23. 1. People will appreciate you for it.
And they might spend some more money.
free Wifi.
2. You can welcome your customers.
3. People are encouraged to talk about you
and your offering.
35. Source: InSites Consulting 16 country study January 2011 – 4,065 respondents aged 15-25 in USA, UK, Russia, Germany, France,
Denmark, Sweden, Netherlands, Belgium, Spain, Italy, Romania, Poland, Brazil, India, and China.
36.
37. STEREOTYPE
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“They don’t know company loyalty and
don’t want to pay their dues.”
50. // I WILL NEVER FORGET THE DAY… Happy
Extreme experience (e.g.
skydiving, mount climbing) When I was dumped
by my partner
Graduated
Meeting the love
of my life
Becoming a sport Surprise Death of a person
champion N = 40
close to me
Happiness Anger
My first kiss N = 156 N = 13
Got my driving license
When I got in a fight
Fear Disgust
N = 30 N = 14
New school Sadnes Discovered I had no
s real friends when I
N = 93
Moved needed them most
Encountered aggression
Was diagnosed Being dumped by my
with a serious boy/girl friend
Parents got illness
divorced
Source; InSites Consulting 16 country study January 2011 – 4,065 respondents aged 15-25 in USA, UK, Russia, Germany, France, Denmark, Sweden, Netherlands, Belgium, Spain, Italy,
Romania, Poland, Brazil, India, and China.
81. Think of your company in 2025…
=> Gen Y = 30-45 – are you Gen Y Proof?
How will you keep your COOL?
What are your challenges?
Strengths & weaknesses?
82. ① Helping to achieve
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②Being authentic
①Keep them interested (stimulation junkies)