1. ‫ﺍﻹﺴﻼﻤﻴﺔ‬ ‫ﺍﻟﺠﺎﻤﻌــﺔ‬–‫ﻏـﺯﺓ‬
‫ﻋﻤﺎﺩﺓ‬‫ﺍﻟﺩﺭﺍﺴ‬‫ــ‬‫ﺍﻟﻌﻠﻴ‬ ‫ﺎﺕ‬‫ـــ‬‫ﺎ‬
‫ﻜﻠﻴ‬‫ـــــ‬‫ﺍﻟﺘﺠ‬ ‫ﺔ‬‫ـــــ‬‫ﺎﺭﺓ‬
‫ﻗﺴــــﻡ‬‫ﺍﻷﻋﻤـــﺎل‬ ‫ﺇﺩﺍﺭﺓ‬
‫ﺍﻟﻘﺮﺍﺭﺍﺕ‬ ‫ﺻﻨﻊ‬ ‫ﻋﻤﻠﻴﺔ‬ ‫ﰲ‬ ‫ﺍﶈﻮﺳﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻳﺔ‬ ‫ﺍﳌﻌﻠﻮﻣﺎﺕ‬ ‫ﻧﻈﻢ‬ ‫ﺩﻭﺭ‬
‫ﺑﻔﻠﺴﻄﲔ‬ ‫ﻏﺰﺓ‬ ‫ﻗﻄﺎﻉ‬ ‫ﺑﻠﺪﻳﺎﺕ‬ ‫ﰲ‬
‫ﺇﻋــﺩﺍﺩ‬:‫ﺍﻟﻁﺎﻟﺏ‬
‫ﻏﻨﻴﻡ‬ ‫ﻤﺤﻤﻭﺩ‬ ‫ﺃﺤﻤﺩ‬ ‫ﻤﺎﻫــﺭ‬
‫ﺇﺸﺭﺍﻑ‬:‫ﺍﻟﺩﻜﺘﻭ‬‫ﺭ‬
‫ﻭﺍﺩﻱ‬ ‫ﺴﻠﻤﺎﻥ‬ ‫ﺍﻟﻠﻁﻴﻑ‬ ‫ﻋﺒﺩ‬ ‫ﺭﺸﺩﻱ‬
‫ﺍﻟﻤﺎﺠﺴﺘﻴﺭ‬ ‫ﺩﺭﺠﺔ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺤﺼﻭل‬ ‫ﻟﻤﺘﻁﻠﺒﺎﺕ‬ ‫ﺍﺴﺘﻜﻤﺎﻻ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻫﺫﻩ‬ ‫ﻗﺩﻤﺕ‬
‫ﺍﻷﻋﻤﺎل‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻓﻲ‬
١٤٢٥‫ﻫـ‬-٢٠٠٤‫ﻡ‬

2. ‫ﺏ‬
‫ﺍﻟﺮﺣﻴﻢ‬ ‫ﺍﻟﺮﲪﻦ‬ ‫ﺍﷲ‬ ‫ﺑﺴﻢ‬
‫ﺗﻌﺎﱃ‬ ‫ﻗﺎﻝ‬:
"‫ﻭﺍﻟﺬﻳﻦ‬ ‫ﻣﻨﻜﻢ‬ ‫ﺁﻣﻨﻮﺍ‬ ‫ﺍﻟﺬﻳﻦ‬ ‫ﺍﷲ‬ ‫ﻳﺮﻓﻊ‬
ُ
ِ
‫ﺧﺒﲑ‬ ‫ﺗﻌﻤﻠﻮﻥ‬ ‫ﲟﺎ‬ ‫ﻭﺍﷲ‬ ‫ﺩﺭﺟﺎﺕ‬ ‫ﺍﻟﻌﻠﻢ‬ ‫ﺃﻭﺗﻮﺍ‬
ٌ َ ُ َ ُ َ
ٍ"
‫ﺍﻟﻌﻈﻴﻢ‬ ‫ﺍﷲ‬ ‫ﺻﺪﻕ‬
)‫ﺎﺩﻟﺔ‬‫ﺍ‬:١١(

3. ‫ﺝ‬
‫ﺇﻫﺪﺍء‬
‫ﺍﻟﺰﻣﺎﻥ‬ ‫ﻭﺍﻗﻌﺎﺕ‬ ‫ﺣﺮﻭﻓﻬﺎ‬ ‫ﺻﺎﻏﺖ‬ ‫ﺍﻟﺘﻲ‬ ‫ﺍﻟﻘﺼﺔ‬ ‫ﺇﱃ‬
‫ﺍﻟﻐﺮﺑﺔ‬ ‫ﺻﻘﻴﻊ‬ ‫ﺣﻴﺚ‬ ‫ﺍﻟﺪﻑء‬ ‫ﺇﱃ‬
‫ﺍﻷﻳﺎﻡ‬ ‫ﻭﺣﺸﺔ‬ ‫ﰲ‬ ‫ﺍﳍﺎﺩﻱ‬ ‫ﺍﻟﻨﻮﺭ‬ ‫ﺇﱃ‬
‫ﻋﻤﺮﻫﺎ‬ ‫ﰲ‬ ‫ﺍﷲ‬ ‫ﺃﻣﺪ‬ ‫ﺍﻟﺮﺅﻭﻡ‬ ‫ﺃﻣﻲ‬ ‫ﺇﱃ‬
‫ﺍﻟﻌﺰﻳﺰ‬ ‫ﺃﺑﻲ‬ ‫ﺇﱃ‬
‫ﺯﺍﻟﺖ‬ ‫ﻭﻣﺎ‬ ‫ﻣﺴﲑﺗﻲ‬ ‫ﻣﺸﺎﻕ‬ ‫ﲢﻤﻠﺖ‬ ‫ﺍﻟﺘﻲ‬ ‫ﺍﻟﻐﺎﻟﻴﺔ‬ ‫ﺯﻭﺟﻲ‬ ‫ﺇﱃ‬
‫ﺍﻷﺣ‬ ‫ﺃﺑﻨﺎﺋﻲ‬ ‫ﺇﱃ‬‫ﺍﻟﻄﻮﻳﻠﺔ‬ ‫ﺍﻟﺒﺤﺚ‬ ‫ﺭﺣﻠﺔ‬ ‫ﰲ‬ ‫ﻋﻨﻬﻢ‬ ‫ﻟﻐﻴﺎﺑﻲ‬ ‫ﺒﺎء‬
‫ﺗﻨﺘﻬﻲ‬ ‫ﻻ‬ ‫ﺍﻟﺘﻲ‬
‫ﺍﻟﺸﻬﺪﺍء‬ ‫ﺃﺭﻭﺍﺡ‬ ‫ﻭﺇﱃ‬..‫ﺍﻟﻌﻄﺎء‬ ‫ﻫﺬﺍ‬ ‫ﺃﻫﺪﻱ‬

4. ‫ﺩ‬
‫ﻭﺗﻘﺪﻳﺮ‬ ‫ﺷﻜﺮ‬
‫ﺭﺑﻰ‬‫ﺻﻠﻮﺍﺕ‬‫ﺍﳌﺼﻄﻔﻰ‬‫ﺍﳊﺒﻴﺐ‬‫ﻋﻠﻰ‬ ‫ﻟﺴﻼﻡ‬‫ﺍ‬‫ﻭ‬ ‫ﻟﺼﻼﺓ‬‫ﺍ‬‫ﻭ‬ ،‫ﺍ‬ ‫ﻫﺪﺍﻧﺎ‬ ‫ﺃﻥ‬ ‫ﻟﻮﻻ‬ ‫ﻟﻨﻬﺘﺪﻱ‬ ‫ﻛﻨﺎ‬ ‫ﻭﻣﺎ‬ ‫ﳍﺬﺍ‬ ‫ﻫﺪﺍﻧﺎ‬ ‫ﻟﺬﻱ‬‫ﺍ‬  ‫ﺍﳊﻤﺪ‬
‫ﺩﺭﺑ‬ ‫ﻋﻠﻰ‬ ‫ﺳﺎﺭ‬ ‫ﻭﻣﻦ‬ ‫ﻭﺻﺤﺒﻪ‬ ‫ﻟﻪ‬‫ﺁ‬ ‫ﻭﻋﻠﻰ‬ ‫ﻋﻠﻴﻪ‬ ‫ﻭﺳﻼﻣﻪ‬‫ﻳﻦ‬‫ﺪ‬‫ﻟ‬‫ﺍ‬ ‫ﻳﻮﻡ‬ ‫ﺇﱃ‬ ‫ﲠﺪﺍﻩ‬ ‫ﻭﺍﻫﺘﺪﻯ‬ ‫ﻪ‬...،‫ﺑﻌﺪ‬ ‫ﺃﻣﺎ‬
‫ﻟﻔﺎﺿﻞ‬‫ﺍ‬‫ﺃﺳﺘﺎﺫﻱ‬‫ﺇﱃ‬‫ﻟﻌﺮﻓﺎﻥ‬‫ﺍ‬‫ﻭ‬‫ﻟﺸﻜﺮ‬‫ﺍ‬‫ﻳﻞ‬‫ﺰ‬‫ﲜ‬‫ﺃﺗﻘﺪﻡ‬‫ﺃﻥ‬‫ﺇﻻ‬‫ﻳﺴﻌﲏ‬‫ﻻ‬،‫ﻟﻘﺒﻮﻝ‬‫ﺍ‬‫ﻟﻪ‬‫ﺍ‬‫ﺃﺳﺄﻝ‬‫ﻟﺬﻱ‬‫ﺍ‬‫ﺍﳌﺘﻮﺍﺿﻊ‬‫ﻟﻌﻤﻞ‬‫ﺍ‬‫ﻫﺬﺍ‬ ‫ﻳﺔ‬‫ﺍ‬‫ﺑﺪ‬ ‫ﰲ‬
‫ﻟﺪﻛﺘﻮﺭ‬‫ﺍ‬:‫ﻭﺍﳌﺴﺎ‬‫ﻟﺘﻮﺟﻴﻪ‬‫ﺍ‬‫ﰲ‬‫ﺟﻬﺪﺍ‬‫ﻟﻮﺍ‬‫ﺄ‬‫ﻳ‬‫ﱂ‬‫ﻟﺬﻱ‬‫ﺍ‬‫ﻭ‬،‫ﻟﺪﺭﺍﺳﺔ‬‫ﺍ‬‫ﻫﺬﻩ‬‫ﻋﻠﻰ‬‫ﺑﺎﻹﺷﺮﺍﻑ‬‫ﻟﺘﻔﻀﻠﻪ‬‫ﻭﺍﺩﻱ‬‫ﻟﻠﻄﻴﻒ‬‫ﺍ‬‫ﻋﺒﺪ‬‫ﺭﺷﺪﻱ‬‫ﻋﺪﺓ‬
‫ﻋﻠﻰ‬‫ﻭﺇﺧﺮﺍﺟﻪ‬‫ﻟﺒﺤﺚ‬‫ﺍ‬‫ﻫﺬﺍ‬‫ﺇﳒﺎﺯ‬‫ﰲ‬‫ﺍﻷﺛﺮ‬‫ﺃﻛﱪ‬‫ﳍﺎ‬‫ﻛﺎﻥ‬‫ﻗﻴﻤﺔ‬‫ﺇﺭﺷﺎﺩﺍﺕ‬‫ﻭ‬‫ﻣﻼﺣﻈﺎﺕ‬‫ﻣﻦ‬‫ﺃﺑﺪﺍﻩ‬‫ﻣﺎ‬‫ﻟﻜﻞ‬‫ﻭ‬،‫ﻣﻔﻴﺪ‬‫ﻫﻮ‬‫ﻣﺎ‬‫ﺑﻜﻞ‬
‫ﺍﳉﺰﺍﺀ‬‫ﺧﲑ‬‫ﻋﻨﺎ‬‫ﺍ‬‫ﺟﺰﺍﻩ‬،‫ﻭﺟﻪ‬‫ﺃﻛﻤﻞ‬.‫ﻟﺪﻛﺘﻮﺭ‬‫ﺍ‬‫ﺇﱃ‬‫ﺍﻻﻣﺘﻨﺎﻥ‬‫ﻭﻋﻈﻴﻢ‬‫ﻟﺸﻜﺮ‬‫ﺍ‬‫ﻳﻞ‬‫ﺰ‬‫ﲜ‬‫ﺃﺗﻘﺪﻡ‬‫ﻛﻤﺎ‬:‫ﻟﺪﻛﺘﻮﺭ‬‫ﺍ‬‫ﻭﺇﱃ‬،‫ﻟﻔﺮﺍ‬‫ﺍ‬‫ﻣﺎﺟﺪ‬:
‫ﺑﻘﺒﻮﻝ‬‫ﺗﻔﻀﻠﻬﻤﺎ‬‫ﻋﻠﻰ‬‫ﻳﺮ‬‫ﺯ‬‫ﻟﻮ‬‫ﺍ‬‫ﺧﻠﻴﻞ‬‫ﺟﻬﺎﺩ‬‫ﻧﻪ‬‫ﺄ‬‫ﺷ‬‫ﻭﻋﻈﻤﺎ‬‫ﻧﻪ‬‫ﺎ‬‫ﺑﻨﻴ‬‫ﻓﺄﻛﻤﻼ‬‫ﻟﺒﺤﺚ‬‫ﺍ‬‫ﻫﺬﺍ‬‫ﻣﻨﺎﻗﺸﺔ‬.‫ﻭﻋﻈﻴﻢ‬‫ﻟﺸﻜﺮ‬‫ﺍ‬‫ﻳﻞ‬‫ﺰ‬‫ﲜ‬‫ﺃﺗﻘﺪﻡ‬‫ﻛﻤﺎ‬
‫ﻟﻠﺪﻛﺘﻮﺭ‬ ‫ﻳﺮ‬‫ﺪ‬‫ﻟﺘﻘ‬‫ﺍ‬:‫ﻧﻜﻤﻠﻬﺎ‬‫ﺃﻥ‬‫ﺍﻷﻗﺪﺍﺭ‬‫ﺗﺸﺄ‬‫ﻭﱂ‬‫ﻟﺪﺭﺍﺳﺔ‬‫ﺍ‬‫ﻫﺬﻩ‬‫ﻣﻘﱰﺡ‬‫ﺇﻋﺪﺍﺩ‬‫ﰲ‬‫ﺍﻷﻭﱃ‬‫ﺍﳋﻄﻮﺍﺕ‬‫ﻣﻌﻲ‬‫ﺑﺪﺃ‬‫ﻟﺬﻱ‬‫ﺍ‬‫ﻟﻌﻄﺎﺭ‬‫ﺍ‬ ‫ﺟﻼﻝ‬
‫ﻟﺬﻱ‬‫ﺍ‬‫ﻟﺒﻨﺎﺀ‬‫ﺍ‬‫ﻟﺪﻭﺭ‬‫ﺍ‬‫ﻟﻴﺎ‬‫ﺎ‬‫ﻋ‬‫ﺍﲦﻦ‬‫ﺃﻥ‬‫ﻳﻔﻮﺗﲏ‬ ‫ﻭﻻ‬ ،‫ﺍﳉﺰﺍﺀ‬ ‫ﺧﲑ‬ ‫ﻋﻨﺎ‬ ‫ﺍ‬ ‫ﻓﺠﺰﺍﻩ‬ ،‫ﻳﺔ‬‫ﻮ‬‫ﺳ‬‫ﺍﻷﺳﺘﺎﺫ‬‫ﺑﻪ‬‫ﻳﻘﻮﻡ‬:‫ﻳﺔ‬‫ﺪ‬‫ﺑﻠ‬‫ﺋﻴﺲ‬‫ﺭ‬‫ﲰﺎﺭﺓ‬‫ﺧﻠﻴﻞ‬
،‫ﻟﻌﺎﻡ‬‫ﺍ‬‫ﻟﺼﺎﱀ‬‫ﺍ‬‫ﳜﺪﻡ‬‫ﻣﺎ‬‫ﻛﻞ‬‫ﻋﻦ‬‫ﻭﲝﺜﻪ‬،‫ﻭﺍﳌﻌﻠﻮﻣﺎﺗﻴﺔ‬‫ﻟﻮﺟﻴﺎ‬‫ﻮ‬‫ﻟﺘﻜﻨ‬‫ﺍ‬‫ﻋﺼﺮ‬‫ﻭﻣﻮﺍﻛﺒﺔ‬،‫ﻭﺍﳌﺘﻌﻠﻤﲔ‬ ‫ﻟﻌﻠﻢ‬‫ﺍ‬ ‫ﻣﺴﺎﻧﺪﺓ‬ ‫ﰲ‬ ‫ﻟﺔ‬‫ﺰ‬‫ﻟﻨ‬‫ﺍ‬ ‫ﻟﻴﺎ‬‫ﺎ‬‫ﺟﺒ‬
‫ﻟﺪﺭﺍﺳﺔ‬‫ﺍ‬‫ﻫﺬﻩ‬‫ﻹﲤﺎﻡ‬‫ﻳﻘﺪﻣﻬﺎ‬‫ﻛﺎﻥ‬‫ﻟﱵ‬‫ﺍ‬‫ﻟﺘﺴﻬﻴﻼﺕ‬‫ﺍ‬‫ﻋﻠﻰ‬‫ﻟﺔ‬‫ﺰ‬‫ﻟﻨ‬‫ﺍ‬‫ﻟﻴﺎ‬‫ﺎ‬‫ﺟﺒ‬‫ﻳﺔ‬‫ﺪ‬‫ﺑﻠ‬‫ﻳﺮ‬‫ﺪ‬‫ﻣ‬ ‫ﻟﻄﻴﺐ‬‫ﺍ‬ ‫ﺑﺸﲑ‬ ‫ﳏﻤﺪ‬ ‫ﻟﺴﻴﺪ‬‫ﺍ‬ ‫ﻟﻚ‬‫ﺬ‬‫ﻭﻛ‬‫ﻻ‬‫ﻛﻤﺎ‬
‫ﻟﻠﺴﻴﺪ‬ ‫ﺍﻣﺘﻨﺎﻧﻲ‬ ‫ﻭﻋﻈﻴﻢ‬ ‫ﺷﻜﺮﻱ‬ ‫ﻟﺺ‬‫ﺎ‬‫ﲞ‬ ‫ﺃﺗﻘﺪﻡ‬ ‫ﺃﻥ‬ ‫ﻳﻔﻮﺗﲏ‬:‫ﻋﻠﻰ‬،‫ﺍﳌﺴﺎﻋﺪ‬‫ﺍﶈﻠﻲ‬‫ﺍﳊﻜﻢ‬‫ﻭﺯﺍﺭﺓ‬‫ﻭﻛﻴﻞ‬ ‫ﻟﺔ‬‫ﺎ‬‫ﴰ‬ ‫ﺃﺑﻮ‬ ‫ﺇﲰﺎﻋﻴﻞ‬
‫ﻟﺪﺭﺍﺳﺔ‬‫ﺍ‬ ‫ﻫﺬﻩ‬ ‫ﺇﻋﺪﺍﺩ‬ ‫ﰲ‬ ‫ﻣﻬﻤﱵ‬ ‫ﺑﺘﺴﻬﻴﻞ‬ ‫ﺗﻔﻀﻠﻪ‬.‫ﻟﺬﻛﺮ‬‫ﺎ‬‫ﺑ‬ ‫ﻭﺃﺧﺺ‬ ‫ﻟﻌﻤﻞ‬‫ﺍ‬ ‫ﰲ‬ ‫ﺯﻣﻼﺋﻲ‬ ‫ﺃﻧﺴﻰ‬ ‫ﻓﻼ‬ ‫ﺃﻧﺴﻰ‬ ‫ﻭﺇﻥ‬:‫ﻣﻨـﺼﻮﺭ‬ ‫ﻫﻼ‬
‫ﺍ‬ ‫ﺑﺪﻋﻤﻪ‬ ‫ﺟﻮﺩﺓ‬ ‫ﻭﺳﺎﱂ‬ ،‫ﻟﺮﺍﺋﻌﺔ‬‫ﺍ‬‫ﻭ‬ ‫ﺍﳌﺘﻤﻴﺰﺓ‬ ‫ﺑﺈﺳﻬﺎﻣﺎﲥﺎ‬‫ﳌﺘﻮﺍﺻﻞ‬.‫ﺋﻠﱵ‬‫ﺎ‬‫ﻋ‬‫ﻷﻓﺮﺍﺩ‬‫ﻳﺮﻱ‬‫ﺪ‬‫ﺗﻘ‬‫ﻭﻋﻈﻴﻢ‬ ‫ﺷﻜﺮﻱ‬ ‫ﻳﻞ‬‫ﺰ‬‫ﲜ‬ ‫ﺃﺗﻘﺪﻡ‬ ‫ﻛﻤﺎ‬
‫ﻭﺃﺻﺪﻗﺎﺋﻲ‬‫ﻳﺰ‬‫ﺰ‬‫ﻟﻌ‬‫ﺍ‬ ‫ﺍﻷﺥ‬ ‫ﻟﺬﻛﺮ‬‫ﺎ‬‫ﺑ‬ ‫ﺃﺧﺺ‬ ‫ﻭ‬ ،:‫ﻳﺶ‬‫ﻭ‬‫ﺩﺭ‬ ‫ﻳﺴﺮﻱ‬،‫ﳌﺴﺎﻋﺪﺗﻲ‬ ‫ﺑﻮﺳﻌﻪ‬ ‫ﻣﺎ‬‫ﺃﻗﺼﻰ‬ ‫ﺑﺬﻝ‬ ‫ﺍﻟﺬﻱ‬‫ﱄ‬ ‫ﺃﺳﺪﻯ‬ ‫ﻣﻦ‬‫ﻛﻞ‬ ‫ﻭﺇﱃ‬
‫ﺍﳉﺰﺍﺀ‬ ‫ﺧﲑ‬‫ﲨﻴﻌﺎ‬‫ﻋﻨﺎ‬‫ﺍ‬ ‫ﺟﺰﺍﻫﻢ‬،‫ﻣﻌﻮﻧﺔ‬‫ﱄ‬ ‫ﻭﻗﺪﻡ‬ ‫ﻣﺸﻮﺭﺓ‬.
‫ﺃﻥ‬ ‫ﻭ‬ ،‫ﻟﻔﻼﺡ‬‫ﺍ‬‫ﻭ‬ ‫ﻟﺴﺪﺍﺩ‬‫ﺍ‬ ‫ﻟﻚ‬‫ﺄ‬‫ﺃﺳ‬ ‫ﺇﻧﻲ‬ ‫ﻟﻠﻬﻢ‬‫ﺍ‬ ‫ﺍﳋﺘﺎﻡ‬ ‫ﻭﰲ‬‫ﻧﺎ‬‫ﺪ‬‫ﺑﻠ‬‫ﺷﺄﻥ‬‫ﻟﺮﻓﻌﺔ‬‫ﻭﻣﺴﺨﺮﺍ‬‫ﻳﻢ‬‫ﺮ‬‫ﻟﻜ‬‫ﺍ‬‫ﻟﻮﺟﻬﻚ‬‫ﻟﺼﺎ‬‫ﺎ‬‫ﺧ‬‫ﻫﺬﺍ‬ ‫ﻋﻤﻠﻲ‬ ‫ﻳﻜﻮﻥ‬
‫ﻟﻘﻴﺎﻣﺔ‬‫ﺍ‬ ‫ﻳﻮﻡ‬ ‫ﺣﺴﻨﺎﺗﻨﺎ‬ ‫ﻣﻴﺰﺍﻥ‬ ‫ﻭﰲ‬ ،‫ﻭﺍﻹﺳﻼﻣﻴﺔ‬ ‫ﻟﻌﺮﺑﻴﺔ‬‫ﺍ‬ ‫ﻭﺃﻣﺘﻨﺎ‬ ‫ﻓﻠﺴﻄﲔ‬.
‫ﻟﺘﻮﻓﻴﻖ‬‫ﺍ‬‫ﻭﱄ‬‫ﻭﺍ‬
‫ﻟﺒﺎﺣﺚ‬‫ﺍ‬

