1.27
0.98
1.39
1.54
1.45 1.49
2.11
1.71
2.02 2.04
2.24
1Q17 2Q17 3Q17 4Q17 1Q18 2Q18 3Q18 4Q18 1Q19 2Q19
As-a-Service
Managed Services
1.03
0.29
0.20
0.86
1.95
0.34
0.25
1.07
2.28
0.40
0.28
1.32
IaaS
SaaS
BPO
ITO
1H19
1H18
1H17
Combined
Market ACV
19%
1H19
Managed
Services
22%
1H19
As-a-Service
Market ACV
17%
1H19
Asia Pacific Commercial Sector
Asia Pacific Commercial Sector ACV by Type ($B)Combined Market Quarterly ACV ($B)
Contracting Trends
● Managed Services had best quarter since 2014 due to
uptick in larger awards over $20M in ACV
● As-a-Service pulled back sequentially due to some uneven
activity in China

8. 8
2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
3.8
2.8
1.6
2.4 2.6
3.2
2.8 2.5
3.2 3.2
1.0
1.0
1.1
1.3
1.5
1.6
1.7
1.7
1.8 1.8
4.9
3.8
2.7
3.6
4.0
4.9
4.5
4.2
5.0 5.0
1Q17 2Q17 3Q17 4Q17 1Q18 2Q18 3Q18 4Q18 1Q19 2Q19
As-a-Service
Managed Services
1.3
0.8
1.9
4.7
2.2
0.9
1.1
4.7
2.7
1.0
1.1
5.2
IaaS
SaaS
BPO
ITO
1H19
1H18
1H17
Combined
Market ACV
12%
1H19
Managed
Services
10%
1H19
As-a-Service
Market ACV
17%
1H19
EMEA Commercial Sector
EMEA Commercial Sector ACV by Type ($B)Combined Market Quarterly ACV ($B)
Contracting Trends
● Managed Services posts two consecutive $3B quarter
for the first time since 2015
● Infrastructure is transitioning to become the digital
foundation of enterprise businesses

9. 9
2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
Combined Market
Managed Services
As-a-Service
Americas
EMEA
Asia Pacific
Financial
Services
Healthcare
& Pharma
Business
Services
Energy
Telecom
& Media
Retail & Consumer
Packaged Goods
Travel, Transport
& Leisure
Manufacturing
1H 2019
Some industries are further along on their digital journey than others. In BFSI, we continue to observe
strong growth in digital banking, cybersecurity asset management, FinTech, and card payment and processing.
$3.1B ACV$4.6B ACV $1.8B ACV $6.1B ACV $2.5B ACV $4.3B ACV $2.7B ACV $2.6B ACV
0%
17%
22%
17%
18%
13%
5%
26%
7%
36%
23%
3%
11%
5%
21%
29%
24%
9%
55%
32%
25%
22%
24%
106%
20%
12%
3%
40%
35%
13%
31%
27%
12%
38% 27%
-11% -28%
-4% -14%
-15%
-19% -26% -1% -1%
-15% -5%
-20%
-21%
Global Commercial Sector Industry Award Trends

10. 10
2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
Stanton Jones
Director &
Principal Analyst
ISG Research
Insider
2Q19 ISG Index™ Inside Track from
What Happened to
the Billion-Dollar Deal?
If you had a 10-year, $1 billion deal, what
does that look like as it gets re-constituted
as a public cloud or hybrid cloud deal?
And does the incumbent have a chance to
pick up the new piece of business?
ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
Proprietary and Confidential. No part of this document may be reproduced in any form or
by any electronic or mechanical means, including information storage and retrieval devices
or systems, without prior written permission from Information Services Group, Inc.

11. 11
2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
Market Segments Are
Synthesized...Not Binary
Overall Market Is
Expanding For Providers
Enterprises Are
Consuming Both Together
Combination of Market Segments Have Evolved Into a New Paradigm
But Only for Those That Can
Operate in Both Paradigms
As-a-Service $250B
Estimated
Growth in 2019
~20+%
IT/BPM Services $1.2T
Estimated
Growth in 2019
3.5%

12. 12
2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
The Billion-Dollar Deal Through the Years
Average ACV ($M) $32
5Contract
Duration (years)
$20
4.25
$15
3.25
Generation 1 Generation 2 Generation 3
Average
Number of
$1B Deals Signed
Per Year
19
Average
Number of
$1B Deals Signed
Per Year
14
Average
Number of
$1B Deals Signed
Per Year
8
Broader Market Averages for Managed Services Transactions
1999-2006 2007-2014 2015-2018

