What is digital banking and how far have we truly come?

2. Advent of Smartphone have led to a digital revolution worldwide
Consumer banking is constantly in motion
Smartly leveraging mobile devices keeping in mind ease of access and customer
comfort is becoming a major differentiator
Smartphone is becoming customer acquisition tool for the Banking domain
Mobile banking has been instrumental in increasing reach for banks
Smartphone Contribution in BFSI

3. The share of customers using mobile
apps raise by 19 percentage points in
the past year; online usage via
computers dropped 3 percentage
points
Trending Mobile Banking Uses
Account
Balances &
Transactions
Transfer
Money
Deposit
Check
Customers use several channels
to research and buy new banking
products
More than half of customers used
both digital and physical channels
More than
50%of banking interactions were
conducted digitally in 18 of 22
countries
Mobile is the most-used banking channel in
13 of 22 countries

4. Augmented Reality (AR) is a method of enhancing
and improving user’s view of the real world using
different technologies. It allows users to
transform his/her physical environment with
computer-generated sensory inputs such as
graphics, sound, video or GPS data. User’s gadget
becomes a 3D content display of whatever point
or location user point it towards in real time.
Augmented Reality

5. Point the phone at any particular direction
ATM / Branches at this direction are displayed
User will get visual direction to the ATM / Branch
ATM / Branch Locator
ABC Bank
ABC Bank

6. Choose Branch
Check Queue Length and take Token Number
Meeting is booked
Now the user will be able to attend the meeting from
the app
User will be able to see the bank manager in
AR mode and also the bank manager will be able
to see the user in AR mode
Book Appointment at Bank Branch

7. Point the phone at Brochure / Billboard
As soon as the user capture the image using smart
phone the user will be able to see relevant
information
User will be able to avail any offer displayed in the
app
Customer Acquisition, Loyalty & Marketing

8. Point the phone to a particular direction
List of properties in that direction are displayed
Choose Property; Get detail info
Check Loan Rates and Repayment Terms using Built-in Calculator
Contact Executive to apply for loan
Location Based Merchant Offers

9. Insurance
Customer contacts Car Dealership to buy a car
Capture snap of actual car or digital watermark
code on the loan brochure available at car dealership
The app will show insurance details
The user will be able to buy insurance from the app or
he/she will get connect with sales executive

10. Point your phone at your Credit / Debit Card
App conveys data to server
Server responds back with Details
Get Credit/Debit Card Balance
View last 'x' transactions and spend locations,
Categories spending over 'y' week period of time
Alert for due payment & make payment
Check Credit / Debit Card Details

11. Point your phone on Account ID written anywhere
The app will show your account related information
For making fund transfer or transaction the user need to login
Account Statement

12. Finger Print Scanner
Privacy and security are two major issues every
mobile phone user wants to ensure. Fingerprint
sensor is the latest feature which makes sure that
your data is accessible by no one else other than
you. Using finger print scanner a user can secure
his/her banking details and also using finger print
scanner the user will be able to make secure
payment

13. Use your finger as your password for opening your bank account
No need to remember password
No of OTP verification your finger print is your verification
High level of encryption in secure you fingerprint
Secure Your Banking Account

14. Point your phone on Loan ID / Insurance ID written anywhere
The app will get verified the fingerprint from
the server
Fingerprint is the most secure
authentication and the future of authentication
Loan / Insurance Details at Fingertips

15. NFC
NFC (near field communication) is the technology
that allows two devices for example your phone
and a payments terminal to communicate with
each other when they're close together. NFC is the
technology that enables contactless payments.

16. The user will be able to transfer money to other user using his/her
mobile app
Transfer money will be done using NFC technology
For transferring money the users need to keep their phone in close
proximity
Mobile to Mobile Payments

17. Wave your phone over a point of sale terminal
It’s the next generation of payment service
Very easy to transfer money
Purchase retail items
Mobile Devices as Credit Card

18. FinTech, is an industry composed of companies that use new technology and innovation with available
resources in order to compete in the marketplace of traditional financial institutions and intermediaries in
the delivery of financial services to the end user with more easy to use.
With FinTech companies in the market the banking industry is changing much faster then we can think of.
In future we could see banking products been sold by FinTech companies resulting profit for both FinTech
and Banks in the market.
Banking Through Fintech

19. The Future of Banking Four Scenarios

20. Thank you