5. ‫ﻩ‬
‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻤﺤﺘﻭﻴﺎﺕ‬
‫ﺍﻟﻤﻭﻀﻭﻉ‬‫ﺼﻔﺤﺔ‬
‫ﺍﻟﻤﻨﺎﻗﺸﺔ‬ ‫ﻟﺠﻨﺔ‬ ‫ﻗﺭﺍﺭ‬‫ﺍ‬
‫ﺍﻹﻫﺩﺍﺀ‬‫ﺝ‬
‫ﻭﺘﻘﺩﻴﺭ‬ ‫ﺸﻜﺭ‬‫ﺩ‬
‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻤﺤﺘﻭﻴﺎﺕ‬‫ﻫـ‬
‫ﺍﻟﺠﺩﺍﻭ‬ ‫ﻗﺎﺌﻤﺔ‬‫ل‬‫ﺡ‬
‫ﺍﻷﺸﻜﺎل‬ ‫ﻗﺎﺌﻤﺔ‬‫ﻙ‬
‫ﺍﻟﻤﻼﺤﻕ‬ ‫ﻗﺎﺌﻤﺔ‬‫ﻙ‬
‫ﺍﻻﺨﺘﺼﺎﺭﺍﺕ‬ ‫ﻗﺎﺌﻤﺔ‬‫ﻙ‬
‫ﺒﺎﻟﻌﺭﺒﻴﺔ‬ ‫ﺍﻟﻤﻠﺨﺹ‬‫ل‬
‫ﺒﺎﻹﻨﺠﻠﻴﺯﻴﺔ‬ ‫ﺍﻟﻤﻠﺨﺹ‬Abstract‫ﻡ‬
‫ﺍﻷﻭل‬ ‫ﺍﻟﻔﺼل‬:‫ﻟﻠﺩﺭﺍﺴﺔ‬ ‫ﺍﻟﻌﺎﻡ‬ ‫ﺍﻹﻁﺎﺭ‬
‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻤﻘﺩﻤﺔ‬٢
‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻤﺸﻜﻠﺔ‬٤
‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻓﺭﻀﻴﺎﺕ‬٤
‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺃﻫﺩﺍﻑ‬٥
‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺃﻫﻤﻴﺔ‬٦
‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺤﺩﻭﺩ‬٧
‫ﺍﻟﺩﺭ‬ ‫ﻫﻴﻜل‬‫ﺍﺴﺔ‬٨
‫ﺍﻟﺒﺤﺙ‬ ‫ﻭﺃﺩﺒﻴﺎﺕ‬ ‫ﺍﻟﻌﻼﻗﺔ‬ ‫ﺫﺍﺕ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬١٠
‫ﺍﻟﺜﺎﻨﻲ‬ ‫ﺍﻟﻔﺼل‬:‫ﺍﻟﻤﺤﻠﻲ‬ ‫ﻟﻠﺤﻜﻡ‬ ‫ﺍﻷﺴﺎﺴﻴﺔ‬ ‫ﺍﻟﻤﻔﺎﻫﻴﻡ‬
‫ﻤﻘﺩﻤﺔ‬٢٠
‫ﺍﻷﻭل‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﺍﻟﻤﺤﻠﻲ‬ ‫ﺍﻟﺤﻜﻡ‬٢١
‫ﺍﻟﺜﺎﻨﻲ‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﺍﻟﻤﺤﻠﻴﺔ‬ ‫ﻭﺍﻹﺩﺍﺭﺓ‬ ‫ﺍﻟﻤﺤﻠﻲ‬ ‫ﺍﻟﺤﻜﻡ‬ ‫ﺒﻴﻥ‬ ‫ﺍﻟﺘﻤﻴﻴﺯ‬٢٨
‫ﹰ‬‫ﺙ‬‫ﺍﻟﺜﺎﻟ‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﻓﻠﺴﻁﻴﻥ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺤﻠﻲ‬ ‫ﺍﻟﺤﻜﻡ‬٣١
‫ﺍﻟﺭﺍﺒﻊ‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﺃﻫﻤﻴﺔ‬‫ﺍﻟﺘﻨﻤﻴﺔ‬ ‫ﻓﻲ‬ ‫ﻭﺩﻭﺭﻫﺎ‬ ‫ﺍﻟﺒﻠﺩﻴﺎﺕ‬٣٦
‫ﺍﻟﺜﺎﻟﺙ‬ ‫ﺍﻟﻔﺼل‬:‫ﻭﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺍﻟﻨﻅﻡ‬:‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﻭﺍﺘﺨﺎﺫ‬ ،‫ﺍﻟﺘﺤﺘﻴﺔ‬ ‫ﻭﺒﻨﻴﺘﻬﺎ‬ ،‫ﺃﻨﻭﺍﻋﻬﺎ‬ ،‫ﻤﻔﻬﻭﻤﻬﺎ‬
‫ﻤﻘﺩﻤﺔ‬٤١

6. ‫ﻭ‬
‫ﺍﻟﻤﻭﻀﻭﻉ‬‫ﺼﻔﺤﺔ‬
‫ﺍﻷﻭل‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﻨﻅﺭﻴﺎﺘﻪ‬ ‫ﻭ‬ ‫ﻭﻤﻜﻭﻨﺎﺘﻪ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻤﻔﻬﻭﻡ‬٤٢
‫ﹰ‬‫ﻻ‬‫ﺃﻭ‬:‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻤﻔﻬﻭﻡ‬٤٢
‫ﹸ‬‫ﺎ‬‫ﺜﺎﻨﻴ‬:‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻤﻜﻭﻨﺎﺕ‬٤٣
‫ﹰ‬‫ﺎ‬‫ﺜﺎﻟﺜ‬:‫ﺍﻟﻨﻅﻡ‬ ‫ﻨﻅﺭﻴﺔ‬٤٦
‫ﺍﻟﻤﺒﺤﺙ‬‫ﺍﻟﺜﺎﻨﻲ‬:‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﻤﻔﻬﻭﻡ‬٤٨
‫ﺍﻟﺜﺎﻟﺙ‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﻤﻔﻬﻭﻡ‬٦٣
‫ﹰ‬‫ﻻ‬‫ﺃﻭ‬:‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﻤﻔﻬﻭﻡ‬٦٣
‫ﹰ‬‫ﺎ‬‫ﺜﺎﻨﻴ‬:‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻟﻨﻅﻡ‬ ‫ﺍﻟﺤﺩﻴﺙ‬ ‫ﺍﻟﺘﻁﻭﺭ‬٦٤
‫ﹰ‬‫ﺎ‬‫ﺜﺎﻟﺜ‬:‫ﻭﺘﺼﻨﻴﻔﻬﺎ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﺃﻨﻭﺍﻉ‬٦٥
‫ﹰ‬‫ﺎ‬‫ﺭﺍﺒﻌ‬:‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﺴﺘﻭﻴﺎﺕ‬‫ﻟﻠﻤﻨﻅﻤﺔ‬٦٦
‫ﺍﻟﺭﺍﺒﻊ‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﺘﺼﻤﻴﻤﻬﺎ‬ ‫ﻭﻤﻨﺎﻫﺞ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻟﻨﻅﻡ‬ ‫ﺍﻟﺘﺤﺘﻴﺔ‬ ‫ﺍﻟﺒﻨﻴﺔ‬٦٩
‫ﹰ‬‫ﻻ‬‫ﺃﻭ‬:‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻟﻨﻅﻡ‬ ‫ﺍﻟﺘﺤﺘﻴﺔ‬ ‫ﺍﻟﺒﻨﻴﺔ‬٦٩
‫ﹰ‬‫ﺎ‬‫ﺜﺎﻨﻴ‬:‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﺘﺼﻤﻴﻡ‬ ‫ﻤﻨﺎﻫﺞ‬٧٨
‫ﺍﻟﺨﺎﻤﺱ‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺍﺘﺨﺎﺫ‬٨٠
‫ﺃﻭﻻ‬:‫ﻓﻲ‬ ‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﻤﻔﻬﻭﻡ‬‫ﺍﻹﺩﺍﺭﻱ‬ ‫ﺍﻟﻘﺎﻨﻭﻥ‬٨٠
‫ﺜﺎﻨﻴﺎ‬:‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﺍﺘﺨﺎﺫ‬ ‫ﻋﻨﺎﺼﺭ‬٨٠
‫ﹸ‬‫ﺎ‬‫ﺜﺎﻟﺜ‬:‫ﺍﻹﺩﺍﺭﺓ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﻤﻔﻬﻭﻡ‬٨١
‫ﹰ‬‫ﺎ‬‫ﺭﺍﺒﻌ‬:‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﺍﺘﺨﺎﺫ‬ ‫ﻤﺭﺍﺤل‬٨١
‫ﹰ‬‫ﺎ‬‫ﺨﺎﻤﺴ‬:‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﺼﻔﺎﺕ‬٨٣
‫ﹰ‬‫ﺎ‬‫ﺴﺎﺩﺴ‬:‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺃﻨﻭﺍﻉ‬٨٤
‫ﹰ‬‫ﺎ‬‫ﺴﺎﺒﻌ‬:‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺍﺘﺨﺎﺫ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺅﺜﺭﺓ‬ ‫ﺍﻟﻌﻭﺍﻤل‬٨٥
‫ﹰ‬‫ﺎ‬‫ﺜﺎﻤﻨ‬:‫ﺍﻟﻘ‬ ‫ﺍﺘﺨﺎﺫ‬ ‫ﻤﻌﻭﻗﺎﺕ‬ ‫ﻭ‬ ‫ﻤﺸﺎﻜل‬‫ﺍﻟﻨﺎﻤﻴﺔ‬ ‫ﺍﻟﺩﻭل‬ ‫ﻓﻲ‬ ‫ﺭﺍﺭﺍﺕ‬٨٧
‫ﹰ‬‫ﺎ‬‫ﺘﺎﺴﻌ‬:‫ﺃﺴﺎﻟﻴﺏ‬)‫ﻤﻨﺎﻫﺞ‬(‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺍﺘﺨﺎﺫ‬٨٩
‫ﹰ‬‫ﺍ‬‫ﻋﺎﺸﺭ‬:‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﺍﺘﺨﺎﺫ‬ ‫ﻤﻨﺎﻫﺞ‬ ‫ﻤﻤﻴﺯﺍﺕ‬٩٠
‫ﺍﻟﺭﺍﺒﻊ‬ ‫ﺍﻟﻔﺼل‬:‫ﻭﺍﻹﺠﺭﺍﺀﺍﺕ‬ ‫ﺍﻟﻤﻨﻬﺠﻴﺔ‬
‫ﹰ‬‫ﻻ‬‫ﺃﻭ‬:‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻤﻨﻬﺞ‬٩٢
‫ﹰ‬‫ﺎ‬‫ﺜﺎﻨﻴ‬:‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻤﺠﺘﻤﻊ‬٩٤
‫ﹰ‬‫ﺎ‬‫ﺜﺎﻟﺜ‬:‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻤﻔﺭﺩﺓ‬٩٤

7. ‫ﺯ‬
‫ﺍﻟﻤﻭﻀﻭﻉ‬‫ﺼﻔﺤﺔ‬
‫ﹰ‬‫ﺎ‬‫ﺭﺍﺒﻌ‬:‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻋﻴﻨﺔ‬٩٥
‫ﹰ‬‫ﺎ‬‫ﺨﺎﻤﺴ‬:‫ﺃﺩﺍﺓ‬‫ﺍﻟﺭﺌﻴﺴﻴﺔ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬٩٥
‫ﹰ‬‫ﺎ‬‫ﺴﺎﺩﺴ‬:‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺇﺠﺭﺍﺀ‬ ‫ﺨﻁﻭﺍﺕ‬٩٩
‫ﹰ‬‫ﺎ‬‫ﺴﺎﺒﻌ‬:‫ﺍﻹﺴﺘﺒﺎﻨﺔ‬ ‫ﺠﻤﻊ‬ ‫ﻭ‬ ‫ﺘﻭﺯﻴﻊ‬١٠٢
‫ﹰ‬‫ﺎ‬‫ﺜﺎﻤﻨ‬:‫ﺍﻟﻨﺘﺎﺌﺞ‬ ‫ﺘﻔﺴﻴﺭ‬ ‫ﻭ‬ ‫ﺍﻹﺴﺘﺒﺎﻨﺔ‬ ‫ﺘﻔﺭﻴﻊ‬١٠٣
‫ﹰ‬‫ﺎ‬‫ﺘﺎﺴﻌ‬:‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺴﺘﺨﺩﻤﺔ‬ ‫ﺍﻹﺤﺼﺎﺌﻴﺔ‬ ‫ﺍﻷﺴﺎﻟﻴﺏ‬١٠٤
‫ﺍﻟﺨﺎﻤﺱ‬ ‫ﺍﻟﻔﺼل‬:‫ﻟﻠﺩﺭﺍﺴﺔ‬ ‫ﺍﻟﻌﻤﻠﻲ‬ ‫ﺍﻹﻁﺎﺭ‬)‫ﻭﺍ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺃﺴﺌﻠﺔ‬ ‫ﻤﻨﺎﻗﺸﺔ‬ ‫ﻭ‬ ‫ﺍﻟﺘﺤﻠﻴل‬‫ﺍﻟﻔﺭﻭﺽ‬ ‫ﺨﺘﺒﺎﺭ‬(
‫ﻤﻘﺩﻤﺔ‬١٠٦
‫ﺍﻷﻭل‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻋﻴﻨﺔ‬ ‫ﺨﺼﺎﺌﺹ‬ ‫ﺘﺤﻠﻴل‬١٠٧
‫ﺍﻟﺜﺎﻨﻲ‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻤﺠﺎﻻﺕ‬ ‫ﻭ‬ ‫ﺃﺴﺌﻠﺔ‬ ‫ﻤﻨﺎﻗﺸﺔ‬ ‫ﻭ‬ ‫ﺘﺤﻠﻴل‬١١٢
‫ﺍﻷﻭل‬ ‫ﺍﻟﻤﺠﺎل‬:‫ﺍﻟﺒﻠﺩﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﻟﺩﺍﺌﺭﺓ‬ ‫ﺍﻟﺘﻨﻅﻴﻤﻲ‬ ‫ﺍﻟﻤﺴﺘﻭﻯ‬١١٢
‫ﺍﻟﺜﺎﻨﻲ‬ ‫ﺍﻟﻤﺠﺎل‬:‫ﻤﺩﻯ‬‫ﺍﻟﺒﻠﺩﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻓﻌﺎﻟﻴﺔ‬١١٥
‫ﺍﻟﺜﺎﻟﺙ‬ ‫ﺍﻟﻤﺠﺎل‬:‫ﺍﻟﺒﻠﺩﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻤﻜﻭﻨﺎﺕ‬١٢٢
‫ﺍﻟﺭﺍﺒﻊ‬ ‫ﺍﻟﻤﺠﺎل‬:‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻋﻥ‬ ‫ﺍﻟﻨﺎﺘﺠﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺠﻭﺩﺓ‬ ‫ﻤﺩﻯ‬١٣٧
‫ﺍﻟﺨﺎﻤﺱ‬ ‫ﺍﻟﻤﺠﺎل‬:‫ﻓﻴﻬﺎ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﺩﻭﺭ‬ ‫ﻭ‬ ‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺃﻨﻭﺍﻉ‬١٤١
‫ﺍﻟﺴﺎﺩﺱ‬ ‫ﺍﻟﻤﺠﺎل‬:‫ﺍﻟﺒﻠﺩﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺴﺘﺨﺩﻤﺔ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﺃﻨﻭﺍﻉ‬١٤٥
‫ﻟﻠﺩﺭﺍﺴﺔ‬ ‫ﺍﻟﺭﺌﻴﺴﻴﺔ‬ ‫ﺍﻟﻤﺠﺎﻻﺕ‬ ‫ﺇﺠﻤﺎﻟﻲ‬ ‫ﺘﺤﻠﻴل‬١٥١
‫ﺍﻟﺜﺎﻟﺙ‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻓﺭﻀﻴﺎﺕ‬ ‫ﺍﺨﺘﺒﺎﺭ‬١٥٦
‫ﺍﻟﺴﺎﺩﺱ‬ ‫ﺍﻟﻔﺼل‬:‫ﻭﺍﻟﺘﻭﺼﻴﺎﺕ‬ ‫ﺍﻟﻨﺘﺎﺌﺞ‬
‫ﻤﻘﺩﻤﺔ‬١٧٦
‫ﺍﻷﻭل‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻨﺘﺎﺌﺞ‬١٧٧
‫ﺍ‬‫ﺍﻟﺜﺎﻨﻲ‬ ‫ﻟﻤﺒﺤﺙ‬:‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺘﻭﺼﻴﺎﺕ‬١٨١
‫ﻤﺴﺘﻘﺒﻠﻴﺔ‬ ‫ﻟﺩﺭﺍﺴﺎﺕ‬ ‫ﻤﻘﺘﺭﺤﺎﺕ‬١٨٤
‫ﻭﺍﻟﻤﻼﺤﻕ‬ ‫ﺍﻟﻤﺭﺍﺠﻊ‬
‫ﺍﻟﻤﺭﺍﺠﻊ‬١٨٥
‫ﺍﻟﻤﻼﺤﻕ‬١٩٦

8. ‫ﺡ‬
‫اﻟﺠﺪاول‬ ‫ﻗﺎﺋﻤﺔ‬
‫ﺍﻟﺠﺩﻭل‬ ‫ﺭﻗﻡ‬‫ﺍﻟﺠﺩﻭل‬ ‫ﻋﻨﻭﺍﻥ‬‫ﺼﻔﺤﺔ‬
١‫ﻏﺯﺓ‬ ‫ﻗﻁﺎﻉ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻔﻠﺴﻁﻴﻨﻴﺔ‬ ‫ﺍﻟﺒﻠﺩﻴﺎﺕ‬٩٤
٢‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻋﻴﻨﺔ‬٩٥
٣‫ﺍﻟﺴﺒﻌﺔ‬ ‫ﺍﻷﻗﺴﺎﻡ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻻﺴﺘﺒﻴﺎﻥ‬ ‫ﻓﻘﺭﺍﺕ‬ ‫ﺘﻭﺯﻴﻊ‬‫ﺍﻟﻜﻠﻲ‬ ‫ﺍﻟﻤﺠﻤﻭﻉ‬ ‫ﻤﻥ‬ ‫ﻗﺴﻡ‬ ‫ﻜل‬ ‫ﻭﻭﺯﻥ‬٩٩
٤‫ﻟﻠﻔﻘﺭﺍﺕ‬ ‫ﺍﻟﻜﻠﻲ‬ ‫ﻭﺍﻟﻤﻌﺩل‬ ‫ﻤﺠﺎل‬ ‫ﻜل‬ ‫ﻤﻌﺩل‬ ‫ﺒﻴﻥ‬ ‫ﺍﻻﺭﺘﺒﺎﻁ‬ ‫ﻤﻌﺎﻤﻼﺕ‬١٠١
٥‫ﻟﻠﻤﺠﺎﻻﺕ‬ ‫ﺍﻟﻤﺌﻭﻴﺔ‬ ‫ﻭﺍﻟﻨﺴﺏ‬ ‫ﺍﻟﺤﺴﺎﺒﻴﺔ‬ ‫ﺍﻟﻤﺘﻭﺴﻁﺎﺕ‬١٠٧
٦‫ﺍﻟﻁﺒﻴﻌﻲ‬ ‫ﺍﻟﺘﻭﺯﻴﻊ‬ ‫ﺍﺨﺘﺒﺎﺭ‬One sample K-S١٠٨
7‫ﺍﻟﻌﻠﻤﻲ‬ ‫ﺍﻟﻤﺅﻫل‬ ‫ﺤﺴﺏ‬ ‫ﺍﻟﻌﻴﻨﺔ‬ ‫ﺃﻓﺭﺍﺩ‬ ‫ﺘﻭﺯﻴﻊ‬١٠٨
٨‫ﺍﻟﻌﻴﻨﺔ‬ ‫ﺃﻓﺭﺍﺩ‬ ‫ﺘﻭﺯﻴﻊ‬‫ﺍﻟﺘﺨﺼﺹ‬ ‫ﺤﺴﺏ‬١٠٩
٩‫ﺍﻟﺨﺒﺭﺓ‬ ‫ﺴﻨﻭﺍﺕ‬ ‫ﺤﺴﺏ‬ ‫ﺍﻟﻌﻴﻨﺔ‬ ‫ﺃﻓﺭﺍﺩ‬ ‫ﺘﻭﺯﻴﻊ‬١١٠
١٠‫ﺍﻟﻌﻤﺭﻴﺔ‬ ‫ﺍﻟﻔﺌﺔ‬ ‫ﺤﺴﺏ‬ ‫ﺍﻟﻌﻴﻨﺔ‬ ‫ﺃﻓﺭﺍﺩ‬ ‫ﺘﻭﺯﻴﻊ‬١١١
١١
‫ﻨﻅﻡ‬ ‫ﻟﺩﺍﺌﺭﺓ‬ ‫ﺍﻟﺘﻨﻅﻴﻤﻲ‬ ‫ﺒﺎﻟﻤﺴﺘﻭﻯ‬ ‫ﺍﻟﻤﺘﻌﻠﻕ‬ ‫ﺍﻷﻭل‬ ‫ﺍﻟﻤﺠﺎل‬ ‫ﻓﻘﺭﺍﺕ‬ ‫ﺘﺤﻠﻴل‬ ‫ﻨﺘﺎﺌﺞ‬
‫ﺍﻟﺒﻠﺩﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬
١١٢
١٢‫ﺍﻟ‬ ‫ﺍﻟﺜﺎﻨﻲ‬ ‫ﺍﻟﻤﺠﺎل‬ ‫ﻓﻘﺭﺍﺕ‬ ‫ﺘﺤﻠﻴل‬ ‫ﻨﺘﺎﺌﺞ‬‫ﺍﻟﺒﻠﺩﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻓﻌﺎﻟﻴﺔ‬ ‫ﺒﻤﺩﻯ‬ ‫ﻤﺘﻌﻠﻕ‬١١٦
١٣
‫ﺍﻟﺜﺎﻟﺙ‬ ‫ﺍﻟﻤﺠﺎل‬ ‫ﻓﻘﺭﺍﺕ‬ ‫ﺘﺤﻠﻴل‬ ‫ﻨﺘﺎﺌﺞ‬"‫ﺍﻟﺒﻠﺩﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻤﻜﻭﻨﺎﺕ‬–‫ﺍﻟﺒﻨﻴﺔ‬
‫ﺍﻟﺘﺤﺘﻴﺔ‬)‫ﺍﻟﻤﻌﺩﺍﺕ‬(
١٢٣
١٤
‫ﺍﻟﺜﺎﻟﺙ‬ ‫ﺍﻟﻤﺠﺎل‬ ‫ﻓﻘﺭﺍﺕ‬ ‫ﺘﺤﻠﻴل‬ ‫ﻨﺘﺎﺌﺞ‬"‫ﺍﻟﺒﻠﺩﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻤﻜﻭﻨﺎﺕ‬–‫ﺍﻟﺒﻨﻴﺔ‬
‫ﺍﻟﺘﺤﺘﻴﺔ‬)‫ﺍﻟﺒﺭﻤﺠﻴﺎﺕ‬(
١٢٥
١٥
‫ﻨﺘﺎ‬‫ﺍﻟﺜﺎﻟﺙ‬ ‫ﺍﻟﻤﺠﺎل‬ ‫ﻓﻘﺭﺍﺕ‬ ‫ﺘﺤﻠﻴل‬ ‫ﺌﺞ‬"‫ﺍﻟﺒﻠﺩﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻤﻜﻭﻨﺎﺕ‬–‫ﺍﻟﺒﻨﻴﺔ‬
‫ﺍﻟﺘﺤﺘﻴﺔ‬)‫ﺍﻻﺘﺼﺎﻻﺕ‬(
١٢٨
١٦
‫ﺍﻟﺜﺎﻟﺙ‬ ‫ﺍﻟﻤﺠﺎل‬ ‫ﻓﻘﺭﺍﺕ‬ ‫ﺘﺤﻠﻴل‬ ‫ﻨﺘﺎﺌﺞ‬"‫ﺍﻟﺒﻠﺩﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻤﻜﻭﻨﺎﺕ‬–‫ﺍﻟﺒﻨﻴﺔ‬
‫ﺍﻟﺘﺤﺘﻴﺔ‬)‫ﺍﻟﺒﻴﺎﻨﺎﺕ‬ ‫ﻗﻭﺍﻋﺩ‬(
١٢٩
١٧
‫ﺍﻟﺜﺎﻟﺙ‬ ‫ﺍﻟﻤﺠﺎل‬ ‫ﻓﻘﺭﺍﺕ‬ ‫ﺘﺤﻠﻴل‬ ‫ﻨﺘﺎﺌﺞ‬"‫ﺍﻟﺤ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻤﻜﻭﻨﺎﺕ‬‫ﺍﻟﺒﻠﺩﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺎﻟﻲ‬–‫ﺍﻟﺒﻨﻴﺔ‬
‫ﺍﻟﺘﺤﺘﻴﺔ‬)‫ﺍﻹﺠﺭﺍﺀﺍﺕ‬(
١٣٢
١٨
‫ﺍﻟﺜﺎﻟﺙ‬ ‫ﺍﻟﻤﺠﺎل‬ ‫ﻓﻘﺭﺍﺕ‬ ‫ﺘﺤﻠﻴل‬ ‫ﻨﺘﺎﺌﺞ‬"‫ﺍﻟﺒﻠﺩﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻤﻜﻭﻨﺎﺕ‬–‫ﺍﻟﺒﻨﻴﺔ‬
‫ﺍﻟﺘﺤﺘﻴﺔ‬)‫ﺍﻷﻓﺭﺍﺩ‬(
١٣٤
١٩
‫ﻋﻥ‬ ‫ﺍﻟﻨﺎﺘﺠﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺠﻭﺩﺓ‬ ‫ﺒﻤﺩﻯ‬ ‫ﺍﻟﻤﺘﻌﻠﻕ‬ ‫ﺍﻟﺭﺍﺒﻊ‬ ‫ﺍﻟﻤﺠﺎل‬ ‫ﻓﻘﺭﺍﺕ‬ ‫ﺘﺤﻠﻴل‬ ‫ﻨﺘﺎﺌﺞ‬
‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬
١٣٧

