1. CARRER OBJECTIVE
To offer the organization best of my abilities and skills to bring in an adaptable improvements within
the organization culture looking forward for a challenging career in providing solution for the
enterprise and improving my skills by adding value and building strong foundation with extensive
hard work and continuous improvement.
Skill Set
• Dynamic and highly motivated, with comprehensive problem solving skills
• Confident and creative
• Possess a high technical aptitude and a high level of analytical ability
• Adapt quickly to diverse management and client styles
• Positive and result oriented
PROFESSIONAL EXPERTISE
OPERATIONS MANAGEMENT;
 Capacity Planning, Team Handling & Resource Allocation
 Partnering with the customers
 Improving process & operational efficiency
 Identify critical areas, implement key controls & ensures that controls are met
 Driving results
QUALITY MANAGEMENT;
 Identify feasible system solutions on Process Improvement
 Developing, implementing and improving the effectiveness of Quality Management
 Conduct gap analysis and identify areas of improvements
 Drive & monitor process improvement projects towards increasing efficiency, productivity
and reducing timelines
 RCA/Pareto analysis
 Developing tools to reduce manual intervention
PEOPLE MANAGEMENT;
 Identifying & implementing strategies for building team effectiveness by promoting a spirit
of cooperation between team members
 Team building & leadership through training/mentoring
 Set individual KRA’s for Team member’s conducts regular reviews & give feedback
 Plan & create backup within the team to minimize key people risks
 Performance Management
 Goal setting
 Retention
OCCUPATIONAL CONTOUR
Since Dec’10 – Till date Trizetto India Pvt. Ltd., Pune
Team Leader
TriZetto, a Cognizant company and business unit within Cognizant’s healthcare practice, provides
world-class information technology solutions to make better healthcare happen. Trizetto has world
class technology products.
• Handled a team of 17 FTE's.
• Part of hiring process

2. • Finalized client facing reports
• Managed SLAs and TAT
• Preparing Payroll, incentive data, billing reports
Since Apr’2008 – Nov’2010 Magus Customer Dialog, Pune
Team Leader
• Handling inbound Call
• Solving Queries of Customer providing on calls Resolution
• Received the Performance award
• Assisting Group Lead in following duties:
 Imparting process training for all new batches including process tests
 Floor assistance for any assistance required to the associates
 Managing escalations
 Managing work flow and work queue
From Dec’2006 – Feb’2008 IBM Daksh, Pune
Customer Care Executive
• Handling inbound Call
• Solving Queries of Customer providing on calls Resolution
• Retaining Customer by giving them the good Plan
PERSONAL DETAILS
Date of Birth : 12th
Feb, 1974
Marital status : Married
Linguistics : English, Hindi, Punjabi and Marathi
EDUCATIONAL QUALIFICATION
1998 B.A Bhosala Military college, Nasik
1996 H.S.C Maharashtra Board
1994 S.S.C Maharashtra Board