12. What are the consequences of failing?Why didn’t you test?
Learning is your agenda, not I.T’s. Why should
they help?
13. The concept is yours to understand. The nuts and
bolts… They are someone else’s.
14. The site runs slowly
Where are
you?What time is
it?
What were you trying to
do?
What else were you doing
at the same time?
15. Potential reasons
Bad connection at location
Peak time traffic
Only so much it can
handle
You shouldn't do too much
at once
“yeah it’s
because they
are on the
VPN on the
network from
home”
“we
exceeded our
maximum
bandwidth”
“The Citrix
servers need to
be upgraded
before we
can…”
16. Where is the slowdown
“We have a
100MB
connection to
the internet”
17. Network - the thing that
links computers
Filter - only allow people
to see certain stuff at work
Proxy cache - we save the
internet so it runs faster
Firewall - keep our
computers safe from attack
18. Being in control isn't always about running the show.
Sometimes it’s simply asking pertinent questions.
19. I’m not mad at you… I just don’t get a lot of good news.
20. My progress didn’t save
What course was it?
Where were
you?
Did you get a warning
about the internet?
What else were you doing
at the same time?
Were you rushing through
hoping it would end soon?
21. Potential reasons
The course has not been
built correctly
The internet where they
are is bad
It was left sitting for a long
time
Not paying attention to the
slides
24. Not just a solution for bad internet
Identify knowledge gaps
Penalise learners
Global question banks
Re-assess and compare
knowledge gain/loss
Adapt learning pathway
based on responses/scores
25. The learning isn’t relevant
Why are you asking them
to do it?
What is the content?
Did you review the
content?
What are they expected to
do with the knowledge?
Did you tell them why?
26. Your learners are adults. Treat them like adults
Build a case for learning
Make sure you follow up
on learning
Empower managers to
follow up on learning
Reward your learners in a
meaningful way
Build learning pathways
28. Here are some buzz words
SCORM - Online learning that
can work across systems
Make sure you follow up
on learning
Empower managers to
follow up on learning
Reward your learners in a
meaningful way
Build learning pathways