9. ‫ﻁ‬
‫ﺍﻟﺠﺩﻭل‬ ‫ﺭﻗﻡ‬‫ﺍﻟﺠﺩﻭل‬ ‫ﻋﻨﻭﺍﻥ‬‫ﺼﻔﺤﺔ‬
20
‫ﺘﺤﻠﻴل‬ ‫ﻨﺘﺎﺌﺞ‬‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻭﺩﻭﺭ‬ ‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺒﺄﻨﻭﺍﻉ‬ ‫ﺍﻟﻤﺘﻌﻠﻕ‬ ‫ﺍﻟﺨﺎﻤﺱ‬ ‫ﺍﻟﻤﺠﺎل‬ ‫ﻓﻘﺭﺍﺕ‬
‫ﻓﻴﻬﺎ‬ ‫ﺍﻟﺤﺎﻟﻲ‬
١٤٢
21
‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﺒﺄﻨﻭﺍﻉ‬ ‫ﺍﻟﻤﺘﻌﻠﻕ‬ ‫ﺍﻟﺴﺎﺩﺱ‬ ‫ﺍﻟﻤﺠﺎل‬ ‫ﻓﻘﺭﺍﺕ‬ ‫ﺘﺤﻠﻴل‬ ‫ﻨﺘﺎﺌﺞ‬
‫ﺍﻟﺒﻠﺩﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺴﺘﺨﺩﻤﺔ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬
١٤٦
٢٢‫ﻟﻠﺩﺭﺍﺴﺔ‬ ‫ﺍﻟﺭﺌﻴﺴﻴﺔ‬ ‫ﺍﻟﻤﺠﺎﻻﺕ‬ ‫ﺘﺤﻠﻴل‬ ‫ﻨﺘﺎﺌﺞ‬١٥١
٢٣‫ﻭﺍﻟﻨﺴﺏ‬ ‫ﺍﻟﺤﺴﺎﺒﻴﺔ‬ ‫ﺍﻟﻤﺘﻭﺴﻁﺎﺕ‬‫ﺍﻟﻤﺠﺎﻻﺕ‬ ‫ﻟﺠﻤﻴﻊ‬ ‫ﺍﻹﺸﺎﺭﺓ‬ ‫ﻭﺍﺨﺘﺒﺎﺭ‬ ‫ﺍﻟﻤﺌﻭﻴﺔ‬١٥٥
٢٤
‫ﻨﻅﻡ‬ ‫ﻟﺩﺍﺌﺭﺓ‬ ‫ﺍﻟﺘﻨﻅﻴﻤﻲ‬ ‫ﺍﻟﻤﺴﺘﻭﻯ‬ ‫ﺒﻴﻥ‬ ‫ﺍﻟﻌﻼﻗﺔ‬ ‫ﻟﻘﻴﺎﺱ‬ ‫ﺘﺭﺒﻴﻊ‬ ‫ﻜﺎﻱ‬ ‫ﺍﺨﺘﺒﺎﺭ‬
‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻭﺇﻨﺘﺎﺝ‬ ‫ﻏﺯﺓ‬ ‫ﻗﻁﺎﻉ‬ ‫ﺒﻠﺩﻴﺎﺕ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬
‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﻟﺼﻨﺎﻋﺔ‬ ‫ﺍﻟﻼﺯﻤﺔ‬
١٥٦
٢٥
‫ﻨﻅ‬ ‫ﻟﺩﺍﺌﺭﺓ‬ ‫ﺍﻟﺘﻨﻅﻴﻤﻲ‬ ‫ﺍﻟﻤﺴﺘﻭﻯ‬ ‫ﺒﻴﻥ‬ ‫ﺴﺒﻴﺭﻤﺎﻥ‬ ‫ﺍﺭﺘﺒﺎﻁ‬ ‫ﻤﻌﺎﻤل‬‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻡ‬
‫ﺍﻷﺨﺭﻯ‬ ‫ﺍﻟﻤﺠﺎﻻﺕ‬ ‫ﻤﻊ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬
١٥٧
٢٦
‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﻟﺩﺍﺌﺭﺓ‬ ‫ﺍﻟﺘﻨﻅﻴﻤﻲ‬ ‫ﺍﻟﻤﺴﺘﻭﻯ‬ ‫ﺒﻴﻥ‬ ‫ﺴﺒﻴﺭﻤﺎﻥ‬ ‫ﺍﺭﺘﺒﺎﻁ‬ ‫ﻤﻌﺎﻤل‬
‫ﺍﻟﻤﺠﺎل‬ ‫ﻭﺒﻴﻥ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬"‫ﻓﻴﻬﺎ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻭﺩﻭﺭ‬ ‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺃﻨﻭﺍﻉ‬"
١٥٨
٢٧
‫ﺍﻟﻤﺠﺎل‬ ‫ﺒﻴﻥ‬ ‫ﺍﻟﻌﻼﻗﺔ‬ ‫ﻟﻘﻴﺎﺱ‬ ‫ﺘﺭﺒﻴﻊ‬ ‫ﻜﺎﻱ‬ ‫ﺍﺨﺘﺒﺎﺭ‬"‫ﻓﻲ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻓﻌﺎﻟﻴﺔ‬ ‫ﻤﺩﻯ‬
‫ﺍﻟﺒﻠﺩﻴﺔ‬"‫ﻭ‬"‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﻟﺼﻨﺎﻋﺔ‬ ‫ﺍﻟﻼﺯﻤﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺇﻨﺘﺎﺝ‬"
١٥٩
٢٨
‫ﻤﻊ‬ ‫ﺍﻟﺒﻠﺩﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻓﻌﺎﻟﻴﺔ‬ ‫ﻤﺩﻯ‬ ‫ﺒﻴﻥ‬ ‫ﻟﺴﺒﻴﺭﻤﺎﻥ‬ ‫ﺍﻻﺭﺘﺒﺎﻁ‬ ‫ﻤﻌﺎﻤﻼﺕ‬
‫ﺍﻷﺨﺭﻯ‬ ‫ﺍﻟﻤﺠﺎﻻﺕ‬
١٦٠
٢٩
‫ﻓﻌﺎﻟ‬ ‫ﻤﺩﻯ‬ ‫ﺒﻴﻥ‬ ‫ﺴﺒﻴﺭﻤﺎﻥ‬ ‫ﺍﺭﺘﺒﺎﻁ‬ ‫ﻤﻌﺎﻤل‬‫ﻭﺒﻴﻥ‬ ‫ﺍﻟﺒﻠﺩﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻴﺔ‬
‫ﺍﻟﻤﺠﺎل‬"‫ﻓﻴﻬﺎ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻭﺩﻭﺭ‬ ‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺃﻨﻭﺍﻉ‬"
١٦١
٣٠
‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻤﻜﻭﻨﺎﺕ‬ ‫ﺍﻟﻤﺠﺎل‬ ‫ﺒﻴﻥ‬ ‫ﻋﻼﻗﺔ‬ ‫ﻫﻨﺎﻙ‬ ‫ﻫل‬ ‫ﻟﻘﻴﺎﺱ‬ ‫ﺘﺭﺒﻴﻊ‬ ‫ﻜﺎﻱ‬ ‫ﺍﺨﺘﺒﺎﺭ‬
‫ﺍﻟﺒﻠﺩﻴﺔ‬ ‫ﻓﻲ‬)‫ﺍﻟﺘﺤﺘﻴﺔ‬ ‫ﺍﻟﺒﻨﻴﺔ‬(‫ﺍﻟﻤﺠﺎﻻﺕ‬ ‫ﺒﺎﻗﻲ‬ ‫ﻭ‬
١٦٢
٣١
‫ﺍﻟ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻤﻜﻭﻨﺎﺕ‬ ‫ﺒﻴﻥ‬ ‫ﻟﺴﺒﻴﺭﻤﺎﻥ‬ ‫ﺍﻻﺭﺘﺒﺎﻁ‬ ‫ﻤﻌﺎﻤﻼﺕ‬‫ﻤﻊ‬ ‫ﺍﻟﺒﻠﺩﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺤﺎﻟﻲ‬
‫ﺍﻷﺨﺭﻯ‬ ‫ﺍﻟﻤﺠﺎﻻﺕ‬
١٦٣
٣٢
‫ﺍﻟﻤﺠﺎل‬ ‫ﻭﺒﻴﻥ‬ ‫ﺍﻟﺒﻠﺩﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻤﻜﻭﻨﺎﺕ‬ ‫ﺒﻴﻥ‬ ‫ﺴﺒﻴﺭﻤﺎﻥ‬ ‫ﺍﺭﺘﺒﺎﻁ‬ ‫ﻤﻌﺎﻤل‬
"‫ﻓﻴﻬﺎ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻭﺩﻭﺭ‬ ‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺃﻨﻭﺍﻉ‬"
١٦٤
٣٣
‫ﺍﻟﻨﺎﺘﺠﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺠﻭﺩﺓ‬ ‫ﻤﺩﻯ‬ ‫ﺍﻟﻤﺠﺎل‬ ‫ﺒﻴﻥ‬ ‫ﺍﻟﻌﻼﻗﺔ‬ ‫ﻟﻘﻴﺎﺱ‬ ‫ﺘﺭﺒﻴﻊ‬ ‫ﻜﺎﻱ‬ ‫ﺍﺨﺘﺒﺎﺭ‬
‫ﺍﻟﻤ‬ ‫ﻭﺒﺎﻗﻲ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻋﻥ‬‫ﺠﺎﻻﺕ‬
١٦٥
٣٤‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻋﻥ‬ ‫ﺍﻟﻨﺎﺘﺠﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺠﻭﺩﺓ‬ ‫ﻤﺩﻯ‬ ‫ﺒﻴﻥ‬ ‫ﻟﺴﺒﻴﺭﻤﺎﻥ‬ ‫ﺍﻻﺭﺘﺒﺎﻁ‬ ‫ﻤﻌﺎﻤﻼﺕ‬١٦٦

10. ‫ﻱ‬
‫ﺍﻟﺠﺩﻭل‬ ‫ﺭﻗﻡ‬‫ﺍﻟﺠﺩﻭل‬ ‫ﻋﻨﻭﺍﻥ‬‫ﺼﻔﺤﺔ‬
‫ﺍﻟﻤﺠﺎﻻﺕ‬ ‫ﻭﺒﺎﻗﻲ‬ ‫ﺍﻟﺤﺎﻟﻲ‬
٣٥
‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻋﻥ‬ ‫ﺍﻟﻨﺎﺘﺠﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺠﻭﺩﺓ‬ ‫ﻤﺩﻯ‬ ‫ﺒﻴﻥ‬ ‫ﺴﺒﻴﺭﻤﺎﻥ‬ ‫ﺍﺭﺘﺒﺎﻁ‬ ‫ﻤﻌﺎﻤل‬
‫ﺍﻟﻤﺠﺎل‬ ‫ﻭﺒﻴﻥ‬"‫ﻓﻴﻬﺎ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻭﺩﻭﺭ‬ ‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺃﻨﻭﺍﻉ‬"
١٦٧
٣٦
‫ﺘﺭﺒﻴ‬ ‫ﻜﺎﻱ‬ ‫ﺍﺨﺘﺒﺎﺭ‬‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﺩﻭﺭ‬ ‫ﻭ‬ ‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺃﻨﻭﺍﻉ‬ ‫ﺍﻟﻤﺠﺎل‬ ‫ﺒﻴﻥ‬ ‫ﺍﻟﻌﻼﻗﺔ‬ ‫ﻟﻘﻴﺎﺱ‬ ‫ﻊ‬
‫ﺍﻟﻤﺠﺎﻻﺕ‬ ‫ﺒﺎﻗﻲ‬ ‫ﻭ‬ ‫ﻓﻴﻬﺎ‬ ‫ﺍﻟﺤﺎﻟﻲ‬
١٦٨
٣٧
‫ﻓﻴﻬﺎ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻭﺩﻭﺭ‬ ‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺃﻨﻭﺍﻉ‬ ‫ﺒﻴﻥ‬ ‫ﻟﺴﺒﻴﺭﻤﺎﻥ‬ ‫ﺍﻻﺭﺘﺒﺎﻁ‬ ‫ﻤﻌﺎﻤﻼﺕ‬
‫ﺍﻷﺨﺭﻯ‬ ‫ﺍﻟﻤﺠﺎﻻﺕ‬ ‫ﻤﻊ‬
١٦٩
٣٨
‫ﺍﻹﺩﺍﺭﻴ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﺃﻨﻭﺍﻉ‬ ‫ﺍﻟﻤﺠﺎل‬ ‫ﺒﻴﻥ‬ ‫ﺍﻟﻌﻼﻗﺔ‬ ‫ﻟﻘﻴﺎﺱ‬ ‫ﺘﺭﺒﻴﻊ‬ ‫ﻜﺎﻱ‬ ‫ﺍﺨﺘﺒﺎﺭ‬‫ﺔ‬
‫ﺍﻟﻤﺠﺎﻻﺕ‬ ‫ﺒﺎﻗﻲ‬ ‫ﻭ‬ ‫ﺍﻟﺒﻠﺩﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺴﺘﺨﺩﻤﺔ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬
١٧٠
٣٩
‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﺃﻨﻭﺍﻉ‬ ‫ﺒﻴﻥ‬ ‫ﻟﺴﺒﻴﺭﻤﺎﻥ‬ ‫ﺍﻻﺭﺘﺒﺎﻁ‬ ‫ﻤﻌﺎﻤﻼﺕ‬
‫ﺍﻟﺒﻠﺩﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺴﺘﺨﺩﻤﺔ‬
١٧١
٤٠
‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﺃﻨﻭﺍﻉ‬ ‫ﺍﻟﻤﺠﺎل‬ ‫ﺒﻴﻥ‬ ‫ﺴﺒﻴﺭﻤﺎﻥ‬ ‫ﺍﺭﺘﺒﺎﻁ‬ ‫ﻤﻌﺎﻤل‬
‫ﻭﺒﻴﻥ‬ ‫ﺍﻟﺒﻠﺩﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺴﺘﺨﺩﻤﺔ‬"‫ﺃﻨﻭﺍﻉ‬‫ﻓﻴﻬﺎ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻭﺩﻭﺭ‬ ‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬"
١٧٢
٤١‫ﺍﻷﺨﺭﻯ‬ ‫ﺍﻟﻤﺠﺎﻻﺕ‬ ‫ﻤﻊ‬ ‫ﻤﺠﺎل‬ ‫ﻜل‬ ‫ﺒﻴﻥ‬ ‫ﻟﺴﺒﻴﺭﻤﺎﻥ‬ ‫ﺍﻻﺭﺘﺒﺎﻁ‬ ‫ﻤﻌﺎﻤﻼﺕ‬١٧٢
٤٢
‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻭﺩﻭﺭ‬ ‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺃﻨﻭﺍﻉ‬ ‫ﺍﻟﻤﺠﺎل‬ ‫ﺒﻴﻥ‬ ‫ﺍﻟﻌﻼﻗﺔ‬ ‫ﻟﻘﻴﺎﺱ‬ ‫ﺘﺭﺒﻴﻊ‬ ‫ﻜﺎﻱ‬ ‫ﺍﺨﺘﺒﺎﺭ‬
‫ﺍﻟﻤﺠﺎﻻﺕ‬ ‫ﻭﺒﺎﻗﻲ‬ ‫ﻓﻴﻬﺎ‬ ‫ﺍﻟﺤﺎﻟﻲ‬
١٧٣
٤٣
‫ﺍﻟ‬ ‫ﺒﻴﻥ‬ ‫ﻋﻼﻗﺔ‬ ‫ﻫﻨﺎﻙ‬ ‫ﻫل‬ ‫ﻻﺨﺘﺒﺎﺭ‬ ‫ﺘﺭﺒﻴﻊ‬ ‫ﻜﺎﻱ‬ ‫ﺍﺨﺘﺒﺎﺭ‬‫ﺠﻭﺩﺓ‬ ‫ﻤﺩﻯ‬ ‫ﻤﺠﺎل‬
‫ﺍﻟﻤﺠﺎﻻﺕ‬ ‫ﻭﺒﺎﻗﻲ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻋﻥ‬ ‫ﺍﻟﻨﺎﺘﺠﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬
١٧٤
٤٤
‫ﻭﺩﻭﺭ‬ ‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺃﻨﻭﺍﻉ‬ ‫ﺍﻟﻤﺠﺎل‬ ‫ﺒﻴﻥ‬ ‫ﺍﻟﻌﻼﻗﺔ‬ ‫ﻟﻘﻴﺎﺱ‬ ‫ﺴﺒﻴﺭﻤﺎﻥ‬ ‫ﺍﺭﺘﺒﺎﻁ‬ ‫ﻤﻌﺎﻤل‬
‫ﺍﻟﻤﺠﺎﻻﺕ‬ ‫ﻭﺒﺎﻗﻲ‬ ‫ﻓﻴﻬﺎ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬
١٧٤

11. ‫ﻙ‬
‫ﺍﻷﺸﻜﺎل‬ ‫ﻗﺎﺌﻤﺔ‬
‫ﺍﻟﺸﻜل‬ ‫ﺭﻗﻡ‬‫ﺍﻟﺸﻜل‬ ‫ﻋﻨﻭﺍﻥ‬‫ﺍﻟﺼﻔﺤﺔ‬
١‫ﻭﻋﻤ‬ ‫ﻟﻠﻨﻅﺎﻡ‬ ‫ﺍﻷﺴﺎﺴﻴﺔ‬ ‫ﺍﻟﻤﻜﻭﻨﺎﺕ‬‫ﺒﻴﻨﻬﺎ‬ ‫ﺍﻟﺘﻔﺎﻋل‬ ‫ﻠﻴﺎﺕ‬٤٥
٢‫ﻜﻨﻅﺎﻡ‬ ‫ﺍﻟﻤﻨﻅﻤﺔ‬٤٧
٣‫ﺍﻟﻤﻨﻅﻤﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﺴﺘﻭﻴﺎﺕ‬٦٨
٤‫ﺍﻹﻟﻜﺘﺭﻭﻨﻲ‬ ‫ﺍﻟﺤﺎﺴﺏ‬ ‫ﺘﺨﻁﻴﻁ‬ ‫ﻨﻤﻭﺫﺝ‬٧١
٥‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﺍﺘﺨﺎﺫ‬ ‫ﻤﺭﺍﺤل‬٨٢
٦‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺃﻨﻭﺍﻉ‬ ‫ﺒﻴﻥ‬ ‫ﺍﻟﻌﻼﻗﺔ‬٨٣
‫ﺍﻟﻤﻼﺤﻕ‬ ‫ﻗﺎﺌﻤﺔ‬
‫ﺍﻟﻤﻠﺤﻕ‬ ‫ﺭﻗﻡ‬‫ﺍﻟﻤﻠﺤﻕ‬ ‫ﻋﻨﻭﺍﻥ‬‫ﺍﻟﺼﻔﺤﺔ‬
١‫ﺍﻟﻨﻬﺎﺌﻴﺔ‬ ‫ﺼﻭﺭﺘﻬﺎ‬ ‫ﻓﻲ‬ ‫ﺍﻹﺴﺘﺒﺎﻨﺔ‬١٩٧
٢‫ﺍﻟﻤﺤﻜﻤﻴﻥ‬ ‫ﺃﺴﻤﺎﺀ‬٢٠٢
٣
‫ﻤﻬﻤﺔ‬ ‫ﺒﺘﺴﻬﻴل‬ ‫ﺍﻟﻤﺤﻠﻲ‬ ‫ﺍﻟﺤﻜﻡ‬ ‫ﻟﻭﺯﺍﺭﺓ‬ ‫ﺍﻟﻌﻠﻴﺎ‬ ‫ﺍﻟﺩﺭﺍﺴﺎﺕ‬ ‫ﻋﻤﺎﺩﺓ‬ ‫ﻜﺘﺎﺏ‬
‫ﺍﻟﻌﻴﻨﺔ‬ ‫ﺃﻓﺭﺍﺩ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻹﺴﺘﺒﺎﻨﺔ‬ ‫ﺘﻭﺯﻴﻊ‬ ‫ﻓﻲ‬ ‫ﺍﻟﺒﺎﺤﺙ‬
٢٠٣
٤‫ﺍﻟﺸﺒﻜﺎﺕ‬ ‫ﺃﻨﻭﺍﻉ‬٢٠٤
‫ﺍﻻﺨﺘﺼﺎﺭﺍﺕ‬ ‫ﻗﺎﺌﻤﺔ‬
Arithmetic Logical UnitALU
Computerized Management Information SystemsCMIS
Central Processing UnitCPU
Data Base AdministratorDBA
Decision Support SystemsDSS
Electronic Delayed Storage Automatic ComputerEDSAC
Executive Support SystemsESS
International Business MachinesIBM
Knowledge Work SystemsKWS
Local Area NetworksLAN
Management Information SystemsMIS
Office Information SystemsOIS
Palestinian Gaza Strip MunicipalitiesPGSM
Transaction Processing SystemsTPS
Wide Area NetworkWAN

