Introducing freeIT - a free monitoring solution for small and medium sized businesses. Gain insight as to how your computer network is running and maximize the security, stability, and reliability of your systems.

1. ITworks announces freeIT – an entry level managed services offering for the small to medium sized business.
Our primary focus for our clients can be categorized into three main groups: Security, Stability and Reliability. It is our experience that if
each of these categories are not properly maintained as a whole, it will result in a computer, server, or network that has mystery issues
and is susceptible to being down or
marginally useable.
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PO Box 13023 Fairlawn, OH 44334 // (330) 247-2471 // info@ITworksLLC.net // http://www.ITworksLLC.net

2. By Definition & Objective
1. Security
a. Definition: freedom from danger, risk, etc.; safety.
b. Objective: The objective of computer and network systems security includes protection of information and property from
theft and corruption, while allowing the information and property to remain accessible and productive to its intended
users.
2. Stability
a. Definition: resistance to change, especially sudden change or deterioration; permanence.
b. Objective: The objective of computer and network systems stability includes keeping functional the key processes &
services related to hardware, applications and operating systems which will most likely maintain a firm, dependable as
well as useable computer & network system with little to no fluctuation.
3. Reliability
a. Definition: An attribute of any system that consistently produces the same results, preferably meeting or exceeding its
specifications.
b. Objective: The objective of computer & network systems reliability includes keeping capacities and age of the
equipment in check and within reasonable thresholds which is essential to thwarting hardware or capacity failures in a
production environment.
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PO Box 13023 Fairlawn, OH 44334 // (330) 247-2471 // info@ITworksLLC.net // http://www.ITworksLLC.net

3. Alerts by Category
This list represents a subset of the available monitoring alerts that are managed with our freeIT service. These items can be alerted at
NO charge for your company.
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PO Box 13023 Fairlawn, OH 44334 // (330) 247-2471 // info@ITworksLLC.net // http://www.ITworksLLC.net

4. Alert Definitions
Categories
Security Related Issue
Reliability Related Issue
Stability Related Issue
Monitor Name Frequency Brief Explanation
AV - Disabled Daily Antivirus software detected but is showing disabled
AV - Out of Date Daily Antivirus software is out of date by more than 21 days
AV - Software Missing Daily No Functional Antivirus software detected on system
Bad Process Detected Daily Bad system processes are normally related to spyware and Malware
Drive - Fragmentation Daily Hard Drive fragmentation greater than 15% adversely effects system performance
Drive- Free Space Daily Hard Drive free space less than 10% adversely effects system performance
Drive - NTFS Errors Every 2 Days Errors recorded that indicate a hard drive has issues and needs to be checked prior to failure
EV- Critical Daily Windows System Event Log monitoring that indicates a critical issue exists
EV- Reoccurring Critical Every 3 Days Single System Events that have occurred more than 85 times on the system within the last 3 days
EV - Time Sync Errors Every 7 Days Errors reported by the Windows Time Sync process that is used to keep computer time correct
Excessive Alerts Detected Every 5 Days Windows Events that exceeded 25 occurrence in a 5 minute period
Hardware Changes Detected Every 2 Days Changes in system Hardware indicate someone has been attaching devices to the computer or changing the configuration
Perf - 90% Plus Avg CPU Daily The system CPU has exceeded 90% of its total capacity during the last 7 days - an upgrade may be in order
Perf - Low Memory Daily Less than 15% of the total memory was available indicating the system needs more memory or less activities need to be done at once
TCP - Duplicate IP in Network Every 3 Days A duplicate address was used on the network which causes conflicts
TCP- Suspicious Ports Daily A known bad port on the system has been accessed by a process. This is usually malware, spyware or a virus
Updates - Failed Automatic Every 3 Days Windows Update has failed to install a required patch
Updates- Missing Service Pack Every 7 Days Your system is missing a Critical Windows Service Pack installation and is vulnerable
Updates - Out of Date Daily Your system is missing Windows Updates and needs to be updated for security, stability and reliability
Windows Startup Overloaded Daily Windows starts up with more than 18 programs running in the background which leads to slow performance
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PO Box 13023 Fairlawn, OH 44334 // (330) 247-2471 // info@ITworksLLC.net // http://www.ITworksLLC.net

5. Frequently Asked Questions
Q: How can you offer monitoring for free?
A: ITworks uses a monitoring tool called Labtech. While it’s true that software like this has costs, our goal is to maximize the usage of the
licensing we’re already paying for.
Q: So you don’t charge any companies for monitoring?
A: We do! It’s safe to say that any business is designed to make money. Our free monitoring will give you a nice look into how your
network is operating, while our Fully Managed Care solution offers more monitors, faster alerts, and best of all – we get the alerts
instead of you and just fix things automatically at no extra charge.
Q: Oh, so instead of paying you for monitoring you’re going to ding us for every little support request?
A: We don’t perform any work unless you specifically request us to do so and can even give you an estimate on time and cost before
you give us the green light. Our rates are below the average for IT consulting companies in the area, so we’re confident that you’ll get
the best support for the best rate working with us. And if you decide you want to look at other support options like Fully Managed Care
we can do that at any time, all of our contracts are month-to-month.
Q: What level of service will you guarantee me with this free monitoring solution?
A: We get back to all of our clients in a timely fashion, as quickly as possible. Our freeIT solution includes best effort support. We are
unable to guarantee a time frame on a response, because our Fully Managed Care clients are paying for a premium response time on
their issues. Typically we will get back to you within an hour or two, and will work with you to schedule remediation or sometimes just fix
the problem right then and there.
Q: What are the payment terms for work performed?
A: We invoice our clients on the first (1) and fifteenth (15) of each month; however the dates we invoice are always subject to change.
We recommend keeping a credit card on file with ITworks for automatic payment, but we also accept checks through Intuit Payment
Network, as well as check by mail. Payments are due upon receipt of invoice.
Q: You mentioned that we have to pay for any work performed. What are your hourly rates?
A: Our typical hourly rates are listed on the next page, in an easy to understand table.
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PO Box 13023 Fairlawn, OH 44334 // (330) 247-2471 // info@ITworksLLC.net // http://www.ITworksLLC.net

6. Labor Rates
Hourly Minimum
Labor
Rate Hours
Remote Management
8:00 am – 5:00 pm M-F $85.00 0
Except Holidays
On-Site
8:00 am – 5:00 pm M-F $85.00 1
Except Holidays
Off Peak Remote
5:01 pm – 7:59 am M-F
$150.00 0
All Day Saturday and Sunday
Holidays
Off Peak On-Site
5:01 pm – 7:59 am M-F
$150.00 2
All Day Saturday and Sunday
Holidays
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PO Box 13023 Fairlawn, OH 44334 // (330) 247-2471 // info@ITworksLLC.net // http://www.ITworksLLC.net