The Three Classes of Component Content Management with Eric Kuhnen of Astoria Software
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The three classes of Component Content Management Systems (CCMS) are Class 1, Class A, and Class Green. Each has its purpose and ideal use-case. None is better or worse than the other two. Eric reviews each of these types and provide real-world scenarios (drawn from actual CCMS RFPs) where conference attendees will choose which class of CCMS is best suited to each. Eric’s talk will help the audience understand the characteristics of each class of CCMS, and help them gain real-world experience in applying these characteristics. Presented November 27, 2018, at Quadrus Conference Center for Information Development World 2018.
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The Three Classes of Component Content Management with Eric Kuhnen of Astoria Software
- 1. #idw2018
- 2. THE THREE CLASSES OF CCMS INFORMATION DEVELOPMENT WORLD 2018 ERIC KUHNEN
- 3. A CCMS DOES FIVE THINGS Definition What This Means Manages content at a component level Unique ID for each XML element (i.e., “component”) Stores only one copy of a component One copy of each XML element, referenced by others Tracks Component lifecycle Each XML element has its own versioning and history Tracks Component lifecycle Each XML element has metadata for - Creator Date/Time - Approval State - Shared State Preserves component relationships Warns before breaking XML-to-XML linkages #idw2018
- 4. WHICH OF THESE ARE A CCMS? #idw2018
- 5. User Experience • Authoring and Review user experience • Nomadic Authoring user experience • Subject-matter experts user experience • Mobile Device user experience • Documentation pertinent to • Sophisticated Authors • Reviewers • Mobile Device users Scaling and Administration • System Scaling • High Availability/Disaster Recovery • Site Replication • Reporting • Authentication • Administration • Access Control • Cloud and non-Cloud Best Practices • Implementation Best Practices CCMSS VARY BY… #idw2018
- 6. THE CLASS A CCMS Author and Reviewer user experiences A single DTD or XML vocabulary File-level access controls (i.e., “Read” and “Write”) Basic workflow (Edit, Review, Translate, Publish, Archive) Integration with a single composition engine Administrative overrides and capabilities Built-in reports #idw2018
- 7. Wizard-driven, no-coding merge-conflict resolution Search/replace operations Attribute-level filtering for “view” and “export” Element-level, sub-file referential integrity Support for LDAP and Windows Active Directory Nomadic Authoring User roles/permissions Concurrent users Report-writer interface Drag-n-drop user experience Multiple composition engines Full and incremental back-up THE CLASS 1 CCMS Author and Reviewer user experiences A single DTD or XML vocabulary File-level access controls (i.e., “Read” and “Write”) Basic workflow (Edit, Review, Translate, Publish, Archive) Integration with a single composition engine Administrative overrides and capabilities Built-in reports #idw2018
- 8. Support for hundreds of users connecting from across multiple geographies around the world Capacity to store millions of XML and non-XML components Maintain a consistent performance profile as the scale of the deployment increases Exactly the same product binaries in both SaaS and non-SaaS offerings No pseudo-SaaS through remote-access or virtual-desktop technologies SaaS tools in non-SaaS offering Software service versus hosted Support for Single-Sign-On Mobile Device user-experience SME User Experience Multi-user file update Restrictions on key operations Wastebasket file-recovery DTD-neutral implementation HA/DR configuration Data replication to other sites 24x7 support option Wizard-driven, no-coding merge-conflict resolution Search/replace operations Attribute-level filtering for “view” and “export” Element-level, sub-file referential integrity Support for LDAP and Windows Active Directory Nomadic Authoring User roles/permissions Concurrent users Report-writer interface Drag-n-drop user experience Multiple composition engines Full and incremental back-up THE CLASS GREEN CCMS Author and Reviewer user experiences A single DTD or XML vocabulary File-level access controls (i.e., “Read” and “Write”) Basic workflow (Edit, Review, Translate, Publish, Archive) Integration with a single composition engine Administrative overrides and capabilities Built-in reports #idw2018
- 9. Case Study Alpha • Supplier to the US Department of Defense • 74 requirements presented like this: • 1.1.1, Link management • The system structural validity checks shall include checks for completeness, broken links/associations, and orphan data. • 8 paragraphs (about 1½ pages) covering: • Business Drivers • Expectations • Operational environment Case Study Beta EXERCISES • High-tech software supplier • 71 requirements presented like this: • 6.3.5, Version control that suits our delivery model • Due to the number and frequency of our product releases, we must have the ability to have topics and ditamaps for specific product versions. Not only is this necessary for our packaging and delivery processes, but it is also key for successful reuse. • 14 paragraphs (about 2 pages) covering: • A description and problems with existing systems, tools, processes • Project objectives #idw2018
- 10. FINAL THOUGHTS Ideals versus Reality Wants versus Needs Technology versus Partnership #idw2018
Notes de l'éditeur
- Pause on this screen. People vote after opinions are expressed.
- The three classes of a CCMS deal with ideals for usability Class A sets a baseline utility. Write down something you think should be in the baseline utility for a CCMS that I didn’t include.
- Class 1 adds a second layer of utility. It’s not that these are nice-to-have features. Instead, these are capabilities required for a specific operating environment.
- Class Green increases the level of utility. Disagreements with these allocations? If you have previous experience with CCMSs, you’ll find that none of the 20+ commercial systems fits neatly into any one class. The point of classification, though, is to help the market calibrate its needs and its budgets. This leads me to the problem of expressing those needs <click> so you can buy what you need.
- Which class CCMS fits best with Case Study Alpha? What do you think of the RFP snippet? <REVEAL Alpha’s characteristics> Which class CCMS fits best with Case Study Beta? What do you think of the RFP snippet? <REVEAL Alpha’s characteristics>
- Ideals versus Reality: CCMS systems don’t fall neatly into one of these three categories. However, a system that doesn’t support the five functions of a CCMS cannot manage information components at scale. It will look great in demonstrations, but it won’t scale. CISCO experience. Wants versus Needs: take stock of your needs. If you’re starting out, you don’t need disaster-recovery or high-availability; those are very expensive add-ons. Focus on the user experience instead. If you’re mature in your use of XML information components, think about scalability and administration. Young, good looking systems look work great when you’re managing 100 items in a POC, but you’ll want to shoot the vendor when it crawls like a sick dog with 1,000,000 items. STMICRO experience. Technology versus Partnership: you might select on technology, but you buy on relationships. Figure out a way to test vendors for what kind of partner they are. How are there references? What do they say when they talk about things going wrong? When things go wrong—and they *always* go wrong at some point—you want to trust that the person on the other end of the phone is in the fight with you.