12. ‫ل‬
‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻤﻠﺨﺹ‬
‫ﻭﺍ‬ ‫ﻭﺍﻟﻬﻴﺌﺎﺕ‬ ‫ﺍﻟﺩﻭل‬ ‫ﻤﻥ‬ ‫ﻟﻜﺜﻴﺭ‬ ‫ﻓﺭﺼﺔ‬ ‫ﻗﺩﺭﺍﺕ‬ ‫ﻤﻥ‬ ‫ﺘﺘﻴﺤﻪ‬ ‫ﺒﻤﺎ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﺘﻌﺘﺒﺭ‬‫ﺘﻌﺒـﺭ‬ ،‫ﻷﻓـﺭﺍﺩ‬
‫ﺃﻫﻤﻴـﺔ‬ ‫ﻭﺘﻤﺜل‬ ،‫ﻭﺍﻨﺘﺸﺎﺭﻫﺎ‬ ‫ﻭﺍﺴﺘﺨﺩﺍﻤﻬﺎ‬ ‫ﺘﻁﻭﺭﻫﺎ‬ ‫ﺼﺎﺤﺒﺕ‬ ‫ﺍﻟﺘﻲ‬ ‫ﺍﻟﺴﺭﻋﺔ‬ ‫ﻨﺘﻴﺠﺔ‬ ،‫ﻤﺘﺠﺩﺩﺓ‬ ‫ﺜﻭﺭﺓ‬ ‫ﻋﻥ‬
،‫ﻋﻠﻴﻬـﺎ‬ ‫ﻭﺍﻟﺤـﺼﻭل‬ ‫ﺍﻟﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﻭﺍﺴﺘﺭﺠﺎﻉ‬ ‫ﺤﻔﻅ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺘﺯﺍﻴﺩﺓ‬ ‫ﻟﻘﺩﺭﺍﺘﻬﺎ‬ ‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﻟﺼﻨﺎﻉ‬ ‫ﻜﺒﺭﻯ‬
‫ﺍﻟﺯﻤﻥ‬ ‫ﻤﻊ‬ ‫ﺍﻟﺘﻨﺎﻓﺱ‬ ‫ﻭﻫﻭ‬ ‫ﻭﻀﻭﺤﺎ‬ ‫ﺯﺍﺩ‬ ‫ﺠﺩﻴﺩ‬ ‫ﻤﻔﻬﻭﻡ‬ ‫ﺒﺭﻭﺯ‬ ‫ﻋﻠﻰ‬ ‫ﻭﺴﺎﻋﺩﺕ‬.
‫ﻟﻠﺒ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻫﺫﻩ‬ ‫ﺠﺎﺀﺕ‬ ‫ﻭﻗﺩ‬‫ﺼـﻨﻊ‬ ‫ﻋﻤﻠﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﺩﻭﺭ‬ ‫ﻓﻲ‬ ‫ﺤﺙ‬
‫ﺒﻔﻠﺴﻁﻴﻥ‬ ‫ﻏﺯﺓ‬ ‫ﻗﻁﺎﻉ‬ ‫ﺒﻠﺩﻴﺎﺕ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬.‫ﺍﺴﺘﻜـﺸﺎﻑ‬ ‫ﻋﻠـﻰ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻫﺩﻑ‬ ‫ﺘﺭﻜﺯ‬ ‫ﻟﺫﻟﻙ‬ ‫ﻭﻭﻓﻘﺎ‬
‫ﻓـﻲ‬ ‫ﺍﻹﺩﺍﺭﻴـﺔ‬ ‫ﺍﻟﻘـﺭﺍﺭﺍﺕ‬ ‫ﻭﺼﻨﻊ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻟﻨﻅﻡ‬ ‫ﺍﻟﺘﺤﺘﻴﺔ‬ ‫ﺍﻟﺒﻨﻴﺔ‬ ‫ﺘﻭﻓﺭ‬ ‫ﻤﺩﻯ‬
‫ﻏﺯﺓ‬ ‫ﻗﻁﺎﻉ‬ ‫ﺒﻠﺩﻴﺎﺕ‬.‫ﺃﻫﻡ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺘﻌﺭﻑ‬ ‫ﺇﻟﻰ‬ ‫ﺇﻀﺎﻓﺔ‬‫ﻨﻅـﻡ‬ ‫ﺍﺴـﺘﺨﺩﺍﻡ‬ ‫ﻋﻠـﻰ‬ ‫ﺘـﺅﺜﺭ‬ ‫ﺍﻟﺘﻲ‬ ‫ﺍﻟﻌﻭﺍﻤل‬
‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺼﻨﻊ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬.
‫ﻭﻓﺭﻀـﻴﺎﺘﻪ‬ ‫ﺍﻟﺒﺤـﺙ‬ ‫ﻨﻤﻭﺫﺝ‬ ‫ﺼﻴﺎﻏﺔ‬ ‫ﺘﻡ‬ ‫ﺍﻟﻤﺠﺎل‬ ‫ﻫﺫﺍ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻌﻠﻤﻴﺔ‬ ‫ﺍﻹﺴﻬﺎﻤﺎﺕ‬ ‫ﻤﺭﺍﺠﻌﺔ‬ ‫ﺨﻼل‬ ‫ﻭﻤﻥ‬
‫ﺍﻟﺒﻴﺎﻨﺎﺕ‬ ‫ﻟﺠﻤﻊ‬ ‫ﺍﺴﺘﺒﺎﻨﻪ‬ ‫ﻭﺘﺼﻤﻴﻡ‬.‫ﻤﻥ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻋﻴﻨﺔ‬ ‫ﺘﺄﻟﻔﺕ‬ ‫ﺤﻴﺙ‬)١١(‫ﻏـﺯﺓ‬ ‫ﻗﻁـﺎﻉ‬ ‫ﻓـﻲ‬ ‫ﺒﻠﺩﻴﺔ‬
‫ﺍﺴﺘﺨﺩﺍ‬ ‫ﻭﺘﻡ‬ ،‫ﺒﻔﻠﺴﻁﻴﻥ‬‫ﺼـﺤﺔ‬ ‫ﻤـﻥ‬ ‫ﻟﻠﺘﺜﺒـﺕ‬ ‫ﺴـﺒﻴﺭﻤﺎﻥ‬ ‫ﺍﺭﺘﺒـﺎﻁ‬ ‫ﻭﻤﻌﺎﻤل‬ ‫ﺘﺭﺒﻴﻊ‬ ‫ﻜﺎﻱ‬ ‫ﺍﺨﺘﺒﺎﺭ‬ ‫ﻡ‬
‫ﺍﻟﻔﺭﻀﻴﺎﺕ‬.‫ﺍﻟﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﻨﻅـﻡ‬ ‫ﻟﺩﺍﺌﺭﺓ‬ ‫ﺍﻟﺘﻨﻅﻴﻤﻲ‬ ‫ﺍﻟﻤﺴﺘﻭﻯ‬ ‫ﺃﻥ‬ ‫ﻭﺘﻔﺴﻴﺭﻫﺎ‬ ‫ﺍﻟﻨﺘﺎﺌﺞ‬ ‫ﺘﺤﻠﻴل‬ ‫ﻜﺸﻑ‬ ‫ﻭﻗﺩ‬
‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻤﻥ‬ ‫ﻟﻠﻤﺴﺘﻔﻴﺩﻴﻥ‬ ‫ﻤﻨﺎﺴﺏ‬ ‫ﺍﻟﺒﻠﺩﻴﺎﺕ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬.‫ﺍﺘﺨـﺎﺫ‬ ‫ﻓـﻲ‬ ‫ﺘﻌﺘﻤﺩ‬ ‫ﺍﻹﺩﺍﺭﺓ‬ ‫ﻭﺃﻥ‬
‫ﺒﺎﻋﺘﺒﺎﺭ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻋﻠﻰ‬ ‫ﻗﺭﺍﺭﺍﺘﻬﺎ‬‫ﻓﻌﺎﻻ‬ ‫ﻨﻅﺎﻤﺎ‬ ‫ﻩ‬.‫ﻓﻲ‬ ‫ﺘﺅﺜﺭ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﻟﻠﻨﻅﺎﻡ‬ ‫ﺍﻟﺘﺤﺘﻴﺔ‬ ‫ﺍﻟﺒﻨﻴﺔ‬ ‫ﺃﻥ‬ ‫ﻜﻤﺎ‬
‫ﻤﺘﺨـﺫ‬ ‫ﻤﺘﻁﻠﺒـﺎﺕ‬ ‫ﻤﻊ‬ ‫ﺘﺘﻁﺎﺒﻕ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻴﻭﻓﺭﻫﺎ‬ ‫ﺍﻟﺘﻲ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻭﺃﻥ‬ ‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺍﺘﺨﺎﺫ‬ ‫ﻋﻤﻠﻴﺔ‬
‫ﺍﻟﻘﺭﺍﺭ‬.‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﺃﻨﻭﺍﻉ‬ ‫ﺒﻌﺽ‬ ‫ﺘﺴﺘﺨﺩﻡ‬ ‫ﺍﻟﺒﻠﺩﻴﺎﺕ‬ ‫ﻭﺃﻥ‬.‫ﺃﻅﻬـﺭﺕ‬ ‫ﻭﻗـﺩ‬
‫ﺒﻴ‬ ‫ﻗﻭﻴﺔ‬ ‫ﻁﺭﺩﻴﺔ‬ ‫ﻋﻼﻗﺔ‬ ‫ﻭﺠﻭﺩ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬‫ﺍﻟﻤﺤﻭﺴـﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻟﻨﻅﻡ‬ ‫ﺍﻟﺘﺤﺘﻴﺔ‬ ‫ﺍﻟﺒﻨﻴﺔ‬ ‫ﺘﻭﻓﺭ‬ ‫ﻥ‬
‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﻟﺼﻨﺎﻋﺔ‬ ‫ﺍﻟﻼﺯﻤﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻭﺍﺴﺘﺨﺩﺍﻡ‬ ‫ﺇﻨﺘﺎﺝ‬ ‫ﻭﺒﻴﻥ‬.‫ﻋﻼﻗـﺔ‬ ‫ﻭﺠـﻭﺩ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺃﺜﺒﺘﺕ‬ ‫ﻜﺫﻟﻙ‬
‫ﺍﻟﻼﺯﻤـﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﺇﻨﺘﺎﺝ‬ ‫ﻭﺒﻴﻥ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﻭﺠﻭﺩ‬ ‫ﺒﻴﻥ‬ ‫ﻁﺭﺩﻴﺔ‬ ‫ﻤﻌﻨﻭﻴﺔ‬
‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﻟﺼﻨﺎﻋﺔ‬.
‫ﻀﻌ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺃﻅﻬﺭﺕ‬ ‫ﻜﻤﺎ‬‫ﺍﻟﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﻭﺘﻭﻓﻴﺭ‬ ،‫ﺍﻟﻌﻤل‬ ‫ﺠﻭﺍﻨﺏ‬ ‫ﻜﺎﻓﺔ‬ ‫ﺘﻐﻁﻴﺔ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻗﺩﺭﺓ‬ ‫ﻑ‬
‫ﻗـﺼﻴﺭ‬ ‫ﻟﻠﺘﺨﻁـﻴﻁ‬ ‫ﺍﻟﻼﺯﻤﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺘﻭﻓﻴﺭ‬ ‫ﺃﻭ‬ ،‫ﺍﻟﺒﻠﺩﻴﺔ‬ ‫ﻭﺍﺴﺘﺭﺍﺘﻴﺠﻴﺎﺕ‬ ‫ﺃﻫﺩﺍﻑ‬ ‫ﻟﺘﺤﺩﻴﺩ‬ ‫ﺍﻟﻼﺯﻤﺔ‬
‫ﺍﻹﺩﺍﺭﻱ‬ ‫ﺍﻟﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﻨﻅﺎﻡ‬ ‫ﻟﻌﻤل‬ ‫ﻭﺍﻀﺤﺔ‬ ‫ﺨﻁﻁ‬ ‫ﻭﺠﻭﺩ‬ ‫ﻋﺩﻡ‬ ‫ﺃﻥ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺃﻜﺩﺕ‬ ‫ﻜﻤﺎ‬ ،‫ﺍﻷﺠل‬
‫ﺒﺸﻜل‬ ‫ﻴﻌﻴﻕ‬ ‫ﺃﺴﺎﺴﻴﺎ‬ ‫ﻤﻌﻭﻗﺎ‬ ‫ﻴﻤﺜل‬ ‫ﺍﻟﻤﺤﻭﺴﺏ‬‫ﺍﻟﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﻨﻅـﻡ‬ ‫ﻭﺘﻁـﻭﻴﺭ‬ ‫ﺘﻁﺒﻴﻕ‬ ‫ﻋﻤﻠﻴﺔ‬ ‫ﺠﻭﻫﺭﻱ‬
‫ﺍﻟﺒﻠﺩﻴﺎﺕ‬ ‫ﻓﻲ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬.‫ﻭﺘـﺩﻋﻴﻡ‬ ‫ﺘﻘﻭﻴﺔ‬ ‫ﺸﺄﻨﻬﺎ‬ ‫ﻤﻥ‬ ‫ﺘﻭﺼﻴﺎﺕ‬ ‫ﻤﺠﻤﻭﻋﺔ‬ ‫ﺇﻟﻰ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺨﻠﺼﺕ‬ ‫ﻭﺨﺘﺎﻤﺎ‬
‫ﻏﺯﺓ‬ ‫ﻗﻁﺎﻉ‬ ‫ﺒﻠﺩﻴﺎﺕ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺼﻨﺎﻋﺔ‬ ‫ﻋﻤﻠﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﺩﻭﺭ‬.

13. ‫ﻡ‬
Abstract
Information Systems (IS) with its available capabilities are
considered as a chance for many countries, organizations and
individuals to express a renewal revolution as a result of speed which
a companioned of its development, use and dissemination. IS
represents a high extent of importance for decision makers because
of its increasing capabilities on saving, retrieving and possessing
information. And helped a new concept called “Time Competition”
to be prominent.
This study examines on the Role of Computerized
Management Information Systems (CMIS) in Palestinian Gaza Strip
Municipalities (PGSM). So the study concentrated on exploring the
availability extent of CMIS infrastructure and decision making on
PGSM in addition to knowing the most important factors that affects
the efficiency of CMIS use in decision making.
During the review of science contribution on this field, the
research model and hypothesis has been formulated and a
questionnaire designed to collect data. The study sample consists of
(11) municipalities on Gaza. The researcher made use of Chi-square
tests and Spearman correlation tests to prove the hypothesis, the
analysis and explain of results displayed that the level of CMIS
department on PGSM is suitable for beneficiaries and the
administrators depends on current system as effective system to
make decisions. The infrastructure of current system affects the
decision making process, The information that current system offers
are corresponded with decision making requirements, and the
municipality uses some of CMIS types.
The study revealed the existence of a direct positive
relationship between the availability of CMIS infrastructure and the
production and use of information needed to decision making. And
showed a direct positive relationship between the existence of CMIS
and the production of information needed for decision making. The
study also showed the weaknesses of current system capabilities to
cover all the work sides, offering needed information to determine
goals and strategies of the municipality, or short term planning. The
study proved that absence of CMIS clear plans represents as
elementary obstacle that hinder the development and implementation
of CMIS in the Municipalities. The research concluded with a group
of recommendations intended to strengthen and support the role of
computerized management information systems on decision making
in Palestinian municipalities.

14. ‫ﺍﻷﻭل‬ ‫ﺍﻟﻔﺼـل‬
‫ﻟﻠﺩﺭﺍﺴﺔ‬ ‫ﺍﻟﻌـﺎﻡ‬ ‫ﺍﻹﻁـﺎﺭ‬
v‫ﻤﻘﺩﻤﺔ‬
v‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻤﺸﻜﻠﺔ‬
v‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺃﻫﺩﺍﻑ‬
v‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻓﺭﻀﻴﺎﺕ‬
v‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺃﻫﻤﻴﺔ‬
v‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺤﺩﻭﺩ‬
v‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻫﻴﻜل‬
v‫ﺍﻟﺒﺤﺙ‬ ‫ﻭﺃﺩﺒﻴﺎﺕ‬ ‫ﺍﻟﻌﻼﻗﺔ‬ ‫ﺫﺍﺕ‬ ‫ﺍﻟﺩﺭﺍﺴﺎﺕ‬

15. ٢
‫ﺍﻷﻭل‬ ‫ﺍﻟﻔﺼـل‬
‫ﻟﻠﺩﺭﺍﺴﺔ‬ ‫ﺍﻟﻌـﺎﻡ‬ ‫ﺍﻹﻁـﺎﺭ‬
‫ﺃﻭﻻ‬:‫ﻤﻘﺩﻤﺔ‬
‫ﺴﻨ‬ ‫ﻁﻭﺍل‬ ‫ﺍﻟﻔﻠﺴﻁﻴﻨﻴﺔ‬ ‫ﺍﻟﺒﻠﺩﻴﺎﺕ‬ ‫ﻋﺎﻨﺕ‬‫ﻭﺍﺕ‬‫ﺍﻻﺤﺘﻼل‬‫ﺍﻹﺴﺭﺍﺌﻴﻠﻲ‬‫ﻟﺘﺩﻤﻴﺭ‬ ‫ﻋﺩﻴﺩﺓ‬ ‫ﻤﺤﺎﻭﻻﺕ‬ ‫ﻤﻥ‬
‫ﺍﻟﺘﺤﺘﻴﺔ‬ ‫ﺒﻨﻴﺘﻬﺎ‬‫ﻤﻌﺎﻟﻤﻬﺎ‬ ‫ﻭﻁﻤﺱ‬ ،.‫ﻫﻴﻤﻨﺔ‬ ‫ﺘﺤﺕ‬ ‫ﻭﻀﻌﻬﺎ‬ ‫ﺨﻼل‬ ‫ﻤﻥ‬‫ﺍﻟﺘـﻲ‬ ،‫ﺍﻟﻤﺩﻨﻴـﺔ‬ ‫ﺒﺎﻹﺩﺍﺭﺓ‬ ‫ﺴﻤﻲ‬ ‫ﻤﺎ‬
‫ﺼﺎﺩﺭﺕ‬،‫ﺍﻟﻤﺼﻴﺭﻴﺔ‬ ‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﻤﻌﻅﻡ‬ ‫ﺍﺘﺨﺎﺫ‬ ‫ﻓﻲ‬ ‫ﺤﻘﻬﺎ‬‫ﺘﺘﺒـﻊ‬ ‫ﻤﻌﻴﻨﺔ‬ ‫ﺒﺭﺍﻤﺞ‬ ‫ﺍﺴﺘﺨﺩﺍﻡ‬ ‫ﻋﻠﻴﻬﺎ‬ ‫ﻭﻓﺭﻀﺕ‬
‫ﻤﺭﻜﺯﻱ‬ ‫ﻨﻅﺎﻡ‬‫ﻴﺘﺤﻜﻡ‬‫ﺒﻬ‬ ‫ﻴﺘﻌﻠﻕ‬ ‫ﻤﺎ‬ ‫ﻜل‬ ‫ﻓﻲ‬‫ﺍﻟﺒﺭﺍﻤﺞ‬ ‫ﺫﻩ‬‫ﻤ‬‫ﻭﻏﻴﺭﻫـﺎ‬ ‫ﻭﺘﻘﺎﺭﻴﺭ‬ ‫ﻭﺼﻴﺎﻨﺔ‬ ‫ﻭﺘﻌﺩﻴل‬ ‫ﺘﺭﻜﻴﺏ‬ ‫ﻥ‬
‫ﻟﻠﺠﻤﻬﻭﺭ‬ ‫ﺨﺩﻤﺎﺘﻬﺎ‬ ‫ﺘﻘﺩﻴﻡ‬ ‫ﻋﻥ‬ ‫ﻭﻋﺠﺯﻫﺎ‬ ‫ﺍﻟﺒﻠﺩﻴﺎﺕ‬ ‫ﺇﻀﻌﺎﻑ‬ ‫ﺇﻟﻰ‬ ‫ﺃﺩﻯ‬ ‫ﻤﻤﺎ‬.‫ﺘﻨﺘﻬـﻲ‬ ‫ﻟﻡ‬ ‫ﺍﻟﻤﻌﺎﻨﺎﺓ‬ ‫ﺘﻠﻙ‬ ‫ﻟﻜﻥ‬
‫ﻋﺎﻡ‬ ‫ﺍﻟﻔﻠﺴﻁﻴﻨﻴﺔ‬ ‫ﺍﻟﻭﻁﻨﻴﺔ‬ ‫ﺍﻟﺴﻠﻁﺔ‬ ‫ﺒﻤﺠﻲﺀ‬ ‫ﻜﻠﻴﺎ‬١٩٩٤،‫ﺍﻻﻫﺘﻤـﺎﻡ‬ ‫ﺩﺍﺌﺭﺓ‬ ‫ﻓﻲ‬ ‫ﺍﻟﺒﻠﺩﻴﺎﺕ‬ ‫ﻭﻀﻌﺕ‬ ‫ﺤﻴﺙ‬ ،
‫ﺍﻟ‬ ‫ﺍﻟﺘﻁﻭﻴﺭ‬ ‫ﻓﻲ‬ ‫ﺘﻠﻌﺒﻪ‬ ‫ﺍﻟﺫﻱ‬ ‫ﺍﻟﻬﺎﻡ‬ ‫ﺒﺎﻟﺩﻭﺭ‬ ‫ﻤﻨﻬﺎ‬ ‫ﺇﻴﻤﺎﻨﺎ‬‫ﻟﺴﻴﻁﺭﺘﻬﺎ‬ ‫ﺘﺨﻀﻊ‬ ‫ﺍﻟﺘﻲ‬ ‫ﻟﻠﻤﻨﺎﻁﻕ‬ ‫ﻤﺴﺘﻘﺒﻠﻲ‬.‫ﻭﻤـﻥ‬
‫ﺠﺎﻫـﺩﺓ‬ ‫ﻋﻤﻠﺕ‬ ‫ﺍﻟﺘﻲ‬ ‫ﺍﻟﻤﺤﻠﻲ‬ ‫ﺍﻟﺤﻜﻡ‬ ‫ﻭﺯﺍﺭﺓ‬ ‫ﺇﺸﺭﺍﻑ‬ ‫ﺘﺤﺕ‬ ‫ﺍﻟﺒﻠﺩﻴﺎﺕ‬ ‫ﻭﻀﻌﺕ‬ ‫ﺃﻨﻬﺎ‬ ‫ﺍﻻﻫﺘﻤﺎﻡ‬ ‫ﻫﺫﺍ‬ ‫ﻤﻅﺎﻫﺭ‬
‫ﻋﻤـل‬ ‫ﺘـﻀﺒﻁ‬ ‫ﺍﻟﺘـﻲ‬ ‫ﻭﺍﻟﻘﻭﺍﻨﻴﻥ‬ ‫ﺍﻟﻨﻅﻡ‬ ‫ﻭﺍﻋﺘﻤﺎﺩ‬ ‫ﻭﺼﻴﺎﻏﺔ‬ ،‫ﺍﻟﺒﻠﺩﻴﺎﺕ‬ ‫ﺃﻭﻀﺎﻉ‬ ‫ﻭﺘﻁﻭﻴﺭ‬ ‫ﺘﺤﺴﻴﻥ‬ ‫ﻋﻠﻰ‬
‫ﺍﻟﺨﺩﻤﺔ‬ ‫ﺘﻘﺩﻴﻡ‬ ‫ﻭﺘﺴﻬل‬ ‫ﺍﻟﺒﻠﺩﻴﺎﺕ‬.‫ﻤ‬ ‫ﺍﺘﻔﺎﻗﻴﺎﺕ‬ ‫ﺇﺒﺭﺍﻡ‬ ‫ﻤﻥ‬ ‫ﻭﺘﻤﻜﻨﺕ‬‫ﻜـﺎﻥ‬ ،‫ﺍﻟﻤﺎﻨﺤﺔ‬ ‫ﻭﺍﻟﺩﻭل‬ ‫ﺍﻟﺩﻭﻟﻲ‬ ‫ﺍﻟﺒﻨﻙ‬ ‫ﻊ‬
،‫ﺒﻴﺎﻨـﺎﺕ‬ ‫ﻭﻗﻭﺍﻋـﺩ‬ ‫ﺍﺘﺼﺎل‬ ‫ﻭﺸﺒﻜﺎﺕ‬ ‫ﺤﺎﺴﺏ‬ ‫ﺃﺠﻬﺯﺓ‬ ‫ﻤﻥ‬ ‫ﺍﻟﻤﺘﻭﻓﺭﺓ‬ ‫ﺒﺎﻟﺘﻜﻨﻭﻟﻭﺠﻴﺎ‬ ‫ﺍﻟﺒﻠﺩﻴﺎﺕ‬ ‫ﺘﺯﻭﻴﺩ‬ ‫ﺃﻫﻤﻬﺎ‬
‫ﺍﻟﺒﻠـﺩﻴﺎﺕ‬ ‫ﻟﻬـﺫﻩ‬ ‫ﺘـﻭﻓﺭ‬ ‫ﺃﻥ‬ ‫ﻟﻬﺎ‬ ‫ﺍﻟﻤﺘﻭﻗﻊ‬ ‫ﻤﻥ‬ ‫ﺍﻟﺘﻲ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﺇﻟﻰ‬ ‫ﺒﺎﻹﻀﺎﻓﺔ‬
‫ﻤﻥ‬ ‫ﺘﺤﺴﻥ‬ ‫ﻭﻤﺘﻨﻭﻋﺔ‬ ‫ﻋﺩﻴﺩﺓ‬ ‫ﻭﺇﻤﻜﺎﻨﻴﺎﺕ‬ ،‫ﻭﻤﺯﺍﻴﺎ‬ ‫ﻫﺎﺌﻠﺔ‬ ‫ﻓﺭﺹ‬‫ﻟـﺩﻴﻬﺎ‬ ‫ﺍﻟﺩﺨل‬ ‫ﺃﻨﻅﻤﺔ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻋﻠﻰ‬ ‫ﻗﺩﺭﺘﻬﺎ‬
‫ﻭﺍﻟﺘـﺭﺍﺨﻴﺹ‬ ‫ﺍﻷﺒﻨﻴـﺔ‬ ‫ﻭﺘـﺭﺍﺨﻴﺹ‬ ‫ﺍﻟﻀﺭﺍﺌﺏ‬ ‫ﻭﻨﻅﺎﻡ‬ ‫ﻭﺍﻟﺘﺤﺼﻴل‬ ‫ﺍﻟﺠﺒﺎﻴﺔ‬ ‫ﻨﻅﺎﻡ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻤﺜل‬ ،‫ﺒﻜﻔﺎﺀﺓ‬
‫ﻭﻏﻴﺭﻫﺎ‬ ‫ﻭﺍﻟﺼﻨﺎﻋﺎﺕ‬ ‫ﻭﺍﻟﺤﺭﻑ‬ ‫ﺍﻟﺘﺠﺎﺭﻴﺔ‬.‫ﻫﻴﺎﻜـل‬ ‫ﺒﺎﻋﺘﻤـﺎﺩ‬ ‫ﻗﺎﻤﺕ‬ ‫ﺃﻨﻬﺎ‬ ‫ﺃﻴﻀﺎ‬ ‫ﺍﻫﺘﻤﺎﻤﻬﺎ‬ ‫ﻤﻅﺎﻫﺭ‬ ‫ﻭﻤﻥ‬

