Topics covered: 1. We deep dive into how a Vendor Management Office (VMO) can ensure the supply of trustworthy software that is secure, resilient, and dependable. 2. How to draft Requests for Proposals (RFPs) for successful onboarding of IT vendors 3. Live Audit of an RFP About Bharat Berlia: A die-hard hands-on entrepreneur Bharat Berlia joined Indus Net Technologies in 2007. He is a geek who knows how to connect tech with business. His expertise lies in building businesses, building processes and building great products. Bharat is the CIO of Indus Net Technologies and heads the entire development team.

1. IT Vendor
How To Successfully Manage
Relationships?
info@indusnet.co.uk
BHARAT BERLIA (CIO)
Booth #8.1H21

2. ForeverBusinesses
Digital Has Changed
But why should we focus on IT? www.indusnet.co.in
BHARAT BERLIA (CIO)

3. of IT Industry
Evolution
Internal Automation
Human Interaction
Direct Consumer
Interaction
E-commerce
Human & Business
Interaction
Automation of
Business Processes
Customized People
And Business
Interaction
New Business Models
Consumerization of
Everything
Immersive Experiences
Human, Business &
Things Interaction
1980-1990 1990-2000 2000-2010 2010 & Beyond
Client Server Web E-Business Digital Business
www.indusnet.co.in
BHARAT BERLIA (CIO)

4. Infrastructure+
Growth
Engine
Operations
Engine
IT
Infrastructure
System
www.indusnet.co.in
BHARAT BERLIA (CIO)

5. Changed?
Growth Engine
How Has
Easier To Penetrate In New Markets
Time To Launch and Market A Product is Fast
Competition Is Continuously Rising
Survival Is Become Challenging For Laggards
www.indusnet.co.in
BHARAT BERLIA (CIO)

6. Changed?
Operations Engine
How Has
Scaling operations without creating a huge asset base
is now possible
Having a Low cost of operations is a must to beat the
competition
Ensuring Quality Is mandatory for exponential growth
and survival
www.indusnet.co.in
BHARAT BERLIA (CIO)

7. Businesses Growth?
So Technology Today Decides
www.indusnet.co.in
BHARAT BERLIA (CIO)

8. Collaboration Is
The Key
Avoid reinventing the wheel
Reaching out to domain experts is imperative
With Technology
But To Succeed
www.indusnet.co.in
BHARAT BERLIA (CIO)

9. Collaboration Been
Has This
Always Effective?
50,000 Virgin Airlines
Passengers Grounded by IT
Provider Navitaire.
UK wasting £37 billion a
year on failed agile IT
projects.
The Standish Group Chaos
Report found that only 29%
of IT project
implementations are
successful, and 19 percent
are considered utter
failures.
Source:
https://www.information-age.com/projects-conti
nue-fail-alarming-rate-123470803/
Source:
https://www.information-age.com/projects-conti
nue-fail-alarming-rate-123470803/
Source:
https://www.itproportal.com/2015/12/19/five-of
-the-biggest-outsourcing-failures/
www.indusnet.co.in
BHARAT BERLIA (CIO)

10. 1000
And There Are
Of Success Stories As Well
Source:
https://biz30.timedoctor.com/outsourci
ng-examples/
Source:
https://biz30.timedoctor.com/outsourcing-exa
mples/
Source:
https://www.daxx.com/blog/development-trends
/outsourcing-success-stories
WhatsApp got offshore
developers from Russia
for faster product
updates.
Basecamp outsourced
work to the most talented
global workers to refine
their product and
processes.
Citi Bank carries their IT
operations from their
offshore centers in India.
www.indusnet.co.in
BHARAT BERLIA (CIO)

11. ?A Bigger Question�
Partner?
Right IT
How Can You Find The
www.indusnet.co.in
BHARAT BERLIA (CIO)
www.indusnet.co.in
BHARAT BERLIA (CIO)

12. Analyse Your
Competencies
List down the competencies the project requires
See if you have any of those in-house
Lay down exact roles for your partner and in-house team
Know What You Have and What is Missing?
www.indusnet.co.in
BHARAT BERLIA (CIO)

13. Tip #1
– Will Weider
CIO, PeaceHealth
When an outsourcing initiative has a clear,
well-understood goal and it serves a strategic
purpose, then it has a good chance of succeeding.
www.indusnet.co.in
BHARAT BERLIA (CIO)

14. Identify Your Partner’s
Competencies
Strong demonstrated and differentiated expertise
matching your needs
Quick turnaround time
Agile technical approach
Solution-driven processes
Ensure your partner has
Adaptable to state-of-the-art technologies
www.indusnet.co.in
BHARAT BERLIA (CIO)

15. Tip #2
Sources:
The Economics of Software Quality, Jones, Bonsignour; CAST Research Labs
75% of vendors
have less than
3 years of experience
www.indusnet.co.in
BHARAT BERLIA (CIO)

16. Search And
Finalize
List down the vendors who match your basic requirements
Evaluate their past and current state
Shortlist and Finalize
www.indusnet.co.in
BHARAT BERLIA (CIO)

17. Tip #3
Price Should Not Be The Only Factor To Decide
10xdifference between
experienced and novice
developer
Sources:
The Economics of Software Quality, Jones, Bonsignour; CAST Research Labs
www.indusnet.co.in
BHARAT BERLIA (CIO)

18. Focus On Managing
Now, It’s Time To
This Relationship
www.indusnet.co.in
BHARAT BERLIA (CIO)

19. Tip #1
Focus on
Being A Partner
For Growth
Respect each other’s commitments and understand
capability thresholds
Stay true and consistent to your contractual terms�
Encourage and appreciate on successful completion
of critical milestones
www.indusnet.co.in
BHARAT BERLIA (CIO)

20. Tip #2
Identify Feasible
Outsourcing
Model
Fixed Price
Model
Time & Material
Model�
Mixed Mode
Model�
Staff
Augmentation
VS VS VS
www.indusnet.co.in
BHARAT BERLIA (CIO)

21. Tip #3
Fix A Method
For Reporting
Feasible
Create a structured way of reporting based on
project success parameters�
Adopt a tool which can be used by both �
www.indusnet.co.in
BHARAT BERLIA (CIO)

22. Tip #4
Undertake Effective
Data Security
Management�
Identify country and industry specific
regulations�
Evaluate infrastructure support
and identify changes�
www.indusnet.co.in
BHARAT BERLIA (CIO)

23. Tip #5 Know Your
Risks Well�
Management risk: IT management involved are
equipped and trained��
Lack of Focus: Know if your service provider understands
your need and has full time dedicated experts
Startups business is uncertain during the initial
stages, so know what to plan and what to avoid�
Enterprises suddenly say they can now take up the
project as their resource is available
Project Uncertainity
a.
b.
www.indusnet.co.in
BHARAT BERLIA (CIO)

24. Here’s Some Tips You Must Follow
Involve Senior management during the implementation�on of the contract.��
Lay a clearly defined escalation procedure.
Periodical Meetings should be held at the operational level to address the
working of the outsourcing contract in practice.
1
2
3
www.indusnet.co.in
BHARAT BERLIA (CIO)

25. Thank You!�
Any Questions?
info@indusnet.co.uk
BHARAT BERLIA (CIO)
Booth #8.1H21