Muhammad Imran Fiaz is an IT business and management consultant with over 15 years of experience helping organizations globalize their operations. He provides strategic guidance on IT processes, technology roadmaps, infrastructure operations, and more. His services include IT strategy consulting, building IT infrastructure for new offices, implementing enterprise solutions, improving brownfield operations, and managing IT costs. Fiaz takes a collaborative approach focused on identifying problems, analyzing gaps, and designing efficient solutions to help clients overcome IT challenges and achieve success.

1. IT Business &
Management
Consulting
Services
Helping organizations to globalize their
way of working
Muhammad Imran Fiaz
Senior IT Manager | IT Business & Management Consultant
Mobile: +971-50-4797863
Email: muhammad.imran.fiaz@outlook.com
LinkedIn: https://www.linkedin.com/in/muhammad-imran-fiaz

2. • Who I Am
• What I Do
• My Methodology
• How Do I Approach
• How Do I Work
• Case Studies
• Services Offering
• Your Success
2

3. Who I Am
• A highly credible process orientated, ambitious and passionate IT leader having 15+ years rich
experience in IT strategy, operations, service delivery & projects.
• Having global experience in FTSE 250 company as Senior IT Manager & IT Consultant within the
multinational environment in GCC & SEA countries UAE, Malaysia, KSA, Indonesia etc.
• I help organizations to globalize their way of working and align the use of IT strategy &
technology roadmap, to perform business analyses and provide innovative and state-of-the-art
solutions.
• A tech-savvy leader with exceptional ability to provide consultancy for start-ups/new offices to
deliver technical Greenfield projects and build IT infrastructure & Datacenters and business
software solutions.
• Identify problems & challenges in Brownfield operations and provide technical and processes
improvement solutions and cost control & reduction strategies.
• Extremely customer orientated, cost-conscious and strives for quality with an absolute focus on
the people, processes, and technology.
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4. What I Do
• I make IT Simple and more valuable to your Business.
• Work in partnership with clients, advising them how to use information technology in order to
meet their business objectives & goals and overcome their IT associated problems &
challenges.
• Provide strategic guidance with regard to IT processes, setting technology roadmap, technical
solutions, IT infrastructures operations, IT human capital management, their training, and IT
organization structure.
• Establish and lead the projects teams including technical SMEs, IT procurement & external
vendors/suppliers. Use agile, waterfall and sprint project management methodologies depends
on the projects delivery requirement.
• Provide strategic guidance and solutions how IT enables and facilitates in business growth &
revenue enrichment and enabling major business processes through enhancements to IT.
• Provide guidance to build relationship with business and clients to meet their requirements.
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5. My Methodology
Assess
Analyze
Design
Build
Deploy
Operate
• Identify Requirements
• Gap Analysis
• Architecture Analysis / HLD
• Solutions Provisioning & Cost Analysis
• Functional & Technical Design / LLD
• Quality Management (QA/QC)
• Develop features / Integration
• Testing & Documentation
• Branding & Production Deployment
• End-User Training
• Go-Live
• Post Production Support
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6. How Do I Approach
Solve
Improve
Identify
• Running an IT department
successfully can never be a
challenge if problems are
identified and in control.
• Establish effective & efficient processes and
use technology in right and profitable direction.
• My solution is simple but effective and efficient
with critical and detailed analysis.
• Use my motivation factor people, processes &
technology.
• Maintaining the stability & reliability and continual service improvement.
• Consistency in the adherence to the processes and keeping an eye on the technology trends,
virtualizations, automation and cloud-based solutions.
• Investing in IT team to keep them updated for the technical and non-technical knowledge.
• Close association and relationship with business to understand their needs.
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7. How Do I Work (My Triple-C)
Communication
CollaborationCoordination
• Make formal announcements to
stakeholders.
• Convey clear and effective
communication.
• Build teamwork environment & bond
among members.
• Encourage team members to participate.
• The smoother movement towards targets,
increase forward momentum, and help
teams to overcome obstacles.
• Organize the work, team, and stakeholders.
• Plan the tasks, activities and execute effectively.
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8. Case Studies
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These are just some of the key problems and challenges an 'IT Manager / IT Director / IT Head' quite
often faces, which I have successfully identified, implemented solutions and further improved.
Current IT strategy is not delivering & requires attention
Facing IT operational challenges and issues
Customers demand on-time delivery of quality IT services
Getting frustrated
Business users are complaining
IT expenses and costs are out of control
Unclear as to where the gaps are
Unaware of how to fix and streamline
IT fails to meet the expectation
IT Projects are failing
Inefficient and ineffective service desk
Business is pressurizing to reduce costs