16. ٣
‫ﺇﺩﺍﺭﺍ‬ ‫ﻨﺸﻭﺀ‬ ‫ﻋﻠﻰ‬ ‫ﺴﺎﻋﺩﺕ‬ ‫ﺍﻟﻔﻠﺴﻁﻴﻨﻴﺔ‬ ‫ﺍﻟﺒﻠﺩﻴﺎﺕ‬ ‫ﻟﺒﻌﺽ‬ ‫ﻤﺭﻨﺔ‬ ‫ﺘﻨﻅﻴﻤﻴﺔ‬‫ﺍﻟﻨﻅﻡ‬ ‫ﻓﻲ‬ ‫ﻤﺘﺨﺼﺼﺔ‬ ‫ﻭﺃﻗﺴﺎﻡ‬ ‫ﺕ‬
‫ﺍﻟﻌﻬﺩ‬ ‫ﻓﻲ‬ ‫ﺍﻟﺠﺒﺎﻴﺔ‬ ‫ﻗﺴﻡ‬ ‫ﻓﻲ‬ ‫ﻤﺤﺼﻭﺭﺓ‬ ‫ﻭﻅﻴﻔﺔ‬ ‫ﻜﻭﻨﻬﺎ‬ ‫ﻤﻥ‬ ‫ﺒﺩﻻ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻋﻥ‬ ‫ﻤﺴﺌﻭﻟﺔ‬ ‫ﻟﺘﻜﻭﻥ‬ ‫ﻭﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬
‫ﺍﻟﺴﺎﺒﻕ‬.
‫ﺍﻟﺘﻜﻨﻭﻟـﻭﺠﻲ‬ ‫ﻭﺍﻟﺘﻔﻭﻕ‬ ‫ﺍﻟﻌﻠﻤﻲ‬ ‫ﺍﻟﺘﻁﻭﺭ‬ ‫ﻤﻥ‬ ‫ﻋﺎﻟﻴﺔ‬ ‫ﺒﺩﺭﺠﺔ‬ ‫ﻴﺘﻤﻴﺯ‬ ‫ﺍﻟﻤﻌﺎﺼﺭ‬ ‫ﻋﺎﻟﻤﻨﺎ‬ ‫ﺃﻥ‬ ‫ﻭﺤﻴﺙ‬
‫ﻭﺍﻹﻨ‬ ‫ﺍﻟﻌﻤل‬ ‫ﻭﻗﻁﺎﻋﺎﺕ‬ ‫ﺍﻟﺤﻴﺎﺓ‬ ‫ﻤﺠﺎﻻﺕ‬ ‫ﻤﺨﺘﻠﻑ‬ ‫ﻋﻠﻰ‬ ‫ﺁﺜﺎﺭﻩ‬ ‫ﺍﻨﻌﻜﺴﺕ‬ ‫ﺍﻟﺫﻱ‬‫ﺍﻟﺘﻘـﺩﻡ‬ ‫ﻤـﺱ‬ ‫ﻓﻘـﺩ‬ ،‫ﺘـﺎﺝ‬
‫ﻤﺤﻜﻡ‬ ‫ﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﺎﻡ‬ ‫ﺇﻟﻰ‬ ‫ﻭﺍﻟﻤﻠﺤﺔ‬ ‫ﺍﻟﻤﺘﺯﺍﻴﺩﺓ‬ ‫ﺒﺎﻟﺤﺎﺠﺔ‬ ‫ﻴﺘﻌﻠﻕ‬ ‫ﻓﻴﻤﺎ‬ ‫ﺍﻟﻤﻨﺸﺂﺕ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻋﻤﻠﻴﺔ‬ ‫ﺍﻟﺘﻜﻨﻭﻟﻭﺠﻲ‬
‫ﺍﻟﺘﻌﻘﻴﺩ‬ ‫ﺸﺩﻴﺩﺓ‬ ‫ﺍﻟﻌﻤل‬ ‫ﻤﺠﺎﻻﺕ‬ ‫ﻴﻭﺍﻜﺏ‬.‫ﻭﻗـﺕ‬ ‫ﻓـﻲ‬ ‫ﺍﻟﻘـﺭﺍﺭﺍﺕ‬ ‫ﺘﺘﺨﺫ‬ ‫ﺃﻥ‬ ‫ﺍﻹﺩﺍﺭﺓ‬ ‫ﻋﻠﻰ‬ ‫ﻟﺯﺍﻤﺎ‬ ‫ﻭﺃﺼﺒﺢ‬
‫ﺍﻟﻼﺯﻤ‬ ‫ﻭﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺍﻟﺒﻴﺎﻨﺎﺕ‬ ‫ﺘﺘﻭﻓﺭ‬ ‫ﺃﻥ‬ ‫ﺍﻟﻀﺭﻭﺭﻱ‬ ‫ﻤﻥ‬ ‫ﺒﺎﺕ‬ ‫ﻭﺒﺎﻟﺘﺎﻟﻲ‬ ،‫ﻗﺼﻴﺭ‬‫ﻓـﻼ‬ ،‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﻟﻤﺘﺨﺫﻱ‬ ‫ﺔ‬
‫ﻟﻠﻨﻤـﻭ‬ ‫ﺍﻟﺤﻴـﺎﺓ‬ ‫ﻋﺼﺏ‬ ‫ﻫﻲ‬ ‫ﻓﺎﻟﻤﻌﻠﻭﻤﺎﺕ‬ ،‫ﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺒﺩﻭﻥ‬ ‫ﺭﺸﻴﺩﺓ‬ ‫ﻗﺭﺍﺭﺍﺕ‬ ‫ﻻ‬ ‫ﻭ‬ ‫ﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺒﺩﻭﻥ‬ ‫ﻋﻠﻡ‬
‫ﺃﺘﺎﺤـﺕ‬ ‫ﻭ‬ ‫ﺍﻟﻤﻌﻠﻭﻤـﺔ‬ ‫ﻤـﻊ‬ ‫ﺍﻟﺘﻌﺎﻤـل‬ ‫ﻓﻲ‬ ‫ﺍﻟﺸﻔﺎﻓﻴﺔ‬ ‫ﻤﻥ‬ ‫ﺠﻭﺍ‬ ‫ﺍﻟﺤﺩﻴﺜﺔ‬ ‫ﺍﻟﺘﻘﻨﻴﺎﺕ‬ ‫ﺃﻀﻔﺕ‬ ‫ﻭﻗﺩ‬ ،‫ﻭﺍﻟﺘﻨﻤﻴﺔ‬
‫ﺃﻭ‬ ‫ﺍﻻﺴـﺘﺭﺠﺎﻉ‬ ‫ﺃﻭ‬ ‫ﺍﻟﺘﺨـﺯﻴﻥ‬ ‫ﺇﻤﻜﺎﻨﻴـﺔ‬ ‫ﺤﻴﺙ‬ ‫ﻤﻥ‬ ‫ﺴﻭﺍﺀ‬ ‫ﺸﻜل‬ ‫ﻤﻥ‬ ‫ﺒﺄﻜﺜﺭ‬ ‫ﻤﻨﻬﺎ‬ ‫ﺍﻻﺴﺘﻔﺎﺩﺓ‬‫ﺍﻟﺘﺤـﺩﻴﺙ‬
‫ﻟﺘﺭﺸـﻴﺩ‬ ‫ﺍﻷﻤﺜل‬ ‫ﺒﺎﻟﺸﻜل‬ ‫ﻭﺍﺴﺘﻐﻼﻟﻬﺎ‬ ،‫ﺍﻟﻤﻨﺎﺴﺏ‬ ‫ﺍﻟﻭﻗﺕ‬ ‫ﻓﻲ‬ ‫ﺇﻴﺼﺎﻟﻬﺎ‬ ‫ﻤﻥ‬ ‫ﻭﻤﻜﻨﺕ‬ ،‫ﺍﻟﺘﻁﻭﻴﺭ‬ ‫ﺃﻭ‬ ‫ﻭﺍﻟﺘﻌﺩﻴل‬
‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺼﻨﻊ‬ ‫ﻋﻤﻠﻴﺔ‬.
‫ﻨﻅـﻡ‬ ‫ﻋﻠـﻰ‬ ‫ﺍﻟﻔﻠـﺴﻁﻴﻨﻴﺔ‬ ‫ﺍﻟﺒﻠـﺩﻴﺎﺕ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺍﻋﺘﻤـﺎﺩ‬ ‫ﻤﺩﻯ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺘﻌﺭﻑ‬ ‫ﻟﻀﺭﻭﺭﺓ‬ ‫ﹰ‬‫ﺍ‬‫ﻭﻨﻅﺭ‬
‫ﻫﺫﻩ‬ ‫ﺩﻭﺭ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺘﻌﺭﻑ‬ ‫ﻭﻀﺭﻭﺭﺓ‬ ‫ﻟﺩﻴﻬﺎ‬ ‫ﺍﻟﻤﺘﻭﻓﺭﺓ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬‫ﺘﻠﺒﻴـﺔ‬ ‫ﻓـﻲ‬ ‫ﺍﻟﻨﻅﻡ‬
‫ﺇﺒـﺭﺍﺯ‬ ‫ﻓﻲ‬ ‫ﺘﺴﺎﻋﺩ‬ ‫ﺃﻥ‬ ‫ﺍﻟﻤﺘﻭﻗﻊ‬ ‫ﻤﻥ‬ ‫ﺍﻟﺘﻲ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻫﺫﻩ‬ ‫ﻓﻜﺭﺓ‬ ‫ﺍﻨﺒﻌﺜﺕ‬ ‫ﺍﻟﻤﻼﺌﻤﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﻥ‬ ‫ﺤﺎﺠﺎﺘﻬﺎ‬
‫ﺒﻔﻠﺴﻁﻴﻥ‬ ‫ﻏﺯﺓ‬ ‫ﻗﻁﺎﻉ‬ ‫ﺒﻠﺩﻴﺎﺕ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺼﻨﻊ‬ ‫ﻋﻤﻠﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﺩﻭﺭ‬
‫ﺍﻟـﺴﺒ‬ ‫ﻭﻁﺭﺡ‬ ‫ﺇﺒﺭﺍﺯﻫﺎ‬ ‫ﺃﺠل‬ ‫ﻤﻥ‬ ‫ﺍﻟﻨﻅﻡ‬ ‫ﻫﺫﻩ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻀﻌﻑ‬ ‫ﻨﻭﺍﺤﻲ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﻭﻗﻭﻑ‬ ‫ﺜﻡ‬ ‫ﻭﻤﻥ‬‫ﻟﻤﻌﺎﻟﺠﺘﻬـﺎ‬ ‫ل‬

17. ٤
‫ﺼـﻨﻊ‬ ‫ﻋﻤﻠﻴـﺔ‬ ‫ﻓـﻲ‬ ‫ﻜﻔﺎﺀﺘﻬـﺎ‬ ‫ﺯﻴﺎﺩﺓ‬ ‫ﻭ‬ ‫ﺍﻟﻔﻠﺴﻁﻴﻨﻴﺔ‬ ‫ﺍﻟﺒﻠﺩﻴﺎﺕ‬ ‫ﺃﺩﺍﺀ‬ ‫ﺘﻁﻭﺭ‬ ‫ﺇﻟﻰ‬ ‫ﻴﺅﺩﻱ‬ ‫ﻗﺩ‬ ‫ﺍﻟﺫﻱ‬ ‫ﺍﻷﻤﺭ‬
‫ﺍﻟﻔﻠﺴﻁﻴﻨﻲ‬ ‫ﺍﻟﻘﻭﻤﻲ‬ ‫ﺍﻻﻗﺘﺼﺎﺩ‬ ‫ﺩﻋﻡ‬ ‫ﻓﻲ‬ ‫ﻤﺴﺎﻫﻤﺘﻬﻤﺎ‬ ‫ﺯﻴﺎﺩﺓ‬ ‫ﻋﻠﻰ‬ ‫ﻴﺴﺎﻋﺩ‬ ‫ﻤﻤﺎ‬ ‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬.
‫ﺜﺎﻨﻴﺎ‬:‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻤﺸﻜﻠﺔ‬:
‫ﻓﻲ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻫﺫﻩ‬ ‫ﻤﺸﻜﻠﺔ‬ ‫ﺘﻜﻤﻥ‬‫ﺩﻭﺭ‬ ‫ﺍﺴﺘﻜﺸﺎﻑ‬‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬‫ﺍﻟﻤﺤﻭﺴ‬‫ﺒﺔ‬‫ﺒـﺼﻨﺎﻋﺔ‬ ‫ﻭﻋﻼﻗﺘﻬـﺎ‬
‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬‫ﺒﻔﻠﺴﻁﻴﻥ‬ ‫ﻏﺯﺓ‬ ‫ﻗﻁﺎﻉ‬ ‫ﺒﻠﺩﻴﺎﺕ‬ ‫ﻓﻲ‬‫ﻭﺍﻟﺘﻲ‬‫ﺍﻟﺘﺎﻟﻴﺔ‬ ‫ﺍﻟﺘﺴﺎﺅﻻﺕ‬ ‫ﻋﻥ‬ ‫ﺍﻹﺠﺎﺒﺔ‬ ‫ﻓﻲ‬ ‫ﺘﻤﺜﻴﻠﻬﺎ‬ ‫ﻴﻤﻜﻥ‬:
١.‫ﺇﻨﺘـﺎﺝ‬ ‫ﻓـﻲ‬ ‫ﺍﻟﻤﺤﻭﺴـﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴـﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﻟﺩﺍﺌﺭﺓ‬ ‫ﺍﻟﺘﻨﻅﻴﻤﻲ‬ ‫ﻟﻠﻤﺴﺘﻭﻯ‬ ‫ﺃﺜﺭ‬ ‫ﻫﻨﺎﻙ‬ ‫ﻫل‬
‫ﺍﻟﻘﺭﺍﺭ؟‬ ‫ﻟﺼﻨﺎﻋﺔ‬ ‫ﺍﻟﻼﺯﻤﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬
٢.‫ﻓ‬ ‫ﺍﻟﻤﺴﺘﺨﺩﻡ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻓﻌﺎﻟﻴﺔ‬ ‫ﺘﺅﺜﺭ‬ ‫ﻫل‬‫ﻟـﺼﻨﺎﻋﺔ‬ ‫ﺍﻟﻼﺯﻤﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺇﻨﺘﺎﺝ‬ ‫ﻓﻲ‬ ‫ﺍﻟﺒﻠﺩﻴﺎﺕ‬ ‫ﻲ‬
‫ﺍﻟﻘﺭﺍﺭ؟‬
٣.‫؟‬ ‫ﻏﺯﺓ‬ ‫ﻗﻁﺎﻉ‬ ‫ﺒﻠﺩﻴﺎﺕ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻟﻨﻅﻡ‬ ‫ﺍﻟﺘﺤﺘﻴﺔ‬ ‫ﺍﻟﺒﻨﻴﺔ‬ ‫ﺘﻭﻓﺭ‬ ‫ﻤﺩﻯ‬ ‫ﻤﺎ‬
٤.‫ﻤﺎ‬‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺠﻭﺩﺓ‬ ‫ﻤﺩﻯ‬‫ﺍﻟﻨﻅﻡ‬ ‫ﻫﺫﻩ‬ ‫ﺘﻨﺘﺠﻬﺎ‬ ‫ﺍﻟﺘﻲ‬‫؟‬
٥.‫ﻤﺎ‬‫ﻓﻲ‬ ‫ﺍﻟﻤﺴﺘﺨﺩﻤﺔ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﺃﻨﻭﺍﻉ‬ ‫ﻫﻲ‬‫ﻏﺯﺓ‬ ‫ﻗﻁﺎﻉ‬ ‫ﺒﻠﺩﻴﺎﺕ‬‫؟‬
٦.‫ﻤﺎ‬‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﺒﻴﻥ‬ ‫ﺍﻟﻌﻼﻗﺔ‬ ‫ﻁﺒﻴﻌﺔ‬ ‫ﻫﻲ‬‫ﻏـﺯﺓ‬ ‫ﻗﻁـﺎﻉ‬ ‫ﺒﻠـﺩﻴﺎﺕ‬ ‫ﻓـﻲ‬
‫ﻭﺼﻨﺎﻋﺔ‬‫ﺍﻟﻘﺭﺍﺭ‬‫ﻓﻴﻬﺎ‬‫؟‬
‫ﺜﺎﻟﺜﺎ‬:‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻓﺭﻀﻴﺎﺕ‬
‫ﺍﻋﺘﻤﺩﺕ‬‫ﺘـﺴﺎﺅﻻﺘﻬﺎ‬ ‫ﻋﻠـﻰ‬ ‫ﺍﻹﺠﺎﺒـﺔ‬ ‫ﺇﻟﻰ‬ ‫ﺘﻬﺩﻑ‬ ‫ﺍﻟﺘﻲ‬ ‫ﺍﻟﻔﺭﻀﻴﺎﺕ‬ ‫ﻤﻥ‬ ‫ﻤﺠﻤﻭﻋﺔ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻫﺫﻩ‬
‫ﻭﻫﻲ‬ ‫ﺃﻫﺩﺍﻓﻬﺎ‬ ‫ﻭﺘﺤﻘﻴﻕ‬:

18. ٥
١.‫ﻋﻨﺩ‬ ‫ﺇﺤﺼﺎﺌﻴﺔ‬ ‫ﺩﻻﻟﺔ‬ ‫ﺫﺍﺕ‬ ‫ﺍﺭﺘﺒﺎﻁﻴﻪ‬ ‫ﻋﻼﻗﺔ‬ ‫ﺘﻭﺠﺩ‬‫ﺩﻻﻟﺔ‬ ‫ﻤﺴﺘﻭﻯ‬)٠,٠٥=α(‫ﺒﻴﻥ‬‫ﺍﻟﻤـﺴﺘﻭﻯ‬
‫ﻭﺇﻨﺘـﺎﺝ‬ ‫ﻏـﺯﺓ‬ ‫ﻗﻁـﺎﻉ‬ ‫ﺒﻠـﺩﻴﺎﺕ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﻟﺩﺍﺌﺭﺓ‬ ‫ﺍﻟﺘﻨﻅﻴﻤﻲ‬
‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﻟﺼﻨﺎﻋﺔ‬ ‫ﺍﻟﻼﺯﻤﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬.
٢.‫ﺩﻻﻟﺔ‬ ‫ﻤﺴﺘﻭﻯ‬ ‫ﻋﻨﺩ‬ ‫ﺇﺤﺼﺎﺌﻴﺔ‬ ‫ﺩﻻﻟﺔ‬ ‫ﺫﺍﺕ‬ ‫ﺍﺭﺘﺒﺎﻁﻴﻪ‬ ‫ﻋﻼﻗﺔ‬ ‫ﺘﻭﺠﺩ‬)٠,٠٥=α(‫ﻓﻌﺎﻟﻴﺔ‬ ‫ﺒﻴﻥ‬‫ﻨﻅ‬‫ﺎ‬‫ﻡ‬
‫ﺍﻟﻤﺤﻭﺴﺏ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬‫ﺍﻟﻤﺴﺘﺨﺩﻡ‬‫ﻓ‬‫ﻏﺯﺓ‬ ‫ﻗﻁﺎﻉ‬ ‫ﺒﻠﺩﻴﺎﺕ‬ ‫ﻲ‬‫ﺍﻟﻼﺯﻤﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻭﺇﻨﺘﺎﺝ‬
‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﻟﺼﻨﺎﻋﺔ‬.
٣.‫ﺩﻻﻟﺔ‬ ‫ﻤﺴﺘﻭﻯ‬ ‫ﻋﻨﺩ‬ ‫ﺇﺤﺼﺎﺌﻴﺔ‬ ‫ﺩﻻﻟﺔ‬ ‫ﺫﺍﺕ‬ ‫ﺍﺭﺘﺒﺎﻁﻴﻪ‬ ‫ﻋﻼﻗﺔ‬ ‫ﺘﻭﺠﺩ‬)٠,٠٥=α(‫ﻭﺠـﻭﺩ‬ ‫ﺒـﻴﻥ‬
‫ﺇﻨﺘـﺎﺝ‬ ‫ﻭﺒـﻴﻥ‬ ‫ﻏـﺯﺓ‬ ‫ﻗﻁﺎﻉ‬ ‫ﺒﻠﺩﻴﺎﺕ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻟﻨﻅﻡ‬ ‫ﺍﻟﺘﺤﺘﻴﺔ‬ ‫ﺍﻟﺒﻨﻴﺔ‬
‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﻟﺼﻨﺎﻋﺔ‬ ‫ﺍﻟﻼﺯﻤﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻭﺍﺴﺘﺨﺩﺍﻡ‬.
٤.‫ﻋ‬ ‫ﺘﻭﺠﺩ‬‫ﺩﻻﻟـﺔ‬ ‫ﻤﺴﺘﻭﻯ‬ ‫ﻋﻨﺩ‬ ‫ﺇﺤﺼﺎﺌﻴﺔ‬ ‫ﺩﻻﻟﺔ‬ ‫ﺫﺍﺕ‬ ‫ﺍﺭﺘﺒﺎﻁﻴﻪ‬ ‫ﻼﻗﺔ‬)٠,٠٥=α(‫ﻨﻅـﻡ‬ ‫ﺒـﻴﻥ‬
‫ﺍﻟﻼﺯﻤـﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﺇﻨﺘـﺎﺝ‬ ‫ﻭﺒﻴﻥ‬ ‫ﻏﺯﺓ‬ ‫ﻗﻁﺎﻉ‬ ‫ﺒﻠﺩﻴﺎﺕ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬
‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﻟﺼﻨﺎﻋﺔ‬.
٥.‫ﺩﻻﻟﺔ‬ ‫ﻤﺴﺘﻭﻯ‬ ‫ﻋﻨﺩ‬ ‫ﺇﺤﺼﺎﺌﻴﺔ‬ ‫ﺩﻻﻟﺔ‬ ‫ﺫﺍﺕ‬ ‫ﺍﺭﺘﺒﺎﻁﻴﻪ‬ ‫ﻋﻼﻗﺔ‬ ‫ﺘﻭﺠﺩ‬)٠,٠٥=α(‫ﺃﻥ‬ ‫ﺘﺒﻴﻥ‬‫ﻨﻅـ‬‫ﺎ‬‫ﻡ‬
‫ﺍﻟﻤﺤﻭ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬‫ﺴﺏ‬‫ﺍﻟﻤﺴﺘﺨﺩﻡ‬‫ﻏﺯﺓ‬ ‫ﻗﻁﺎﻉ‬ ‫ﺒﻠﺩﻴﺎﺕ‬ ‫ﻓﻲ‬‫ﻴﺤﻔـﺯ‬ ‫ﺭﺌﻴﺴﻴﺎ‬ ‫ﺴﺒﺒﺎ‬ ‫ﻴﻌﺘﺒﺭ‬
‫ﻤﻌﻴﻨﺎ‬ ‫ﻗﺭﺍﺭﺍ‬ ‫ﻟﻴﺘﺨﺫ‬ ‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﻤﺘﺨﺫ‬.
٦.‫ﺩﻻﻟﺔ‬ ‫ﻤﺴﺘﻭﻯ‬ ‫ﻋﻨﺩ‬ ‫ﺇﺤﺼﺎﺌﻴﺔ‬ ‫ﺩﻻﻟﺔ‬ ‫ﺫﺍﺕ‬ ‫ﺍﺭﺘﺒﺎﻁﻴﻪ‬ ‫ﻋﻼﻗﺔ‬ ‫ﺘﻭﺠﺩ‬)٠,٠٥=α(‫ﺃﻥ‬ ‫ﺘﺒﻴﻥ‬‫ﺃﻨـﻭﺍﻉ‬
‫ﻟﻘﻴـﺎﺱ‬ ‫ﺭﺌﻴـﺴﻴﺎ‬ ‫ﻤﺅﺸﺭﺍ‬ ‫ﺘﻌﺘﺒﺭ‬ ‫ﺍﻟﺒﻠﺩﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺴﺘﺨﺩﻤﺔ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬
‫ﺍﻟﻤﻬﺎﺭﺍﺕ‬ ‫ﻤﺴﺘﻭﻯ‬‫ﻗﻁﺎﻉ‬ ‫ﺒﻠﺩﻴﺎﺕ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﺼﻨﺎﻉ‬ ‫ﻟﺩﻯ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬.
‫ﺭﺍﺒﻌﺎ‬:‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺃﻫﺩﺍﻑ‬

