4. Service Manager
București
19 oct 2013
• Introduction
• Automation
• Self Service
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5. System Center Service Manager 2012 R2
AUTOMATION
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6. Why Automate?
București
19 oct 2013
• To enable application owner agility
with IT retaining control
• To standardize what the IT can offer to its users
• To customize and standardize what users can
request
• To make the process of service delivery faster
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7. System Center Service Manager 2012 R2
SELF-SERVICE
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9. Building a Service Catalog
Service
Offerings:
IT service
that is
being
delivered
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București
19 oct 2013
10. Building a Service Catalog
Request
Offerings:
IT enables
unit users
to request
in the
service
catalog
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București
19 oct 2013
11. Building a Service Catalog
București
19 oct 2013
• Service request Template: create request
offerings for services that IT will deploy
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12. Building a Service Catalog
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București
19 oct 2013
13. Building a Service Catalog
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București
19 oct 2013
14. Delivering a service end-to-end
București
19 oct 2013
Service Offerings
Work Item used to identify and
classify standard IT services
Contains one or more
request offerings
Request Offerings
Offering created by IT service
provider that consumers request
using the service catalog
Templates
Minimize data entry by
providing default values
The Service Catalog
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17. System Center 2012 R2 Configuration Manager
INTRODUCTION
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18. SCCM 2012 R2 – the scope
București
19 oct 2013
• Keep software up-to-date
• Set security policies
• Monitor status while giving your users access
to preferred applications from the devices
they choose
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19. Capabilities
•
•
•
•
•
•
•
•
•
•
•
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București
19 oct 2013
Application delivery
Device management
Virtual desktop management
Endpoint Protection
Compliance and settings management
Software update management
Power management
Operating system deployment
Client health and monitoring
Asset intelligence
Inventory
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20. Application delivery
București
19 oct 2013
• Allows administrators to create one
application that can be delivered to all of a
user’s devices.
• It evaluates device and network capabilities
and optimizes delivery, whether through a
local installation, streaming through App-V,
or via a presentation server such as the
Remote Desktop Services RemoteApp
capability or Citrix XenApp.
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21. Device management
București
19 oct 2013
• Integration with Windows Intune provides a
single administrative console for managing
policies and comprehensive asset and
compliance reporting across PCs as well as
mobile devices, including Windows RT,
Windows Phone 8, iOS, and Android.
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22. Virtual desktop management
București
19 oct 2013
• Configuration Manager reduces the
complexity and cost of implementing virtual
environments by providing a single, unified
tool to manage all your client desktops, thin
clients, mobile devices, and virtual desktops.
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23. Endpoint Protection
București
19 oct 2013
• Configuration Manager serves as the
infrastructure for Microsoft System Center
2012 R2 Endpoint Protection. It delivers a
single solution for malware protection,
identification, and remediation of
vulnerabilities, while giving visibility into noncompliant systems.
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24. Compliance and settings management
București
19 oct 2013
• You can create a baseline for “desired
configuration state” and ensure that all user
devices comply through auto remediation or
alerts. Configuration Manager also integrates
with Microsoft System Center Service
Manager to automatically create incidents on
baseline drift.
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25. Software update management
București
19 oct 2013
• Configuration Manager simplifies the
complex task of delivering and managing
updates to IT systems across the enterprise.
IT administrators can deliver updates of
Microsoft products, third-party applications,
hardware drivers, and system BIOS to a
variety of devices, including desktops,
laptops, servers, and mobile devices.
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26. Power management
București
19 oct 2013
• Get more out of your energy-saving
hardware with a comprehensive set of
centralized client power management tools.
Configuration Manager works with the
capabilities built into your Windows
operating system to help you optimize power
settings at a granular level.
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27. Operating system deployment
București
19 oct 2013
• Configuration Manager distributes operating
systems to physical desktops, servers,
laptops, and mobile devices across enterprise
networks and eliminates the inefficiencies
and errors associated with manually installing
applications.
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28. Client health and monitoring
București
19 oct 2013
• Configuration Manager distributes operating
systems to physical desktops, servers,
laptops, and mobile devices across enterprise
networks and eliminates the inefficiencies
and errors associated with manually installing
applications.
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29. Asset intelligence
București
19 oct 2013
• Administrators can have continuous visibility
into hardware and software assets and usage.
Asset Intelligence translates inventory data
into information, providing rich reports that
help administrators with software purchasing
decisions, upgrade plans, and license
reporting
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30. Inventory
București
19 oct 2013
• Configuration Manager can inventory
hardware and software in your organization
to help give you a view into what resources
you have. The new release helps you enable
custom hardware inventory more easily and
lets you extend the inventory schema.
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33. Network Monitoring
București
19 oct 2013
• Previous OpsMgr used Simple Network
Management Protocol (SNMP) pings to the
devices to see if they were available.
• In 2012, OpsMgr now discovers the devices,
figures out each device’s properties, and
provides a lot more in-depth monitoring of
various different network devices.
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35. Dashboards
București
19 oct 2013
• Operations Manager can aggregate the data
and show it in a visually rich experience. You
can also compose and customize dashboards
out of the box. These dashboards can be
viewed in a browser, or can be hosted in
Microsoft SharePoint sites.
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39. Topology Simplification
București
19 oct 2013
• Microsoft made significant design changes in
Operations Manager to support scalability
and high availability
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