9. Services Offering
Service *Services Description
IT Strategy
• IT Strategy to align IT capabilities with the Business strategy and requirements
• Define the right path to set the Technology Roadmap and right investment
• IT Management and Governance Model
• Service Delivery & Management and Operations Management strategy
• IT Cost Control and Reduction strategy
• Infrastructure & Datacenter strategy
• Business & Office Applications strategy
Greenfield -
New Offices/
Start-ups
• Assessment, advice, build and Implement IT infrastructure, Greenfield - new offices/start-ups,
and datacenter (10 users to 10,000+ users capacity)
Enterprise /
Technology
Solutions
• Virtualization, Cloud computing, Microsoft Skype for Business, Email Solutions, SAN and
Storage, Backup and Recovery Solutions, Endpoint Anti-Virus and Anti-Spy Protection, Print
Management solution, Microsoft technology solutions
* Cost of service depends on project scope
** Contact me if you are looking for a customized service not listed above
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10. Service *Services Description
Infrastructure
Solutions
• Data Center Infrastructure, Structured Cabling, Wireless Solutions, IP telephony, Bandwidth
optimization Solution, Env. monitoring and Alarm solutions.
IT Service
Management
(ITSM) / ITIL
Processes
• Develop and implement IT service management (ITSM), ITIL processes, services availability &
capacity, and IT service continuity management; Incident, problem, change & release
management and service desk processes, SOPs and tools.
Service
Delivery &
Management
• Service Delivery Strategy, Processes & Tool, Business Analytics & Study, Relationship and
Stakeholder Management
Project
Management
& Delivery
• Lead project throughout lifecycle from RFPs, feasibility studies, scope, planning, scheduling,
budget management, resource allocation, monitoring, commissioning and operationalization.
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Services Offering
* Cost of service depends on project scope
** Contact me if you are looking for a customized service not listed above

11. Service *Services Description
Brownfield
Operations
Excellence
• Operational Processes and procedures (SOPs), Operating Model, Asset Management (processes
& tool) Integrated services, Administration & Monitoring Tools, Reporting etc.
IT Cost Control
& Reduction
• IT budget preparation, Finance and Expense Management, Budget Strategy.
Business
Impact
Analysis /IT DR
• Establish the impact on the loss of business function /process completely or partially in the
event of IT disaster. Timescale, Revenue loss.
• IT processes, tools and technology solution to recover the IT services for business resumption,
RPO/RTO, Risk management, BIA data capturing etc.
IT Team &
People
Management
• Team Performance, Training management (Technical & Soft-Skills), KPIs
• End-user Trainings, Awareness Campaigns
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Services Offering
* Cost of service depends on project scope
** Contact me if you are looking for a customized service not listed above

12. Your Success is my objective
These could be some of the reasons stopping you to
become successful? Don’t worry, here I am to make you
Successful.
• You have IT operations problems & challenges and
unaware how to fix and streamline.
• You want to run an effective and efficient IT
department.
• Want to take your IT to the next level.
• Want to improve or implement processes and new
technology solutions.
• Want a start-up/new office but struggling to build
robust and cost-effective IT setup.
• Fear of losing the IT face in-front of your business
and clients.
• Want to save thousands of dollars of IT cost.
and could be many more reasons…
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Global
Experience
Expertise &
Specialization
Cost-
Effective
You are
HERE
Want to be
THERE

13. Contact me if you have any queries or requirements wherein I can assist you with my services
Muhammad Imran Fiaz
Senior IT Manager | IT Business & Management Consultant
Mobile: +971 50 4797863
E-mail: muhammad.Imran.fiaz@outlook.com
LinkedIn: https://www.linkedin.com/in/muhammad-imran-fiaz
THANK YOU
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