19. ٦
‫ﺒﻤﺎ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻫﺫﻩ‬ ‫ﺃﻫﺩﺍﻑ‬ ‫ﺘﺘﻠﺨﺹ‬‫ﻴﻠﻲ‬:
١.‫ﺇﻨﺘـﺎﺝ‬ ‫ﻋﻠـﻰ‬ ‫ﻭﺃﺜـﺭﻩ‬ ‫ﺍﻹﺩﺍﺭﻴـﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﺩﺍﺌﺭﺓ‬ ‫ﺘﺤﺘﻠﻪ‬ ‫ﺍﻟﺫﻱ‬ ‫ﺍﻟﺘﻨﻅﻴﻤﻲ‬ ‫ﺍﻟﻤﺴﺘﻭﻯ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺘﻌﺭﻑ‬
‫ﻏﺯﺓ‬ ‫ﻗﻁﺎﻉ‬ ‫ﺒﻠﺩﻴﺎﺕ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﻟﺼﻨﺎﻋﺔ‬ ‫ﺍﻟﻼﺯﻤﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬.
٢.‫ﻤﺩﻯ‬ ‫ﺍﺴﺘﻜﺸﺎﻑ‬‫ﻨﻅﻡ‬ ‫ﻓﻌﺎﻟﻴﺔ‬‫ﻗﻁـﺎﻉ‬ ‫ﺒﻠﺩﻴﺎﺕ‬ ‫ﻓﻲ‬ ‫ﺤﺎﻟﻴﺎ‬ ‫ﺍﻟﻤﺴﺘﺨﺩﻤﺔ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬
‫ﻏﺯﺓ‬.
٣.‫ﻤﺩﻯ‬ ‫ﺍﺴﺘﻜﺸﺎﻑ‬‫ﺍﻟﺘﺤﺘﻴﺔ‬ ‫ﺍﻟﺒﻨﻴﺔ‬ ‫ﺘﻭﻓﺭ‬‫ﻟ‬‫ﻨﻅﻡ‬‫ﺍ‬‫ﻏﺯﺓ‬ ‫ﻗﻁﺎﻉ‬ ‫ﺒﻠﺩﻴﺎﺕ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﻟﻤﻌﻠﻭﻤﺎﺕ‬.
٤.‫ﻨﻭﻋ‬ ‫ﺘﺤﺩﻴﺩ‬‫ﻴﺔ‬‫ﺘﻨﺘﺠﻬﺎ‬ ‫ﺍﻟﺘﻲ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬‫ﻏﺯﺓ‬ ‫ﻗﻁﺎﻉ‬ ‫ﺒﻠﺩﻴﺎﺕ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬.
٥.‫ﻋﻠﻰ‬ ‫ﺍﻟﺘﻌﺭﻑ‬‫ﺍﻟﻘ‬ ‫ﺃﻨﻭﺍﻉ‬‫ﻓﻴﻬﺎ‬ ‫ﺍﻟﺤﺎﻟﻲ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻭﺩﻭﺭ‬ ‫ﺍﻟﻤﺘﺨﺫﺓ‬ ‫ﺭﺍﺭﺍﺕ‬.
٦.‫ﻏﺯﺓ‬ ‫ﻗﻁﺎﻉ‬ ‫ﺒﻠﺩﻴﺎﺕ‬ ‫ﻓﻲ‬ ‫ﺍﺴﺘﺨﺩﺍﻤﺎ‬ ‫ﺍﻷﻜﺜﺭ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﺃﻨﻭﺍﻉ‬ ‫ﺘﺤﺩﻴﺩ‬.
‫ﺨﺎﻤﺴﺎ‬:‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺃﻫﻤﻴﺔ‬
‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻫﺫﻩ‬ ‫ﺃﻫﻤﻴﺔ‬ ‫ﺘﻨﺒﻊ‬‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﻤﻭﻀﻭﻉ‬ ‫ﺘﺴﺘﻜﺸﻑ‬ ‫ﺍﻟﺘﻲ‬ ‫ﺍﻷﻭﻟﻰ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺃﻨﻬﺎ‬ ‫ﻓﻲ‬
‫ﻏﺯﺓ‬ ‫ﻗﻁﺎﻉ‬ ‫ﺒﻠﺩﻴﺎﺕ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬‫ﺍﻟﻤﺅﺴﺴﺎﺕ‬ ‫ﺍﻫﺘﻤﺎﻡ‬ ‫ﻤﻭﻀﻊ‬ ‫ﺃﺼﺒﺢ‬ ‫ﺍﻟﺫﻱ‬ ،‫ﺒﻔﻠﺴﻁﻴﻥ‬‫ﺍﻟﻌﺎﻤﺔ‬
‫ﻭﺍﻟﺨﺎﺼﺔ‬.
‫ﻓﺈﻥ‬ ‫ﻟﻠﺒﻠﺩﻴﺎﺕ‬ ‫ﺒﺎﻟﻨﺴﺒﺔ‬ ‫ﺃﻤﺎ‬‫ﻨﻅـﻡ‬ ‫ﻤﻭﻀـﻭﻉ‬ ‫ﺘﺘﻨـﺎﻭل‬ ‫ﺃﻨﻬﺎ‬ ‫ﻏﻴﺭﻫﺎ‬ ‫ﻋﻥ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻫﺫﻩ‬ ‫ﻴﻤﻴﺯ‬ ‫ﻤﺎ‬
‫ﻓـﻲ‬ ‫ﺍﻟﺨﺩﻤﻴﺔ‬ ‫ﺍﻟﻘﻁﺎﻋﺎﺕ‬ ‫ﺃﻫﻡ‬ ‫ﻤﻥ‬ ‫ﺘﻌﺘﺒﺭ‬ ‫ﺍﻟﺘﻲ‬ ‫ﺍﻟﻔﻠﺴﻁﻴﻨﻴﺔ‬ ‫ﺍﻟﺒﻠﺩﻴﺎﺕ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬
‫ﻓﻠﺴﻁﻴﻥ‬‫ﺘﻠﻌﺒ‬ ‫ﺍﻟﺫﻱ‬ ‫ﺍﻟﺩﻭﺭ‬ ‫ﺒﻜﺸﻑ‬ ‫ﻭﺘﻬﺘﻡ‬ ،‫ﺇﻟـﻰ‬ ‫ﺒﺎﻹﻀـﺎﻓﺔ‬ ،‫ﺍﻟﻘـﺭﺍﺭﺍﺕ‬ ‫ﺼﻨﻊ‬ ‫ﻋﻤﻠﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻨﻅﻡ‬ ‫ﻫﺫﻩ‬ ‫ﻪ‬
‫ﻓﻲ‬ ‫ﻭﺩﻭﺭﻫﺎ‬ ‫ﺒﻴﻨﻬﺎ‬ ‫ﻓﻴﻤﺎ‬ ‫ﺍﻟﻨﻅﻡ‬ ‫ﻫﺫﻩ‬ ‫ﻋﻨﺎﺼﺭ‬ ‫ﺒﻴﻥ‬ ‫ﺘﺭﺒﻁ‬ ‫ﺍﻟﺘﻲ‬ ‫ﺍﻟﻌﻼﻗﺔ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺘﻌﺭﻑ‬‫ﺘﺴﻬﻴل‬‫ﻜﻔﺎﺀﺓ‬ ‫ﻭﺭﻓﻊ‬
‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﻭﺍﺘﺨﺎﺫ‬ ‫ﻭﺍﻟﺭﻗﺎﺒﺔ‬ ‫ﻭﺍﻟﺘﻭﺠﻴﻪ‬ ‫ﻭﺍﻟﺘﻨﻅﻴﻡ‬ ‫ﺍﻟﺘﺨﻁﻴﻁ‬ ‫ﻭﻅﺎﺌﻑ‬‫ﺍﻟﻤﻨﺎﺴﺒﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺘﻘﺩﻴﻡ‬ ‫ﺨﻼل‬ ‫ﻤﻥ‬
‫ﺍﻟﻤﻨﺎﺴ‬ ‫ﺒﺎﻟﺩﻗﺔ‬ ،‫ﺍﻟﻤﻨﺎﺴﺏ‬ ‫ﺍﻟﻭﻗﺕ‬ ‫ﻓﻲ‬‫ﺍﻟﻤﻨﺎﺴﺒﺔ‬ ‫ﻭﺒﺎﻟﺘﻜﻠﻔﺔ‬ ‫ﺒﺔ‬.‫ﺍﻟﻤﺤﻠـﻲ‬ ‫ﺍﻟﻤﺠﺘﻤﻊ‬ ‫ﻋﻠﻰ‬ ‫ﺴﻴﻨﻌﻜﺱ‬ ‫ﻜﻠﻪ‬ ‫ﻭﻫﺫﺍ‬

20. ٧
‫ﺍﻟﻨﻬﺎﻴـﺔ‬ ‫ﻓﻲ‬ ‫ﺴﻴﺴﻬﻡ‬ ‫ﺤﻴﺙ‬ ،‫ﺒﻪ‬ ‫ﻭﺘﺘﺄﺜﺭ‬ ‫ﻓﻴﻪ‬ ‫ﻓﺘﺅﺜﺭ‬ ‫ﺍﻟﺒﻠﺩﻴﺎﺕ‬ ‫ﻓﻴﻬﺎ‬ ‫ﺘﻌﻴﺵ‬ ‫ﺍﻟﺘﻲ‬ ‫ﺍﻟﺨﺎﺭﺠﻴﺔ‬ ‫ﺍﻟﺒﻴﺌﺔ‬ ‫ﻴﻤﺜل‬ ‫ﺍﻟﺫﻱ‬
‫ﺒﺄﻜﻤﻠﻪ‬ ‫ﺍﻟﻔﻠﺴﻁﻴﻨﻲ‬ ‫ﺍﻟﻭﻁﻥ‬ ‫ﺨﺩﻤﺔ‬ ‫ﻓﻲ‬.
‫ﻓﻲ‬ ‫ﻭﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺍﻟﻨﻅﻡ‬ ‫ﻟﺩﺍﺌﺭﺓ‬ ‫ﻤﺩﻴﺭﺍ‬ ‫ﻴﻌﻤل‬ ‫ﻜﻭﻨﻪ‬ ‫ﻟﻠﺒﺎﺤﺙ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻫﺫﻩ‬ ‫ﺃﻫﻤﻴﺔ‬ ‫ﻭﺘﻜﻤﻥ‬‫ﺇﺤـﺩﻯ‬
‫ﺍﻹﺩﺍﺭﺓ‬ ‫ﻤـﻊ‬ ‫ﺍﻟﺘﻌﺎﻤل‬ ‫ﻓﻲ‬ ‫ﻫﺩﻴﻪ‬ ‫ﻋﻠﻰ‬ ‫ﻴﺴﻴﺭ‬ ‫ﺩﻟﻴﻼ‬ ‫ﻟﻪ‬ ‫ﺘﻤﺜل‬ ‫ﺒﺎﻟﺘﺎﻟﻲ‬ ‫ﻓﻬﻲ‬ ،‫ﻏﺯﺓ‬ ‫ﻗﻁﺎﻉ‬ ‫ﺒﻠﺩﻴﺎﺕ‬‫ﻭﻤﺭﺸـﺩﺍ‬
‫ﺭﺸﻴﺩﺓ‬ ‫ﻗﺭﺍﺭﺍﺕ‬ ‫ﺍﺘﺨﺎﺫ‬ ‫ﻓﻲ‬ ‫ﻟﻠﻤﺴﺎﻋﺩﺓ‬ ‫ﺍﻟﻤﺨﺘﻠﻔﺔ‬ ‫ﺍﻷﻨﻅﻤﺔ‬ ‫ﻤﺨﺭﺠﺎﺕ‬ ‫ﻭﺘﻁﻭﻴﺭ‬ ‫ﺘﺤﺩﻴﺩ‬ ‫ﻋﻠﻰ‬ ‫ﻴﻌﻴﻨﻪ‬.
‫ﺴﺎﺩﺴﺎ‬:‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺤﺩﻭﺩ‬
‫ﺒﻠﺩﻴﺎﺕ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻫﺫﻩ‬ ‫ﺘﻁﺒﻴﻕ‬ ‫ﺘﻡ‬‫ﻟ‬ ‫ﻏﺯﺓ‬ ‫ﻗﻁﺎﻉ‬‫ﻸﺴﺒﺎﺏ‬‫ﺍﻟﺘﺎﻟﻴﺔ‬:
-‫ﺍﻟﺒﺎﺤ‬‫ﺙ‬‫ﻭ‬ ‫ﻏﺯﺓ‬ ‫ﻗﻁﺎﻉ‬ ‫ﻓﻲ‬ ‫ﻴﻘﻴﻡ‬‫ﺒﻠـﺩﻴﺎﺘ‬ ‫ﺃﺤﺩ‬ ‫ﻓﻲ‬ ‫ﻭﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺍﻟﻨﻅﻡ‬ ‫ﻟﺩﺍﺌﺭﺓ‬ ‫ﻤﺩﻴﺭﺍ‬ ‫ﻴﻌﻤل‬‫ﻬﺎ‬‫ﻭﻴﺘﻤﺘـﻊ‬ ،
‫ﺒﺨﺒﺭﺓ‬‫ﻤﻘﺩﺍﺭﻫﺎ‬١٠‫ﺍﻟﻠﺠـﺎﻥ‬ ‫ﻤـﻥ‬ ‫ﺍﻟﻌﺩﻴـﺩ‬ ‫ﻓـﻲ‬ ‫ﻤـﺸﺎﺭﻜﺘﻪ‬ ‫ﻋﻠﻰ‬ ‫ﻋﻼﻭﺓ‬ ،‫ﺍﻟﻤﺠﺎل‬ ‫ﻫﺫﺍ‬ ‫ﻓﻲ‬ ‫ﺴﻨﻭﺍﺕ‬
‫ﺍﻟﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﻨﻅـﻡ‬ ‫ﻭﺘﺭﻜﻴﺏ‬ ‫ﻭﺘﻘﻴﻴﻡ‬ ‫ﻭﺘﺼﻤﻴﻡ‬ ‫ﻟﺘﺤﻠﻴل‬ ‫ﺍﻟﻤﺤﻠﻲ‬ ‫ﺍﻟﺤﻜﻡ‬ ‫ﻭﺯﺍﺭﺓ‬ ‫ﻋﻴﻨﺘﻬﺎ‬ ‫ﺍﻟﺘﻲ‬ ‫ﺍﻟﻤﺘﺨﺼﺼﺔ‬
‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬‫ﻤﻊ‬ ‫ﺒﺎﻟﺘﻌﺎﻭﻥ‬ ‫ﻟﻠﺒﻠﺩﻴﺎﺕ‬‫ﻓﺭﻴﻕ‬‫ﺍﻟﻤﺎﻨﺤﺔ‬ ‫ﻭﺍﻟﺠﻬﺎﺕ‬ ‫ﺍﻟﻭﺯﺍﺭﺓ‬‫ﺍﻟﺒﻠﺩﻴـﺔ‬ ‫ﺃﻥ‬ ‫ﻋﻠﻰ‬ ‫ﻋﻼﻭﺓ‬
‫ﺍﻟﺤﻴﻭﻴـﺔ‬ ‫ﺍﻟﻤـﺸﺎﺭﻴﻊ‬ ‫ﻤﻥ‬ ‫ﻭﻏﻴﺭﻫﺎ‬ ‫ﻏﺯﺓ‬ ‫ﻗﻁﺎﻉ‬ ‫ﺸﻤﺎل‬ ‫ﻟﺒﻠﺩﻴﺎﺕ‬ ‫ﺍﻟﻘﺩﺭﺍﺕ‬ ‫ﺒﻨﺎﺀ‬ ‫ﻟﻤﺸﺎﺭﻴﻊ‬ ‫ﺒﺎﻟﺘﻨﺴﻴﻕ‬ ‫ﻜﻠﻔﺘﻪ‬
‫ﺍﻷﺨﺭﻯ‬.
-‫ﺍ‬‫ﺍﻟﻐﺭﺒﻴﺔ‬ ‫ﻟﻠﻀﻔﺔ‬ ‫ﺍﻟﺴﻔﺭ‬ ‫ﺴﺘﺤﺎﻟﺔ‬‫ﻋﻠـﻰ‬ ‫ﺍﻹﺴـﺭﺍﺌﻴﻠﻲ‬ ‫ﺍﻻﺤﺘﻼل‬ ‫ﺴﻠﻁﺎﺕ‬ ‫ﺘﻔﺭﻀﻬﺎ‬ ‫ﺍﻟﺘﻲ‬ ‫ﺍﻟﻘﻴﻭﺩ‬ ‫ﺒﺴﺒﺏ‬
‫ﺘﻨﻘ‬ ‫ﺤﺭﻴﺔ‬‫ﺍﻟﺘـﻲ‬ ‫ﺍﻷﻗـﺼﻰ‬ ‫ﺍﻨﺘﻔﺎﻀﺔ‬ ‫ﺒﺴﺒﺏ‬ ‫ﺠﻤﺎﻋﻲ‬ ‫ﻜﻌﻘﺎﺏ‬ ‫ﺍﻟﻘﻁﺎﻉ‬ ‫ﻭﺇﻟﻰ‬ ‫ﻤﻥ‬ ‫ﺍﻟﻔﻠﺴﻁﻴﻨﻴﻴﻥ‬ ‫ﺍﻟﺴﻜﺎﻥ‬ ‫ل‬
‫ﻓﻲ‬ ‫ﺍﻨﺩﻟﻌﺕ‬‫ﺍﻟﻌﺎﻡ‬٢٠٠٠‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻫﺫﻩ‬ ‫ﺇﻋﺩﺍﺩ‬ ‫ﺃﺜﻨﺎﺀ‬ ‫ﻤﺴﺘﻤﺭﺓ‬ ‫ﺃﺤﺩﺍﺜﻬﺎ‬ ‫ﺯﺍﻟﺕ‬ ‫ﻭﻻ‬.
-‫ﺸﺭﻭﻉ‬‫ﺍﻟﻤﺤﻠﻲ‬ ‫ﺍﻟﺤﻜﻡ‬ ‫ﻭﺯﺍﺭﺓ‬‫ﻤﻨﺫ‬١٩٩٥،‫ﻤﻥ‬ ‫ﻋﺩﺩ‬ ‫ﻤﻊ‬ ‫ﺒﺎﻟﺘﻌﺎﻭﻥ‬ ‫ﻭ‬‫ﺍﻟﺩﻭل‬‫ﺍﻟﻤﺎﻨﺤ‬‫ﺔ‬‫ﺍﻹﻋـﺩﺍﺩ‬ ‫ﻓـﻲ‬
‫ﺍﻟﻤﻌﻠﻭ‬ ‫ﻟﻨﻅﻡ‬ ‫ﻭﺍﻟﺘﻁﺒﻴﻕ‬ ‫ﻭﺍﻟﺘﺼﻤﻴﻡ‬‫ﺍﻟﺒﻠـﺩﻴﺎﺕ‬ ‫ﺩﺨـل‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺒﺄﻨﻅﻤﺔ‬ ‫ﺍﻟﺨﺎﺹ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﻤﺎﺕ‬‫ﻓـﻲ‬

21. ٨
‫ﺨﺎﺼﺔ‬ ‫ﺒﺼﻔﺔ‬ ‫ﻏﺯﺓ‬ ‫ﻗﻁﺎﻉ‬ ‫ﻭﻓﻲ‬ ‫ﻋﺎﻤﺔ‬ ‫ﺒﺼﻔﺔ‬ ‫ﺍﻟﻔﻠﺴﻁﻴﻨﻴﺔ‬ ‫ﺍﻟﻭﻁﻨﻴﺔ‬ ‫ﺍﻟﺴﻠﻁﺔ‬ ‫ﻤﻨﺎﻁﻕ‬.‫ﺤـﺩﻭﺩ‬ ‫ﻓـﺈﻥ‬ ‫ﻭﻋﻠﻴﻪ‬
‫ﺍﻟﻌﺎﻡ‬ ‫ﻤﻨﺫ‬ ‫ﺴﺘﻜﻭﻥ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬١٩٩٥‫ﺃﻏﺴﻁﺱ‬ ‫ﻭﺤﺘﻰ‬٢٠٠٤.
-‫ﻭﻫﻲ‬ ‫ﺍﻟﻤﺴﺘﻘل‬ ‫ﻟﻠﻤﺘﻐﻴﺭ‬ ‫ﻜﺤﺩﻭﺩ‬ ‫ﺍﻟﺘﺎﻟﻴﺔ‬ ‫ﺍﻟﺴﺘﺔ‬ ‫ﺍﻟﻌﻨﺎﺼﺭ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺭﻜﺯﺕ‬) :‫ﺍﻟﻤﻌﺩ‬،‫ﺍﻟﺒﺭﻤﺠﻴﺎﺕ‬ ،‫ﺍﺕ‬
‫ﻭﺍﻷﻓﺭﺍﺩ‬ ،‫ﺍﻹﺠﺭﺍﺀﺍﺕ‬ ،‫ﺍﻟﺒﻴﺎﻨﺎﺕ‬ ‫ﻗﻭﺍﻋﺩ‬ ،‫ﺍﻻﺘﺼﺎﻻﺕ‬(‫ﺃﺨـﺭﻯ‬ ‫ﻋﻨﺎﺼـﺭ‬ ‫ﻷﻴﺔ‬ ‫ﺍﻟﺒﺎﺤﺙ‬ ‫ﻴﺘﻁﺭﻕ‬ ‫ﻭﻟﻥ‬ ،
‫ﻟﻜﻭﻨﻬـﺎ‬ ‫ﺃﺨـﺭﻯ‬ ‫ﻤﺤﻭﺴﺒﺔ‬ ‫ﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﺃﻴﺔ‬ ‫ﺃﻭ‬ ‫ﺍﻟﺨﺒﻴﺭﺓ‬ ‫ﺍﻟﻨﻅﻡ‬ ‫ﺃﻭ‬ ‫ﻭﺍﻟﺤﻤﺎﻴﺔ‬ ‫ﺍﻷﻤﻥ‬ ‫ﺃﻭ‬ ‫ﺍﻟﺘﻤﻭﻴل‬ ‫ﻤﺜل‬
‫ﺍﻟﺒﺤﺙ‬ ‫ﻨﻁﺎﻕ‬ ‫ﺨﺎﺭﺝ‬.
-‫ﻭﺯﺍﺭﺓ‬ ‫ﻟﺩﻯ‬ ‫ﻭﺍﻟﻤﺩﺭﺠﺔ‬ ‫ﺒﻔﻠﺴﻁﻴﻥ‬ ‫ﻏﺯﺓ‬ ‫ﻗﻁﺎﻉ‬ ‫ﻓﻲ‬ ‫ﺍﻟﺒﻠﺩﻴﺎﺕ‬ ‫ﻋﺩﺩ‬ ‫ﺒﻠﻎ‬‫ﻭﻋـﺸﺭﻴﻥ‬ ‫ﺨﻤﺴﺔ‬ ‫ﺍﻟﻤﺤﻠﻲ‬ ‫ﺍﻟﺤﻜﻡ‬
‫ﺭﻗﻡ‬ ‫ﺍﻟﺠﺩﻭل‬ ‫ﻓﻲ‬ ‫ﻭﺭﺩﺕ‬ ‫ﻜﻤﺎ‬ ‫ﺒﻠﺩﻴﺔ‬)١.(‫ﺍﺴﺘﺜﻨﺎﺀ‬ ‫ﺘﻡ‬ ‫ﻭﻗﺩ‬)١٤(‫ﻫـﻭ‬ ‫ﻜﻤـﺎ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻋﻴﻨﺔ‬ ‫ﻤﻥ‬ ‫ﺒﻠﺩﻴﺔ‬
‫ﺭﻗﻡ‬ ‫ﺍﻟﺠﺩﻭل‬ ‫ﻓﻲ‬ ‫ﻤﻭﻀﺢ‬)٢(‫ﻨﻅﺭﺍ‬ ‫ﺍﻷﺨﺭﻯ‬ ‫ﺍﻟﺒﻠﺩﻴﺎﺕ‬ ‫ﺒﺎﻗﻲ‬ ‫ﻋﻥ‬ ‫ﺍﻟﺘﻨﻅﻴﻤﻲ‬ ‫ﻫﻴﻜﻠﻬﺎ‬ ‫ﺍﺨﺘﻼﻑ‬ ‫ﺒﺴﺒﺏ‬ ،
‫ﻤﺤﻭ‬ ‫ﺇﺩﺍﺭﻴﺔ‬ ‫ﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﻋﻠﻰ‬ ‫ﺘﺤﺘﻭﻱ‬ ‫ﻻ‬ ‫ﻟﻜﻭﻨﻬﺎ‬ ‫ﺒﺎﻹﻀﺎﻓﺔ‬ ،‫ﺇﻨﺸﺎﺌﻬﺎ‬ ‫ﻟﺤﺩﺍﺜﺔ‬‫ﺴـﺒﺔ‬.‫ﺴـﻴﺘﻡ‬ ‫ﻜﻤـﺎ‬
‫ﻋﻴﻨﺔ‬ ‫ﻓﻲ‬ ‫ﺒﻘﺎﺌﻬﺎ‬ ‫ﺃﻥ‬ ‫ﻋﻠﻤﺎ‬ ،‫ﺍﻟﺒﻠﺩﻴﺎﺕ‬ ‫ﻹﺩﺍﺭﺓ‬ ‫ﻤﺒﺎﺸﺭﺓ‬ ‫ﺘﺘﺒﻊ‬ ‫ﻜﻭﻨﻬﺎ‬ ‫ﺍﻟﻤﺸﺘﺭﻜﺔ‬ ‫ﺍﻟﺨﺩﻤﺎﺕ‬ ‫ﻤﺠﺎﻟﺱ‬ ‫ﺍﺴﺘﺜﻨﺎﺀ‬
‫ﻓـﻲ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﻟﺩﻭﺭ‬ ‫ﻭﺍﻗﻌﻴﺔ‬ ‫ﻏﻴﺭ‬ ‫ﺼﻭﺭﺓ‬ ‫ﺇﻋﻁﺎﺀ‬ ‫ﻋﻠﻰ‬ ‫ﺴﻴﻌﻤل‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬
‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺼﻨﻊ‬ ‫ﻋﻤﻠﻴﺔ‬.
‫ﺴﺎﺒﻌﺎ‬:‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻫﻴﻜل‬
‫ﺍ‬ ‫ﻫﺫﺍ‬ ‫ﺘﻘﺴﻴﻡ‬ ‫ﺘﻡ‬ ‫ﺘﻘﺩﻡ‬ ‫ﻤﺎ‬ ‫ﻋﻠﻰ‬ ‫ﺘﺄﺴﻴﺴﺎ‬‫ﺍﻟﺘﺎﻟﻲ‬ ‫ﺍﻟﻨﺤﻭ‬ ‫ﻋﻠﻰ‬ ‫ﺘﻔﺎﺼﻴﻠﻬﺎ‬ ، ‫ﻓﺼﻭل‬ ‫ﺴﺒﻌﺔ‬ ‫ﺇﻟﻰ‬ ‫ﻟﺒﺤﺙ‬:
‫ﺍﻷﻭل‬ ‫ﺍﻟﻔﺼل‬:‫ﺃﻫـﺩﺍﻑ‬ ،‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻓﺭﻀﻴﺎﺕ‬ ،‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻤﺸﻜﻠﺔ‬ ،‫ﻤﻘﺩﻤﺔ‬ ‫ﻭﻴﺸﻤل‬ ،‫ﻟﻠﺩﺭﺍﺴﺔ‬ ‫ﺍﻟﻌﺎﻡ‬ ‫ﺍﻹﻁﺎﺭ‬
‫ﺍﻟﺴﺎﺒﻘﺔ‬ ‫ﻭﺍﻟﺩﺭﺍﺴﺎﺕ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻫﻴﻜل‬ ،‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺤﺩﻭﺩ‬ ،‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺃﻫﻤﻴﺔ‬ ،‫ﺍﻟﺩﺭﺍﺴﺔ‬.
‫ﺍﻟﺜﺎﻨﻲ‬ ‫ﺍﻟﻔﺼل‬:‫ﺃ‬ ‫ﻭﻴﺸﻤل‬ ،‫ﺍﻟﻤﺤﻠﻲ‬ ‫ﻟﻠﺤﻜﻡ‬ ‫ﺍﻷﺴﺎﺴﻴﺔ‬ ‫ﺍﻟﻤﻔﺎﻫﻴﻡ‬‫ﻫﻲ‬ ،‫ﻤﺒﺎﺤﺙ‬ ‫ﺭﺒﻌﺔ‬:
‫ﺍﻷﻭل‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﺍﻟﻤﺤﻠﻲ‬ ‫ﺍﻟﺤﻜﻡ‬

