This document discusses soft skills and communication skills. It defines soft skills as non-technical skills relating to personality, attitude, and behavior, including skills like communication, problem solving, teamwork, and time management. Communication skills are identified as a key soft skill and cornerstone. Effective communication involves listening, establishing eye contact, understanding the listener's needs, thinking before speaking, having confidence in the message, using body language, and asking for feedback. Both verbal and written communication skills are important soft skills for professional development and effective interpersonal relationships.

1. Soft and Communication
Skills

2. Soft Skills
Skills, abilities and traits
that pertain to
personality, attitude,
and behavior
 Soft Skills Are Not:
Formal or technical
knowledge

3. Soft Skills
‘Soft Skills’ are essentially people skills -the
non-technical, intangible, personality-
specific skills.
‘Hard skills’, on the other hand, are more
along the lines of what might appear on
your resume - your education, experience
and level of expertise.

4. Skills that qualify as soft skills
Communication
Skills – Oral &
Written
Analytical Thinking
Problem Solving Skills Leadership Skills
Team work
Interpersonal
Skills
Personal
Grooming
Initiative
Self Awareness
Conflict Resolution
Integrity
Creativity
Flexibility
Listening Skills
Diplomacy
Risk Taking
Skills
Ability to work
under pressure
Work Ethics
Commitment
AssertivenessTime Management

5. Soft skills are
The hardest to acquire
Impossible to practice
Unless these become a habit

6. Importance of soft skills
 To communicate effectively
 To handle interpersonal
relations
 To take appropriate
decisions
 To make a good impression
and impact to gain
professional development

7. You can have brilliant ideas, but if you
can’t get them across, your ideas won’t
get you anywhere
Lee
Iacocca

8. Communication skills
 Communication
skills form the
corner stone of
soft skill

9. Communication
Communication is a two
way process
Communication is the
transfer of information from
one person to another

10.  Every human being
has to essentially &
effectively
communicate with
others
 Effective
communication is
the hallmark of one’s
education

11. Golden Rules of Verbal
Communication
 Think before you talk
 Know your message
 Get to the point quickly
 Know the outcome you want from the conversation
 Practice the art of persuasion
 Plan in advance what you want to say
 Know something about the people you will be
talking to

12. How to communicate effectively?
1. Control fear
2. Establish eye contact with the listener
3. Find out what your listener wants
4. Listen carefully
5. Think before you talk
6. Have belief in your message
7. Use gestures effectively
8. Pause at the right place
9. Reiterate the major points
10. Avoid acronyms and jargon
11. Handle objections
12. Ask for feedback

13. BODY LANGUAGE
Face is the index of the mind and it
clearly displays the persons interest

15. Written communication Skill
 Writing evaluates a person’s
proficiency, spelling, grammar
etc…
 Errors committed while writing
circulars, reports & agenda
considerably spoil the image of the
writer
 Good visual presentation using
graphics, color, balanced design
layout- adds so much to written
communication.

16. How to control fear
 Take a deep breath, relax and be yourself
 Focus on the
 Listener (not yourself)
 Message (not words)
 Success (not alternatives)
 Visualize a positive outcome
 Do your homework, know what you want to say
 Keep negative thoughts under control