13. 13
2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
This Is Not Your Father’s Outsourcing Deal!
Generation 1: 1999-2006
10-Year $1 Billion Deal
Cost Savings
~15-20%
One Throat to Choke
Asset Transfer
Keep the Lights on
Generation 2: 2007-2014
7-Year $700 Million Deal
Best of Breed
Labor Arbitrage
Cost Reduction & Process Excellence
Cost Savings
~25-30%
Multiple Providers, Multiple Buyers
Cloud, Automation, Agile
Faster Growth & Increased Speed
Cost Savings
~30-35%
Generation 3: 2015-2018
25% More Spend

14. 14
2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
Clients and Providers – A Shared Vision for the Future
Shared Risk and Reward
for Continuous Innovations
Incent Cost Variability
and Rapid Movement to the Cloud
Demand Significant Levels
of Automation Analytics
Sustain Agile Development, Flexible Demand, and
Accelerate Development of New Digital Products
1
2
3

15. 15
2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
2Q 2019 ISG Index – Summary and Outlook
Summary Outlook
Global Macro Perspective
Market is in a more neutral position versus six-months
ago. Technology spending sentiment remains positive
in the near term.
Combined Market
Double-digit growth year to date with flat award trends in
Managed Services offset by 20%+ growth in As-a-Service.
Regional Observations
Each region was up in 1H19 by varying degrees, with
Asia Pacific growing at the fastest pace.
Both Asia Pacific and EMEA saw double digit increases
in Managed Services while the Americas fell back 13%.
As-a-Service is growing fastest in the Americas, surpassing
50% of Combined Market ACV for the first time.
As-a-Service Market Forecast
Slightly more optimistic view of SaaS while
factoring in uncertainty in the IaaS market
that may impact China and the Asia Pacific
region.
Services Market Forecast
Forecast raised by 30 basis points; closely
monitoring negative commentary from the
largest firms in the sector as that could
represent downside to forecast.
3.5%
2019e
22%
2019e

16. 16
2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
Want to Ask a Question?
1. Click the "Listen by Phone“ button.
2. The phone number and passcode will appear,
and the web streaming to your computer will
be automatically muted.
3. After you dial in, the operator will ask you for
your name and company.
4. Now press *1 to be added to the queue.
Your
Webcast Screen
2Q
19
Global
ISG IndexTM
Listen by Phone

17. 17
2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
Like to Learn More?
Steven Hall
President, ISG EMEA and
Partner, ISG Digital Services
+44 7384 259676
steven.hall@isg-one.com
Stanton Jones
Director, Principal Analyst
ISG Research
+1 281 795 2636
stanton.jones@isg-one.com
Esteban Herrera
Partner, Global Leader
ISG Research
+1 972 730 1749
esteban.herrera@isg-one.com
Will Thoretz
Global Leader, Corporate
Communications and Brand
+1 203 517 3119
will.thoretz@isg-one.com
Denise Colgan
EMEA & AP Media Contact
+44 1737 371523
denise.colgan@isg-one.com
Paul Reynolds
Partner,
Chief Research Officer
+1 508 488 6361
paul.reynolds@isg-one.com
Thank
You
ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.

18. 18
2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
Appendix
SECOND QUARTER 2019
● Technology Provider Standouts
● 2Q/1H 2019 TCV Scorecard
ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
Proprietary and Confidential. No part of this document may be reproduced in any form or
by any electronic or mechanical means, including information storage and retrieval devices
or systems, without prior written permission from Information Services Group, Inc.

19. 19
2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
Technology Provider Standouts – AMERICAS
the
ISG15 Our Contracts Knowledgebase™ is used to determine placements based
on the annual value of commercial contracts awarded in the past 12 months.
The Big 15 The Building 15 The Breakthrough 15 The Booming 15
Revenues > $10B Revenues $3B-$10B Revenues $1B-$3B Revenues <$1B
Managed Services Market
Accenture
BONY Mellon
Capgemini
CBRE
Cognizant
DXC Technology
IBM Global Services
Infosys
NTT DATA
TCS
Concentrix
Conduent
First Data/Fiserv
FIS Global
Genpact
HCL
OptumInsight
Tech Mahindra
Wipro
Atento*
Diebold Nixdorf
EPAM Systems*
InnerWorkings
JLL*
LTI
Mphasis
Sitel*
Sykes*
TTEC
Unisys
Virtusa*
Birlasoft*
CSG Systems*
Ensono*
EXL
Mindtree
Startek
WNS Global Services
Zensar Technologies
As-a-Service Market
Amazon
Web Services
Google
Microsoft
Salesforce
SAP*
Adobe Systems
Equinix
Iron Mountain
ServiceNow*
SS&C Technologies*
Workday*
Autodesk
Digital Realty
Dropbox*
Blackbaud
CyrusOne
IPSoft
Paycom
Peak 10*
Proofpoint
RingCentral
* New to leaderboard in 2Q19 Providers in alphabetical order; no rankings implied. Revenues sourced from D&B and individual company financial fillings.