22. ٩
‫ﺍﻟﺜﺎﻨﻲ‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﺍﻟﻤﺤﻠﻴﺔ‬ ‫ﻭﺍﻹﺩﺍﺭﺓ‬ ‫ﺍﻟﻤﺤﻠﻲ‬ ‫ﺍﻟﺤﻜﻡ‬ ‫ﺒﻴﻥ‬ ‫ﺍﻟﺘﻤﻴﻴﺯ‬
‫ﻓﻠﺴﻁﻴﻥ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺤﻠﻲ‬ ‫ﺍﻟﺤﻜﻡ‬ ‫ﺍﻟﺜﺎﻟﺙ‬ ‫ﺍﻟﻤﺒﺤﺙ‬
‫ﺍﻟﺭﺍﺒﻊ‬ ‫ﺍﻟﻤﺒﺤﺙ‬: :‫ﺍﻟﺘﻨﻤﻴﺔ‬ ‫ﻓﻲ‬ ‫ﻭﺩﻭﺭﻫﺎ‬ ‫ﺍﻟﺒﻠﺩﻴﺎﺕ‬ ‫ﺃﻫﻤﻴﺔ‬
‫ﺍﻟﺜﺎﻟﺙ‬ ‫ﺍﻟﻔﺼل‬:‫ﻫﻲ‬ ،‫ﻤﺒﺎﺤﺙ‬ ‫ﺨﻤﺴﺔ‬ ‫ﻭﻴﺸﻤل‬ ،‫ﻭﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺍﻟﻨﻅﻡ‬:
‫ﺍﻷﻭل‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﻤ‬‫ﻨﻅﺭﻴﺎﺘﻪ‬ ‫ﻭ‬ ‫ﻭﻤﻜﻭﻨﺎﺘﻪ‬ ‫ﺍﻟﻨﻅﺎﻡ‬ ‫ﻔﻬﻭﻡ‬
‫ﺍﻟﺜﺎﻨﻲ‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﻤﻔﻬﻭﻡ‬
‫ﺍﻟﺜﺎﻟﺙ‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﻤﻔﻬﻭﻡ‬
‫ﺍﻟﺭﺍﺒﻊ‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﺘﺼﻤﻴﻤﻬﺎ‬ ‫ﻭﻤﻨﺎﻫﺞ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻟﻨﻅﻡ‬ ‫ﺍﻟﺘﺤﺘﻴﺔ‬ ‫ﺍﻟﺒﻨﻴﺔ‬
‫ﺍﻟﺨﺎﻤﺱ‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺍﺘﺨﺎﺫ‬
‫ﺍﻟﺭﺍﺒﻊ‬ ‫ﺍﻟﻔﺼل‬:‫ﻭﺍﻹﺠﺭ‬ ‫ﺍﻟﻤﻨﻬﺠﻴﺔ‬‫ﻫﻲ‬ ‫ﻤﺒﺎﺤﺙ‬ ‫ﺘﺴﻌﺔ‬ ‫ﻭﻴﺸﻤل‬ ‫ﺍﺀﺍﺕ‬:
‫ﺍﻷﻭل‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻤﻨﻬﺞ‬
‫ﺍﻟﺜﺎﻨﻲ‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻤﺠﺘﻤﻊ‬
‫ﺍﻟﺜﺎﻟﺙ‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻤﻔﺭﺩﺓ‬
‫ﺍﻟﺭﺍﺒﻊ‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻋﻴﻨﺔ‬
‫ﺍﻟﺨﺎﻤﺱ‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﺍﻟﺭﺌﻴﺴﻴﺔ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺃﺩﺍﺓ‬
‫ﺍﻟﺴﺎﺩﺱ‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺇﺠﺭﺍﺀ‬ ‫ﺨﻁﻭﺍﺕ‬
‫ﺍﻟﺴﺎﺒﻊ‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﺍﻹﺴﺘﺒﺎﻨﺔ‬ ‫ﻭﺠﻤﻊ‬ ‫ﺘﻭﺯﻴﻊ‬
‫ﺍﻟ‬ ‫ﺍﻟﻤﺒﺤﺙ‬‫ﺜﺎﻤﻥ‬:‫ﺍﻟﻨﺘﺎﺌﺞ‬ ‫ﺘﻔﺴﻴﺭ‬ ‫ﻭ‬ ‫ﺍﻹﺴﺘﺒﺎﻨﺔ‬ ‫ﺘﻔﺭﻴﻎ‬
‫ﺍﻟﺘﺎﺴﻊ‬ ‫ﺍﻟﻤﺒﺤﺙ‬:‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺴﺘﺨﺩﻤﺔ‬ ‫ﺍﻹﺤﺼﺎﺌﻴﺔ‬ ‫ﺍﻷﺴﺎﻟﻴﺏ‬

23. ١٠
‫ﺍﻟﺨﺎﻤﺱ‬ ‫ﺍﻟﻔﺼل‬:‫ﺍﻟﻔﺭﻀﻴﺎﺕ‬ ‫ﻭﺍﺨﺘﺒﺎﺭ‬ ‫ﺍﻟﺒﺤﺙ‬ ‫ﺃﺴﺌﻠﺔ‬ ‫ﻭﻤﻨﺎﻗﺸﺔ‬ ‫ﺍﻟﺘﺤﻠﻴل‬.
‫ﺍﻟﺴﺎﺩﺱ‬ ‫ﺍﻟﻔﺼل‬:‫ﻭﺍﻟﺘﻭﺼﻴﺎﺕ‬ ‫ﺍﻟﻨﺘﺎﺌﺞ‬.
‫ﺜﺎﻤﻨﺎ‬:‫ﺍﻟﺩﺭﺍﺴﺎﺕ‬‫ﺍﻟﺒﺤﺙ‬ ‫ﻭﺃﺩﺒﻴﺎﺕ‬ ‫ﺍﻟﻌﻼﻗﺔ‬ ‫ﺫﺍﺕ‬:
‫ﺍﻟ‬ ‫ﺍﻟﺩﺭﺍﺴﺎﺕ‬ ‫ﻴﻠﻲ‬ ‫ﻓﻴﻤﺎ‬ ‫ﻨﻌﺭﺽ‬‫ﻤﻭﻀﻭﻉ‬ ‫ﻓﻲ‬ ‫ﺒﺤﺜﺕ‬ ‫ﺍﻟﺘﻲ‬ ‫ﺴﺎﺒﻘﺔ‬،‫ﺍﻹﺩﺍﺭﻴـﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﻨﻅﻡ‬
‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺼﻨﻊ‬ ‫ﻭﻋﻤﻠﻴﺔ‬.
‫ﺃﻭﻻ‬:‫ﺍﻟﻌﺭﺒﻴﺔ‬ ‫ﺍﻟﺩﺭﺍﺴﺎﺕ‬:
١-‫ﺍﻟﺸﻨﺘﻑ‬ ‫ﺩﺭﺍﺴﺔ‬)٢٠٠٠(:‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻫﺫﻩ‬ ‫ﻫﺩﻓﺕ‬‫ﻗﻴﺎﺱ‬ ‫ﺇﻟﻰ‬‫ﺍﻹﺩﺍﺭﻴـﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﻨﻅـﻡ‬ ‫ﺩﻭﺭ‬
‫ﻏﺯﺓ‬ ‫ﺒﻘﻁﺎﻉ‬ ‫ﺍﻟﻌﺎﻤﻠﺔ‬ ‫ﺍﻟﺘﺠﺎﺭﻴﺔ‬ ‫ﺍﻟﺒﻨﻭﻙ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺼﻨﻊ‬ ‫ﻋﻤﻠﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬.‫ﺘﻘﺩﻤـﻪ‬ ‫ﻤـﺎ‬ ‫ﻭﺇﺒﺭﺍﺯ‬
‫ﺍﻟ‬ ‫ﺘﻤﻜﻥ‬ ‫ﻫﺎﺌﻠﺔ‬ ‫ﻓﺭﺹ‬ ‫ﻤﻥ‬ ‫ﺍﻟﻨﻅﻡ‬ ‫ﻫﺫﻩ‬‫ﺒﻨﻭﻙ‬‫ﺍﻟﺘﻨﺎﻓﺴﻴﺔ‬ ‫ﻗﺩﺭﺘﻬﺎ‬ ‫ﺘﺤﺴﻴﻥ‬ ‫ﻤﻥ‬.‫ﺍﻟﺩﺭﺍﺴـﺔ‬ ‫ﺃﻅﻬـﺭﺕ‬ ‫ﻭﻗـﺩ‬
‫ﺍﻟﺤﺎﺠﺔ‬‫ﺇﻟﻰ‬‫ﺍﻟﻤﺤﻭﺴﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﻜﻔﺎﺀﺓ‬ ‫ﺭﻓﻊ‬ ‫ﻀﺭﻭﺭﺓ‬‫ﻟﻠﺒﻨﻭﻙ‬‫ﺘﺒﻌـﺎ‬ ‫ﺒﺘﻁﻭﻴﺭﻫﺎ‬ ‫ﻭﺫﻟﻙ‬ ،
‫ﺍﻟﺘﻜﻨﻭﻟﻭﺠﻴﺔ‬ ‫ﻟﻠﻤﺴﺘﺤﺩﺜﺎﺕ‬.‫ﺒ‬ ‫ﺃﻭﺼﺕ‬ ‫ﻜﻤﺎ‬‫ﻭﺇﻨـﺸﺎﺀ‬ ،‫ﺍﻟـﻨﻅﻡ‬ ‫ﻟﻬـﺫﻩ‬ ‫ﺍﻟﺘﻨﻅﻴﻤﻴﺔ‬ ‫ﺍﻟﻬﻴﺎﻜل‬ ‫ﺘﻁﻭﻴﺭ‬ ‫ﻀﺭﻭﺭﺓ‬
‫ﺩﻭﺍﺌﺭ‬‫ﺍﻟﺘﻜﻨﻭﻟﻭﺠﻴﺎ‬ ‫ﻻﺴﺘﺨﺩﺍﻡ‬ ‫ﺍﻷﺴﺎﺱ‬ ‫ﺤﺠﺭ‬ ‫ﺒﺎﻋﺘﺒﺎﺭﻫﺎ‬ ،‫ﺒﺫﺍﺘﻬﺎ‬ ‫ﻤﺴﺘﻘﻠﺔ‬.‫ﺇﻟـﻰ‬ ‫ﺍﻟﺩﺭﺍﺴـﺔ‬ ‫ﺨﻠﺼﺕ‬ ‫ﻭﻗﺩ‬
‫ﺒﻤﻜﻭﻨﺎﺘﻬـﺎ‬ ‫ﺍﻟﻤﺤﻭﺴـﺒﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﺒﻴﻥ‬ ‫ﻀﻌﻴﻑ‬ ‫ﻁﺭﺩﻱ‬ ‫ﺍﺭﺘﺒﺎﻁ‬ ‫ﻭﺠﻭﺩ‬)‫ﻭ‬ ‫ﺍﻟﻤﻌـﺩﺍﺕ‬
‫ﺍﻟﺒﻴﺎﻨﺎﺕ‬ ‫ﻗﻭﺍﻋﺩ‬ ‫ﻭ‬ ‫ﻭﺍﻻﺘﺼﺎﻻﺕ‬ ‫ﻭﺍﻹﺠﺭﺍﺀﺍﺕ‬ ‫ﻭﺍﻷﻓﺭﺍﺩ‬ ‫ﺍﻟﺒﺭﻤﺠﻴﺎﺕ‬(‫ﻭﻭﺠﻭﺩ‬ ،‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺼﻨﻊ‬ ‫ﻭﻋﻤﻠﻴﺔ‬
‫ﻁﺭﺩﻱ‬ ‫ﺍﺭﺘﺒﺎﻁ‬‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻭﺠﻭﺩﺓ‬ ‫ﺍﻟﺒﻴﺎﻨﺎﺕ‬ ‫ﻗﻭﺍﻋﺩ‬ ‫ﻭ‬ ‫ﺍﻻﺘﺼﺎﻻﺕ‬ ‫ﺒﻴﻥ‬ ‫ﻗﻭﻱ‬.‫ﺍﺭﺘﺒﺎﻁ‬ ‫ﻟﻭﺠﻭﺩ‬ ‫ﺒﺎﻹﻀﺎﻓﺔ‬
‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻭﺠﻭﺩﺓ‬ ‫ﺍﻟﺒﺭﻤﺠﻴﺎﺕ‬ ‫ﻤﻥ‬ ‫ﻜل‬ ‫ﺒﻴﻥ‬ ‫ﻗﻭﻱ‬ ‫ﻁﺭﺩﻱ‬.
‫ﺍﻷﺨﻼﻗﻴﺔ‬ ‫ﻤﺸﺎﻜﻠﻬﺎ‬ ‫ﻤﻥ‬ ‫ﺍﻟﻜﺜﻴﺭ‬ ‫ﺘﺤل‬ ‫ﺃﻥ‬ ‫ﻗﺒل‬ ‫ﻭﺤﺎﺠﺎﺘﻪ‬.
٢-‫ﺴﻜﺭ‬ ‫ﺩﺭﺍﺴﺔ‬)١٩٩٩:(‫ﺍﻟﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﻨﻅـﻡ‬ ‫ﺍﺴـﺘﺨﺩﺍﻡ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺘﻌﺭﻑ‬ ‫ﺇﻟﻰ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻫﺫﻩ‬ ‫ﻫﺩﻓﺕ‬
‫ﻋ‬ ‫ﻓﻲ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬‫ﻤﻨﻅﻤﺘـﻴﻥ‬ ‫ﻋﻠﻰ‬ ‫ﺩﺭﺍﺴﺘﻪ‬ ‫ﺍﻟﺒﺎﺤﺙ‬ ‫ﻁﺒﻕ‬ ‫ﺤﻴﺙ‬ ،‫ﺍﻷﻋﻤﺎل‬ ‫ﻗﻁﺎﻉ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺼﻨﻊ‬ ‫ﻤﻠﻴﺔ‬

24. ١١
‫ﺤﻘﻭل‬ ‫ﻤﻥ‬ ‫ﺤﻘل‬ ‫ﻜل‬ ‫ﻓﻲ‬"‫ﺍﻟﻤﻌﻠﻭﻤﺎﺘﻴﺔ‬ ‫ﻭﺤﻘل‬ ‫ﻭﺍﻟﺼﻨﺎﻋﺔ‬ ‫ﻭﺍﻟﺒﻨﻭﻙ‬ ‫ﺍﻟﺒﺘﺭﻭل‬"‫ﻤـﺼﺭ‬ ‫ﺠﻤﻬﻭﺭﻴـﺔ‬ ‫ﻓـﻲ‬
‫ﻓـﻲ‬ ‫ﻤﺒﺎﺸـﺭ‬ ‫ﺒـﺸﻜل‬ ‫ﻴﺅﺜﺭ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﺘﻁﺒﻴﻕ‬ ‫ﺃﻥ‬ ‫ﺇﻟﻰ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺨﻠﺼﺕ‬ ‫ﻭﻗﺩ‬ ،‫ﺍﻟﻌﺭﺒﻴﺔ‬
‫ﺠﻨ‬ ‫ﻓﻲ‬ ‫ﻭﻴﺴﺎﻋﺩ‬ ‫ﺍﻟﻤﻨﻅﻤﺎﺕ‬ ‫ﺇﻨﺘﺎﺠﻴﺔ‬‫ﺃﻓـﻀل‬ ‫ﻤﻌﺎﻟﺠـﺔ‬ ‫ﺍﻤـﺘﻼﻙ‬ ‫ﺨـﻼل‬ ‫ﻤـﻥ‬ ‫ﺍﻷﺭﺒﺎﺡ‬ ‫ﻤﻥ‬ ‫ﺍﻟﻜﺜﻴﺭ‬ ‫ﻲ‬
‫ﺍﻟﺩﻨﻴﺎ‬ ‫ﺍﻟﻤﺴﺘﻭﻴﺎﺕ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻷﻫﻤﻴﺔ‬ ‫ﻓﻬﻡ‬ ‫ﻭﻭﺠﻭﺩ‬ ،‫ﺍﻹﺩﺍﺭﻱ‬ ‫ﺍﻟﻤﺴﺘﻭﻯ‬ ‫ﻋﻠﻰ‬ ‫ﻭﺍﻟﻤﻌﺭﻓﺔ‬ ‫ﻟﻠﻤﻌﻠﻭﻤﺎﺕ‬
‫ﺍﻟﻤﻨﻅﻤﺔ‬ ‫ﻓﻲ‬.‫ﻓـﻲ‬ ‫ﺍﻹﺩﺍﺭﻴـﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﻨﻅـﻡ‬ ‫ﺘﻁﺒﻴـﻕ‬ ‫ﻭﺃﻫﻤﻴﺔ‬ ‫ﺃﺜﺭ‬ ‫ﻴﻌﺭﻑ‬ ‫ﺍﻟﺨﺎﺹ‬ ‫ﺍﻟﻘﻁﺎﻉ‬ ‫ﻭﺃﻥ‬
‫ﺍﻹ‬ ‫ﺍﻟﻤﺼﺎﺭﻴﻑ‬ ‫ﻤﻥ‬ ‫ﻨﻭﻋﺎ‬ ‫ﻴﻌﺘﺒﺭﻭﻨﻬﺎ‬ ‫ﻭﻟﻜﻨﻬﻡ‬ ‫ﻤﻨﻅﻤﺎﺘﻬﻡ‬‫ﻤـﻥ‬ ‫ﺃﻗل‬ ‫ﻴﻌﺘﺒﺭﻭﻨﻬﺎ‬ ‫ﺍﻷﺤﻴﺎﻥ‬ ‫ﺒﻌﺽ‬ ‫ﻭﻓﻲ‬ ‫ﺩﺍﺭﻴﺔ‬
‫ﺍﺴﺘﺭﺩﺍﺩﻫﺎ‬ ‫ﻴﻤﻜﻥ‬ ‫ﻻ‬ ‫ﻭﺍﻟﺘﻲ‬ ‫ﺍﻟﺜﺎﺒﺘﺔ‬ ‫ﺍﻷﺼﻭل‬.‫ﻟـﻭ‬ ‫ﻷﻨﻬـﻡ‬ ‫ﺨﺎﻁﺌـﺔ‬ ‫ﺍﻟﻨﻅﺭﺓ‬ ‫ﻫﺫﻩ‬ ‫ﺃﻥ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻭﺍﻋﺘﺒﺭﺕ‬
‫ﻭﻟﺨﻁﻁـﻭﺍ‬ ‫ﺃﻜﺒﺭ‬ ‫ﻋﻨﺎﻴﺔ‬ ‫ﻷﻭﻟﻭﻫﺎ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﻟﻬﻡ‬ ‫ﺘﻘﺩﻤﻬﺎ‬ ‫ﺃﻥ‬ ‫ﻴﻤﻜﻥ‬ ‫ﺍﻟﺘﻲ‬ ‫ﺍﻟﻤﺯﺍﻴﺎ‬ ‫ﻋﺭﻓﻭﺍ‬
‫ﺁﺨﺭ‬ ‫ﺒﺸﻜل‬ ‫ﻟﻬﺎ‬.‫ﺘﻭﻟﻲ‬ ‫ﺃﻥ‬ ‫ﺍﻟﻤﻨﻅﻤﺎﺕ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻭﺤﺜﺕ‬‫ﺍﻟﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﻨﻅـﻡ‬ ‫ﻟﺘﻁﺒﻴـﻕ‬ ‫ﺨﺎﺼـﺔ‬ ‫ﻋﻨﺎﻴﺔ‬
‫ﺨﻁـﺔ‬ ‫ﺤـﺴﺏ‬ ‫ﺍﻟﺘﻁﺒﻴﻕ‬ ‫ﺒﻌﻤﻠﻴﺔ‬ ‫ﺍﻟﻤﻨﻅﻤﺎﺕ‬ ‫ﻫﺫﻩ‬ ‫ﺘﻘﻭﻡ‬ ‫ﻭﺃﻥ‬ ‫ﻭﺍﻟﻔﻨﻲ‬ ‫ﺍﻹﺩﺍﺭﻱ‬ ‫ﺍﻟﺼﻌﻴﺩﻴﻥ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬
‫ﻤـﻥ‬ ‫ﻭﻟﻴﺴﺕ‬ ‫ﻟﻠﻤﻨﻅﻤﺔ‬ ‫ﺘﻀﻴﻔﻬﺎ‬ ‫ﺍﻟﺘﻲ‬ ‫ﺍﻟﻘﻴﻤﺔ‬ ‫ﻤﻥ‬ ‫ﺘﺤﺘﺴﺏ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﻗﻴﻤﺔ‬ ‫ﻷﻥ‬ ‫ﺍﻟﻤﻨﻅﻤﺔ‬
‫ﺃﺠﻠﻪ‬ ‫ﻤﻥ‬ ‫ﺼﻤﻤﺕ‬ ‫ﺍﻟﺫﻱ‬ ‫ﻟﻠﻘﺴﻡ‬ ‫ﺘﻌﻁﻴﻬﺎ‬ ‫ﺍﻟﺘﻲ‬ ‫ﺍﻟﻘﻴﻤﺔ‬.‫ﺍﻟﺩ‬ ‫ﺩﻋﺕ‬ ‫ﻜﻤﺎ‬‫ﻨﻅـﻡ‬ ‫ﻭﺤـﺩﺓ‬ ‫ﺘﺄﺴـﻴﺱ‬ ‫ﺇﻟﻰ‬ ‫ﺭﺍﺴﺔ‬
،‫ﺍﻟﻤﻌﻨﻴـﺔ‬ ‫ﻟﻠﻤﻨﻅﻤﺎﺕ‬ ‫ﻭﺍﻟﺘﺩﺭﻴﺏ‬ ‫ﺍﻟﻜﺎﻓﻴﺔ‬ ‫ﺍﻟﻤﻌﺭﻓﺔ‬ ‫ﺒﻨﺸﺭ‬ ‫ﺘﻬﺘﻡ‬ ‫ﺍﻟﺤﻜﻭﻤﺔ‬ ‫ﺇﺸﺭﺍﻑ‬ ‫ﺘﺤﺕ‬ ‫ﺇﺩﺍﺭﻴﺔ‬ ‫ﻤﻌﻠﻭﻤﺎﺕ‬
‫ﻴﺴﺎﻋﺩ‬ ‫ﻤﻤﺎ‬ ‫ﺍﻟﻤﻌﻨﻴﺔ‬ ‫ﻭﺍﻟﺴﻠﻁﺎﺕ‬ ‫ﺍﻟﻭﺯﺍﺭﺍﺕ‬ ‫ﺩﺍﺨل‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻟﻨﻅﻡ‬ ‫ﻭﺤﺩﺍﺕ‬ ‫ﻟﺘﺄﺴﻴﺱ‬ ‫ﺒﺎﻹﻀﺎﻓﺔ‬
‫ﺍﻟﺩﻭﻟﺔ‬ ‫ﻤﻴﺯﺍﻨﻴﺔ‬ ‫ﻜﺎﻫل‬ ‫ﺘﺜﻘل‬ ‫ﺍﻟﺘﻲ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﺍﻟﻤﺼﺎﺭﻴﻑ‬ ‫ﺘﻘﻠﻴل‬ ‫ﻓﻲ‬.
٣-‫ﻭﺍﻟﻁﺭﺍﻭﻨﺔ‬ ‫ﺍﻟﻔﺭﺤﺎﻥ‬ ‫ﺩﺭﺍﺴﺔ‬)١٩٩٧(:‫ﻤﺅﺴـﺴﺎﺕ‬ ‫ﺍﻫﺘﻤﺎﻡ‬ ‫ﻤﺩﻯ‬ ‫ﻗﻴﺎﺱ‬ ‫ﺇﻟﻰ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻫﺫﻩ‬ ‫ﻫﺩﻓﺕ‬
‫ﻭﺍﻟﺘﺩﺭﻴﺏ‬ ،‫ﺍﻟﺘﻁﻭﻴﺭﻱ‬ ‫ﺍﻟﺒﺤﺙ‬ ،‫ﺍﻟﺘﻜﻨﻭﻟﻭﺠﻴﺎ‬ ‫ﺒﺠﻭﺍﻨﺏ‬ ‫ﺍﻷﺭﺩﻥ‬ ‫ﻓﻲ‬ ‫ﻭﺍﻟﺨﺎﺹ‬ ‫ﺍﻟﻌﺎﻡ‬ ‫ﺍﻟﻘﻁﺎﻋﻴﻥ‬،‫ﻭﻗﻴـﺎﺱ‬
‫ﻭﺇﻨﺘﺎﺠﻴـﺔ‬ ،‫ﺠﻬـﺔ‬ ‫ﻤـﻥ‬ ‫ﻭﺍﻟﺘـﺩﺭﻴﺏ‬ ‫ﻭﺍﻟﺘﻁﻭﻴﺭ‬ ‫ﺍﻟﺒﺤﺙ‬ ،‫ﺍﻟﻤﺴﺘﺨﺩﻤﺔ‬ ‫ﺍﻟﺘﻜﻨﻭﻟﻭﺠﻴﺎ‬ ‫ﺒﻴﻥ‬ ‫ﺍﻟﻌﻼﻗﺔ‬ ‫ﻁﺒﻴﻌﺔ‬
‫ﺍﻟﻘﻁﺎ‬ ‫ﻤﺅﺴﺴﺎﺕ‬‫ﺃﺨﺭﻯ‬ ‫ﺠﻬﺔ‬ ‫ﻤﻥ‬ ‫ﻭﺍﻟﺨﺎﺹ‬ ‫ﺍﻟﻌﺎﻡ‬ ‫ﻋﻴﻥ‬.‫ﺍﻫﺘﻤـﺎﻡ‬ ‫ﻀـﻌﻑ‬ ‫ﺇﻟـﻰ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺨﻠﺼﺕ‬ ‫ﻭﻗﺩ‬

