The ISG Index™ is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry. For 73 consecutive quarters, it has detailed the latest industry data and trends for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media. The ISG Index™ also includes coverage of the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation. ISG provides ongoing analysis of automation and other digital technologies in its quarterly ISG Index™ presentations.

1. The ISG Index™ is recognized as the authoritative source for marketplace
intelligence on the global technology and business services industry. For 72
consecutive quarters, it has detailed the latest industry data and trends for
financial analysts, enterprise buyers, software and service providers, law firms,
universities and the media.
isg-one.com
3Q
2020Global Sourcing Industry Slowly
Recovering From COVID-19 Downturn
IaaS
$3.0B 15%
SaaS
$1.4B 8%
Global Market
AMERICAS
EMEA
Global Forecast: 2020
ASIA PACIFIC
* New Quarterly Record
As-a-Service
$4.4B 13%
Combined Market
$8.0B*
3%
Managed Services
$3.6B 7%
ITO
$2.6B 20%
BPO
$1.0B 55%
* New Quarterly Record
As-a-Service
$1.6B 6%
Combined Market
$2.0B 10%
Managed Services
$338M 48%
* New Quarterly Record
As-a-Service
$2.0B 9%
Combined Market
$4.6B 9%
Managed Services
$2.6B 10%
Combined market of $14.6B 3%
on growth in cloud-based services
Although rebounding from Q2 slump, compared with 2019 ...
Managed Services: $6.6B 5%
ITO: $5.0B 7%
BPO: $1.6B 1%
Although flat with the prior quarter, compared with 2019 ...
As-a-Service: $8.0B 10.5%
IaaS: $5.9B 14%
SaaS: $2.1B 2%
IaaS
$1.5B 16%
SaaS
$508M 7%
ITO
$2.1B 36%
BPO
$495M 40%
IaaS
$1.4B 8%
SaaS
$222M 8%
ITO
$277M 50%
BPO
$61M 32%
Managed Services 6%
(vs. previous forecast of -7.5% )
As-a-Service 15.5%
(vs. previous forecast of +11% )
As COVID-19 still impacts the market, ISG is forecasting for the full year ...
Fastest-Growing Industry for Sourcing*
Financial Services: $9.1B 6%
Business Services: $8.3B 12%
Manufacturing: $6.5B 1%
Retail & CPG: $5.4B 11%
Energy: 14% to $1.8B
* 2020 YTD
Top Industries for Sourcing (By ACV)*
* New Quarterly Record