20. 20
2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
Technology Provider Standouts – EMEA
the
ISG15 Our Contracts Knowledgebase™ is used to determine placements based
on the annual value of commercial contracts awarded in the past 12 months.
The Big 15 The Building 15 The Breakthrough 15 The Booming 15
Revenues > $10B Revenues $3B-$10B Revenues $1B-$3B Revenues <$1B
Managed Services Market
Accenture
Atos
BT
Capgemini
CBRE
Cognizant
DXC Technology
IBM Global Services
Infosys
ISS Global A/S
TCS
Alight Solutions*
Bechtle
Computacenter*
HCL
Kuehne & Nagel
Orange Business
Services
SopraSteria
Tech Mahindra
Teleperformance
T-Systems*
Wipro
Alten
Altran
Asseco*
Axians
Cancom
Diebold Nixdorf
EVRY ASA
Fiducia IT AG*
Finanz Informatik*
GFI Informatique
JLL
Tieto
Unisys
Webhelp
Adesso AG
Allgeier SE
Comarch
Comparex
Datagroup AG
Devoteam
Mindtree
NNIT A/S
QIWI
QuEST Global
Reply SpA
SVA System Vertrieb
Alexander GmbH
WNS
As-a-Service Market
Amazon Web Services
Google
Microsoft
SAP
Adobe Systems
Equinix
SS&C Technologies*
United Internet
Autodesk
Interxion
OVH
* New to leaderboard in 2Q19 Providers in alphabetical order; no rankings implied. Revenues sourced from D&B and individual company financial fillings.

21. 21
2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
Technology Provider Standouts – ASIA PACIFIC
the
ISG15 Our Contracts Knowledgebase™ is used to determine placements based
on the annual value of commercial contracts awarded in the past 12 months.
The Big 15 The Building 15 The Breakthrough 15 The Booming 15
Revenues > $10B Revenues $3B-$10B Revenues $1B-$3B Revenues <$1B
Managed Services Market
Accenture
CBRE*
Cognizant
DXC Technology
Fujitsu
Hitachi
IBM Global Services
Infosys
NTT Data
TCS
Amdocs
Genpact
HCL
ITOCHU
Techno-Solutions
Nomura Research
Institute
Sabre*
Samsung SDS
Sodexo*
Tech Mahindra
Telstra
TIS Intec*
Wipro Limited
Diebold Nixdorf
Digital China
JLL
Konica Minolta
Mphasis
Nihon Unisys
NS Solutions
SCSK
Sutherland
Global Services
transcosmos
Unisys
WEX*
Beyondsoft
ChinaSoft
Fuji Soft*
Hyundai Information
Technology*
Neusoft
PLDT*
Posco ICT
Relia
Shinsegae I&C
Taiji Computer
WNS*
As-a-Service Market
Alibaba
Amazon
Web Services
Google
Microsoft
Tencent
Adobe Systems
Equinix
ServiceNow*
Autodesk
PTC
Sage
Atlassian
Kingdee
Veeva Systems*
Xero
* New to leaderboard in 2Q19 Providers in alphabetical order; no rankings implied. Revenues sourced from D&B and individual company financial fillings.

22. 22
2Q19 ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved.
2Q/1H 2019 TCV Scorecard
The ISG Index has moved to TCV as the primary measure of the broader market.
We will continue to provide a high-level TCV view of the market via a scorecard analysis.
2Q19
TCV ($B)*
2Q Year-to-Year
Change
1H19
TCV ($B)*
Year-to-Year
Change
Global Commercial Combined Market 33.4 6% 65.2 0%
By Type
Managed Services 23.0 -3% 44.4 -7%
As-a-Service 10.4 3% 20.8 18%
ITO 17.0 14% 33.9 -4%
BPO 5.9 -2% 10.5 -16%
IaaS 4.9 18% 10.1 28%
SaaS 5.5 14% 10.7 9%
By Region
Americas Combined 14.9 9% 28.5 -10%
EMEA Combined 13.5 -3% 27.5 3%
Asia Pacific Combined 4.9 30% 9.2 31%
Scorecard
*Contracts with TCV ≥ $25M from the ISG Contracts Knowledgebase™

23. isg-one.com
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and
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