25. ١٢
‫ﺒﺎﻟﺘﻜﻨﻭﻟﻭﺠﻴـﺎ‬ ‫ﻭﺍﻫﺘﻤﺎﻤﻬـﺎ‬ ،‫ﻭﺍﻟﺘﺩﺭﻴﺏ‬ ‫ﻭﺍﻟﺘﻁﻭﻴﺭ‬ ‫ﺒﺎﻟﺒﺤﺙ‬ ‫ﺍﻟﺨﺎﺹ‬ ‫ﺍﻟﻘﻁﺎﻉ‬ ‫ﻤﺅﺴﺴﺎﺕ‬.‫ﺇﻟـﻰ‬ ‫ﺇﻀـﺎﻓﺔ‬
‫ﺍﻟﺴﺎﺒﻘﺔ‬ ‫ﺍﻟﺠﻭﺍﻨﺏ‬ ‫ﻤﻥ‬ ‫ﺒﺄﻱ‬ ‫ﺍﻟﻌﺎﻡ‬ ‫ﺍﻟﻘﻁﺎﻉ‬ ‫ﻤﺅﺴﺴﺎﺕ‬ ‫ﺍﻫﺘﻤﺎﻡ‬ ‫ﻀﻌﻑ‬.‫ﻋﻼﻗﺔ‬ ‫ﻭﺠﻭﺩ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺃﺒﺭﺯﺕ‬ ‫ﻜﻤﺎ‬
‫ﻭﺍﻟﺘﻁﻭﻴ‬ ‫ﺍﻟﺒﺤﺙ‬ ،‫ﺍﻟﺘﻜﻨﻭﻟﻭﺠﻴﺎ‬ ‫ﺒﻴﻥ‬‫ﺍﻟﻌـﺎﻡ‬ ‫ﺍﻟﻘﻁﺎﻋﻴﻥ‬ ‫ﻤﺅﺴﺴﺎﺕ‬ ‫ﻓﻲ‬ ‫ﺍﻹﻨﺘﺎﺠﻴﺔ‬ ‫ﻭ‬ ،‫ﺠﻬﺔ‬ ‫ﻤﻥ‬ ‫ﻭﺍﻟﺘﺩﺭﻴﺏ‬ ،‫ﺭ‬
‫ﻤﺭﺘﻔﻌﺔ‬ ‫ﻭﻟﻴﺴﺕ‬ ‫ﻤﺨﺘﻠﻔﺔ‬ ‫ﺍﻟﻌﻼﻗﺔ‬ ‫ﻫﺫﻩ‬ ‫ﺩﺭﺠﺎﺕ‬ ‫ﺒﺄﻥ‬ ‫ﻋﻠﻤﺎ‬ ‫ﺃﺨﺭﻯ‬ ‫ﺠﻬﺔ‬ ‫ﻤﻥ‬ ‫ﻭﺍﻟﺨﺎﺹ‬.
٤-‫ﻭﺍﻟﻁﺭﺍﻭﻨﺔ‬ ‫ﺍﻟﻔﺭﺤﺎﻥ‬ ‫ﺩﺭﺍﺴﺔ‬)١٩٩٦(:‫ﺇﻟﻰ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻫﺫﻩ‬ ‫ﻫﺩﻓﺕ‬‫ﺍﺴﺘﻜﺸﺎﻑ‬‫ﻨﻅـﻡ‬ ‫ﺘـﻭﻓﺭ‬ ‫ﻤﺩﻯ‬
‫ﻭﺍﻟﺨﺎﺼﺔ‬ ‫ﺍﻟﻌﺎﻤﺔ‬ ‫ﺍﻷﺭﺩﻨﻴﺔ‬ ‫ﺍﻟﻤﺅﺴﺴﺎﺕ‬ ‫ﻓﻲ‬ ‫ﻭﺍﻟﺭﻗﺎﺒﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬،‫ﻤﻥ‬ ‫ﺍﻟﻤﺅﺴﺴﺎﺕ‬ ‫ﻫﺫﻩ‬ ‫ﺍﺴﺘﻔﺎﺩﺓ‬ ‫ﻤﺩﻯ‬ ‫ﻭ‬
‫ﻟﺩﻴﻬﺎ‬ ‫ﺍﻟﻤﺘﻭﻓﺭﺓ‬ ‫ﺍﻟﻨﻅﻡ‬.‫ﻓـﻲ‬ ‫ﻭﺍﻟﺭﻗﺎﺒـﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﺘﻭﻓﺭ‬ ‫ﻤﺴﺘﻭﻯ‬ ‫ﺍﻨﺨﻔﺎﺽ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺃﻅﻬﺭﺕ‬ ‫ﻭﻗﺩ‬
‫ﺍﻟﻌﺎﻡ‬ ‫ﺍﻟﻘﻁﺎﻉ‬ ‫ﻤﺅﺴﺴﺎﺕ‬.‫ﻤﻨﻬﺎ‬ ‫ﻤﺘﻭﻗﻊ‬ ‫ﻫﻭ‬ ‫ﻤﺎ‬ ‫ﺘﺤﻘﻴﻕ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻨﻅﻡ‬ ‫ﻫﺫﻩ‬ ‫ﻤﺴﺎﻫﻤﺔ‬ ‫ﺩﺭﺠﺔ‬ ‫ﺍﻨﺨﻔﺎﺽ‬ ‫ﻜﺫﻟﻙ‬ ‫ﻭ‬.
‫ﺍﻟ‬ ‫ﺒﻨﻅﻡ‬ ‫ﺘﻬﺘﻡ‬ ‫ﺃﻨﻬﺎ‬ ‫ﺘﺒﻴﻥ‬ ‫ﺍﻟﺘﻲ‬ ‫ﺍﻟﺨﺎﺹ‬ ‫ﺍﻟﻘﻁﺎﻉ‬ ‫ﻤﺅﺴﺴﺎﺕ‬ ‫ﺒﻌﻜﺱ‬ ‫ﻭﺫﻟﻙ‬‫ﺃﺩﻯ‬ ‫ﺒـﺸﻜل‬ ‫ﻭﺍﻟﺭﻗﺎﺒﺔ‬ ‫ﻤﻌﻠﻭﻤﺎﺕ‬
‫ﺃﻫﺩﺍﻓﻬﺎ‬ ‫ﺘﺤﻘﻴﻕ‬ ‫ﻓﻲ‬ ‫ﻤﺴﺎﻫﻤﺘﻬﺎ‬ ‫ﺯﻴﺎﺩﺓ‬ ‫ﺇﻟﻰ‬.‫ﺘﻭﻓﺭ‬ ‫ﺩﺭﺠﺔ‬ ‫ﺒﻴﻥ‬ ‫ﻤﻌﻨﻭﻴﺔ‬ ‫ﻋﻼﻗﺎﺕ‬ ‫ﻭﺠﻭﺩ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺒﻴﻨﺕ‬ ‫ﻜﻤﺎ‬
‫ﻨﻔﺴﻬﺎ‬ ‫ﺍﻟﻨﻅﻡ‬ ‫ﻭﺒﻴﻥ‬ ‫ﺃﻫﺩﺍﻓﻬﺎ‬ ‫ﺘﺤﻘﻴﻕ‬ ‫ﻋﻠﻰ‬ ‫ﻭﻗﺩﺭﺘﻬﺎ‬ ‫ﺍﻟﻨﻅﻡ‬.
٥-‫ﺯﺍﻴﺩ‬ ‫ﺩﺭﺍﺴﺔ‬)١٩٩٦(:‫ﻤﺘﺨـﺫ‬ ‫ﻤﻴـل‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﻤﺅﺜﺭﺓ‬ ‫ﺍﻟﻤﺘﻐﻴﺭﺍﺕ‬ ‫ﺘﺤﻠﻴل‬ ‫ﺇﻟﻰ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻫﺫﻩ‬ ‫ﻫﺩﻓﺕ‬
‫ﺘﺩ‬ ‫ﺇﻟﻰ‬ ‫ﺍﻟﻘﺭﺍﺭ‬‫ﺘﻠـﻙ‬ ‫ﺼـﺤﺔ‬ ‫ﻋـﺩﻡ‬ ‫ﻓﻴﻬـﺎ‬ ‫ﻴﺜﺒﺕ‬ ‫ﺍﻟﺘﻲ‬ ‫ﺍﻟﺤﺎﻻﺕ‬ ‫ﺘﻠﻙ‬ ‫ﻓﻲ‬ ‫ﺨﺎﺼﺔ‬ ‫ﺍﻟﺴﺎﺒﻘﺔ‬ ‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﻋﻴﻡ‬
‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﻟﻤﺘﺨﺫ‬ ‫ﺍﻟﻨﻔﺴﻴﺔ‬ ‫ﺍﻟﻤﺘﻐﻴﺭﺍﺕ‬ ‫ﺃﻫﻡ‬ ‫ﻋﻠﻰ‬ ‫ﻤﺭﻜﺯﺓ‬ ،‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬.‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺨﻠﺼﺕ‬ ‫ﻭﻗﺩ‬‫ﺇﻟـﻰ‬‫ﻭﺠـﻭﺩ‬
‫ﺘﺨﻠـﻲ‬ ‫ﺼﻌﻭﺒﺔ‬ ‫ﺇﻟﻰ‬ ‫ﺒﺎﻟﺘﺒﻌﻴﺔ‬ ‫ﺘﺅﺩﻱ‬ ،‫ﺍﺨﺘﺎﺭﻩ‬ ‫ﺍﻟﺫﻱ‬ ‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﻭﺒﺩﻴل‬ ‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﻤﺘﺨﺫ‬ ‫ﺒﻴﻥ‬ ‫ﺍﻻﺭﺘﺒﺎﻁ‬ ‫ﻓﻲ‬ ‫ﺯﻴﺎﺩﺓ‬
‫ﻫﺫ‬ ‫ﻋﻥ‬ ‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﻤﺘﺨﺫ‬‫ﺍﻟﺒﺩﻴل‬ ‫ﺍ‬.‫ﺍﻟﻤﺨﺼـﺼﺎﺕ‬ ‫ﺘـﺼﻌﻴﺩ‬ ‫ﺇﻟﻰ‬ ‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﻤﺘﺨﺫ‬ ‫ﻤﻴل‬ ‫ﺃﻥ‬ ‫ﺫﻟﻙ‬ ‫ﻋﻠﻰ‬ ‫ﻴﺘﺭﺘﺏ‬ ‫ﻭ‬
‫ﺁﺜﺎﺭ‬ ‫ﺍﻻﺭﺘﺒﺎﻁ‬ ‫ﻟﻬﺫﺍ‬ ‫ﻓﻴﻬﺎ‬ ‫ﻴﻜﻭﻥ‬ ‫ﺍﻟﺘﻲ‬ ‫ﺍﻟﺤﺎﻻﺕ‬ ‫ﻓﻲ‬ ‫ﻴﺯﺩﺍﺩ‬‫ﺍ‬‫ﻜﺒﻴﺭﺓ‬ ‫ﻨﻔﺴﻴﺔ‬ ‫ﻤﺎﻟﻴﺔ‬ ‫ﺃﻭ‬ ،‫ﺘﻨﻅﻴﻤﻴﺔ‬.‫ﺃﻅﻬﺭﺕ‬ ‫ﻭ‬
‫ﻟﺘـﺼﻌﻴﺩ‬ ‫ﺍﻟﻤـﺴﺒﺒﺔ‬ ‫ﺒﺎﻟﻤﺘﻐﻴﺭﺍﺕ‬ ‫ﺇﺤﺴﺎﺴﻪ‬ ‫ﻭﺒﻴﻥ‬ ‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﻤﺘﺨﺫ‬ ‫ﻋﻤﺭ‬ ‫ﺒﻴﻥ‬ ‫ﻋﻼﻗﺔ‬ ‫ﻭﺠﻭﺩ‬ ‫ﺃﻴﻀﺎ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬

26. ١٣
‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﻤﺨﺼﺼﺎﺕ‬.‫ﺤﻴ‬،‫ﺍﻟﺸﺨـﺼﻴﺔ‬ ‫ﺒﺎﻟﻤﺴﺌﻭﻟﻴﺔ‬ ‫ﺇﺤﺴﺎﺴﺎ‬ ‫ﺃﻜﺜﺭ‬ ‫ﺴﻨﺎ‬ ‫ﺍﻷﺼﻐﺭ‬ ‫ﺍﻟﻌﻴﻨﺔ‬ ‫ﻤﻔﺭﺩﺍﺕ‬ ‫ﻜﺎﻨﺕ‬ ‫ﺙ‬
‫ﺴﻨﺎ‬ ‫ﺍﻷﻜﺒﺭ‬ ‫ﺍﻟﻤﻔﺭﺩﺍﺕ‬ ‫ﻤﻥ‬ ،‫ﺍﻟﻐﻴﺭ‬ ‫ﺃﻤﺎﻡ‬ ‫ﻭﺍﻟﻤﺴﺌﻭﻟﻴﺔ‬.
٦-‫ﻭﺤﺠـﺎﺯﻱ‬ ‫ﻏﺭﺍﺏ‬ ‫ﺩﺭﺍﺴﺔ‬)١٩٩٥(:‫ﻤـﺴﺎﻨﺩﺓ‬ ‫ﻨﻅﻡ‬ ‫ﺍﺴﺘﺨﺩﺍﻡ‬ ‫ﺃﺜﺭ‬ ‫ﻗﻴﺎﺱ‬ ‫ﺇﻟﻰ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻫﺫﻩ‬ ‫ﻫﺩﻓﺕ‬
‫ﺍﻟﻤﺩﻴﺭ‬ ‫ﻴﺘﺨﺫﻫﺎ‬ ‫ﺍﻟﺘﻲ‬ ‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﻭﻓﺎﻋﻠﻴﺔ‬ ‫ﻜﻔﺎﺀﺓ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬.‫ﻤ‬‫ﺍﻟ‬ ‫ﺨﻼل‬ ‫ﻥ‬‫ﺍﻟﻤﻌﻤﻠﻴﺔ‬ ‫ﺘﺠﺭﺒﺔ‬.‫ﺘـﻡ‬ ‫ﺤﻴﺙ‬
‫ﺍﻟﻌﻼﻗﺔ‬ ‫ﺫﺍﺕ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻤﺘﻐﻴﺭﺍﺕ‬ ‫ﻗﻴﻡ‬ ‫ﻟﻘﻴﺎﺱ‬ ‫ﺘﺠﺭﺒﺔ‬ ‫ﺘﺼﻤﻴﻡ‬.‫ﻋﻠـﻰ‬ ‫ﺍﻟﺘﺠﺭﺒـﺔ‬ ‫ﺘﻁﺒﻴﻕ‬ ‫ﻭﺘﻡ‬)٦٦(‫ﻤـﻥ‬
‫ﺍﻷﻋﻤﺎل‬ ‫ﻤﺒﺎﺭﺍﺓ‬ ‫ﻨﻤﻭﺫﺝ‬ ‫ﻴﺴﺘﺨﺩﻤﻭﻥ‬ ‫ﻭﺍﻟﺫﻴﻥ‬ ‫ﺍﻟﺭﺍﺒﻊ‬ ‫ﺍﻟﻤﺴﺘﻭﻯ‬ ،‫ﺍﻷﻋﻤﺎل‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻁﻼﺏ‬.‫ﺨﻠـﺼﺕ‬ ‫ﻭﻗـﺩ‬
‫ﺍﻷ‬ ‫ﻋﻠـﻰ‬ ‫ﺍﻟﻘـﺭﺍﺭﺍﺕ‬ ‫ﻤﺴﺎﻨﺩﺓ‬ ‫ﻨﻅﻡ‬ ‫ﺍﺴﺘﺨﺩﺍﻡ‬ ‫ﻟﻜﻔﺎﺀﺓ‬ ‫ﺠﻭﻫﺭﻱ‬ ‫ﺘﺄﺜﻴﺭ‬ ‫ﻭﺠﻭﺩ‬ ‫ﺇﻟﻰ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬‫ﺍﻟﺘﻨﺎﻓـﺴﻲ‬ ‫ﺩﺍﺀ‬
‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﻟﻤﺘﺨﺫﻱ‬.‫ﺍﻟﻤـﺎﻟﻲ‬ ‫ﺃﻭ‬ ‫ﺍﻟﺘﺴﻭﻴﻘﻲ‬ ‫ﻨﺠﺎﺤﻬﺎ‬ ‫ﺃﻭ‬ ،‫ﺍﻟﻜﻠﻲ‬ ‫ﺍﻹﺩﺍﺭﺓ‬ ‫ﻨﺠﺎﺡ‬ ‫ﺤﻴﺙ‬ ‫ﻤﻥ‬ ‫ﺴﻭﺍﺀ‬.‫ﻭﻗـﺩ‬
‫ﻟـﻨﻅﻡ‬ ‫ﻻﺴـﺘﺨﺩﺍﻤﻬﻡ‬ ‫ﺘﺒﻌﺎ‬ ،‫ﻗﺭﺍﺭﺍﺘﻬﻡ‬ ‫ﺼﻨﻊ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﻤﺘﺨﺫﻭ‬ ‫ﻴﺴﺘﻐﺭﻗﻬﺎ‬ ‫ﺍﻟﺘﻲ‬ ‫ﺍﻟﺯﻤﻨﻴﺔ‬ ‫ﺍﻟﻤﺩﺓ‬ ‫ﺍﺨﺘﻠﻔﺕ‬
‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﻤﺴﺎﻨﺩﺓ‬.‫ﻋﻠﻰ‬ ‫ﺍﻟﻨﻅﻡ‬ ‫ﻫﺫﻩ‬ ‫ﺍﺴﺘﺨﺩﺍﻡ‬ ‫ﻷﺜﺭ‬ ‫ﻜﺎﻓﻴﺎ‬ ‫ﺩﻟﻴﻼ‬ ‫ﺍﻟﻨﺘﺎﺌﺞ‬ ‫ﺘﻌﻁ‬ ‫ﻭﻟﻡ‬‫ﺍﻟﺘـﻲ‬ ‫ﺍﻟﺒـﺩﺍﺌل‬ ‫ﻋـﺩﺩ‬
‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﻤﺘﺨﺫﻭ‬ ‫ﻴﺒﺤﺜﻬﺎ‬.
٧-‫ﺒﻭﻋﺯﺓ‬ ‫ﻭ‬ ‫ﺍﻟﻬﺎﺩﻱ‬ ‫ﻋﺒﺩ‬ ‫ﺩﺭﺍﺴﺔ‬)١٩٩٥(:‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺩﻭﺭ‬ ‫ﻋﻥ‬ ‫ﺍﻟﻜﺸﻑ‬ ‫ﺇﻟﻰ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻫﺫﻩ‬ ‫ﻫﺩﻓﺕ‬
‫ﺍﻷﺯﻤﺎﺕ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻭ‬ ‫ﺍﻟﻘﺭﺍﺭﺍﺕ‬ ‫ﺍﺘﺨﺎﺫ‬ ‫ﻓﻲ‬.‫ﻜـل‬ ‫ﻴﺘﺨـﺫﻩ‬ ‫ﻗﺭﺍﺭ‬ ‫ﺃﻱ‬ ‫ﺃﺴﺎﺱ‬ ‫ﻫﻲ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺃﻥ‬ ‫ﺒﻴﻨﺕ‬ ‫ﺤﻴﺙ‬
‫ﻤﻭﻗﻌﻪ‬ ‫ﻓﻲ‬ ‫ﻤﺴﺌﻭل‬.،‫ﺍﻟﻤﻨﺎﺴﺏ‬ ‫ﺍﻟﻭﻗﺕ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺘﻭﻓﺭ‬ ‫ﻭﺒﻘﺩﺭ‬‫ﻭ‬ ‫ﺍﻟﻘـﺭﺍﺭ‬ ‫ﺩﻗـﺔ‬ ‫ﺘﻜـﻭﻥ‬ ‫ﻤﺎ‬ ‫ﺒﻘﺩﺭ‬
‫ﺼﺤﺘﻪ‬.‫ﺍﻟﻤﻨﻅﻤـﺎﺕ‬ ‫ﺒﻬـﺎ‬ ‫ﺘﻘﻭﻡ‬ ‫ﺍﻟﺘﻲ‬ ‫ﺍﻟﻔﻨﻴﺔ‬ ‫ﺍﻷﻨﺸﻁﺔ‬ ‫ﻭﻜﻔﺎﺀﺓ‬ ،‫ﻓﻌﺎﻟﻴﺔ‬ ‫ﻤﺴﺘﻭﻯ‬ ‫ﺭﻓﻊ‬ ‫ﻋﻥ‬ ‫ﻓﻀﻼ‬.‫ﻜﻤـﺎ‬
‫ﺍﻷﺯﻤﺎﺕ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻓﻲ‬ ‫ﻟﻠﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺍﻟﻬﺎﻡ‬ ‫ﺍﻟﺩﻭﺭ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺃﻅﻬﺭﺕ‬.‫ﻤﺭﺍﻜـﺯ‬ ‫ﺭﺒـﻁ‬ ‫ﺇﻟـﻰ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻭﺩﻋﺕ‬
‫ﺍﻟ‬ ‫ﺼﺎﻨﻌﻲ‬ ‫ﺘﺯﻭﻴﺩ‬ ‫ﻋﻠﻰ‬ ‫ﻭﻗﺩﺭﺓ‬ ،‫ﻜﻔﺎﺀﺓ‬ ‫ﺃﻜﺜﺭ‬ ‫ﻟﺠﻌﻠﻬﺎ‬ ،‫ﺒﺒﻌﺽ‬ ‫ﺒﻌﻀﻬﺎ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬‫ﺒﺎﻟﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﻘـﺭﺍﺭ‬
‫ﺍﻟﻤﻼﺌﻡ‬ ‫ﺍﻟﻭﻗﺕ‬ ‫ﻓﻲ‬ ،‫ﺍﻟﻤﻼﺌﻤﺔ‬.،‫ﺍﻟﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﻤﺠـﺎل‬ ‫ﻓﻲ‬ ‫ﺍﻟﻤﺨﺘﺼﻴﻥ‬ ‫ﺃﻤﺎﻡ‬ ‫ﺍﻟﻔﺭﺼﺔ‬ ‫ﻹﺘﺎﺤﺔ‬ ‫ﺩﻋﺕ‬ ‫ﻜﻤﺎ‬