Ilja Gleiser

Almere Stad Area, Netherlands Netherlands

CCO at PCS, Proactive Contact Support

Human Resources / Recruitment

Recent years I experienced the strong growth (and the professionalization) of the Dutch contact center industry from a close range: from 2005 to 2007 I was responsible for the operational setup of the first (Dutch) offshore outsourcing contact center in Paramaribo, Surinam (nowadays known as Telenamic). Back in the Netherlands I have held several operational management positions in a dynamic contact center environment. In 2010/2011 I was responsible for the redesign of a Dutch Offshore Outsourcing Contact center in Turkey as Managing Director . Currently I’m working as Director at PCS, Proactive Contact Support. In this role i'm responsible for the growth and professionalization of the...